Robert Heininger

• Dr. rer. nat.
• Process Manager at BWI

Cloud Computing verändert die Erbringung IT-basierter Dienstleistungen. Vor allem fördert Cloud Computing dabei die Modularisierung IT-bezogener Leistungen und damit einhergehend auch die Spezialisierung von IT-Anbietern. Gleichzeitig steigt die Nachfrage nach zuverlässigen und qualitätsgesicherten IT-Leistungen und mit zunehmender Digitalisierung...

The development and the application of digital teaching, assessment and feedback concepts in vocational education requires teachers' professional and interdisciplinary competencies. This article describes a project-based educational concept in higher education where students of Business and Economic Education cooperate with a team of computer scien...

As the climate debate engages ever more high school students to take to the streets, the objective of this research is to combine environmentally conscious thinking with entrepreneurial ambition. By teaching business concepts in a way that is both captivating and immediately applicable, the serious gaming approach is implemented. The game developed...

The concept of ergodicity as described in the London Mathematical Laboratory seems very counterintuitive. Something is ergodic when its time average equals to its expectation value. Transferring this sentence into a more suitable real-life situation, one can say pooling and sharing earnings will increase one’s wealth steadily over time. One may won...

Zusammenfassung Cloud Computing verändert die Erbringung IT-basierter Dienstleistungen. Vor allem fördert Cloud Computing dabei die Modularisierung IT-bezogener Leistungen und damit einhergehend auch die Spezialisierung von IT-Anbietern. Gleichzeitig steigt die Nachfrage nach zuverlässigen und qualitätsgesicherten IT-Leistungen und mit zunehmender...

Simulation games play an important role in the area of technology-based education. They allow the simulation of real-world problems in a risk-free environment and thereby intend to increase the learning experience of students. However, assessing the effectiveness of a simulation game is necessary to optimize elements of the game and increase the le...

As a current trend in teaching, simulation games play an active and important role in the area of technology-based education. Simulation games create an envi-ronment for scholars to solve real-world problems in a risk-free environment. Therefore, they aim to increase the knowledge base as well as learning experienc-es for students. However, assessi...

In this paper a new methodology to teach the topic Finite State Machines to upper vocational school students is proposed. A Serious Game solution was created consisting of nine learning objectives split into categories about the basics of Finite State Machines, the parallels between Finite State Machines and stock trading and the application of Fin...

A high dropout rate from universities has been a topic of interest in educational research for more than a decade. The withdrawal from the university on the one hand is frustrating for the students and their families, and on the other hand mostly means a waste of time and money. Tailoring every higher education program to each students’ learning st...

Programming has become an important and popular skill in our economy. However, the digital age affects not only our economy but our daily lives, our free time, our habits, and our education systems as well. The way we perceive and especially access information has changed drastically in the last 20 years. IT-based learning has become a widespread a...

A new methodology to teach about the topic of Finite State Machines is presented in this paper. For this purpose, nine learning objectives which are classified into the three categories Basics of Finite State Machines, parallels between Finite State Machines and stock trading, and the application of Finite State Machines were developed and implemen...

This paper presents an IT-based learning approach to both theory and application of Finite State Machines (FSM). We determined the most important learning objectives about FSMs, described them according to the taxonomy of Bloom and Krathwohl, and implemented them as a serious game called ‘Finite State Trading Game’ (FSTG). Our approach was verified...

This paper presents an IT-based learning approach to both theory and application of Finite State Machines (FSM). We determined the most important learning objectives about FSMs, described them according to the taxonomy of Bloom and Krathwohl, and implemented them as a serious game called ‘Finite State Trading Game’ (FSTG). Our approach was verified...

At the dawn of the Digital Economy, companies are facing with dematerialization and digitization of products and the trend towards service delivery. By supporting specialization and modularization of service providers, cloud computing involves the trend towards distributed service generation. Hence, multi-vendor networks arise and IT departments ha...

Companies are currently calling for more and more graduates with good management and planning skills. But, studies show that rising student numbers lead to a high dropout rate. Thus, strengthening the study skills of the students plays a key role in reducing this dropout rate and should be a key objective of every education system. In particular, u...

Die Förderung der Studierfähigkeit ist ein wichtiges Ziel eines Bildungssystems. Gerade Hochschulen können durch geeignete Programme und Maßnahmen frühzeitig einen positiven Einfluss auf die Studierfähigkeit von Schülern nehmen. Der Lehrstuhl für Wirtschaftsinformatik an der Technischen Universität München setzt hier mit der Schülerakademie Serious...

Strengthening study skills should be a key objective of every education system. Universities in particular can bring a positive influence to bear on the study skills of pupils at an early stage through appropriate programs and measures. The institute of information systems at the Technical University of Munich (TUM) is playing its part in contribut...

The industrialization of IT and the trend towards cloud-based services entails the establishment of IT service value networks (ITSVN). This working paper offers a definition of ITSVN.

A first initiative to use ERP software in Bavarian school education started in 1989. However, neither today there is SAP ERP based curriculum nor an official SAP ERP based offering for Bavarian schools. This is astounding, because there are already curricula in other federal states in Germany established, mainly based on other ERP solutions. In add...

Education is a fundamental requirement for the innovation process in research and practice. Educational institutions, e.g. universities, strive to offer high quality teaching and training to ensure that students gain the skills and knowledge needed to build their careers. Currently, the market sees a high demand for IT/IS-skills in the area of anal...

Cloud computing supports specialization and modularization of service providers and involves the trend towards distributed service generation. Therefore, multi-vendor networks arise and IT departments have to handle heterogeneous IT service value networks (ITSVN). This thesis will first identify the main factors influencing heterogeneity in ITSVN....

Big data analytics creates new opportunities and potentials in the field of supply chain management (SCM). Specifically, linking inter-firm supply chain processes of two entities such as freight forwarder and final customer were identified as relevant areas for performance improvements. Automatic analysis of data from sources such as mobile equipme...

This paper evaluates the current state-of-the-art in big data research through conducting an analysis of currently available publications. It describes characteristics of big data, evaluates trends in research and defines the best practices and challenges in adoption of big data-driven business models in organizations. Reflecting on the available s...

With an increasing use of cloud services, cloud service providers are forced to professionalize their service delivery. A service desk supports cloud service providers in this challenge. It can support a professional handling of an increasing number of service requests and it addresses the need for a stronger customer orientation as single and reli...

Cloud computing changes the way of delivering and consuming IT services. Due to increasing modularization and standardization, it is possible to deliver highly scalable and flexible cloud-based IT services at a superior price point. Therefore, cloud computing supports the process of IT industrialization to a high extent. Furthermore, the industrial...

Als relativ junges Managementwerkzeug hat sich das Benchmarking seit den 1980er Jahren zunehmend etabliert. ITIL® ist der weltweit am meisten anerkannte Ansatz für erfolgreiches IT-Servicemanagement und stellt mit seinen inzwischen über 30 Jahre weiterentwickelten Best Practices eine wertvolle Anleitung für IT-Serviceprozesse bereit. Ein Benchmarki...

Cloud computing changes the way of delivering and consuming IT services. Due to increasing modularization and standardization, it is possible to deliver high scalable and flexible IT cloud-based services at an advantageous price. Therefore cloud computing supports the process of IT industrialization to a high extent. On the other hand the industria...

Durch Cloud Computing als IT-Bereitstellungsmodell sind Anpassungen bzw. Erweiterungen an den vorherrschenden Methoden und Standards des IT-Servicemanagements (ITSM) erforderlich. Auch wenn hierzu kaum Forschungsergebnisse vorliegen, zeigen doch die vielen Publikationen, die sich mit Teilaspekten des ITSM beim Cloud Computing beschäftigen, dass Han...

This paper strives for illustrating current research topics and identifying open issues in the field of IT service management (ITSM) in cloud environments. By conducting a literature review two research question were processed. First the relevant IS journals were analyzed about which aspects of ITSM in cloud environments are researched and publishe...