Sahem Nawafleh

Sahem Nawafleh
Yarmouk University | YU · Department of Public Administration

Professor of Public Administration

About

48
Publications
41,222
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
358
Citations
Introduction
Dr. Sahem Nawafleh, is a Professor of Public Administration, holds a PhD in e-Business Management and e-Government from Salento University, Italy, awarded in 2010. He is currently a faculty member in the Department of Public Administration at Yarmouk University, Jordan. Dr. Nawafleh’s research focuses on e-business management, e-government, public administration, decision-making, and E-HRM.
Additional affiliations
October 2019 - present
Yarmouk University
Position
  • Professor (Associate)
September 2016 - October 2019
Yarmouk University
Position
  • Professor (Assistant)
September 2010 - September 2016
Petra University
Position
  • Professor (Assistant)
Education
March 2007 - July 2010
University of Salento
Field of study
  • E-business Management

Publications

Publications (48)
Article
Full-text available
This study aims to measure the impact of introducing the Electronic Cheques Clearing (ECC) system in theCentral Bank of Jordan on the value of Cheques Presented for Clearing and ReturnedCheques. The studyanalyzed the difference between two samples’ averages: the first one, addresses the changes before theintroduction of the (ECC), while the other i...
Article
Full-text available
This study examines the impact of information technology on banks’ profitability. The data were collected through two type questionnaires distributed at the clients and banks’ staff. The data were analyzes using SPSStest, Averages and Standard Deviations test, Tree Cluster Analysis, and T-test for one sample. The study found that demographical char...
Article
Purpose The aim of this paper is to examine a model that combines barriers, drivers, government responses, recovery expectations, expected future changes in performance and the extent of digitalisation as a moderator in SMEs. Design/methodology/approach This study uses exploratory causal methodologies. The study employs a quantitative methodology...
Article
Full-text available
Purpose This study aims to identify the impact of drivers of citizens’ e-loyalty on e-government services. This study focused on the impact of e-service quality (e-SQ) on e-loyalty, mediated by e-trust. In addition, the study examined the moderating role of system anxiety. Design/methodology/approach To accomplish the study’s objectives, a self-ad...
Article
This study aims to examine how far e- government can play a role in the suppression of corruption in Brazil, Russia, India, China, and South Africa (known as BRICS). The importance of this study can be measured by the gravity of the issue being investigated, in addition to the importance of BRICS countries as emerging economic allies. The study emp...
Article
Purpose Based on the principle of equality, individuals with disabilities have the right to equal job opportunities and career advancements and to actively participate in the economy like other members of society. This study aims to provide an integrated description of discriminatory occupational practices and behaviours that individuals with disab...
Article
Abstract: Governments around the world have been in focus to facilitate citizens’ access to and adoption of e-services by ensuring that they benefit from digital development. Therefore, ensuring citizens’ satisfaction with the provided services is critical for that adoption success. The current study evaluates satisfaction with e-government among J...
Article
The current study is guided by two questions: First, do development programs positively promote service efficiency? and second, does the catalyst of electronic government (e‐government) positively impact development programs for the promotion of service efficiency provided by public institutions in Jordan? Descriptive, causal, quantitative, and cro...
Article
Abstract: Governments around the world have been in focus to facilitate citizens’ access to and adoption of e-services by ensuring that they benefit from digital development. Therefore, ensuring citizens’ satisfaction with the provided services is critical for that adoption success. The current study evaluates satisfaction with e-government among J...
Article
Abstract: This paper studies how public service motivation (PSM) among employees influences their job performance (JP) in the context of Jordanian municipalities. The quantitative descriptive cross-sectional approach was adopted with a structured questionnaire. Employees operating in the municipalities of Amman and Irbid-Jordan were targeted as a p...
Article
Full-text available
Despite the assured benefits of strategic primacy for HR administrators, performance effectiveness and cost reduction provided by Electronic-Human Resource Management (e-HRM), user acceptance of these systems is a critical factor for the initiative’s success. Accordingly, current research addresses factors that permit or hamper e-HRM adoption in pr...
Article
A variety of favourable work-related outcomes such as job satisfaction (JS) is believed to be an outcome of corporate social responsibility (CSR) practises. However, the process in which such outcomes are promoted still needs to be addressed. Therefore, this study suggests employee job engagement (EJE) as a mediator in this process. To test the sug...
Article
The current study addressed the effect of electronic-human resource management (e-HRM) as a moderating variable on training practices and employee-level performance relationship, as guided by the contingency theory and social exchange theory in the context of a developing country. Through the application of a self-administrated questionnaire, data...
Article
The perceived pertinence of the association between employee job performance (EJP) and incentives is increasingly acknowledged. The case of Jordan’s public-sector is focused on in this study, in order to explore how organisational citizenship behaviour (OCB) has both direct and indirect influences on the relationship between EJP and incentive, draw...
Article
Full-text available
A vital quality improvement process, known as Total Quality Management (TQM), is being utilised by numerous organisations worldwide with its success being displayed with increases in service quality. This paper aimed to measure the level of this success by measuring the improvement in service quality in the Civil Status and Passport Department with...
Article
Economic crisis has different consequences on economy such as bankruptcies, generalised inflation and economic decline. Accordingly, economic decline has had a notable and wide-ranging affect in terms of employee conditions and outcomes. Current paper seeks to explore the influence of the economic decline on the productivity of employees and their...
Article
Purpose The concept of eGovernment has received much focus and emphasis across the public administrative sector, with interest centred on its public performance in terms of effectiveness and efficiency. Accordingly, this paper aims to consider those factors affecting the continuous adoption of eGovernment websites by citizens in the context of Jord...
Conference Paper
Full-text available
There are a number of elements that are recognised as having the potential to influence and enhance the job dedication shown by employees in firms, such as organisational culture, management information systems, and reward systems. This work will highlight the extent to which privatised organisations operating in Jordan can influence the job commit...
Conference Paper
Full-text available
Islamic financing has been increasingly adopted by various kinds of consumers from the 1970s, with the global banking environment now including Islamic banking. Therefore, the willingness to use Islamic banking among consumers is important to assess. Existing research of an empirical nature is lacking on the subject, despite academic marketing pape...
Article
Full-text available
From utilising the mobile applications to lessen the price and durations by abolition of displays of procedures and systems of governments, e-Government intends to deliver services to the private and public segments of the country’s communities through the use of mobile applications. Across the globe, every country, but particularly developing coun...
Article
The purpose of the present study is to identify how job security effects an employee’s job satisfaction and commitment. It will also consider how these influences organisational productivity in the private and public sectors in Jordan. Following a descriptive, field study methodology, this study enrolled 189 private and public-sector employees and...
Article
The concept of eGovernment may be explained as the utilisation of information and communication technology (ICT) to provide services to the public. Accordingly, this report seeks to establish the overall influence and impact of eGovernment progress in the fulfilment of public e-services across the public-sector in Jordan. The influence of such an i...
Article
The topic of e-management is recognised as a valuable outcome stemming from ICT, with ICT-related investments on a global scale recognised as demonstrating much growth during the past 20 years - not only for public industries but also private - in an effort to enhance performance overall. Accordingly, this paper seeks to establish the role adopted...
Article
There are several ways in which the act of privatising public sector firms can have a positive impact on the productivity of variables such as personnel, financial performance, and performance efficiency. This study will demonstrate the degree to which the Jordanian privatisation initiative has influenced these dimensions for several historically p...
Conference Paper
Full-text available
This study aims to examining and analysing the role of Electronic government in the world through the mechanism of selecting and implementing of public and private institutions for the E-tenddering system conducted with each other. The successful implementation of Electronic government programmes highlightes important issues at the global level in...
Article
Full-text available
Life has witnessed dramatic developments in all domains including information and digital technologies and the world has been witnessing several new types of crime that have not been known before in the previous centuries. Since all domains of life are developed spectacularly, such domains are accompanied by the emergence of new methods and ways in...
Article
Full-text available
The study aimed to measure the level of application of Just-in-Time (JIT) manufacturing practices (just in time delivery, setup time reduction, equipment layout, preventive maintenance commitment, daily schedule adherence, and suppliers quality), and to investigate its impact on the strategic performance of Jordanian Pharmaceutical Manufacturing Fi...
Article
Full-text available
The Jordanian banking sector is a distinct sector, the oldest, the most entrenched in the Jordanian economy, and the largest employer among other sectors. Jordanian banks are interested in human resources management as each bank provides specialized human resources departments. As such this study came to examine the relationship between the practic...
Article
Full-text available
This paper tries to have a better understanding of how virtual marketing affects services' quality in banking sector. Data was collected from a random population sample (n=60) to reveal customers perspective in this study, a survey written questionnaire was answered by a randomly selected sample. Data were assembled from this research instrument an...
Article
Full-text available
Quality is a key factor to ensuring success of e-government websites. Therefore, a definition for high-quality e-gov- ernment website is required, as well as, an e-government system’s quality evaluation methodology. This paper identifies quality attributes that are required to assess the quality of an e-government website, which should be considere...
Article
Full-text available
This research aims to classify simulated players in a multi-agent game for the best position and role they may play in according to their abilities. Three approaches were investigated for this purpose, C4.5 classification algorithm, backpropagation neural network and radial basis function network. This work depends on a video game that uses 28 attr...
Article
Full-text available
this study aims to analyze a significant and vital topic in all over the world which is E-commerce this study dealt with consumer trends to use e-commerce techniques in Jordan. The research study tests the opportunities and risks that lie ahead. Through which reader will be able to identify the technological, business, and social forces that have s...
Article
Full-text available
Phishing website is a very complex issue to understand and to analyze, since it is joining technical and social problem with each other for which there is no known single silver bullet to solve it entirely. That's why we will try to quantify and qualify all the website phishing characteristics and factors in order to understand where to focus prote...
Article
Full-text available
According to Information and Communication Technology (ICT) revolution; governments too have realized the benefits of information sharing thus the concept of e-Government has emerged and has been implemented in many developed and developing countries. Subsequently, it is becoming the topic of studies that is discussing and identifying the main stre...
Conference Paper
Full-text available
The importance of Knowledge Management is now being realized and businesses are starting to formulate strategies and to invest in systems that will enable them to manage their corporate knowledge. Beside to that, the systems optimization becomes a key issue for the organization. For that, new business intelligence systems demands new efficient and...
Article
Full-text available
E-government aims to offer services the countrys' communities both in public or private sectors by using the ICT tools to reduce the cost and times by eradication of manifestations of routines and bureaucracy. All countries around the world are seeking to implement and diffuse e-government services, especially the developing countries, and to do th...

Network

Cited By