Roberta Cuel

University of Trento | UNITN · Department of Economics and Management

It has been estimated that in the last 30 years over 64 million scientific manuscripts were published, with the number of publications recently showing an exponential growth. Therefore, it becomes crucial to find effective ways to synthesize and systematize in a reliable way all the knowledge produced and published so far, also to identify new pote...

https://www.emerald.com/insight/content/doi/10.1108/PR-11-2023-0929/full/html

Questo contributo aspira ad aprire un confronto scientifico e professionale sull'utilizzo del termine 'lavoro ibrido'. In particolare, proponiamo di usare 'lavoro ibrido' come espressione per identificare l'altra faccia della medaglia (lato manageriale e organizzativo) del lavoro flessibile declinato nelle sue varie forme (lato individuale).

This paper takes up the already introduced concept of Digital Job Crafting focusing the analysis on the very specific and innovative impact of Artificial Intelligence and Generative AI on job crafting. This conceptual study provides an in-depth analysis of the literature which takes advantage of previously developed theoretical frameworks on Digita...

The paper analyzes the Gamindo case study, a multi-sided digital platform that offers gamified services to answer the needs of three different categories of actors: firms, non-profit organizations, and gamers. The analysis focuses on the interdependencies between actors/stakeholders on an intermediary digital platform which acts as a focal firm in...

This paper aims to investigate how digital technologies can make museums ‘smart’ and ‘inclusive’ engaging visitors, especially people with special needs. Adopting a bottom-up approach and a participatory design, this exploratory and qualitative study describes the design and development of a specific App for children with Autism called ‘A dip in th...

In the last decades, new ways of job organization, like remote working, have been introduced to satisfy the need to rethink, redefine and redesign the organization of work in terms of nature, content, and responsibilities. In 2020, due to the pandemic emergency generated by SARS-CoV-2 (commonly known as Covid-19) and the policies to limit the mobil...

Following the Covid-19 pandemic emergency, the number of remote workers has increased exponentially with a large proportion of the workforce operating from home in April 2020. After the first lockdown period, the percentage of remote workers decreased radically, and was estimated to be around 35–40% in 2021. However, doubts and criticisms have aris...

In this paper, we investigate how blockchain technologies improve the certification system and generate added value for different involved actors - learners, educational institutions, and businesses. An exploratory study is proposed to systematize the overall impacts of blockchain in the field of digital certification while focusing on university e...

Technologies, and digital technologies in particular, are now generally considered one of the driving forces of change and indeed the dominant ordering principle in every organisation - from start-ups to large corporations and public administrations. This book invites the reader to reflect on the concept of the organisation by proposing multifacete...

Transparency and traceability in the food industry have become two central themes for both consumers and companies. On the one hand, consumer awareness increases with more available in depth information, whilst food manufacturers try to mitigate food safety risks, reduce coordination costs and fraud by improving their presence on the market. In thi...

Purpose This paper aims to attempt to provide an overview of the valuable scientific contribution on learning organization in social science from the perspectives of Professor Silvia Gherardi and discusses the evolution of Silvia’s work over her long career. Design/methodology/approach With the collaboration of this leading scholar, Professor Silv...

This work focuses on how digital infrastructures of a complex inter-organizational system becomes visible and changes. While scientific research on infrastructures have addressed both theoretical and methodological issues, the way in which an inter-organizational and complex infrastructure is shaped and “cultivated” remains unexplored. The aim of t...

Gamification is a powerful paradigm and a set of best practices used to motivate people carrying out a variety of ICT–mediated tasks. Designing gamification solutions and applying them to a given ICT system is a complex and expensive process (in time, competences and money) as software engineers have to cope with heterogeneous stakeholder requireme...

This book constitutes the proceedings of the 7th International Formal Ontologies Meet Industries Workshop held in Berlin, Germany, in August 2015. The 11 full research papers accepted for FOMI 2015 were selected from 18 submissions. The papers focus on theoretical studies of formal ontologies committed to provide a sound basis for industrial applic...

Social media raises new opportunities and challenges for firms, providing new channels of direct communication with consumers who can provide huge amount of data and useful information about desiderata, innovative products and services. Due to the growing utilization of social media, companies increasingly invest in communication and marketing camp...

While many Web 2.0-inspired approaches to semantic content authoring do acknowledge motivation and incentives as the main drivers of user involvement, the amount of useful human contributions actually available will always remain a scarce resource. Complementarily, there are aspects of semantic content authoring in which automatic techniques have p...

This chapter describes the process of building a community around Web service management and annotation. It further illustrates the conceptualization, implementation, and evaluation of different approaches to foster an active community around the seekda Web service portal. We utilized and extended participatory design methods and also took advantag...

With recent advances in harnessing the knowledge and skill of large groups of (unknown) network-connected humans, researchers and practitioners have been designing systems that make contributions of users entertaining and more engaging. Game mechanics are being applied to the traditional human computation tasks, such as transcription, classificatio...

Organizations increasingly use crowdsourcing techniques to solve problems outside the reach of pure automatic computation. People's participation and willingness to contribute are thus critical issues that organizations and software designers must take into account when developing crowdsourcing solutions. Many studies examine motivations and incent...

Since many semantic content creation methods and initiatives have been developed, a fully automatic process cannot be implemented. As a consequence, many application designers are interested in the question of how to motivate users to become a part of this endeavor, compensating the limitations of purely machine-driven content creation techniques....

Abstract: In this paper we criticise the objectivistic approach that underlies most current systems for Knowledge Management. We show that such an approach is incompatible with the very nature of what is to be managed (i.e., knowledge), and we argue that this may partially explain why most knowledge management systems are deserted by users. We prop...

This paper explores the evolution in the last decades of scientific knowledge evaluation processes. Both technological improvements (due to the Internet and the Web 2.0) and new theoretical frameworks (e.g., open innovation, open access initiatives, and crowd-sourcing) call for the exploration of new models of scientific knowledge evaluation. Analy...

The Web 2.0 is increasingly considered as a phenomenon that affects the way people interact, search, post and share information on the Internet. Namely it affects the daily life of any Web user, expert or company that works on the network daily. One of the dominant traits of Web 2.0 applications is the capability of co-opting end-users in endeavors...

In the last few years, semantic technologies are continuously maturing and many applications are adopted in various field. To take a step towards overcoming the knowledge acquisition bottleneck, the challenge of generating semantic content persists. It usually requires the involvement of humans, thus motivations and incentives mechanisms that might...

In this paper we present a concrete case study in which semantic technology has been used to enable a territorial innovation. Firstly, we describe a scenario of the ICT regional demand in Trentino, Italy; where the main idea of territorial innovation is based on the so-called innovation tripole. Specifically, we believe that innovation arises as a...

The innovation process is a rhythm of search and selection, exploration and exploitation, cycles of perspectives encountering which allow people to analyze problems from new points of view. In order to enable innovation, a lot of instruments have been developed connecting heterogeneous individuals thinking (e.g. social networks, web portals, wiki s...

Knowledge, in its different forms, is increasingly recognised as a crucial asset in modern organisations. Knowledge Management (KM) refers to the process of creating, codifying and disseminating knowledge within complex organisations, such as large companies, universities, and organisations for social and civil services. KM attracted a lot of atten...

In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specific application for which the conceptual modeling process is performed. This leads to an integrated approach that takes into account knowledge about a domain and metaknowledge about a me...

In this paper, we analyze the evolution of scientific knowledge evaluation practices, traditionally called as review processes and usually carried on by peer experts. Both technological improvements (due to the Internet and the web 2.0) and new theoretical frameworks (e.g. open innovation, open access initiatives, and crowd-sourcing) call for the e...

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Abstract In this chapter a case study is presented, in which the ethnomethodological approach is used to analyze the impact of the implementation of an info rmation system, called Sispes, on organizational communication,processes in the resid ence for elderly Giovanelli (Italy). Sispes is a web based platform which sustains communication,processes...

In the knowledge based economy, collaborative ways of generating and managing knowledge has been growingly seen as promising means to foster innovation, economic growth and social development in several applied fields. Thanks to the diffusion of the Internet, the Web and social network applications, people interact and collaborate in order to creat...

Filippo Manfredi (Agenzia per lo Sviluppo S.p.A. Abstract: A huge number of Knowledge Management (KM) approaches and solutions have been developed in the last 20 years. Companies are usually dealing with those theories and practices to make corporate knowledge explicit, collected, and organized into large and homogeneous knowledge systems based on...

In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have moved from hierarchical structures to networked models. These are based on both intraorganizational networks among strategic units, divisions, groups, and so on; and interorganizational networks, such a...

In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specific application for which the conceptual modeling process is performed. This leads to an integrated approach that takes into account knowledge about a domain and metaknowledge about a me...

In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have moved from hierarchical structures to networked models. These are based on both intraorganizational networks among strategic units, divisions, groups, and so on; and interorganizational networks, such a...

In the current literature of knowledge management and artificial intelligence, several different approaches to the problem have been carried out of developing domain ontologies from scratch. All these approaches deal fundamentally with three problems: (1) providing a collection of general terms describing classes and relations to be employed in the...

The aim of this paper is to provide a logically accurate and technologically sound taxonomy of artifact functions. To this end, I review one of the recent proposals of such taxonomy: the Reconciled Functional Basis. Since it turns out that this taxonomy ...

The aim of the paper is to show how Intellectual Capital (IC) can be measured in a real case study: SPES Trento Cooperativa Sociale. This firm manages five homes (residences) for the elderly in northern Italy, and has invested a lot of resources, in terms of time and money, in Research & Developments (R&D) projects. SPES Trento aims to innovate its...

Traditional knowledge management approaches are often aimed at unveiling, distributing and sharing knowledge as a stable and standardized result of meaning negotiation and coordination processes. In this article, it is underlined the fact that standardization is only one of the most important coordination processes within organizations, and two oth...

In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specific application for which the conceptual modeling process is performed. This leads to an integrated approach that takes into account knowledge about a domain and metaknowledge about a me...

In the current literature of knowledge management and artificial intelligence, several different approaches to the problem have been carried out of developing domain ontologies from scratch. All these approaches deal fundamentally with three problems: (1) providing a collection of general terms describing classes and relations to be employed in the...

Purpose – Several systems for the management of digital libraries have evolved in the recent past from simple document repository to sophisticated applications that provide the possibility of classifying and, in some cases, even rating the documents collected in the library itself. In a few of those systems members of the community of practice that...

In the current literature of knowledge management and artificial intelligence, several different approaches to the problem have been carried out of developing domain ontologies from scratch. All these approaches deal fundamentally with three problems: (1) providing a collection of general terms describing classes and relations to be employed in the...

In this article a semantic based software system for the management and monitoring of enterprise purchase processes is described and a paradigmatic case study (the Creactive Consulting S.p .A company that have developed the system) is presented. The system enab les purchaser officers to search products through a semantic based engine, an d navigate...

Knowledge management and its features should be considered as crucial assets in knowledge-critical organizations, such as innovative manufacturing firms, research centres, universities, service companies, etc. Traditional knowledge management approaches are often aimed at unveiling, distributing and sharing knowledge as a stable and standardized re...

In our work a new approach, the Distributed Knowledge Management (DKM) approach, is used and organizations are seen as constellations of communities, which "own" local knowledge and exchange it through meaning negotiation coordination processes. In order to reify communities within a DKM system, the concept of Knowledge Node (KN) is used and then a...

In this paper we describe a software tool which aims at supporting the interplay between autonomous management of local knowledge within communities and the sharing, negotiation and coordination of knowledge among different (heterogeneous) communities, in order to sustain perspective making and perspective taking leading to innovation. The develope...

The Distributed Knowledge Management (DKM) approach tries to over-come problems deriving from a typical outcome of traditional Knowledge Management (KM) solutions: the creation of a unique conceptualization of corporate knowledge (e.g. an ontology or a unique system of classification) which does not allow auton-omy of organizational units and the c...

In our work a new approach, the Distributed Knowledge Management (DKM) approach, is used and organizations are seen as constellations of communities, which "own" local knowledge and exchange it through meaning negotiation coordination processes. In order to reify communities within a DKM system, the concept of Knowledge Node (KN) is used and then a...

In the last few years a lot of effort has been made in developing KM systems. A typical outcome is the creation of a unique conceptualization of corporate knowledge which enables communication and knowledge sharing across the entire organization. This unique conceptualization of knowledge cannot represent all the different workers' perspectives, th...

Most of the knowledge management systems of complex organizations are based on technological architectures that are in contradiction with the social processes of knowledge creation. In particular, centralized architectures are adopted to manage a process that is intrinsically distributed. In this paper, assuming a Distributed approach to Knowledge...

Most knowledge management (KM) projects aim at creating a knowledge base system in which all corporate knowledge is organized according to a single, supposedly shared and objective classi cation. The underlying assumption is that knowledge can be made objective re ning it of all its subjective, contextual, and social aspects. However, a lot of work...

Most knowledge management (KM) projects aim at creating a knowledgebase system in which all corporate knowledge is organized according to a single, supposedlyshared and objective classification. The underlying assumption is that knowledgecan be made objective refining it of all its subjective, contextual, and social aspects.

Knowledge management and more generally systems dealing with informa-tion creation, storage and retrieval are supposed to be a key factor for firms' success. However, enthusiasm about their introduction is often paralleled by disenchantment and delusion about their effectiveness and real use. Taking such failures seriously, we investigate reasons l...

The purpose of this paper is to demonstrate how consultancy firms on cost management often play the crucial role of brokers among organizations (buyers and suppliers). The analysis has been carried on within an Italian consulting company, and has been aimed at understanding: (i) how consultants on reduction costs manage their knowledge in order to...

In the last 20 years, various Knowledge Management (KM) approaches and solutions have been developed, although companies use them only to make corporate knowledge explicit, collected, and organized into large and homogeneous knowledge repositories, groupware or wiki systems, knowledge portals, etc. According to this milieu, practitioners believe th...

Conceptual analysis and knowledge representation often require to develop an ontological support. The activity of developing a domain ontology is therefore one of the fundamental steps to be carried out when developing a shared model of the knowl-edge possessed by an organization, and consequently, one of the pilasters of knowledge management. It i...

In questo articolo vengono descritti i risultati de rivanti da uno studio etnografico sull'introduzione e lo sviluppo di un sistema infor mativo in una piccola azienda, una Residenza Sanitaria Assistenziale (RSA) pubblica de l Trentino. Negli ultimi anni l'assistenza territoriale del ser vizio sanitario e sociosanitario, che include l'assistenza se...