Sanjay Dhingra

• Doctor of Business Administration
• Guru Gobind Singh Indraprastha University

Recent technological advancements including artificial intelligence (AI), electric vehicles (EV) and smart grid systems are revolutionizing industries and society. Smart grids optimize energy distribution in real time, enhancing efficiency. The integration of artificial intelligence and electric vehicle in smart grid is a ground breaking solution f...

Purpose As the global financial ecosystem grapples with the complexities of modernization, blockchain technology emerges as a pivotal catalyst, offering the banking, financial services, and insurance (BFSI) industry unprecedented opportunities for secured digital transformation and enhanced customer trust. To gain a comprehensive understanding of b...

Purpose The emergence of virtual reality (VR) has the potential to revolutionize various industries, including tourism, as it delivers a simulated environment that closely emulates real-life experiences. Therefore, this study aims to explore how the factors, i.e. enjoyment, emotional involvement, flow state, perceived privacy risk, physical risk an...

Purpose – Cryptocurrency has emerged as a significant component on the surface of the financial industry. With its growing popularity and blockchain as an underlying technology, cryptocurrency has the potential to disrupt the digital payments market. In light of this, this study aims to identify and empirically validate factors that influence the c...

The Internet of Things (IoT) is one of the promising technologies in industry 4.0, which has the potential to provide a myriad of advantages and offer convenience to individuals' daily lives and efficiency to businesses. Due to the enormous potential of the Internet of things, attention towards its adoption is increasing significantly. Despite the...

The quality of cloud service is an important aspect to the success of any global business in today's world. The objective of this paper is to find the factors of the cloud service quality and assess the impact of service quality on customer satisfaction and loyalty. A survey of 419 cloud experts/users was conducted in India by means of an organized...

Across the globe, many organisations from various industries are focusing on and moving towards adopting blockchain technology. The banking and financial sector is a leading example in which blockchain can serve as a game-changer to solve the existing challenges that the industry faces. To explore and outline the potential of blockchain technology...

Mobile financial services (MFS) have been a powerful innovation to provide cost‐effective services and wide coverage to the unbanked population of the world. The topic has gained considerable attention from researchers but lacks a clear guideline or directions for future prospects. Therefore, this article presents a systematic literature review on...

The extant literature on mobile financial services indicates that the work on merchants’ adoption of mobile wallets is sporadic and under-researched. Taking into account the critical role of merchants in the mobile payment ecosystem, this study intends to study the factors that impact merchants’ intention to adopt mobile wallets. A comprehensive mo...

Mobile financial services are widely appreciated worldwide, but a considerable fragment of the population is resisting the technology. Therefore, the purpose of this paper is to identify and analyze the contextual relationships among a set of measures that influence the adoption of mobile financial services (MFSs). The paper employed the interpreti...

Purpose Blockchain technology is spreading its roots and growing rapidly. With the advancement of blockchain technology, government organizations are focusing toward adopting blockchain technology. The purpose of this study is to identify the factors that affect the adoption of blockchain technology and provide a conceptual framework to adopt block...

Service quality has been recognised as an essential tool to achieve a competitive advantage in this technological era. By providing high-quality services to its consumers, a marketer can distinguish itself from other online service providers. This research explores the determinants of e-service quality and then compares three e-commerce websites ba...

In today's world, it is appallingly hard to run a global business, spread over multiple continents without adopting cloud computing technology. Cloud computing makes it easy, saves bucks, reduces IT burden, and helps organisations to focus on customer requirements, market strategy, growth, revenue, and profit, etc. While the organisations are busy...

Blockchain technology is receiving a lot of attention during the past few years, but it came to light in the year 2008 when Satoshi Nakamoto introduced Bitcoin in his White Paper. This technology is a revolutionary technology due to its features. This study aims to determine blockchain technology’s key benefits and challenges. To identify the benef...

Cloud in the Indian government is still in the nascent stage; the rate of government cloud adoption (GCA) has not been that encouraging. The government organizations are complex, slow, rigidly structured, and research deficient. These organizations are the highest spenders on IT but are not placed at par when it comes to terms of cloud adoption. Th...

Business intelligence (BI) helps organizations to make better and quicker decisions. The primary requirement, as per previous studies, for any successful BI implementation in an organization and its' stakeholders, is to understand and pay heed to the vital issues and factors governing it. The objective of this study is, thus, to analyze the various...

The purpose of this study is to analyze the impact of online service quality of e-commerce websites on customer satisfaction and purchase intention. The study identifies the dimensions of e-service quality on the basis of the literature review, which are website design, reliability, responsiveness, trust, and personalization. A survey of 278 avid u...

This study aims to identify the factors that impact the perception of an individual to adopt mobile banking. The study employed UTAUT 2 model which conceptualises eight dimensions which are performance expectancy, social influence, effort expectancy, hedonic motivation, facilitating conditions, habit, price value with trust as an additional dimensi...

Mobile banking is now an important and evolving medium for executing banking transactions. It has a huge potential in a developing country such as India. Our study explores the important antecedents of the mobile banking adoption intention of Indian customers and proposes a comprehensive framework by extending the traditional technology acceptance...

The cloud market has become increasingly dense as vendors of all size compete for customers who have gravitated to technology as a way to run their operations. Today traditional players, as well as new vendors, are showing greater agility in the cloud business of India. At present, there are limited industry standards for the cloud-related business...

The cloud market has become increasingly dense as vendors of all size compete for customers who have gravitated to technology as a way to run their operations. Today traditional players, as well as new vendors, are showing greater agility in the cloud business of India. At present, there are limited industry standards for the cloud-related business...

The measurement of service quality has become important after the increased competition in the banking sector. Over the years, banks have taken lots of technology initiatives such as core banking, automated teller machines (ATMs) installation, internet banking, phone banking or mobile banking, data warehousing solutions, etc. The use of ATMs has be...

Purpose – The purpose of this paper is to examine the impact of Organisational Culture (OC) on total quality management (TQM) implementation in Indian small and medium enterprises (SMEs) in the auto component sector. Specifically; it attempts to propose a model linking OC and TQM for this sector. Design/methodology/approach – Survey method was use...

In recent era branding has become an integral part of the promoting any product. Indian clothing market with its vast size and demand potential offers great opportunities to the vendors. It provides a promising business as new customs and fashions keep on hitting the markets on day to day basis. Clothing markets constitute a wide and untapped marke...

The present study evaluates the internal information technology (IT) service quality of public sector banks in India by using SERVPREF instrument of SERVQUAL model. The results revealed the relative importance of IT service quality dimensions as perceived by IT users. The 'empathy' has been found the most important dimension, followed by 'tangibili...

Banks in India have invested heavily on deployment of information technology (IT) in the past one decade. IT over the years has become business driver rather than a business enabler. Sustainable development of banks depends heavily on effective use of IT. This calls for measuring the effectiveness of IT in these banks. This paper identifies the eco...