About
232
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Introduction
We have progressed our work on electric and driverless vehicles to include the transportation needs and perspectives of people with various kinds of disability, ambulatory, intellectual and visual. Additionally we have extended the project to include pilotless aircraft.
Current institution
Additional affiliations
January 2019 - present
Position
- Honorary
Description
- I undertake research projects with colleagues at Kingston Business School
Publications
Publications (232)
Purpose
The purpose of this paper is to determine the strengths of the influences of certain factors potentially contributing to an effective apology for a fundraising charity. Four motivational forces possibly affecting public acceptance of an apology issued by a charity are explored, i.e. persuasion knowledge activation, a viewer’s regulatory foc...
Through ten case studies followed by a national survey of 129 UK arts and cultural organisations, the present research explored relationships between organisational agility and the organisational performances of these organisations, via the mediating role of digital innovation capability. Study 1 involved case studies of UK museums, art galleries,...
This study questioned whether knowledge of the employment situation of a person with an intellectual disability affected stigmatising attitudes towards that individual among a sample of 507 people who did not have intellectual disabilities. A hypothetical individual with a mild intellectual disability was described as either (i) in paid employment,...
Motivated by controversies surrounding the continued employment of poverty porn in humanitarian business, we initiated two 2 × 2 × 2 experiments to examine the extent to which humanitarian ads that utilize poverty porn images weaponize fundraising. Informed by negative state relief and Affect Intensity Theory, the two investigations explored the ef...
Purpose:
Although numerous technology-based assistive devices are available for use by people with intellectual disabilities, device adoption rates of are often low. The current research examined reasons for non-adoption among two samples of people with mild intellectual disabilities focusing on transportation: an area of great concern for individ...
BACKGROUND
Technology-driven assistive devices provide numerous benefits to people with severe visual impairments, yet device take-up rates are often low.
OBJECTIVE
The study sought to determine the strengths of connections between transportation self-efficacy, technophobia, personal inertia, innovation resistance, and willingness to adopt high-te...
Today, smart city areas and initiatives are found throughout the world, yet little research has been completed into the processes whereby decisions concerning the initiation, marketing, and branding of smart city projects have been taken. The present study examined these processes via interviews with 18 smart city managers, followed by an online Wo...
This study examines the willingness of a sample of 526 current UK non-drivers to travel in driverless vehicles (DVs). Road traffic is predicted to increase between 10%-40% consequent to current non-drivers taking to the road; the new market including individuals who are unable or unwilling to drive: the aged, people with physical and/or mental impa...
Food banks have become an essential part of the social welfare arrangements of many countries. Food bank managers need to know why some people give to food banks while others do not, as such knowledge will help them devise effective promotional campaigns. The current research applied Norm Activation Theory to examine the motivations and other facto...
This paper presents the results of an investigation into attitudes towards and willingness to fly in pilotless aircraft (PAs) among a sample of 711 UK people known to fly at least occasionally. A problem with past studies in the area is that attitudes have only been measured explicitly, using questionnaire items drawn from literature in the field....
Contemporary art provids a novel means to interrogate historical evidence, along with the institutions that conserve and curate it. With reference to more nuanced understandings of ‘co-creation’ and ‘cultural capital’, the paper explores the relationships that facilitate art interventions in heritage attractions. It considers two interrelated but d...
This article examines the effects on buying behaviour of a concept not discussed in the arts marketing literature, post-series depression (PSD). The issue is explored in the context of the arts and leisure industries, domains where the concept of PSD is especially relevant. PSD is a sadness felt after watching a lengthy film or TV series and the bi...
Attitudes of a sample of 211 UK people who are blind concerning autonomous vehicles (AVs), and the determinants of the willingness of people who are blind to travel in AVs, were examined. Participants answered an open-ended question regarding their attitudes towards level 5 AVs and the results were analysed using a semi-automated structural topic m...
Purpose
The purpose of this paper is to report the development and validation of a scale for measuring “post-series depression” (PSD), a concept that describes the feelings of melancholy and longing that can occur when an individual’s all-consuming film or screen product comes to an end. Although largely ignored by academic research in the arts and...
Autonomous vehicles (AVs) represent a technological revolution in the transportation sphere. The efficient and orderly introduction of AVs will require their acceptance by the public. Although the perspectives of members of the general public concerning AVs have been surveyed, no academic research has to date been completed on the views of AVs held...
The article concerns the poor quality of labels that describe exhibits in museums and offers suggestions for how museum labelling can be Improved.
This paper examines the effects on buying behaviour of a construct not previously discussed in the academic marketing literature, i.e., consumer saudade. The issue is explored in the context of leisure and entertainment industries; domains where the (originally Portuguese) concept of saudade is especially relevant. Saudade means "a yearning, longin...
TOWARDS A MODEL OF DONOR BEHAVIOUR RELATING TO MENTAL DISABILITY CHARITIES
Structured Abstract
Purpose
This paper extends and develops pre-existing “general” models of donor behaviour in order to create a fresh model useful for charities concerned with mental disability.
Design / methodology / approach
A comprehensive list of variables with the po...
Purpose
This paper aims to explore the use of an appeal, belonging and commitment social marketing intervention to rescue a failing corporate “charity of the year” exercise that involved a mental disability charity. It describes the improvements experienced consequent to the introduction of volunteer “charity ambassadors” (CAs) appointed to champio...
Purpose
This paper extends and develops pre-existing "general" models of donor behaviour in order to create a fresh model useful for charities concerned with mental disability.
Design/methodology/approach
A comprehensive list of variables with the potential to influence donors' behaviour relating to mental disability charities was assembled and t...
Structured Abstract
Introduction
The purpose of the research was to examine possible barriers to the use of autonomous vehicles (AVs) perceived by people with intellectual disabilities. Access to user-friendly and equitable transportation is a major factor influencing the health and well-being of people with mental disabilities, and AVs have much t...
Although it is well-known that, on the average, financially poor individuals donate higher percentages of their incomes to charity than do the financially well-off, little research has been completed into possible differences in the financial giving behaviour of poor people in employment (the working poor) and poor individuals of working age who do...
Table of Contents
1. Introduction; 2. Frameworks and foundations; 3. Fundraising in theory and practice; 4. Fundraising today and tomorrow; 5. Conclusion, reflections, and opportunities for future research.
The purpose of the study was to predict how drivers of petrol or diesel cars might vote in a 'Yes/ No' referendum concerning the UK government's decision to ban from 2040 onwards the sale of all new non-electric vehicles. Five main factors were hypothesised to influence voting intention: a person's (i) level of environmental concern, (ii) attitude...
Purpose
The purpose of this paper is to investigate the effects of gamification on connections between consumers’ self-image congruence in relation to the purchasers of an environmentally friendly product electric vehicles (EVs) and their possession of a stereotype of EV owners as being “unconventional”, and their attitudes towards EVs, having reg...
Sixteen heads of small UK charities were questioned about their responses to increased marketing activity by a rival fundraising organisation. Interviews were conducted using Marcoczy and Goldberg’s (1995) Elicitation Procedure. The participants were asked whether they had reacted passively or assertively to the competitor’s challenge and were requ...
Whilst it is known that financially poor people donate proportionately more of their incomes to charity than better-off individuals (about 3% compared with 1%) (for details see, for example, Wiepking, 2007; Brooks, 2008; Bennett, 2012), research into the question of whether the giving behaviour of poor people who are in paid employment differs from...
Many fundraising charities invest heavily in content marketing, often using consultants to direct their content-marketing efforts. Thus it is vital to establish whether certain key aims of content marketing suggested by literature in the field actually match the aspects of content marketing deemed most important by charity donors. This paper examin...
Abstract:
Purpose
The purpose of the study was to investigate the influences of certain personal dispositions and demographic characteristics on the likelihood that a charity website browser who, having pressed a 'donate now' button, will then abandon the online donation process without making a gift.
Design / methodology / approach
Questionnair...
This paper presents the outcomes to three case studies of heritage museums that employed contemporary artwork to arouse visitors’ interest in subjects covered by these museums but which could not easily be examined using conventional media (pamphlets, placards on museum walls, written text on electronic information stations, etc.). The details of r...
Purpose
– The purpose of this paper is to establish the main causes of early failure of small recently established fundraising charities.
Design/methodology/approach
– Heads and ex-heads of small recently established British charities that had either shut down within two years of registration with the Charity Commission or had survived for two yea...
Purpose
– The purpose of this paper was to identify whether the promotional materials used by government bodies and private producers to stimulate the mass market for electric vehicles (EVs) embodied themes deemed attractive by a sample of motorists in Greater London.
Design/methodology/approach
– The EV websites and advertisements of EV manufactu...
Interviews were conducted with members of the general public in London (England) and Budapest (Hungary) who reported that they visited art galleries. The aim was to ascertain (a) respondents’ levels of ethnocentric tendency and (b) possible connections between ethnocentrism in relation to domestic and foreign artwork and certain personal traits. Pa...
Executives in 121 UK advertising agencies completed mail questionnaires designed to explore their attitudes and behaviour towards charity sector clients. Two major clusters of agencies emerged; those exhibiting a commercial approach to the management of charity accounts, and those displaying a more philanthropic orientation.
Arts and cultural organisations are frequently accused of ‘competitive myopia’, i.e., of failing to realise that damaging competition can emerge as much from developments in the broader leisure and entertainment sectors (cinema, sports arenas, home entertainment, etc.) as from the activities of other arts and cultural venues. Notwithstanding the co...
Purpose
– The purpose of this paper is to examine the factors that might contribute to the ease with which marketing executives in UK charities who have been promoted to senior general management positions adjust to the occupancy of these roles.
Design/methodology/approach
– In total, 37 individuals with functional marketing backgrounds currently...
This paper explores fleet motor vehicle buyers' attitudes and intentions regarding electric vehicles (EVs). Fleet sales account for over half of all west European new car registrations, with consequent implications for the private used-car market. It follows that the mass marketisation of EVs can only occur if fleet managers incorporate substantial...
The contribution of not-for-profit organizations (NPOs) creating social value is well documented. This paper drawing on the dynamic capability view of competitive strategy, attempts to model the antecedents of social value creation in networks.
This paper presents the results of an investigation into charity disaster fundraising managers– perceptions of the most appropriate imagery to employ for advertising campaigns and for transmission to the mass media. Respondents– attitudes are then compared with the outcomes to a survey of 200 members of the general public regarding the advertising...
The global financial crisis of 2007/2008 devastated the reputation of the UK banking industry. This paper examines possible connections between the depth of an individual's cognitive processing of information about the banking industry's role in the onset of the crisis obtained from UK media (and elsewhere) and the subsequent extent and accuracy of...
Charities that deal with emotionally upsetting issues (severe physical disfigurement, cruelty to animals, etc.) frequently include in their fundraising materials images and messages with the potential to cause substantial psychological distress to some members of the public. Often, the materials presented arouse mixed positive and negative emotions...
In many countries the outputs from university student satisfaction surveys are used for a variety of educational management purposes. Within the United Kingdom, the main instrument employed by state authorities to measure student satisfaction is the National Student Survey (NSS). The issue investigated by the current research related to whether stu...
This paper presents the outcomes of a study of the factors that contribute to teaching team effectiveness in situations where team members rarely meet face to face. Academic faculty within a university Business School were asked to report the degrees to which they believed that the module teaching teams to which they belonged contained members who...
Internationalisation strategies of business schools
Purpose
– The purpose of the study was to examine how heads of small charitable performing arts organisations who did not possess backgrounds or qualifications in marketing interpreted the implications, for future marketing activities, of significant cuts in government funding and how their views on the value of marketing changed consequent to the...
This study examined the considerations that may affect the likelihood of a charity donor, who was recruited face-to-face by a paid external agency and who gave through a low value monthly standing order, reaching the point of financial break even within a certain period of time; taking into account the person’s additional ad hoc contributions to th...
A survey of charity donors sought to establish the main causes and effects of charity donors’ feelings of engagement with the charities they had supported during the previous 12 months. Engagement was characterised in terms of a donor’s enthusiasm when supporting an organisation, passion for the charity, and deep interest in its activities. A model...
Purpose: The purpose of the study was to examine the perceptions of a sample of charity volunteers of (i) the quality and (ii) the usefulness of the quantity of their charity's advertising.
Design/Methodology/Approach: A questionnaire was distributed to 161 volunteers working for a single charity in the South East of England, resulting in 111 repli...
Purpose
– The purpose of the study was to develop and test a model explaining visual artists’ levels of commitment to their primary distributors (dealers, agents, gallery owners).
Design/methodology/approach
– A questionnaire was completed by 220 British artists covering their relationships with the main external intermediaries they used most freq...
Purpose The purpose of the study was to investigate the factors that might encourage the chief executive of a non-profit organisation to adopt market orientation. Design/Methodology/Approach A questionnaire was distributed to a rented email list of named CEOs of 2342 large British charities, resulting in 398 replies. The questionnaire examined a CE...
A study was undertaken to determine the factors that (1) distinguish between art buyers who do and do not purchase relatively expensive limited edition artwork, and (2) influence levels of demand for limited edition art among people who do buy such pieces. A conceptual model was developed and then tested via a questionnaire distributed to a rented...
Samples of lapsed and non-lapsed regular standing order donors to a large UK healthcare charity completed a questionnaire designed to establish possible reasons for lapse or continuation and, for the sample of lapsers, the main factors that contributed to whether a lapse was due to a person’s inability to pay. All the donors had been recruited face...
People who make regular and significant donations to charity normally give to more than one organization, and in over three quarters of all cases they support substantially different types of cause (e.g., a human service charity in conjunction with an animal charity). Unfortunately, nothing is known about the antecedents of donors' decisions to giv...
Purpose
The purpose of the paper is to establish the antecedents of changes in public attitudes towards the UK banking industry following the global financial crisis.
Design/methodology/approach
A questionnaire was administered to 1,066 people querying their attributions of blame for the crisis, attitudes towards the banking industry, levels of an...
Major gift fundraising (MGF) is a crucial activity for large UK charities and is one that is normally undertaken by teams. This paper examines the criteria that the managements of large charities apply when selecting individuals to serve on MGF teams. It also explores possible connections between team composition and MGF success. A questionnaire ex...
This paper presents an overview of current practice in relation to donor profitability management (DPM) in the UK charity sector and develops a model intended to explain the nature of a charity's behaviour in the DPM field. Respondents in 195 fundraising charities completed a questionnaire that established whether or not the sample organisations (i...
The widespread contracting out to British charities of welfare services previously furnished by the state has resulted in many charities operating in fields well outside those specified by their original missions. Challenges connected with charity mission drift have received a great deal of (mainly negative and critical) attention in the nonprofit...
This article presents the outcomes to a study of the charity donation behavior of 771 low-income people residing in three socially deprived Boroughs in inner-London. It emerged that several variables known to affect (a) levels of charity giving and (b) choices of types of charity supported among the U.K. public as a whole also influenced the donati...
Globalised educational environments and national pressures increasingly drive European universities and faculties within them to adopt both competitive (as opposed to co-operative) and strategic (rather than ad hoc) approaches towards the internationalisation of their activities. This study examines the degrees of implementation of competitive and/...
Purpose
The purposes of the study are: to determine the prevalence of complaints systems within human services charities (HSCs); to identify the determinants of the adoption of complaints procedures; and to assess the outcome of strategic (rather than ad hoc ) approaches to complaints management.
Design/methodology/approach
A review of the literat...
A questionnaire was sent to the heads of internationalization in the business schools of all U.K. universities. Sixty-five replies were received. The document covered, inter alia, the internationalization activities undertaken by the respondents’ schools, the intensities with which internationalization had been implemented, motives for internationa...
This article examines the role of ‘mindfulness’ in a brand manager's self-direction of his or her professional experience, and assesses the impacts of experience of brand management, general marketing, general management and financial analysis on the person's self-perceived mastery of the brand management role. It explores the effects of a high lev...
Intense competition in the UK charity fundraising market and the near continuous need for charities to acquire new supporters, reactivate lapsed donors and encourage first time donors to make further gifts has resulted in charities needing repeatedly to initiate novel fundraising campaigns. The starting point for an innovative campaign is an idea o...
Purpose
The purpose of this paper is to examine the state of readiness of large UK based retailing companies for the introduction of ubiquitous computing (U‐computing) retailing applications.
Design/methodology/approach
A questionnaire was distributed to a sampling frame of large British retailers, leading to 255 responses. The document contained...
A sample of marketing graduates was surveyed to identify the factors that caused some of them to feel that they had become ‘professional marketers’ consequent to their early experiences of work in graduate marketing positions. A model of the possible determinants of the form of ‘workplace identity’ that a marketing graduate would assume was develop...
Although many post-1992 English universities take large numbers of students from low socio-economic status categories, the first year retention rates of these institutions vary enormously. This study examined and compared the educational management practices and approaches to first year retention of a group of universities that exhibited the countr...
Although brand switching in the commercial domain has been extensively researched, the comparable question of why donors to charitable organisations often switch their support from one charity to another has not been investigated in any depth. This empirical study examined the influences of a number of variables that prior literature in the donor b...
A survey of managers in charge of employer engagement activities in UK business schools and departments was completed to ascertain: (1) the employer engagement methods that were most commonly used by institutions; (2) business school managers' attitudes towards employers' involvement in course design; and (3) the respondents' perceptions of the ben...
Although a large amount of research has been undertaken into donor acquisition, relationship development, and the reasons why certain donors terminate their support for fundraising charities, few studies have examined the factors that encourage lapsed donors to resume giving to the organizations they have deserted. This empirical investigation soug...
Purpose
The purpose of this paper is to examine the extent of the use of performance management metrics by UK theatre companies, the levels of importance attached to various types of measures, and possible determinants of managerial perceptions of the importance of each category.
Design/methodology/approach
A model was constructed which hypothesis...
This study examined the second‐time charity giving behaviour of a sample of 551 young people during a 2‐year period following the occurrence of their first ever significant donation. It explored the factors that encouraged an individual to make a second gift, the probabilities that a donation would be made within certain time intervals after the in...
A model of the elements of a university brand was developed together with an instrument for measuring how favorably each of these elements was perceived by a sample of young people who were considering entering university. One hundred and ninety-eight students undertaking pre-university courses in two further education colleges in East London compl...
This study sought to devise a parsimonious instrument for evaluating academic self‐concept (ASC) among British‐born students entering ‘mass‐market’ (post‐1992) universities that cater for diverse and ‘non‐traditional’ intakes. Three major facets of ASC were found to be particularly relevant to these students: self‐belief in one’s academic competenc...
A two-phase mixed methods (qualitative and quantitative) study was undertaken to identify and then to confirm the main dimensions and the principal antecedents of the internationalisation behaviour of a sample of British charities known to engage in foreign operations. Specifically the investigation examined the factors that explained charities' de...
