Richard Boateng

• PhD Development Policy and Management
• Professor at University of Ghana

Hopes that the growth of platform work in Africa will provide new opportunities for women's employment have not yet been matched by empirical research. Based on a five-country survey of workers on 18 platforms across four sectors (ride-hailing, delivery, professional, microtasks), the research reported here makes the first direct, systematic compar...

The increasing reliance on Generative Artificial Intelligence (GenAI) among students and knowledge workers poses significant risks and raises integrity concerns, prompting some institutions to impose bans on its use. With scant research on a guided framework, strategies, and checklists for the utilization of GenAI, we propose a framework based on t...

Despite the growing demand for behaviour change research and the benefit of understanding how human behaviour influences use cases and the adoption of agricultural innovations, research on how behaviour change occurs and the state of knowledge in the field remains scarce. To address this concern, this study conducted a systematic literature review...

This study seeks to understand how institutional forces —cultural-cognitive, regulative, normative—influence e-Justice system usage in the judicial sector of Ghana. Utilizing an interpretive case study approach and institutional theory as a lens, it explores how these institutional pillars shape the adoption and effectiveness of the e-Justice syste...

Organisations deploy digital platforms to maximise value and transform their businesses. The success of most platforms is attributed to Application Programming Interfaces (APIs), the protocols enabling different software to communicate with each other. However, previous research on APIs has predominantly focused on the technical dimensions, such as...

Despite the increasing popularity and research focus on the application of artificial intelligence (AI) in entrepreneurship, no comprehensive bibliometric analysis of relevant papers has been conducted. Our review examines 127 Scopus-indexed publications from 2007 to October 2023. The inquiry explores thematic progression, geographical production t...

This bibliometric study critically analyses 293 journal articles from the Scopus database, charting the trajectory of educational technology in primary and elementary education from 1986 to 2023. While limited to practical applications within primary or elementary contexts and excluding various scholarly work forms, the research unveils crucial ins...

Purpose Digital platforms increase their function and scope by leveraging boundary resources and complementary add-on products from third-party developers to interact with external entities and producers. Application Programming Interfaces (APIs) are essential boundary resources developers use to connect applications, systems and platforms. This no...

Gamification has been utilized in bible applications for religious learning activities to create excitement and encourage positive behavioral outcomes. However, there is a noticeable gap in the effectiveness and viability of gamified bible applications, particularly among Ghanaian Christian faiths. In this study, we explored the fit and viability o...

Purpose This article aims to highlight the distribution and growing acceptance of electronic pharmacies through the National Electronic Pharmacy Platform (NEPP) among Ghanaian citizens. Methodology A cross-sectional quantitative survey was conducted, analyzing transaction data from 84 out of the 226 electronic pharmacies registered with NEPP. The d...

This study aims to understand the role of contradictions and norms in health insurance claims platformisation from an inter-organisation system perspective. The study is situated in a developing country context of Ghana. A growing body of information systems research on digital platforms as a vehicle to organise public healthcare exists and continu...

This study aims to understand how a health insurance organisation undertake business process transformation to stimulate innovation. A growing interest in digital transformation raises questions about how this can lead to business process transformation in delivering health insurance. This study seeks to understand one of the most relevant phenomen...

Purpose Focused on peer-to-peer accommodation sharing, this paper aims to investigate the effect of perceived value on the two dimensions of satisfaction (transaction- and experience-based) and continuance intention involved in using a platform featuring triadic relationships. Design/methodology/approach Survey data were collected from 392 Airbnb...

The success of IS change implementation on the operational level is surrounded by challenges that mainly concern cross‐departmental management and people issues involved in the implementation process. Different organizational departments are entrained to different temporal structures that shape the temporal context of business and IT (B‐IT) communi...

This briefing on the gig economy is a concise and understandable consolidation of emerging issues from ongoing research on the gig economy by the authors, policy associates, and contributors. The briefing highlights current developments that have several implications including the need for a holistic impact assessment of gig work (there are some po...

Blockchain technology (BT) has numerous appealing characteristics for which various stakeholders have taken keen interest in it. It has gained significant attention from sectors such as supply chain, healthcare, finance, etc. Despite the huge potential BT promises, it has still not received mainstream adoption outside cryptocurrencies, for well ove...

This report provides insights on the status quo of data analytics in data-driven enterprises in Africa's digital economy. Data-Driven enterprises refer to, broadly speaking, firms that adopt a business approach of using insights from data analysis to create business value or improve processes. In this regard, the focus of this report is the indigen...

This policy brief provides insights on the recommendations for a data-driven agenda among indigenous businesses in Africa. This call is made to policymakers, governments, data governance commissions, the private sector, civil society and local and international donor agencies. The call to create an enabling environment for data to thrive, to be lev...

An increasing number of journal articles have been published on fairness in the platform economy from diverse perspectives. However, no study has yet attempted to assess the quantities and impact of such publications. In this study, 473 Scopus-indexed journal articles were analyzed using a bibliometric method to identify the leading authors and jou...

E-commerce is replacing traditional forms of doing business, as business owners are gradually moving from brick-and-mortar structures to online platforms and customers no longer have to visit physical business outlets to transact. The purpose of this research is to examine research on e-commerce (also known as electronic commerce) and globalization...

The study sought to understand how the structurational environment shapes socioeconomic outcomes of government workspace digitalization in Ghana based on a qualitative, interpretive case study and the structurational model of technology as a theoretical lens. The findings show how the availability of electronic transactions law, government borrowin...

The platform economy in Ghana has grown rapidly in recent years, with companies like Uber, Bolt and Black Ride in the ride-hailing space, and Jumia Food and Glovo in the delivery subsector. Such digital labour platforms are often heralded as offering a solution to the country’s persistent youth unemployment challenge, and indeed, an estimated 60,00...

Full terms and conditions of access and use, archived papers, submission instructions, a search tool, and much more can be found on the JISE website: http://jise.org ABSTRACT With a high attrition rate among students in online learning, educators and researchers have introduced gamified social media learning platforms which allow students to shar...

For African enterprises, entrepreneurs and governments to take full advantage of new digital opportunities, they need a shared strategic understanding of where they are, what they have, and what they may need to have for the future. This book presents this shared strategic vision to guide future coordinated actions of African enterprises, entrepren...

The importance of inter-organizational information systems (IOISs) to contemporary organizations has been demonstrated in research and practice. However, the effects of IOISs use on procurement practices in the public sector are less understood. The practice lens theory is drawn upon in this study to understand IOIS effects on procurement activitie...

AI has been described as a ‘black box’, suggesting that the internal algorithmic computations for arriving at the results they provide are very opaque (Rai, 2020). A multifaceted definition of xAI is given by Doran, Schulz and Besold (2017) to be “opaque technologies that offer no explanation into their algorithmic mechanisms; interpretable systems...

There is relatively little known about conflicts that characterize the sharing economy in developing countries, particularly in Sub-Saharan Africa. This exploratory paper seeks to addresses this knowledge gap, drawing from the conflict experiences of actors (e.g. service providers, service demanders and platform aggregators) in the Ghanaian sharing...

The Absorptive Capacity Theory was used as the theoretical lens for this study to help analyze how organizations absorb new knowledge using social media tools and applications. A survey of fashion designers and employees numbering 196 was carried out in 55 fashion firms whereas two fashion firms were used in a case study. Data analysis was performe...

The Absorptive Capacity Theory was used as the theoretical lens for this study to help analyze how organizations absorb new knowledge using social media tools and applications. A survey of fashion designers and employees numbering 196 was carried out in 55 fashion firms whereas two fashion firms were used in a case study. Data analysis was performe...

Digital platforms have contributed enormously to the success of businesses. Whereas the Information Systems literature is dominated by digital platform research, less is mentioned about Application Programming Interfaces (APIs), the fiber that connects digital platforms. Critically, the normative literature seems to be silent on how developing econ...

Gamification is a growing phenomenon, and educational institutions have begun incorporating it into their existing information systems (IS) curriculum. This study seeks to examine how motivational affordances and information quality contribute to student engagement within gamified IS education. Drawing on the frameworks of affordances, information...

Digital platforms have contributed enormously to the success of businesses. Whereas the Information Systems literature is dominated by digital platform research, less attention is paid to Application Programming Interfaces (APIs), the fibre that connects digital platforms. Critically, the normative literature seems to be silent on how developing ec...

Purpose This study aims to investigate the gratifications driving the attitude and continuance use of mobile payment services in developing country context, such as Ghana. Also, the moderating effect of income and education on gratifications and attitude of users is explored. Design/methodology/approach Data was collected from conveniently sampled...

This study seeks to examine the evolution of issues that have been espoused by both junior and senior scholars to aggregate out of literature, a criterion that can guide firms in evaluating their Big data analytic (BDA) projects. The systematic review approach took stock of varied socio-technical understanding, requirements, and capabilities used i...

This study explores the critical success factors (CSFs) influencing Ghanaian Small and Medium Enterprises (SMEs) to adopt Cloud Business Intelligence (BI) through the lens of the critical success factors theory. Through a qualitative study of 17 respondents from various SMEs, the findings show that in Ghana, SMEs adoption of cloud-BI is identified...

This study aims to understand how institutionalisation of health insurance digital claims platform gets facilitated or constrained. The study is situated in a developing country context of Ghana. A growing body of information systems research on digital platforms to organise public health care exists and continues to evolve; however, the facilitato...

This study investigates the concept of the digital transformation process and related capability implications for small and medium enterprises (SMEs) in developing economies. A qualitative exploratory study was conducted, involving eight SMEs on an e-commerce platform in Ghana. The findings show that digital transformation among SMEs follows a four...

Although smart service systems have received increasing attention in information systems research, their affordances and constraints processes are less studied. In this study, we draw on interpretive case study methodology and technology affordances and constraints theory to investigate a smart service system use for seaport security in Ghana. With...

The emergence Web 2.0 technologies has transformed e-commerce into social commerce. The benefits associated with social commerce is well known. However, for businesses to reap such benefits, the factors that influence users’ intention to use social commerce must be understood. However, existing studies draw samples from developed countries. Given t...

Despite the significant research on motivation, engagement, and satisfaction in gamification, the quality of the information provided by instructors and designers to students on the gamified application has not received commensurate attention. One potential reason is that quality is an abstract notion that cannot be expressed by simple definition....

This study aims to understand how a private health insurance organisation achieves service innovation through platformisation from a developing country perspective of Ghana. A growing body of infor-mation systems research on digital platforms as a vehicle for service innovation exists and continues to evolve; however, to a large extent, focuses on...

This study, which is a derivative from a main cyber-deviance research, presents a literature review on digital piracy between 2010 and 2020. A total of 112 articles across 24 journals selected from the Information Systems Senior Scholars' Basket and other relevant journals across 3 disciplines; namely economic, ethics and computer science were revi...

Africa has a higher business discontinuation rate of 13 percent when compared with that of Europe and the USA. This situation calls for a study that explores the strategic actions and growth of digital enterprises which are able to survive within the African context. Again, studies on Digital Business Strategy (DBS) which is a multidimensional conc...

Integrating gamification in the learning process has become a significant factor in the success of teaching, learning, and research in higher education. Education can leverage gamification by enhancing learning management systems to make learning enjoyable and engaging for students. We, however, lack the underpinnings into factors affecting the acc...

Although innovation adoption has been given much attention in information systems (IS) literature, it has less to account for in user resistance. This chapter contributes to this ongoing debate through a bibliometric review of the user resistance research for the period 1978 to the first quarter of 2019 to provide a coherent overview of the recent...

Encouraged by the crucial need to understand merchant adoption of mobile payment, this study explores the role trust play in the adoption of mobile payment by merchant and the enablers for merchant’s trust in mobile payment systems. This was done by Conceptualising the characteristics of the service provider and technology characteristics as the tw...

Extant Information Systems (IS) curriculum research has focused on the nature of undergraduate IS programmes, particularly in the US and UK, eliciting calls for studies on graduate IS programmes and in regions beyond the US and UK. This study, consequently, looks at the nature of graduate IS programmes in Sub-Saharan Africa (SSA). Using a direct su...

The purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the researc...

This study systematically reviews extant contemporary literature on digital entrepreneurship in peer-reviewed journal articles over six years (2013–2018) from six journal databases. It involved a systematic literature review of 101 papers from 53 journals focusing on the publication outlets, yearly trends, themes, and associated theoretical and con...

Background The emergence of digital technologies within the health sector has presented opportunities for improving medical care while strengthening health systems across the globe. Despite this promise, the extent of digitalisation, especially in developing countries, somewhat remains undetermined. Such knowledge is needed to learn and shape futur...

This paper draws on interpretive case study methodology and e-government enactment framework to understand Ghana’s biometric identification initiative implementation and its failure to achieve the intended socioeconomic development impacts. To better understand how such initiatives can be deployed to achieve the desired impacts, the findings on the...

This article unveils the pervasiveness of cybercriminal activities in Ghana from the point of view of key stakeholders in the fight against the crime. From a critical realist's perspective, the authors employed a qualitative approach to understand cybercrime from the point of view of different key players—four cybercriminals, eight lawyers, eight b...

The purpose of this study is to explore the determinants of bitcoin adoption among individuals and also to assess whether the usage of the bitcoin technology for payment of transactions is preferable to other modes of payment. The study proposed a conceptual model analyzing the driving factors that influence a behavior towards the utilization of bi...

This research work presents a literature review on "Smartphone Addiction" (SA). The papers used for this review were retrieved from AIS (All Repositories), Elsevier, Wiley Online, Tailor and Francis and JSTOR databases using the phrase "Smartphone Addiction". In all, 13 AIS top conferences and 31 peer-reviewed journals searched from 2007 to July 20...

Firms are internationalising, leveraging on social media marketing, but scholars posit that technology solely cannot lead to export performance unless it is integrated with other strategic resources. Using the resource-advantage theory, this chapter seeks to address the question on the appropriate resource combinations enabling firms to achieve exp...

Prior studies have x-rayed the potentials and impetus for development that can be resultant from a full scale adoption of ICT in Africa particularly in Nigeria. Current challenges relating to infrastructures, cybercrime, government policies and so on that mitigate the benefits accruable from a virile ICT growth have also been highlighted. However,...

The purpose of this study is to understand how institutional environment influences digital innovation in national health insurance. A growing body of information systems research on health insurance exists; however, these have focused more on performance and management with less attention on institutional influences. This study employs institution...

The growth of internet usage is a global phenomenon with Africa not being left out. The continents access and use of the internet over the past two decades has been growing although the pace is below the global average. As the global cyberspace, if faced with the challenge of security, the African terrain is also faced with a similar challenge of e...

This paper investigates virtual platforms (VPs) and how they are used for e-learning. It assesses the challenges students face when they use VPs for e-learning from the perspectives of student capacity, institutional perspectives, and external factors, such as the environment or context. Students in Ghana who are engaged in e-learning through exter...