Shafudin Mohd YatimUniversiti Teknologi Malaysia | UTM · Department of Business Administration
Shafudin Mohd Yatim
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2
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Introduction
Skills and Expertise
Publications
Publications (2)
This research was conducted to identify the critical success factor of total quality management (TQM) implementation in higher education. The critical success factors of TQM are management commitment and leadership; continuous improvement; total customer satisfaction; employee involvement; training; communication and teamwork. A set of questionnair...
The study was conducted to investigate the factors that influenced the use of MonsoonSIM business simulation by the undergraduate students of Universiti Teknologi Malaysia (UTM). The objectives of this study were to evaluate the (i) relationship between perceived usefulness, perceived ease of use, and perceived enjoyment towards attitude to use Mon...
