Roberta Cuel

Roberta Cuel
Università degli Studi di Trento | UNITN · Department of Economics and Management

PhD
Ass. Prof. of Organizations Studies and HRM, U. of Trento, Italy. Research: digital transformation and organizations

About

76
Publications
48,049
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
703
Citations
Citations since 2017
16 Research Items
176 Citations
2017201820192020202120222023051015202530
2017201820192020202120222023051015202530
2017201820192020202120222023051015202530
2017201820192020202120222023051015202530
Introduction
Roberta Cuel (Ph.D.) is associate professor of Organizations Studies and Human Resource Management in the Department of Economics and Management, University of Trento (Italy). Her research interests include the impacts of digitalization on organizations and business models, digital ecosystems, intangible assets and knowledge, routines and practices, as well as on teams and communities. She published on themes connected to the impact of digitalization on organization and behaviours.
Additional affiliations
March 2008 - October 2014
Università degli Studi di Trento
Position
  • Professor (Assistant)

Publications

Publications (76)
Chapter
The paper analyzes the Gamindo case study, a multi-sided digital platform that offers gamified services to answer the needs of three different categories of actors: firms, non-profit organizations, and gamers. The analysis focuses on the interdependencies between actors/stakeholders on an intermediary digital platform which acts as a focal firm in...
Chapter
This paper aims to investigate how digital technologies can make museums ‘smart’ and ‘inclusive’ engaging visitors, especially people with special needs. Adopting a bottom-up approach and a participatory design, this exploratory and qualitative study describes the design and development of a specific App for children with Autism called ‘A dip in th...
Article
Full-text available
In the last decades, new ways of job organization, like remote working, have been introduced to satisfy the need to rethink, redefine and redesign the organization of work in terms of nature, content, and responsibilities. In 2020, due to the pandemic emergency generated by SARS-CoV-2 (commonly known as Covid-19) and the policies to limit the mobil...
Chapter
Following the Covid-19 pandemic emergency, the number of remote workers has increased exponentially with a large proportion of the workforce operating from home in April 2020. After the first lockdown period, the percentage of remote workers decreased radically, and was estimated to be around 35–40% in 2021. However, doubts and criticisms have aris...
Chapter
In this paper, we investigate how blockchain technologies improve the certification system and generate added value for different involved actors - learners, educational institutions, and businesses. An exploratory study is proposed to systematize the overall impacts of blockchain in the field of digital certification while focusing on university e...
Book
Technologies, and digital technologies in particular, are now generally considered one of the driving forces of change and indeed the dominant ordering principle in every organisation - from start-ups to large corporations and public administrations. This book invites the reader to reflect on the concept of the organisation by proposing multifacete...
Chapter
Full-text available
Transparency and traceability in the food industry have become two central themes for both consumers and companies. On the one hand, consumer awareness increases with more available in depth information, whilst food manufacturers try to mitigate food safety risks, reduce coordination costs and fraud by improving their presence on the market. In thi...
Article
Full-text available
Purpose This paper aims to attempt to provide an overview of the valuable scientific contribution on learning organization in social science from the perspectives of Professor Silvia Gherardi and discusses the evolution of Silvia’s work over her long career. Design/methodology/approach With the collaboration of this leading scholar, Professor Silv...
Conference Paper
Full-text available
Gamification is a powerful paradigm and a set of best practices used to motivate people carrying out a variety of ICT–mediated tasks. Designing gamification solutions and applying them to a given ICT system is a complex and expensive process (in time, competences and money) as software engineers have to cope with heterogeneous stakeholder requireme...
Book
This book constitutes the proceedings of the 7th International Formal Ontologies Meet Industries Workshop held in Berlin, Germany, in August 2015. The 11 full research papers accepted for FOMI 2015 were selected from 18 submissions. The papers focus on theoretical studies of formal ontologies committed to provide a sound basis for industrial applic...
Conference Paper
Social media raises new opportunities and challenges for firms, providing new channels of direct communication with consumers who can provide huge amount of data and useful information about desiderata, innovative products and services. Due to the growing utilization of social media, companies increasingly invest in communication and marketing camp...
Article
While many Web 2.0-inspired approaches to semantic content authoring do acknowledge motivation and incentives as the main drivers of user involvement, the amount of useful human contributions actually available will always remain a scarce resource. Complementarily, there are aspects of semantic content authoring in which automatic techniques have p...
Chapter
This chapter describes the process of building a community around Web service management and annotation. It further illustrates the conceptualization, implementation, and evaluation of different approaches to foster an active community around the seekda Web service portal. We utilized and extended participatory design methods and also took advantag...
Conference Paper
Full-text available
With recent advances in harnessing the knowledge and skill of large groups of (unknown) network-connected humans, researchers and practitioners have been designing systems that make contributions of users entertaining and more engaging. Game mechanics are being applied to the traditional human computation tasks, such as transcription, classificatio...
Article
Full-text available
Organizations increasingly use crowdsourcing techniques to solve problems outside the reach of pure automatic computation. People's participation and willingness to contribute are thus critical issues that organizations and software designers must take into account when developing crowdsourcing solutions. Many studies examine motivations and incent...
Article
Full-text available
Since many semantic content creation methods and initiatives have been developed, a fully automatic process cannot be implemented. As a consequence, many application designers are interested in the question of how to motivate users to become a part of this endeavor, compensating the limitations of purely machine-driven content creation techniques....
Article
Full-text available
Abstract: In this paper we criticise the objectivistic approach that underlies most current systems for Knowledge Management. We show that such an approach is incompatible with the very nature of what is to be managed (i.e., knowledge), and we argue that this may partially explain why most knowledge management systems are deserted by users. We prop...
Chapter
This paper explores the evolution in the last decades of scientific knowledge evaluation processes. Both technological improvements (due to the Internet and the Web 2.0) and new theoretical frameworks (e.g., open innovation, open access initiatives, and crowd-sourcing) call for the exploration of new models of scientific knowledge evaluation. Analy...
Article
Full-text available
The Web 2.0 is increasingly considered as a phenomenon that affects the way people interact, search, post and share information on the Internet. Namely it affects the daily life of any Web user, expert or company that works on the network daily. One of the dominant traits of Web 2.0 applications is the capability of co-opting end-users in endeavors...
Article
Full-text available
In the last few years, semantic technologies are continuously maturing and many applications are adopted in various field. To take a step towards overcoming the knowledge acquisition bottleneck, the challenge of generating semantic content persists. It usually requires the involvement of humans, thus motivations and incentives mechanisms that might...
Conference Paper
Full-text available
In this paper we present a concrete case study in which semantic technology has been used to enable a territorial innovation. Firstly, we describe a scenario of the ICT regional demand in Trentino, Italy; where the main idea of territorial innovation is based on the so-called innovation tripole. Specifically, we believe that innovation arises as a...
Article
Full-text available
The innovation process is a rhythm of search and selection, exploration and exploitation, cycles of perspectives encountering which allow people to analyze problems from new points of view. In order to enable innovation, a lot of instruments have been developed connecting heterogeneous individuals thinking (e.g. social networks, web portals, wiki s...
Article
Knowledge, in its different forms, is increasingly recognised as a crucial asset in modern organisations. Knowledge Management (KM) refers to the process of creating, codifying and disseminating knowledge within complex organisations, such as large companies, universities, and organisations for social and civil services. KM attracted a lot of atten...
Article
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specific application for which the conceptual modeling process is performed. This leads to an integrated approach that takes into account knowledge about a domain and metaknowledge about a me...
Article
In this paper, we analyze the evolution of scientific knowledge evaluation practices, traditionally called as review processes and usually carried on by peer experts. Both technological improvements (due to the Internet and the web 2.0) and new theoretical frameworks (e.g. open innovation, open access initiatives, and crowd-sourcing) call for the e...
Article
Full-text available
Contract no.: 231181 www.insemtives.eu Disclaimer This document contains material, which is the copyright of certain INSEMTIVES consortium parties, and may not be reproduced or copied without permission. All INSEMTIVES consortium parties have agreed to full publication of this document. The commercial use of any information contained in this docume...
Article
Full-text available
Abstract In this chapter a case study is presented, in which the ethnomethodological approach is used to analyze the impact of the implementation of an info rmation system, called Sispes, on organizational communication,processes in the resid ence for elderly Giovanelli (Italy). Sispes is a web based platform which sustains communication,processes...
Article
Full-text available
In the knowledge based economy, collaborative ways of generating and managing knowledge has been growingly seen as promising means to foster innovation, economic growth and social development in several applied fields. Thanks to the diffusion of the Internet, the Web and social network applications, people interact and collaborate in order to creat...
Article
Full-text available
Filippo Manfredi (Agenzia per lo Sviluppo S.p.A. Abstract: A huge number of Knowledge Management (KM) approaches and solutions have been developed in the last 20 years. Companies are usually dealing with those theories and practices to make corporate knowledge explicit, collected, and organized into large and homogeneous knowledge systems based on...
Chapter
In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have moved from hierarchical structures to networked models. These are based on both intraorganizational networks among strategic units, divisions, groups, and so on; and interorganizational networks, such a...
Chapter
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specific application for which the conceptual modeling process is performed. This leads to an integrated approach that takes into account knowledge about a domain and metaknowledge about a me...
Chapter
In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have moved from hierarchical structures to networked models. These are based on both intraorganizational networks among strategic units, divisions, groups, and so on; and interorganizational networks, such a...
Chapter
Full-text available
In the current literature of knowledge management and artificial intelligence, several different approaches to the problem have been carried out of developing domain ontologies from scratch. All these approaches deal fundamentally with three problems: (1) providing a collection of general terms describing classes and relations to be employed in the...
Article
The aim of this paper is to provide a logically accurate and technologically sound taxonomy of artifact functions. To this end, I review one of the recent proposals of such taxonomy: the Reconciled Functional Basis. Since it turns out that this taxonomy ...
Article
The aim of the paper is to show how Intellectual Capital (IC) can be measured in a real case study: SPES Trento Cooperativa Sociale. This firm manages five homes (residences) for the elderly in northern Italy, and has invested a lot of resources, in terms of time and money, in Research & Developments (R&D) projects. SPES Trento aims to innovate its...
Article
Full-text available
Traditional knowledge management approaches are often aimed at unveiling, distributing and sharing knowledge as a stable and standardized result of meaning negotiation and coordination processes. In this article, it is underlined the fact that standardization is only one of the most important coordination processes within organizations, and two oth...
Chapter
Full-text available
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with respect to the specific application for which the conceptual modeling process is performed. This leads to an integrated approach that takes into account knowledge about a domain and metaknowledge about a me...
Chapter
Full-text available
In the current literature of knowledge management and artificial intelligence, several different approaches to the problem have been carried out of developing domain ontologies from scratch. All these approaches deal fundamentally with three problems: (1) providing a collection of general terms describing classes and relations to be employed in the...
Article
Full-text available
Purpose – Several systems for the management of digital libraries have evolved in the recent past from simple document repository to sophisticated applications that provide the possibility of classifying and, in some cases, even rating the documents collected in the library itself. In a few of those systems members of the community of practice that...
Article
Full-text available
In the current literature of knowledge management and artificial intelligence, several different approaches to the problem have been carried out of developing domain ontologies from scratch. All these approaches deal fundamentally with three problems: (1) providing a collection of general terms describing classes and relations to be employed in the...
Conference Paper
Full-text available
In this article a semantic based software system for the management and monitoring of enterprise purchase processes is described and a paradigmatic case study (the Creactive Consulting S.p .A company that have developed the system) is presented. The system enab les purchaser officers to search products through a semantic based engine, an d navigate...
Article
Full-text available
Knowledge management and its features should be considered as crucial assets in knowledge-critical organizations, such as innovative manufacturing firms, research centres, universities, service companies, etc. Traditional knowledge management approaches are often aimed at unveiling, distributing and sharing knowledge as a stable and standardized re...
Article
Full-text available
In our work a new approach, the Distributed Knowledge Management (DKM) approach, is used and organizations are seen as constellations of communities, which "own" local knowledge and exchange it through meaning negotiation coordination processes. In order to reify communities within a DKM system, the concept of Knowledge Node (KN) is used and then a...
Article
Full-text available
In this paper we describe a software tool which aims at supporting the interplay between autonomous management of local knowledge within communities and the sharing, negotiation and coordination of knowledge among different (heterogeneous) communities, in order to sustain perspective making and perspective taking leading to innovation. The develope...
Article
Full-text available
The Distributed Knowledge Management (DKM) approach tries to over-come problems deriving from a typical outcome of traditional Knowledge Management (KM) solutions: the creation of a unique conceptualization of corporate knowledge (e.g. an ontology or a unique system of classification) which does not allow auton-omy of organizational units and the c...
Article
Full-text available
In our work a new approach, the Distributed Knowledge Management (DKM) approach, is used and organizations are seen as constellations of communities, which "own" local knowledge and exchange it through meaning negotiation coordination processes. In order to reify communities within a DKM system, the concept of Knowledge Node (KN) is used and then a...
Article
In the last few years a lot of effort has been made in developing KM systems. A typical outcome is the creation of a unique conceptualization of corporate knowledge which enables communication and knowledge sharing across the entire organization. This unique conceptualization of knowledge cannot represent all the different workers' perspectives, th...
Article
Most of the knowledge management systems of complex organizations are based on technological architectures that are in contradiction with the social processes of knowledge creation. In particular, centralized architectures are adopted to manage a process that is intrinsically distributed. In this paper, assuming a Distributed approach to Knowledge...
Article
In this paper, we criticise the objectivistic approach that underlies most current systems for Knowledge Management. We show that such an approach is incompatible with the very nature of what is to be managed (i.e., knowledge), and we argue that this may partially explain why most knowledge management systems are deserted by users. We propose a dif...
Article
Full-text available
Most of the knowledge management systems of complex organizations are based on technological architectures that are in contradiction with the social processes of knowledge creation. In particular, centralized architectures are adopted to manage a process that is intrinsically distributed. In this paper, assuming a Distributed approach to Knowledge...
Article
Full-text available
Most knowledge management (KM) projects aim at creating a knowledge base system in which all corporate knowledge is organized according to a single, supposedly shared and objective classi cation. The underlying assumption is that knowledge can be made objective re ning it of all its subjective, contextual, and social aspects. However, a lot of work...
Article
Full-text available
Most knowledge management (KM) projects aim at creating a knowledgebase system in which all corporate knowledge is organized according to a single, supposedlyshared and objective classification. The underlying assumption is that knowledgecan be made objective refining it of all its subjective, contextual, and social aspects.
Article
Full-text available
Knowledge management and more generally systems dealing with informa-tion creation, storage and retrieval are supposed to be a key factor for firms' success. However, enthusiasm about their introduction is often paralleled by disenchantment and delusion about their effectiveness and real use. Taking such failures seriously, we investigate reasons l...
Article
Full-text available
The purpose of this paper is to demonstrate how consultancy firms on cost management often play the crucial role of brokers among organizations (buyers and suppliers). The analysis has been carried on within an Italian consulting company, and has been aimed at understanding: (i) how consultants on reduction costs manage their knowledge in order to...
Article
Full-text available
In the last 20 years, various Knowledge Management (KM) approaches and solutions have been developed, although companies use them only to make corporate knowledge explicit, collected, and organized into large and homogeneous knowledge repositories, groupware or wiki systems, knowledge portals, etc. According to this milieu, practitioners believe th...
Article
Full-text available
Conceptual analysis and knowledge representation often require to develop an ontological support. The activity of developing a domain ontology is therefore one of the fundamental steps to be carried out when developing a shared model of the knowl-edge possessed by an organization, and consequently, one of the pilasters of knowledge management. It i...
Article
In questo articolo vengono descritti i risultati de rivanti da uno studio etnografico sull'introduzione e lo sviluppo di un sistema infor mativo in una piccola azienda, una Residenza Sanitaria Assistenziale (RSA) pubblica de l Trentino. Negli ultimi anni l'assistenza territoriale del ser vizio sanitario e sociosanitario, che include l'assistenza se...

Network

Cited By

Projects

Projects (2)
Project
The ISS-EU module aims to promote the European values of the EMBS path in training multiculturalism, exploiting experiences of internationalization and developing soft skills for organizational change. In literature, both researchers and practitioners propose theories, models and best practices with regard to two specific areas: the correlation between internationalization and acquisition of multicultural skills and the relationship between soft skills and organizational change. The acquisition of soft skills for organizational change in a European and international context has however received little attention. The ISS-EU project aims to offer the opportunity to acquire advanced soft skills and knowledge in the field of change management in a European and international context to talented students of various backgrounds and cultures. ISS-EU promotes research and first teaching experience on soft skills, internationalization and change management for students, young researchers, scholars, and practitioners at European level. ISS-EU wants to fill a gap existing in both scientific studies and teaching methods: the relation between internationalization, soft skills competences and change management [4, 5, 6, 7, 8]. For that reason, the project will focus on: the correlation between internationalization and acquisition of multicultural and soft skills, the relationship between soft skills and organizational change, and the triangulation of the above-mentioned relations. The module goals: promotes research and first teaching experience for young researchers and scholars and practitioners in European Union issues fosters the publication and dissemination of the results of academic research creates interest in the EU and constitutes the basis for future poles of European knowledge, particularly in Partner Countries delivers tailor-made courses on specific EU issues relevant for graduates in their professional life The ISS-EU module will deliver tailor-made courses and a seminar series on specific issues relevant for graduates in their European professional life related to the following WPs: WP1 - Internationalization and multiculturalism at European and international level: overview of EU commerce, globalization of competitive environments and the determinants of international competitive advantage. Influence of the environmental variable "culture" on EU operations of the firm and strategies of internationalisation (Responsible Prof. Trevisan, UniTrento) WP2 - Negotiation and Training: theoretical approaches, practical concepts, strategies and negotiation tactics in Europe (Responsible Prof. Wagner – visiting scholar) WP3 - Theatrical improvisation workshop: an innovative elective course of improvisational theatre. Two days of experiential teaching, involving students from all over Europe, aimed to improve soft skills for teamwork, conflict and change management, multiculturalism and innovation. Soft skills will be acquired through an experiential activity in which students from all over Europe will understand different behaviour, coordinate each other to solve emerging and unexpected problems, and develop innovative solutions (Responsible Prof. Cuel – Module coordinator, UniTrento) WP4 - The triangulation of the three modules, on topics as soft skills, organizational behaviours, negotiation, and innovation (responsible Prof. Pommeret – visiting scholar).
Project
Following information taken from the main web site of the project: https://cordis.europa.eu/project/id/699306 Keywords: Gamification, Requirements Engineering, Software Engineering, Participatory Systems, ATM Systems OVERVIEW: Participatory Architectural Change MAnagement in ATM Systems (PACAS) is a Horizon 2020 project in the framework of the SESAR Research and Innovation Action (RIA). Started in March 2016, PACAS will last 24 months. The main objective is to better understand, model and analyse changes at different layers of the Air Traffic Management (ATM) system to support change management, while capturing how architectural and design choices influence the overall system. The project aims at developing an innovative participatory change management process wherein heterogeneous stakeholders actively participate in the architectural evolution of the ATM system. Project pillars: The novelty and expected impact of PACAS relies on three main pillars: 1. Impact propagation techniques, 2. Gamified platform, 3. Domain-specific modelling languages. These are key components of the participatory design process wherein multiple, heterogeneous ATM domain stakeholders participate, each having a different view of the system, bi-directional relationships are in place between the strategic layers and the architecture layer, and the PACAS platform is crucial to establish and maintain consistency among the different layers and views.