Richard Klein

Florida International University | FIU · Department of Information Systems and Business Analytics

Purpose The purpose of this paper is to understand if organizations can leverage recovery/continuous improvement (RCI) capabilities and two competencies to mitigate manifest supply chain (SC) disruptions. Specifically, the authors examine how learning from previous experience and SC disruption-orientation affects organizations’ capability to recove...

Purpose The purpose of this study is to understand consumers’ use of online retail channels. This study examines how tracking capabilities, delivery speed, trust, logistics carriers’ reputation, people important to the consumer and online reviews influence Millennials’ online purchasing attitudes and intentions. Design/methodology/approach A surve...

Mindfulness is an important emerging topic. Individual mindfulness in IT use has not been studied systematically. Through three programmatic empirical studies, this paper develops a scale for IT mindfulness and tests its utility in the post-adoption system use context. Study 1 develops a measure of IT mindfulness and evaluates its validity and reli...

To insure appropriate inventory levels in retail outlets, replenishment managers concern themselves with both timing of shipments and quantity of product available within the store. While organizations regularly use inventory management or enterprise resource planning systems to procure inventories, we find that these systems can incorrectly manage...

Purpose The purpose of this paper is to determine if internal integration, information sharing, and training constitute direct antecedents to organizations’ warning and recovery capabilities. Assuming that organizations periodically face various supply chain risks, the authors intend to show that managers can develop these antecedent competencies i...

Health care organizations must develop integrated health information systems to respond to the numerous government mandates driving the movement toward reimbursement models emphasizing value-based and accountable care. Success in this transition requires integrated data analytics, supported by the combination of health informatics, interoperability...

Despite several personal health record (PHR) product offerings from major technology sector players over the past years, the notion of tracking and maintaining one's personal health information electronically has failed to takeoff among consumers. Accordingly, we explore factors potentially shaping use of PHR applications. Adopting a qualitative in...

Supply chain management (SCM) encompasses the organizational processes, routines, and workflows facilitating the “upstream” acquisition of goods and services and “downstream” delivery of goods and services to customers.

Health information technology (HIT), as defined by Thompson and Brailer (2005), encompasses “the application of information processing involving both computer hardware and software that deals with the storage, retrieval, sharing, and use of health care information, data and knowledge for communication and decision making.” The United States Departm...

Five years of experimenting with Personal Health Records has not yielded the results that big companies like Google and Microsoft expected. Whereas Google pulled the plug on its product offering, Microsoft struggles to reach sufficient critical mass. This study adopts a user perspective (51 interviews) in conjunction with grounded theory, to offer...

What makes an e-commerce company successful? In 2011 24% of venture capital in the US went into Internet companies adding up to a total of $6.9 billion (PwC & NVCA, 2011). With such high stakes the question of e-commerce success is more topical than ever. Google, one of the biggest e-commerce companies in the world, despite huge successful products...

Fostering customer loyalty is a key objective for online businesses. Initial transactions with new customers are less profitable than transactions with existing customers, making loyalty an important strategy. Drawing on research examining online customer loyalty (termed e-loyalty), switching costs, and trust, this study provides an empirical test...

The changing shape of the traditional buyer–supplier relationship between independent medical practices, or office-based physicians, and medical industry suppliers has prompted the proliferation of Internet-based purchasing applications. Healthcare informatics researchers believe that such systems hold great promise for improving the efficiency of...

Internet start-ups and traditional firms expanding existing offerings and services through the Net have seen both success and failure. For such business model pursuits, electronic intermediation possesses the ability to cultivate new marketplaces and restructure supply chains. The economic literature identifies four distinct intermediary roles, spe...

This paper focuses on strategic information flows between buyers and suppliers within logistics supply chain relationships and on subsequent relationship-specific performance outcomes. Our analysis of dyadic data collected from 91 buyer-supplier logistics relationships finds that buyer and supplier strategic information flows positively impact the...

This research proposes and empirically tests a model of post adoption process improvements realized through use of partners’ Internet-based e-business applications. We identify constructs proposed within adoption and post-adoption use theoretical models as well as presented in existing inter-organizational systems research. Our analysis reveals pur...

Operational inefficiencies as well as disparate standards and administrative processes plague the U.S. healthcare industry despite its size and significance. In response, a novel breed of electronic healthcare intermediaries has evolved aiding providers, patients, and other market participants in negotiating more consistent and efficient operations...

Healthcare providers have recently begun deploying Internet-based patient–physician portals. These applications allow patients to both communicate with their providers and access personal medical information, such as laboratory results. Research within medical informatics explores, and debates, the utility of such functions from the patient and phy...

Cooperative logistics relationships require the sharing of information, which must be enabled by the integration of disparate information systems across partners. In this article, we theorize business-to-business logistics relationships should be managed using cooperative and competitive postures. Based on data from 91 dyadic relationships using in...

eBusiness enabled information systems and technology have proliferated with the diffusion and technological advances of the Internet. This research examines supply chain management relationships between service providers and clients, focusing on the performance impacts of (1) the level of customization implemented by clients using vendor provided e...

Although there are numerous explanations of why users behave in specific ways toward information technologies, recent work in social psychology suggests that holistic traits such as awareness and openness are potentially important explanatory variables in technology behavior theories. In this paper, we examine the multi-dimensional construct of min...

Healthcare consumers have increasingly demanded greater convenience and access to providers that is easily facilitated through electronic communications. Providers have resisted use of such a medium, citing concerns with potential escalating workloads, lack of reimbursements, limited diagnostic capability, as well as potential security, privacy, an...

Abstract Although there are numerous explanations of why ,users behave ,in specific ,ways ,toward information technologies, recent work in social psychology suggests that holistic traits such as awareness and openness are potentially important explanatory variables in technology,behavior theories. In this paper, we examine the multi-dimensional con...

The “Networked Economy” describes alliances of firms that manage globally distributed supply networks. In the best of all worlds, this interactive flow of information among member firms will result in efficient and effective balance of supply and demand. Unfortunately, supply networks suffer from poor and inexact information, and, in the worst case...

P> For decades, information technology has been posited to have a major impact on firm performance. Investigations into this line of inquiry have almost always used constructs related to individual firm performance as their dependent measures, an approach that made sense under historical economic conditions. In recent years, however, value chains a...

Despite the fact that commercial intermediation accounts for over 15% of the US GDP (Spulber, 1996), it has commanded limited attention from the academic community. Moreover, popular discourse has heralded the Internet’s ability to dis-intermediate supply chains and channels, directing attention away from intermediation. In contrast, this chapter f...

Although there are numerous explanations of why users behave in specific ways toward information technologies, recent work in social psychology suggests that holistic traits such as awareness and openness are potentially important explanatory variables in technology behavior theories. In this paper, we examine the multi-dimensional construct of min...

The theoretical literature concerning supply chain intermediation is surveyed to develop a framework of five intermediary states. Data collected on 58 electronic healthcare portals are used to test hypotheses concerning intermediation states, growth strategies and firm profitability, in a sample representing both traditional and electronic intermed...