Rozilah Abdul Aziz

Universiti Teknologi MARA | UiTM · Faculty of Business Management

Customer interaction is considered to be the heart of a hospitality employee's daily activities. Customer service expectations have risen to such an extent that they can become upset at the slightest delay of service delivery, such as waiting to check-in, slow Wi-Fi speed, tardy service, etc. Front-line service employees tend to be used as punching...

This pilot study was conducted to identify the predictors of employee mindset towards employee innovativeness at two government-linked companies in Malaysia which were Tabung Haji and Felda Berhad. The main purpose is to investigate the effects of employee mindset on employee innovativeness. In addition, it also seeks to have a deeper understanding...

This research examined both the relationship and the effects of learning styles and student engagement at three selected Universiti Teknologi MARA, (UiTM) Malaysia state campuses using the VARK learning style model. The effects of students’ learning styles and their relationships to classroom engagement were analyzed. Three categories of students’...

In the fast-paced world, information is retrieved and stored efficiently using IT technologies. Due to the constant change and advancement in technology, technostress has become a critical issue in many organizations especially for those who are IT illiterate. This scenario is especially true for school teachers in Malaysia where students’ informat...

This comparative study was conducted to identify the effects of employee mindset on employee innovativeness among civil servants in two ministries and one government agency in Malaysia, enabling a deeper understanding on the contributing factors of employee innovativeness in civil service in Malaysia. The findings revealed that there were significa...

The main purpose of this research was to investigate the moderating effects of employee tenure (energetic, purposeful working experience) towards the relationship between leadership competencies (Leadership Communication [LC], leadership emotional intelligence [EI], leadership integrity [LI] and Employee Engagement). The study was conducted at thre...

This study was conducted to identify the relationships between Total Quality Management (TQM) practices as well as their effects towards employees' job satisfaction at Majlis Bandaraya Melaka Bersejarah (MBMB). The objective is to have a better understanding on one of the approaches as in TQM practices in preparing the organization which is to deal...

Committed employees tend to perform better as they feel having personal connection towards the organization. However, in some cases, dismissal from the organization also indicates poor jobperformance. Poor job performance resulted in low organizational commitment. The ability of an individual to balance between work and family depends on several fa...

Organizational conflict is partly depended on the magnitude of power exercised by superiors in the workplace. The need to investigate how manager’s power affects subordinates’ interpersonal conflict is crucial so that managers can change or maintain their power to achieve optimum result in organization. Hence, the purpose of this study is to examin...

An important and unique feature of leader-member exchange (LMX) theory is its emphasis on dyadic relationships. Yet, research on supervisor–subordinate relationships has shown convincingly that leaders do not behave consistently and similarly toward all subordinates. Instead, leaders form different quality relationships with their subordinates. Hig...

The main purpose of this study is to adapt and analyze the validity and reliability of Intragroup Conflict Scale (ICS) as well as examine and develop the psychometric properties of ICS construct which integrates of 2 dimensions – task conflict and relationship conflict that can be used in Malaysian organizational context. A questionnaire survey was...

Organizational commitment is crucial to an organization as it will improve the organization itself as well as the employee's work performance. In relation to this, the level of job satisfaction will effects their working behavior and commitment towards organization. Without strong relationship, they will become unproductive and demotivated in commi...

The aim of this study is to adapt and analyze the validity and reliability of Interpersonal Power Inventory (IPI) as well as examine and develop the psychometric properties of the IPI construct which integrates 5 subscales – reward, coercive, expert, referent and legitimate, information powers with 3 of these further differentiated; reward (persona...

This paper investigated empirically the utility of rating scales in the development of high-quality measures. The present study utilized the Rasch rating scale model to examine and reassess the psychometric properties of the adapted Interpersonal Citizenship Motivation scales. It was argued that interpersonal citizenship behaviour (ICB) could be dr...

The study attempts to examine the psychometric properties of the job performance constructs by integrating the two subscales; task performance and contextual performance. Results from preliminary psychometric conclude that the nursing performance scale has good internal consistency and good criterion validity. A measure developed by Greenslade and...

Change is sometimes perceived as an opportunity for growth for business and sometimes as a necessary evil to survive. The purpose of this study is to examine the relationship between organizational change and employee job performance at Sabah Credit Corporation, Sabah. The organization changes in this study consist of two critical factors which are...

Socio-economic predictors of chronic diseases in Ghana are not well understood and their influence has been relatively overlooked. This paper seeks to examine the influence of socio-economic predictors of chronic diseases in Ghanaians three different age groups. The data employed in the study were drawn from Global Ageing and Adult Health survey co...

The article here investigated the impact of Preventive Health Behaviors and Risk Factors as measures of Health Status of Ghanaians. We carry out a cross-sectional analysis of 5573 adults who participated and had indicated that they needed to state their health description in the three years prior to the phase 2007 World Health Organization, a study...