Senmao Xia

University of Surrey · Surrey Business School

This research analyses managers’ perceptions of the multiple types of artificial intelligence (AI) required at each stage of the business‐to‐business (B2B) service recovery journey for successful human–AI collaboration in this context. Study 1 is an exploratory study that identifies managers’ perceptions of the main stages of a B2B service recovery...

The visitor economy is responsible for a substantial percentage of the global carbon footprint. The mechanisms used to decarbonize it are insufficient, and the industry is relying on carbon trading with substandard credits that allow businesses to outsource the responsibility to decarbonize. We aim to transform carbon markets, help finance climate...

A virtual influencer (VI) is a computer-generated, imagery-based digital character. It has become one of the hottest marketing trends, motivating researchers to investigate how consumers perceive VIs. However, con-sumers' emotional attachment and benefit seeking behaviour to different types of VIs has remained under-investigated. Therefore, conside...

Creativity is key for organizations' ability to remain relevant in today's disruptive world. In this paper , we identify new ways in which organizations can use artificial intelligence (AI) more effectively for creativity. Drawing on the resource-based view as a background mechanism, we developed and empirically tested a new integrative model. We c...

Strategic alliance theories have been studied widely over the past few decades. However, their key arguments may face new limitations and challenges brought by emerging technologies such as big data analytics capability (BDAC). This paper aims to identify the challenges BDAC brings to strategic alliance theories and the associated changes to strate...

The unprecedented COVIDÀ19 pandemic required millions of people across the world to become remote workers. However, little is known about how to achieve effective remote working for organizations. This study investigates the types of employees that are more suited to accepting remote working by considering two determinants: gender and internet skil...

Front Distribution Centre (FDC) is a new terminal warehouse which is closer to customers, with its location selection being crucial for e-commerce and customer time satisfaction. We introduce in this paper a joint distribution function of demand based on time and space, which constructs two spatio-time models: spatio-time clustering model and spati...

The popularity of the circular economy attracts more attention to balance environmental and economic impacts. Many supply chain remanufacturing firms have started to use the cash flow to invest in cost-reduction technologies to increase profits. However, the uncertainty of cash flow significantly affects the technology investment effectiveness, and...

Purpose Previous experience is a critical factor affecting entrepreneurial activities; however, it has not been fully studied in the existing literature. This study attempts to comprehensively reveal the routes and mechanisms of occupational experience that affect entrepreneurial activities and assess the entrepreneurial potential of different occu...

This study investigates how consumers’ willingness-to-pay (WTP) for green products affects the decisions made by the green supply chain players. Through the application of game theory and uncertainty theory, our findings show that a higher consumer WTP for green products usually leads to a higher retail price and market share of green products, whi...

Literature notes that firms are keen to develop big data analytics capability (BDAC, e.g. big data analytics (BDA) management and technology capability) to improve their competitive performance (e.g. financial performance and growth performance). Unfortunately, the extant literature has limited understanding of the mechanisms by which firms’ BDAC a...

3-Dimensional Printing (3DP) has been widely used in the circular supply chain. Still, most of the literature focused on addressing only the manufacturer's adoption of 3DP and how it influences the supply chain. A growing number of non-manufacturer (e.g., logistic suppliers) have adopted 3DP, but its impact on manufacturers and customers is still u...

We examine whether the public environmental concerns promote the development of new energy enterprises through a quasi-experiment China's extreme event of 2011 when the PM2.5 Surge incident escalated public environmental concerns. After this incident, the market power of new energy enterprises in severely polluted regions became 108% higher than th...

Many small and medium-sized enterprises (SMEs) from emerging economies consider entry into developed markets as a way to promote home country performance. Nevertheless, the extant literature aiming at large companies are not applicable to SMEs, and it is unclear how SMEs with a weak resource basis can improve their domestic performance through over...

This paper aims to study the determinants of subjective happiness among working females with a focus on female managers. Drawn on a large social survey data set (N = 10470) in China, this paper constructs gender development index at sub-national levels to study how institutional settings are related to female managers’ happiness. We find that femal...

There has been renewed interest in assessing the pilot scheme for compiling the natural resources capitalization (NRC). A growing body of evidence highlights the good effects that the policy of NRC has on the construction of ecological civilization. No known empirical research has focused on exploring relationships between the policy of NRC and car...

The proactive change behavior of an employee is the key to promoting organizational innovation. However, the proactive change has a certain risk, and many employees are unwilling to implement initiatively. How to promote the occurrence of a proactive change behavior of an employee has become a hot issue in the theoretical and practical areas. Based...

Foreign direct investment in R&D is one of the popular channels indigenous firms use to upgrade their technological capacities and improve market intelligence following innovation setbacks. Firms often employ various signals to secure higher levels of foreign direct investment in R&D. However, the majority of research on this topic focuses on the r...

CO2 emissions from China accounted for 27 per cent of global emisions in 2019. More than one third of China's CO2 emissions come from the thermal electricity and heating sector. Unfortunately, this area has received limited academic attention. This research aims to find the key drivers of CO2 emissions in the thermal electricity and heating sector,...

Business model innovation is crucial to the development of new energy enterprises. Artificial intelligence has received more and more attention, but the extant literature has limited understanding of how artificial intelligence affects the business model innovation of companies. This study is among the first to explore the impacts of artificial int...

How to balance the central government and local governments’ political authority relating to environmental governance has long been a topic of intense debate in China. Since both environmental and economic regulations are regulatory tools of governments, political authority and systems must be considered in deciding to what extent to empower local...

To investigate the impact of institutional investors on firms’ corporate social responsibility (CSR) engagement while controlling for possible endogeneity concerns, we study how Chinese listed firms adjust their CSR decisions when their institutional investors are distracted by exogenous attention-grabbing events and thus are inattentive. With a sa...

Crowdsourcing enterprises increasingly seek to attract and persuade makers to contribute their creativity and wisdom through digital storytelling, however, what are the effective components of digital storytelling and the persuasive effect of digital storytelling on creative crowdsourcing intention are still unclear. To fill this gap, this study ex...

Digital platforms help develop the open value co-creation strategic alliances, reshape traditional B2B relationships, and promote inclusive social innovation. This research explores the nature of coopetition between the digital platform and its participants. The focus is on how the platform-based alliance balances the contradiction between value cr...

Component suppliers and manufacturers in a supply chain have long faced different dilemmas. The component supplier intends to adopt new technologies to reduce production costs, but the new technologies usually require significant investment costs. The encroachment into retailing can bring more revenue to manufacturers, but the significant costs of...

Consumer green education has significantly affected the green supply chain and recyclers have started to distribute remanufactured products via online platforms. Through a two-period game model, this study examines the effects of consumer green education on the recycler’s channel choice. The recyclers sell remanufactured products through either the...

In recent years, online consumer reviews have become popular in platform sellers to increase product sales, and the literature has widely recognized those reviews’ positive impacts. Nevertheless, this paper identifies online consumer reviews’ negative impacts on the intra-brand competition (multi-product), and aims to study such effect on wholesale...

With the increasingly prominent problems of global resource consumption and environmental pollution, industrial green transformation has become one of the requirements of China’s industrial development in the new era. However, there is a lack of research on the impact of technological innovation and technology introduction on the industrial green t...

High-polluting industries are regarded as the main sources of air pollutant emissions and the major factors that significantly destroy the ecological environment. Corporate innovation in high-polluting industries improves the energy consumption efficiency and reduces the emission of air pollutant, which mitigates the conflict between environment an...

Thermal power generation based on coal-fired power plants has the advantages of stability and controllability and has been the largest source of electricity supply in China. Coal-fired power plants, however, are also accompanied by high carbon emissions and the release of harmful substances (mainly including sulfur dioxide, nitrogen oxides, and smo...

This paper examines the Urban Construction Investment Bond (UCIB) as a tradable product in the financial market and a financial tool for local government in China. The development of this financial product is contextualised in infrastructure finance and local government debt. The creation of UCIB helps finance infrastructure investment and potentia...

There is a considerable literature suggesting that business incubator is an important facilitator for innovation which provide office space, equipment and mentoring services. Should the emerging economies encourage the development of business incubators in order to promote the development of domestic innovation performance? This paper investigates...

Purpose The purpose of this paper is to empirically explore the mechanisms through which Chinese National Science Parks' (NSPs) services facilitate returnee entrepreneurs' (REs) acquisition of resources for their new ventures. Resource acquisition is crucial for new ventures, but it inevitably leads to significant costs increase. Although the NSPs...

Social media has become a norm for retailers seeking to engage actively with consumers. There is growing evidence that some consumers choose not to engage with social media marketing content and that the depth of consumer engagement varies across different social media. However, there is a lack of empirical research on contextual factors that may c...

Motivated by the observation that firms invest in carbon emissions reduction to decrease the cost of carbon tax as governments in numerous countries increasingly implement carbon tax to improve the environment, and broad researcher and practitioner agreement that carbon tax implementation always benefits the environment. However, we find that a car...

Many countries have taken non-pharmaceutical interventions (NPIs) to contain the spread of the coronavirus (COVID-19) and push the recovery of national economies. This paper investigates the effect of these control measures by comparing five selected countries, China, Italy, Germany, the United Kingdom, and the United States. There is evidence that...

Fierce competition and the mandate for green development have driven cold chain logistics companies to minimize total distribution costs and carbon emissions to gain a competitive advantage and achieve sustainable development. However, the cold chain logistics literature considers carbon trading mechanisms in sharing economy, namely the joint distr...

The aim of this special issue was to investigate the mechanisms behind China’s innovation ecosystem by viewing the key participants at multi-level: firms, research institutes, universities, intermediaries, supply-chain systems, governments and so forth. There were interesting threads connecting research on innovation participants throughout the sub...

Considering the extreme significance of artificial intelligence (AI) for the academic research, business practices as well as governmental policies, this article reviews the development and application of AI via a management and development perspective. In particular, this article starts with the discussions how AI might bring about new competition...

The gender structure in research and development (R&D) activities has received more and more attention in terms of its increasing importance in R&D management, but it is still not clear what the R&D efficiency discrepancy between female and male personnel is in the science and technology (S&T) field and whether the gender structure affects the R&D...

With a shift to more automation technology, social acceptance of technology plays an important role in the manufacturing sector. To what extent this occurs, and affects the adoption of technology, has been less researched, but is important in deciding how such technology is introduced, and the nature of the shift from labour intensive manufacturing...

Previous studies have been written the impact of Outward Foreign direct investment (OFDI) on innovation performance is one of the most controversial topics (Li, 2016; Luo, 2011). Studies of the OFDI show that in the process of integration of the national economy, the role of OFDI on innovation development of the host country may have a double chara...

The creation of a new venture is at the heart of entrepreneurship. Chinese governments at different levels are proactive in promoting the entrepreneurial ecosystem (EE) and fostering new venture creation (NVC). However, it is still far from clear how governments as focal actors in the EE affect and regulate the process and pattern of NVC. This stud...

In a supply chain which contains one manufacturer and one retailer, the paper introduces the amount of emissions per unit of output produced, and analyses the effects of customer and regulatory environmental pressures on the optimal price and carbon emission. The results show that the optimal wholesale price and retail price are positively related...