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Publications (3)
Taking advantage of the empirical opportunity supplied by the education service, this work proposesinvestigating two themes related to the analysis of service sequences: the variation in expectations andperceptions over time and their predictive capacity relative to future service quality. Two researchobjectives were defined: (a) to test for possib...
confirmado as expectativas a respeito de sua eficácia. Palavras-Chave: Gestão da mudança. Fundações Privadas e Associações Sem Fins Lucrativos (FASFIL). Empresas Juniores (EJ).
