Rodney Peter Gapp

• PhD
• Griffith University

This chapter provides an understanding of the imbedding of corporate social responsibility (CSR) within small to medium enterprises (SME), through continual learning achieved by organizational development processes. Through an interpretivist case study, we investigated the collaborative relationships of 10 Australian organizations. Benefits of thes...

To deepen understanding of situational leadership practices in the small to medium sized enterprise (SME) a qualitative case study is employed to investigate the interventions and uptake of sustainable management practices (SMP) found in previous research. The entrepreneurial organization researched had achieved award-winning status for their leade...

In this paper we explore crystallization in terms of its contribution to qualitative management research. This exploration of crystallization is based on a postmodern view where we utilize triangulation as a point of departure. Currently, the use of crystallization is under developed in the management discipline. Qualitative literature and metaphor...

In this paper we explore crystallization in terms of its contribution to qualitative management research. This exploration of crystallization is based on a postmodern view where we utilize triangulation as a point of departure. Currently, the use of crystallization is underdeveloped in the management discipline. Qualitative literature and metaphors...

In this paper we explore crystallization in terms of its contribution to qualitative management research. This exploration of crystallization is based on a postmodern view where we utilize triangulation as a point of departure. Currently, the use of crystallization is under developed in the management discipline. Qualitative literature and metaphor...

Objective. To broaden pharmacy students’ international perspectives through a teaching and learning method involving international comparison. Design. Four topics within a pharmacy law and practice course were taught in-person by collaborating faculty members representing two international perspectives (Australian and Canadian). The assessed learni...

Objective. To assess students’ perception of a teaching and learning method involving international comparison. Design. Four topics within a pharmacy law and practice course were taught in-person by collaborating faculty members from two international perspectives (Australia and Canada). The assessed learning objective was for students to synthesiz...

Grounded theory is a qualitative research methodology that aims to explain social phenomena, e.g. why particular motivations or patterns of behaviour occur, at a conceptual level. Developed in the 1960s by Glaser and Strauss, the methodology has been reinterpreted by Strauss and Corbin in more recent times, resulting in different schools of thought...

Objective This study examines the relationships between job satisfaction and organisational justice during a time of transformational change.Methods Data collection occurred immediately before a major regional hospital's move to a greenfield site. Existing measures of job satisfaction and organisational justice were used. Data were analysed (n = 31...

This paper investigates the potential for Leximancer software to actively support the Grounded Theory (GT) analyst in assessing the “completeness” of their study. The case study takes an existing GT study and retrospectively analyzes the data with Leximancer. The Leximancer output showed encouraging similarities to the main themes emerging from the...

Because of their role, position and assumed power in the financial process, procurement practitioners have been linked with corruption in the workplace. While there is research evidence to suggest the incidence of corruption in public procurement in Africa, the article identifies deeper root causes. The study investigates some traditional drivers o...

Australian community pharmacies are experiencing challenges, including government prescription pricing reform and a dramatically increasing competitive environment. Enacting appropriate responsive actions requires capable pharmacy managers. 'Capability' implies managing effectively in the present, but with unknown or emerging contexts and with new...

In successful community pharmacy business enterprises suitably responsive actions to meet ever-increasing change require capable pharmacy managers who readily learn and adapt. Capability as a concept is generally understood to be the ability of a manager to identify and act to solve unfamiliar problems in unfamiliar situations. Capability is charac...

In spite of significant investment in quality programs and activities, there is a persistent struggle to achieve quality outcomes and performance improvements within the constraints and support of sociopolitical parsimonies. Equally, such constraints have intensified the need to better understand the best practice methods for achieving quality impr...

In order to have a greater understanding of corporate social responsibility (CSR) within small to medium‐sized enterprises (SMEs), this paper investigates continual learning that has occurred in an exemplary SME. This qualitative case study used interviews, observations, and memorandums to investigate an SME that has achieved national recognition i...

Stories, interviews and other narratives provide a platform for gaining insight and understanding of events and situations. Exploring these values has seen a growth in the application of qualitative research within the field of Management. Recent improvements in computer-assisted qualitative data analysis (CAQDAS) software design, if used correctly...

Procurement reforms are seen as essential for achieving a long term improvement in financial management within Africa. To gain insight into this situation an analysis of success stories and cases where challenges and difficulties have arisen were investigated. This material was content analysed using Mayring (2008) four-step process model. The find...

This paper explores the notion of managerial capability. The aim of this paper is three-fold. Firstly, we have utilised the literature to clarify an understanding and conceptualisation of ‘capability’ contrasted with the often related term ‘competence’, at the level of the individual. Then, with these understandings and conceptualisations in mind,...

Advocates of qualitative research are often challenged to justify their choice of method both as a consequence of history and the inherent nature of qualifying as opposed to quantifying. Verifying qualitative research is seen as a way of removing some of the angst by promoting completeness, trustworthiness and reliability. Computer programmes are w...

Purpose – The purpose of the paper is to identify how local populations, particularly at the municipal and village levels, can enhance their capacity to prepare and respond more effectively and efficiently to the logistic challenges that they face in the aftermath of a natural disaster. Design/methodology/approach – Using a phenomenological approa...

A little over a decade now, there have been sweeping procurement reforms in most developing countries. The orchestrators of these reforms - mostly the World Bank and other international financial institutions, have cited financial mismanagement and the lack of transparency in public financial management as reasons for the reforms. In this paper, th...

This chapter examines the concepts of service-dominant (S-D) logic and supply network management in business processes. The chapter is based on a conceptual analysis of the significance of the two concepts in improving business efficiency and maximizing returns on stakeholders' investments. S-D logic has been tagged by proponents as a credible conc...

The focus of this paper is upon how management is executed by top managers of community pharmacy SME’s in Australia, during times of unprecedented business environment change. Using a qualitative interpretive methodology, the aim of this paper is to serve as a pilot study for a continuing project directed toward the research question: How can we un...

The researchers use established measures of job satisfaction (JS) and organizational citizenship behavior (OCB) to analyze data obtained from nurses in an Australian hospital (N = 573), and to discuss implications for human resource management. In this study the researchers seek to understand the links between nurses' JS, OCB and their perceptions...

The researchers use established measures of job satisfaction (JS) and organizational citizenship behavior (OCB) to analyze data obtained from nurses in an Australian hospital (N = 573), and to discuss implications for human resource management. In this study the researchers seek to understand the links between nurses' JS, OCB and their perceptions...

Purpose – There are a number of factors that are essential to understanding the pedagogy, learning and knowledge requirements of developing virtual platforms for delivering effective course interaction using the World Wide Web (the web). The purpose of this paper is to focus on web‐based group work amongst undergraduate management students, during...

This study uses structural equation modeling to test a model hypothesizing the impacts of overload and non-participation on job strain, turnover and commitment of urban transit drivers. The study sample comprises 331 responses from transit drivers from bus companies in Australia. The results show that non-participation has a direct and negative imp...

Building on established research this paper provides insight into the requirements for effectively educating community pharmacy managers in Australia. The paper makes this contribution firstly by clarifying the external issues driving the need for change. Secondly it extends a previous discussion on managerial ‘understanding’ regarded as most impor...

Purpose The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting context of the study is a government‐owned corporation operating in Australia. Design/methodology/approach A qualitative case study examined and analysed organisation...

This paper undertakes an initial investigation of corporate social responsibility with a particular emphasis on sustainability in the Australian SME environment. Given that the research is exploratory in nature a qualitative case study has been used. Interviews with eco-team members and data from secondary sources were obtained from an SME that has...

This paper identifies and reviews current benchmarking approaches in terms of both internal and external elements of benchmarking, with a focus on process, content and performance. A supply chain approach to benchmarking is then considered and discussed, particularly in terms of how these techniques came into being, the frameworks used and the phil...

Purpose Building on previous studies of the managerial application and development of the 5S concept (5S), this research aims to identify and present key concepts of 5S from a Japanese management perspective. These findings link 5S to aspects of Japanese management approach, which are aligned to an integrated management system rather than a simple...

This research investigates how a Japanese philosophy for life, the 5S concept, has been applied to achieve business improvement in Japan, the UK and the US. An exploratory study into an under-researched area, the research utilises frameworks provided by Osada (198942. Osada , T. 1989. 5S – Tezukuri no manajiment shuho (5S - Handmade management tec...

The global demand for export raw energy supplies has helped Hunter Valley's coal industry prosper in the current commodity boom. But as the Hunter Valley coal industry grows, so does the logistical and political complexity of the region. The current problem that the industry faces is the vessel queue off the Port of Newcastle. In short, under-inves...

This paper reports the use of photographs as primary sources of data in a study of the 5S in an organizational setting. Visual research, using photographic analysis as methodology and method, is discussed along with strategies for sampling, validity and credibility. Four types of photographic analysis are introduced. A pilot study using visual anal...

Australia's reputation for the quality of its coal has led to this commodity becoming a major input to the country's economy. About 88 million tonnes out of Australia's annual port capacity of 270 million tonnes of coal are shipped through the Port of Newcastle, which claims to be the world's largest coal handling port. However, capacity constraint...

Purpose The paper seeks to demonstrate an intrapreneur‐led three‐phase model of innovation based on understanding the relationships between service delivery and product development thought, and the application of intrapreneurial‐focused teams in the healthcare and manufacturing industries. Design/methodology/approach The research proposes a model...

Purpose To provide an understanding of the ways in which Confucian Heritage students use reflection as a means of learning at university. Design/methodology/approach The approach is an exploratory qualitative study into the ways in which Confucian Heritage students learn while studying at university. Data are collected by means of semi‐structured...

This study investigates the perceived level of change readiness amongst staff within a major Australian public hospital where management believed the organisation had achieved readiness status. Readiness is an important aspect of successful change management and matching organisational perspectives to actual perceptions is a relevant factor in chan...

It can be inferred that self-esteem and anxiety will play a part in the attachment process (Feeney, Noller & Hanrahan, 1994). Participants with high self-esteem are generally expected to correlate with secure attachment styles, the converse also being true. It is also predicted that insecurely attached participants trying to satisfy unmet attachmen...

This research investigates the use of internal branding as both a managerial and communication strategy within an organisational revitalisation process of a major Australian Healthcare provider based in Queensland. At the core of the research is the recognition that the involvement of employees is of critical importance in developing a competitive...

Purpose The paper presents a new paradigm for implementing action learning in a key subject area in a program. Design/methodology/approach An action research‐based course evaluation methodology was linked to course design and development at undergraduate and postgraduate levels. Involving students via effective communication provided a sense of co...

The Australian wine industry’s recent rapid growth has seen it become a major contributor to the nation’s economy. From viticulture to production, distribution, marketing and tourism, the wine industry has moved from a local market provider to a significant export earner. This growth is evidenced through the dramatic 210% increase in wine grape pro...

The focus on organisational excellence in the first instance must be excellence, defined by The Australian Concise Oxford Dictionary as “surpassing merit; thing in which persons etc. excel,” where to excel is to “be superior”. To be excellent one must exceed the existing, to “do more than is warranted by, go beyond the limit set by … surpass.” This...

In his last major works, Deming provided an overarching framework for the implementation of quality management within an organisation – “the system of profound knowledge”. This approach summarises a lifetime of dedication to the field of quality management. Presented as a simple framework, it is in reality a complex set of interactions that require...

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This paper reviews previous attempts to classify goods and services, in particular attempts at classification based on traditional manufacturing approaches. The research considers ways in which goods and services may be hypothesized as “ideal types” when classified on a series of common dimensions. Goods and services are mapped as ideal types on ei...

Corporate social responsibility (CSR) has been investigated extensively within large corporations over the last twenty years; current societal concerns in relation to this topic have increased the emphasis on CSR research. Within the existing literature there is an identified shortfall in the research domain, that being material to address the SME...

This paper explores the themes of business management competence that are regarded as most important for educating Australian community pharmacy managers. The business and health system environments of community pharmacy in Australia are changing significantly. Community pharmacy owners and managers have been slow to respond, with evidence that poo...