Shalini Srivastava

• Ph.D, Professor
• Professor (Full) at Jaipuria Institute of Management, Noida

Drawing support from social identity theory (SIT), the present study examines green corporate social responsibility (GCSR) initiatives, green organizational identity (GOI), and green service‐oriented behavior (GSOB) as antecedents of green employee engagement in the hotel sector. In addition to the direct association between the study constructs, t...

Purpose Drawing on the frustration-aggression-displacement (FAD) hypothesis, this study investigates the link between supervisor incivility and workplace deviant behavior through the mediating pathways of supervisor-targeted aggression and emotional exhaustion. Additionally, it examines the moderating role of psychopathy in the relationships betwee...

‘Atithi Devo Bhav’, implying that guests must be treated as Gods, is the philosophical belief of Indian society indicating the importance of treating the customers with utmost respect and courtesy. The current study examines service sabotage behaviours by utilizing time-lagged method to collect data in three waves from 332 employees from Indian hot...

Purpose Using social and moral identity theory, this study aims to investigate the influence of perceived greenwashing on employee work attitudes by using social and moral identity theory. By examining the relationships between perceived greenwashing, employee cynicism, work alienation and turnover intention, this study unveils essential mechanisms...

Purpose This study aims to understand the association between the fear of missing out (FOMO) and its impact on psychological well-being (PWB). The mediating effect of anxiety and moderating effects of social media engagement (SME) and resilience on the association mentioned above are also examined. Design/methodology/approach The study used a mix...

Purpose The study, grounded on the social cognitive career theory, seeks to analyze the upshot of psychological empowerment on career satisfaction via affective commitment. The study also aims to examine the impact of the interplay among affective commitment and resilience on the career satisfaction of Indian service industry professionals. Design...

Purpose This study aims to explore the dynamics of workplace ostracism and dehumanization behavior and its impact on employees’ psychological contract violation, their revenge intention and psychological well-being. Design/methodology/approach The study has collected data from 329 IT sector employees working in the northern part of India using sta...

Purpose Utilising componential theory of creativity the study aims to examines the roles of green transformational leadership, organizational culture and green mindfulness as antecedents of green creativity. Design/methodology/approach A three-wave data collection method was used to collect data from the 304 hotel employees belonging to hotels loc...

Purpose Taking the support of social capital theory and conservation of resource theory, the present study explores the mediating role of rumination and moderating role of mindfulness in the relationship of workplace ostracism (WO) and workplace withdrawal (WW). Design/methodology/approach The data were collected in two waves from 467 employees wo...

Purpose: The study aims to develop an in-depth understanding of the urban tourism employees' experiences during the recent pandemic in India. It aims to investigate the initiatives by HR to mitigate the adverse impact of the pandemic and also explore the recent HR trends in the tourism industry of the new world order, which have a positive impact o...

Purpose Gossip spreads like wildfire, damaging relationships, decaying trust and creating a negative work environment. This study aims to investigate the relationship between negative workplace gossip (NWG) and quiet quitting (QQ), while considering the mediating effects of workplace stress and emotional exhaustion (EE). Design/methodology/approac...

This study examines if, how, and when workplace spirituality promotes employee ethical voice. Specifically, it tests a mediated moderation model with psychological ownership as a mediator of the relationship between workplace spirituality and ethical voice, and moral identity internalization as a moderator of this indirect relationship. The hypothe...

Purpose The success of an organisation is very much determined by the organisational citizenship behaviour of its employees, and the leader plays a substantial role in strengthening this positive behaviour as it helps in disseminating the best practises amongst its stakeholders. The aim of this study is to examine if psychological ownership mediate...

Purpose COVID-19 pandemic led to changes in the mental processes of tourists towards online travel agents. Therefore, the study aims to determine the factors affecting experiential loyalty intention of travellers during pre- and post-COVID times. Design/methodology/approach Empirical data analysis using structural equation modelling was performed...

Workplace loneliness is the perception of relationship deficit in any organization which hampers the employee’s psychological well-being, which is an essential attribute for overall organizational performance. The objective of this study is to understand the effect of workplace loneliness and perceived organizational support on psychological well-b...

Purpose Workplace bullying has appalling fallouts for organizations and employees. While the association between bullying and employees’ exit intentions has been sufficiently established in research, the underlying conditions remain overlooked. Using the affective events and conservation of resources theories as the theoretical lens, the purpose of...

The study assessed the association between job insecurity (JI) and organizational citizenship behaviour (OCB) of hotel employees during COVID-19. Furthermore, this study analysed the impact of Organizational identification (OI) and affective commitment (AC) as serial mediators between JI and OCB relationship. A three-wave survey was conducted on a...

Purpose Based on the stimulus-organism-response (SOR) model and Transactional Model of Stress and Coping, the current study aims to investigate the direct effects of workplace bullying (WPB) on internal whistleblowing (IW) and workplace withdrawal (WW), as well as the indirect effects, including the mediating role of moral injury (MI) and moderatin...

Supervisor phubbing (or phone snubbing) is the phenomenon where a supervisor snubs a subordinate by favoring his/her mobile phone above him/her when they are in a meeting. Subordinates who are phone snubbed by supervisors often feel neglected and turn to their own phones and virtual social circles for acceptance. The study aims to explore the impac...

Environmental sustainability in the rural tourism and hospitality (hereafter abbreviated RT) sector has received increased attention in the last decade. Although several reviews have examined sustainable tourism, a dedicated review of environmental sustainability initiatives in the RT sector is absent. To address this gap, we present a systematic l...

COVID-19 has negatively affected the travel and tourism industry and may continue to do so in the future. Therefore, hospitality businesses need to pay attention to consumer reactions, concerns, and motives for travelling in this era. This study leverages the stimulus-organism-behaviour-consequence (SOBC) model to examine psychological factors that...

Purpose The purpose of this study is to present a systematic methodological review of the application of field experiments in the domain of marketing research. By performing this study, the authors seek to offer necessary advice and suggestions to marketing scholars interested in the application of field experiments and to promote the adoption of f...

The pandemic compelled more exposure to online media in different forms like online education, interactions, gaming, and collaboration, which aggravated the cyberbullying issue. Cyberbullying can now occur in several different mediums due to the renewed lifestyle challenges spawned by the pandemic. Hence, it is imperative to assess the antecedents...

Purpose The study aims to attempt to investigate the mediating role of fear-based silence (FBS) and moderating role of personality in the relationship between workplace bullying (WPB) and workplace withdrawal (WW) in hotel industry. Design/methodology/approach Drawing upon conservation of resources theory, two waves approach was used to collect da...

The adverse impact that restaurants have on the environment has received widespread attention in the last decade from both practice and academia. The current study aims to find, catalog, and synthesize the research body addressing green issues in the restaurant industry. We utilize the systematic literature review method to identify and analyze 68...

Nepotism is prevalent in the workplace. Though the impact of nepotism on workplace commitment has been studied in its general form, the reason why nepotism produces such an impact remains understudied, especially in collectivist cultures (where family and friends are highly important) and service settings (where nepotism manifest publicly among fro...

Purpose The purpose of this paper is to assess impact of destination brand experience (DBE) on destination advocacy (DA) and to assess the role of trust and loyalty as moderators in the relationship. Design/methodology/approach Data was collected from a sample of 595 tourists from destinations in India. This study used structural equation modeling...

Purpose: An Intrapreneur is defined as A person within a large corporation who takes direct responsibility for turning an idea into a profitable finished product through assertive risk taking and innovation (American heritage Dictionary,1992) . It involves the process where an individual or a group of individuals, within an established company i...

Abstract : 'An entrepreneurial firm is one that engages in product-market innovation, undertakes somewhat risky ventures, and is first to come up with 'proactive' innovations, beating competitors to the punch.' Intrapreneurship refers to employee initiatives in organizations to undertake something new, without being asked to do so. Competitive adv...

The study proposes to understand the dynamics of work stress and turnover relationship of physicians in Indian context. It also intends to understand the mediating and moderating roles of burnout and resilience on the relationship between work stress and turnover intentions. The article has taken the support of conservation of resources (COR) theor...

The study intends to understand the association between teleworking and its impact on the psychological well-being of the respondents. The mediating effect of perceived stress and moderating effects of staycation and destination image on the aforementioned association is also examined. The study utilized the conservation of resource theory to under...

Purpose The study aims to explore antecedents and consequences of customer experience (CE) by positing a comprehensive framework taking cognizance of customer loyalty (CL), customer advocacy (CA), customer value dimensions, and subjective norms (SN). Design/methodology/approach The study adopted a mixed-method sequential explanatory design where d...

Purpose The rise in the instances of ethical scandals in recent times has brought to light the hitherto ignored phenomenon of unethical proorganizational behavior (UPB) by employees. Drawing upon the social exchange theory, this study aims to examine the role of perceived organizational support (POS) and organizational identification on UPB. The re...

Purpose Using self-determination theory as the theoretical framework, the study examines the role of workplace spirituality in motivating internal whistleblowing in an organization and whether it gets enhanced by ethical leadership and moral courage of an employee. Design/methodology/approach The study was administered to 312 employees belonging t...

Purpose The present paper intends to study the relationship between Machiavellianism and effectiveness. It investigates the parallel mediating effects of self-esteem and ethical leadership on Machiavellianism and leader effectiveness. Design/methodology/approach The study was administered to 260 managers from the banking sector. Statistical tools,...

Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their communities and society. Academic research has also kept pace with the rising industry interest. The literature on CSR has grow...

Purpose The present study aims to investigate the direct and indirect relationship between abusive supervision (AS) and employees’ intention to quit (ITQ) and employee misconduct (EM). Though the direct relationship was investigated in past studies; however, the indirect effect of the said relationships via workplace ostracism (WO) and the interact...

The present study combines three models, namely TPB (Theory of planned behavior), Big 5 personality traits, and TAM (technology adoption model), to measure continuance behavioral intention, electronic word of mouth (e-word of mouth), and recommendations of users. Data were collected from 280 respondents using a convenience sampling technique and st...

Purpose This study aims to understand and examine the mediating role of workplace spirituality on ethical leadership and behavioral outcomes. The study used the social exchange theory and social learning theory to study the underlying mechanism. Design/methodology/approach The data was collected from 348 frontline hotel employees of North India us...

Purpose Although common throughout the world, little is known about the mechanism by which nepotism is associated with employee outcomes. Drawing from social exchange theory, this study examines whether fear-based silence mediates the relationship between nepotism with employee workplace withdrawal and career satisfaction. In addition, whether gend...

Purpose Upholding congruency with self-determination theory (SDT), the study intends to analyze the impact of spiritual leadership (SL) on happiness at work (HAW) via affective commitment (AC) and prosocial behavior (PSB) in the Indian service sector. Design/methodology/approach The data were collected from 324 employees belonging to the service s...

The article investigates the role of team empowerment in enhancing team engagement by collecting data from 33 teams comprising of 330 individuals from IT/IT-enabled services (ITES) organizations belonging to the Delhi-NCR region of northern India. The research findings established a positive association between team empowerment and team engagement,...

This study explores the critical elements driving the recommendation intention of mobile banking users in India. It explores the relationship between ease of use and recommendation intent via serially mediating roles of satisfaction and continued intention. It also explores the relationship between cost and recommendation intent by studying the ser...

The tourism sector has been deeply ravaged by the COVID-19 pandemic as many individuals abstained entirely from travel. Thus, before contemplating the trajectory of the sector’s recovery, it is essential to understand individuals’ travel intentions both during and after the pandemic. The present study contributes in this regard by examining the imp...

The present study explores the association between workplace spirituality and wellbeing of employees working in the hospitality sector during the COVID 19 pandemic crisis. Workforce agility and organisational identification were taken as parallel mediators for the relationship between workplace spirituality and employee wellbeing. The hypothesized...

The current study intends to synthesise extant studies addressing corporate social responsibility (CSR) and sustainability in the tourism sector. It employed qualitative content analysis to present the research profile, prominent conceptual, qualitative and quantitative studies, research gaps and future research questions. The review results indica...

The way a person orders his food is the next big thing that technology aims to change. The purpose of the study is to empirically examine the factors determining the behavioral intention of customers towards online food delivery services with food delivery aggregators in India. The study has segmented the online food delivery (OFD) dimension into t...

The objective of this study is to examine antecedents as well as consequences of mobile wallet usage for achieving the ultimate consequence of “intention to recommend to use” by brick and mortar retailers. The model incorporates attitude and subjective norms leading to perceived usefulness and usage intention for mobile wallets. It also reveals per...

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction (...

Many employees experience work–family conflict (WFC) and family–work conflict (FWC), multidimensional states of resource depletion. In this paper, we conceptualize Type A and B personality as resource depletion and resource gain scenarios that have implications for perceptions of WFC and FWC. We draw on conservation of resources (COR) theory to exa...

Purpose Upholding congruency with conservation of resources (COR) theory, the study intends to analyze the impact of workplace bullying on organizational citizenship behavior (OCB) via job satisfaction and resilience as parallel mediators in the Indian hospitality sector. Design/methodology/approach The study used a data of 240 respondents working...

The present paper aims to assess the impact of Consumer Need for Uniqueness (CNFU) in tourists on travel decision-making, particularly, with regard to preferred destination types and activity preferences. The impact of self-attributed need for uniqueness (SANU) in moderating the aforementioned relationships is also examined. The data has been colle...

This study examines the relationship between abusive supervision and fear based silence and turnover intentions and how emotional intelligence (EI) dimensions mediate this relationship. Using “relationship theory” in high power distance work context of India, the authors predicted that abusive supervision is positively related to EI and also positi...

Purpose The present study examines the mediating role of teleworking and the moderating role of resilience in explaining the relationship between perceived stress and psychological well-being of working mothers in India. Conservation of resource theory (COR) is taken to support the present study. Design/methodology/approach The data of 326 respond...

This manuscript purports to assess the determinants of service quality and their implications for continuance intention of usage of mobile banking. Our research model investigates the moderating influence of trust between service quality and user’s satisfaction, and mediating impact of satisfaction on service quality—Continuance Intention relations...

The purpose of the study is to understand the effect of workplace ostracism on turnover intention relationship and the roles of moderated mediated variables. The data was collected from 350 employees from hotels situated in the Delhi NCR region of India. Structural Equation Modeling and Macro PROCESS (Hayes, 2013) were used to study the hypothesize...

As per United Nations Development Program's Human Development Report 2016, India ranks 131 out of 188 countries on the gender inequality index, which positions it in the medium category. Women need intervention at various levels and the role of decision making at different spheres is a critical part of it. A major facet of empowerment is equal cont...

This study investigates the direct and indirect associations between CSR and customer retention, with the mediating effect of C-C (Customer- Company) identification, company reputation, and customer satisfaction. A sample of 384 customers from the hotel industry was taken for the present study. The result found a significant mediating effect of the...

Purpose – This paper aims to assess the relationship between academic burnout-student engagement relationships on management students of the Delhi-NCR region of Northern India. It further attempts to study the moderating impact of internal locus of control and mediating impact of loneliness on the academic burnout-student engagement relationship. D...

The study intends to examine the association between psychological empowerment and employee engagement with perceived organizational support and locus of control as moderating variables. The job demands-resources model is used to study the association among the variables. Data were collected from 224 hotel employees located in the vicinity of North...

The research article concludes that “Empowering employees in the organizations, contribute to better decision-making, thereby strengthening the organization's excellence. Along with it, Perceived organizational support and internal locus of control were found to act as significant moderators in the relationship between psychological empowerment dim...

Purpose The study intends to study the association between personal growth initiative, organizational identification and employee engagement. It further investigates the mediating effects of psychological empowerment and hardiness on organizational identification, personal growth initiative and employee engagement relationship on hotel employees....

The present study intends to explore the underlying mechanism of the effect of personal growth initiative on employee engagement and intention to leave, in the presence of openness to experience and neuroticism as mediating variables. Support from conservation of resource theory and action regulation theory were taken to study the variables.A time...

Purpose – The millennial cohort is vital group of consumers. Hence, it is vital for any organization to understand their behavior and attitude towards their buying intention. The purpose of this study is to understand the effect of behavioral patterns toward buying intention of Millennials. It further intends to study the impact of mediating and mo...

Purpose The purpose of the paper is to study the turnover intention of employees during the phenomenon of resistance to change. The paper examines the mediating role of burnout in the relationship of resistance of change to turnover intention and the moderating role of perceived organizational support in this relationship. Design/methodology/appro...

Purpose Using job demand-control-support (JDCS) model as its foundation, the purpose of this paper is to examine the important, but under-explored, relationship between perceptions of work–life conflict and burnout being mediated and moderated by support systems and resilience among female employees in India. Design/methodology/approach A total of...

The motivation of the present study is to investigate the association between perceived glass ceiling and career satisfaction among Indian managers. The study examined the impact of glass ceilings at the career satisfaction level of employees mediated by organization identification and organizational trust. The sample for the present study embraces...

Purpose This study investigates the association between workplace bullying and intention to leave. The study further attempts to understand the mediating and moderating roles of emotional exhaustion and supervisory support respectively on workplace bullying and intention to leave relationship. Design/methodology/approach Statistical tools like SPS...

The aim of this research was to assess the relationship between resilience and career satisfaction. Individuals feel more satisfied with their choice of career when they are higher on resilience, resulting in higher self-esteem and better health. Such individuals have better control over their work, even in disruptive times. The study was conducted...

Purpose The present research work is intended to investigate the work passion and job satisfaction relationship of social workers in Delhi/NCR and examine the influence of belongingness and psychological empowerment on the association. The study has used self-determination theory to support the relationship. Design/methodology/approach The study u...

The study aims to identify the consequences of loneliness at work (LW) by studying the impact of moderating variables. Responses from 264 middle-level managers belonging to organizations in different sectors in the Delhi-NCR region of northern India were used for data analysis. The results reveal that LW has a positive and significant association w...

The purpose of the present study was to understand the impact of overt narcissism and covert narcissism on satisfaction with life of managers and to understand the impact of emotional intelligence on the relationship. The data was collected from public and private sector organisations belonging to North India who were surveyed using standardised qu...

This study aims to examine the relationship between workplace deviant behaviour (WDB) and organisational commitment (OC), and to explore the role of emotional intelligence as a moderator on the relationship between WDB and OC. Data for the study were obtained from the respondents of information technology industries across Delhi/NCR by using conven...

The use of mobile payment services is increasing in the last few years due to its convenience, more secure purchase, and other benefits in performing transactions. However, despite benefits, the adoption of mobile payments still faces consumer's resistance. The present study intends to understand user's resistance in using mobile payment services a...

The purpose of this article is to test the conceptual model that addresses the association between job crafting (JC) and organizational citizenship behaviour (OCB) and also highlights how mindfulness and trust influence the JC and OCB relationship of front-line employees in hospitality sector. The data for the present study was collected from 246 f...

The purpose of the present study was to understand the impact of Overt Narcissism and Covert Narcissism on Satisfaction with Life of managers and to understand the impact of Emotional Intelligence on the relationship. The data was collected from public and private sector organizations belonging to north India who were surveyed using standardized qu...

Purpose The purpose of this paper is to assess the influence of workplace bullying on job burnout of employees and investigate the mediating role of hardiness in the relationship and the extent to which the mediation is moderated by emotional intelligence. Design/methodology/approach The present data were collected from 350 employees working in va...

The purpose of this study is to analyse relationship between employee engagement and turnover intention. It further attempts to understand the role of employee empowerment as a moderator in the employee engagement and turnover intention relationship. 274 data were collected from the respondents belonging to private sector bank managers across Delhi...

Abstract Purpose – Although considerable research has been completed on employee voice, relatively few studies have investigated employee silence. The purpose of this study is to examine the relationship between employee silence and job burnout as well as the possible mediating role of emotional intelligence (EI) on the silence-burnout relationshi...

The purpose of this study is to explore the mediating role of Quality of Work Life on Job Burnout and Job Satisfaction relationship. The present research constituted of 240 doctors belonging to 4 different states of India who were working in either in medical colleges, private hospitals or had their own private clinics. The data was assessed throug...

This is a study of the relationship between organisational commitment, employee empowerment and career satisfaction of female workforce. The focus of the paper is to explore the role of organization commitment & empowerment in career satisfaction among the female workforce. Women employees working in India were approached for investigations of vari...