Saskia Haug

Karlsruhe Institute of Technology | KIT · Institute of Information Systems and Marketing

Forecasting support systems (FSSs) support demand planners in important forecasting decisions by offering statistical forecasts. However, planners often rely on their judgment more than on system-based advice which can be detrimental to forecast accuracy. This is caused by a lack of understanding and subsequent lack of trust in the FSS and its advi...

Crowd-feedback is receiving increasing attention in research and practice as a contemporary approach for involving users in information systems development. Thereby, feedback on various aspects of an information system is collected from a non-expert crowd using designated crowd-feedback systems that are able to collect comprehensive and reliable fe...

Established user-centered evaluation methods for interactive systems are time-consuming and expensive. Crowd-feedback systems provide a quick and cheap solution to collect large amounts of meaningful feedback from users. However, existing crowd-feedback systems for evaluating interactive systems lack interactivity and a seamless integration into th...

While qualitative research can produce a rich understanding of peoples’ mind, it requires an essential and strenuous data annotation process known as coding. Coding can be repetitive and timeconsuming, particularly for large datasets. Crowdsourcing provides flexible access toworkers all around theworld, however, researchers remain doubtful about it...