Sandra Moffett

Ulster University

This research examines the relationship between social capital development and innovation within agri-food business support programmes, seeking to foster sustainable leadership and management in the sector. By exploring how social capital influences farmers' innovation capabilities, valuable insights are provided for promoting rural entrepreneurshi...

The overall aim is to explore the role of business support programmes in aiding the development of agri-food firms’ social capital and to analyse the mediating role that this social capital may have on agri-food firms' innovation capabilities. This paper is part of a wider PhD, and this specific paper aims to present a critical review of current li...

Developing social capital is critical to knowledge management (KM) to assist in network capabilities and the understanding of systematic interactions amongst people, individually and collectively. Social capital places value on social relationships and social structures, permitting access to resources that promote innovation, such as knowledge, fun...

This study examines how tensions arising from business model innovation (BMI) are managed within a social purpose organisation (SPO) network. We utilise a case study to illustrate how tensions within a network with a dual (social and economic) mission focus, present themselves at three key stages of BMI (initiation, exploration, and exploitation)....

Although creativity has broadly been recognised an essential ingredient of KM for long-term organisational success, evidence suggests that much remains undiscovered in the current state of KM research due to lack of empirical information. For instance, it is unclear whether and how knowledge management can maximise the individual creative potential...

This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organizations delivering public services. It uses three empirical stages to illustrate how value is conceptualized by different stakeholders a...

By responding to recent calls to incorporate a more sustainable and focused view on the developmental aspects of creativity, this paper examines a problem of human creativity at work within the realm of strategic Human Resource Development (HRD) literature. It incorporates a narrower focus on a facilitation HRD perspective and the opportunities it...

This paper investigates the strategic role of HRM as a facilitator of more creative behaviours amongst employees. Although creativity has broadly been recognised as an essential ingredient of long-term organisational success (Aleksić et al, 2016; Curado, 2017), evidence suggests that much remains hidden in the current state of research (Martin and...

Purpose Despite the strong focus on virtues in firms, humility is little recognized in the management literature and, more particularly in the literature about knowledge sharing (KS). Despite efforts to foster KS among employees in firms, the effectiveness of this process narrows down to the dyadic relationship between the knowledge seeker and prov...

A number of studies argue that organisational performance can be enhanced due to employee’s creativity (Buhl et al., 2016; Mihail and Kloutsiniotis, 2016; Chowhan et al., 2017). Although the problem of individual creativity at work has received significant attention (Doran and Ryan, 2017; Fortwengel et al., 2017; Preenen et al., 2017), evidence sug...

Purpose The purpose of this paper is to explain how value is co-created in a many-to-many (MTM) context. The authors use a case study of a non-governmental service delivery consortium engaging multiple actors to examine how value is co-created beyond the buyer-supplier dyad. Design/methodology/approach An explanatory case study of a consortium o...

Purpose This paper discusses key aspects of knowledge management (KM) education in response to challenges posed by the necessity to improve KM as a discipline and an established professional field. Design/methodology/approach The paper is based on a systematic review of the current literature. This review was used as input in a recent panel held...

Despite the efforts to foster knowledge sharing among individuals by firms, the effectiveness narrows down to knowledge seeker and provider relationship. In many instances employees often confront challenges, which can be complex, ambiguous and frequently requiring the sharing of knowledge. This begs question: how do knowledge seekers approach or c...

This panel will discuss key aspects of knowledge management (KM) education in response to challenges posed by the necessity to improve KM as a discipline and an established professional field. Through panelists’ thought-provoking presentations and interactions with the audience, the discussion will address KM education from the starting why, what,...

Increased understanding of knowledge transfer (KT) from Universities to the wider regional knowledge ecosystem offers opportunities for increased regional innovation and commercialisation. The aim of this paper is to improve the understanding of the KT phenomena in an open innovation context where multiple diverse quadruple helix stakeholders are i...

Increased complexity in large design and manufacturing organisations requires improvements at the operations management (OM)–applied service (AS) interface areas to improve project effectiveness. The aim of this paper is explore the role of Lean in improving the longitudinal efficiency of the OM–AS interface within a large aerospace organisation us...

Counter-knowledge refers to flaws in citizens' mental models arising from utilization of rumours, inappropriate knowledge structures, outdated routines or procedures. When counter-knowledge is applied to civil servants, it may result in problems of efficiency, equity and motivation. This paper examines the relationship between counter-knowledge and...

Counter-knowledge refers to flaws in citizens' mental models arising from utilization of rumours, inappropriate knowledge structures, outdated routines or procedures. When counter-knowledge is applied to civil servants, it may result in problems of efficiency, equity and motivation. This paper examines the relationship between counter-knowledge and...

Within the United Kingdom the MeCTIP model and supporting ‘Benchmarking KM’ assessment tool (Moffett et al. 2000) provide a framework for organisations to identify Knowledge Management (KM) implementation opportunities, gaps and limitations. Based on the MeCTIP model, following a large-scale empirical study undertaken in 2009 with 588 UK organisati...

The increasing availability and decreasing cost of mobile devices equipped with WiFi radios has led to increasing demand for multimedia applications in both professional and entertainment contexts. The streaming of multimedia however requires strict adherence to QoS levels in order to guarantee suitable quality for end users. MANETs lack the centra...

Geographic routing offers a radical departure from previous topology-dependent routing paradigms through its use of physical location in the routing process. Geographic routing protocols eliminate dependence on topology storage and the associated costs, which also makes them more suitable to handling dynamic behavior frequently found in wireless ad...

With the emergence of the knowledge-based economy, intellectual capital (IC) has gained prominence in literature. In a knowledge-based society, knowledge is recognised as the driver of productivity and growth (OECD, 2011) thus this intangible asset is regarded as the hidden value of an organisation. Parallel to this development, universities role i...

Within the United Kingdom the MeCTIP model and supporting 'Benchmarking KM' assessment tool (Moffett et al., 2000) provide a framework for organisations to identify Knowledge Management (KM) implementation opportunities, gaps and limitations. Based on the MeCTIP concept, following a large-scale empirical study undertaken in 2009 with 588 UK organis...

This chapter focuses on an exploratory study from an operational perspective, investigating the role of Knowledge Management (KM) in the UK Public Sector, the case setting being within the council's waste services. Key literary findings outline that while Government seeks to improve council service delivery, significant legacies remain from earlier...

In mobile ad-hoc networks where users are potentially highly mobile, knowledge of future location and movement can be of great value to routing protocols. To date, most work regarding location prediction has been focused on infrastructure networks and consists of performing classification on a discrete range of cells or access points. Such techniqu...

Purpose The majority of knowledge management theory and practice literature is based on, and relates to, western and Japanese business environments and related assumptions. A number of generic knowledge management cross sectional studies based on Chinese organizations have taken place; however there is a lack of in‐depth critical studies which are...

Opportunistic networking and geographic routing both represent fields of research in the area of mobile ad-hoc networking that seek to create dynamic, hop-by-hop, localised paths from source to destination thus enabling connectivity where no end-to-end path may be possible. Where they differ is in their approach to the problem of providing connecti...

With the emergence of the knowledge based economy, universities have undertaken a new 'entrepreneurial' role whereby they can contribute directly to economic development through the commercialisation of knowledge residing within universities. However, technology commercialisation from universities, by means of licences, spin out firms and joint ven...

To employ the information regarding customer satisfaction judgements in any kind of operational setting it is essential that our understanding of customer's satisfaction evaluations achieves the closest possible semblance to how customers perceive it. In the present study, the emphasis is on understanding the underlying structure of customer's eval...

For Knowledge Management (KM) to reach a level of maturity there is a need for it to be implemented and embedded in organisation cases (Tochtermann, 2011). Within the UK the MeCTIP model and supporting 'Benchmarking KM' assessment tool (Moffett et al., 2000) provide a framework for organisations to identify KM implementation opportunities, current...

Purpose This paper focuses on the university science park incubator element of the technology transfer process where knowledge in a variety of forms needs to be retained and maintained. The aim is to investigate the networking competencies of stakeholders involved in the university technology transfer process using absorptive capacity theory to exp...

As in other services, call centres may primarily be characterized by their interface, the point where the customer and provider meet (Teboul, 1991). The interaction plays a major role in forming the customer's perception of the company and hence will determine its success (Bitner, 1990; Bitner, Booms, & Tetrault, 1990). Performance in a call centre...

Knowledge Management (KM) continues to develop as an emerging discourse within business management. The area is eclectic in nature and covers systematic management of knowledge, of all kinds, within all levels and types of organisations. However, the majority of studies, in common with other emergent business philosophies, are focused on larger org...

Continuous large-scale changes in technology and the globalization of markets have resulted in the need for many SMEs to use innovation as a means of seeking competitive advantage where innovation includes both technological and organizational perspectives (Tapscott, 2009). However, there is a paucity of systematic and empirical research relating t...

Purpose The purpose of this paper is to examine the development of knowledge management (KM) in China and its Western origins. Design/methodology/approach The paper is developed by exploring the existing KM survey results in China. Discussions from KM surveys into Chinese KM practices and the Chinese economy are presented. A discussion of KM in th...

With the emergence of the knowledge intensive industry, where organisations rely on knowledge of staff for competitive advantage (Lustri et al., 2007), Knowledge Management (KM) has become key for business success (Mu-jung et al., 2007). KM, once seen as a fad (Ramsey, 1996) is now an integral business function (Zhou and Fink, 2003) in both traditi...

Purpose The purpose of this paper is to explore the effects of knowledge management (KM) on three organizational sectors. Design/methodology/approach This paper undertakes a dual theory building/testing approach. Through the development of a multi‐factor KM model, known as the MeCTIP model, and subsequent survey instrument, empirical analysis is c...

This chapter outlines the journey that the city of Londonderry (Derry), Northern Ireland, undertook when converting a traditional walled city to a technology-enhanced wireless city. The chapter presents an overview of the three project strands, namely wireless city (civic aspect), wireless walls (tourism aspect), and wireless campus (educational as...

Purpose The purpose of this paper is to explore the theoretical understanding and practical application of lead benchmarking and performance measurement as a way to achieve organisational change. Design/methodology/approach The paper combines a theory building/theory testing approach. Based on literary findings a conceptual model has been postulat...

New Product Development (NPD) in the commercial aerospace industry focuses on producing products, which reduce operating and service costs, emissions and weights, while increasing operating performance parameters. There is an increasing use of Composite materials in aerospace NPD projects to achieve these goals due to the advantageous properties of...

Purpose – The purpose of this paper is to explore challenges and opportunities in knowledge management (KM) research trends in China. Design/methodology/approach – The literature review presents the status quo of China KM research from a world‐wide perspective and China's economy today. Then the paper explains theoretical analysis of KM developmen...

Knowledge Management (KM) continues to develop as an emerging discourse within business and management. The area is eclectic in nature and covers the systematic management of knowledge, of all kinds, within all levels and types of organizations. However, the majority of studies, in common with other emergent business philosophies, are focused on la...

This paper considers the contribution that new, emerging information communication technologies (ICTs) make to the field of Knowledge Management. In particular, growth of the Semantic Web will be explored as a mechanism for sustainable business improvement in the areas of knowledge discovery, corporate collaboration and rapid decision making. While...

The aim of this paper is to explore the role and contribution of new information communication technologies in the emerging field of knowledge management (KM). There is much confusion in the literature, and in organizations, as to what role technology has within the field of KM. This quandary has led to the danger that organizations could spend lar...

The aim of this paper is to improve the understanding and inter-relationship of both the people and technical aspects of knowledge management. Studies in knowledge management indicate that there can be an over-emphasis on technology to the exclusion of adequate people/quality planning, or, strong people/quality programmes from a knowledge perspecti...

Continual development of the field of Knowledge Management (KM) has led to a number of issues being highlighted. For example, as KM has its origins in a number of related areas, such as Human Resource Management, Total Quality Management and Information Systems, many organizations have found that tensions exist between KM applications and the progr...

The aim of this paper is to explore the role and contribution of new information communication technologies (ICTs) in the emerging field of Knowledge Management. There is much confusion in the literature and in organisations as to what role technology has within the field of Knowledge Management. There is a danger that organisations could spend lar...

Continual development in the field of Knowledge Management (KM) has led to a number of critical factors being highlighted in the literature. These issues include the macro-environment, organizational climate, technological, informational, cultural and people factors. Understanding of these issues is currently limited by a paucity of systematic empi...

The use of mobile devices capable of wireless communications such as mobile phones, PDAs, and laptops in disaster recovery has been an important research topic for several years. However, while the majority of previous research has focused on voice and data communications a small number of researchers have proposed the use of multimedia content in...

Geographic routing uses the physical locations of devices for routing purposes instead of the conventional routing protocols which make use of logical addressing schemes representing an abstract hierarchy. Greedy geographic routing is a popular method favoured for its efficiency and its simplicity that considers only one hop neighbours. Greedy rout...

Thesis (Ph. D.)--University of Ulster, 2001.