
Raymund LinIBM · Service Science
Raymund Lin
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21
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Introduction
Publications
Publications (21)
Patient adherence is an important factor in improving health outcomes. However, as one of the causes of increasing population with chronic diseases, low adherence has become a major health care issue globally. Often, due to deferred benefits of treatment or lifestyle recommendations, many fail to adhere to their treatment regimen or health plans gi...
As one of the causes of increasing population with chronic diseases, low compliance with healthy lifestyle has been a major challenge in the healthcare industry. Not seeing immediate positive outcomes, many people became frustrated and stopped adhering to health plans that offer long-term benefits. Studies have suggested that peer supports are effe...
Patient compliance is an important factor in improving health outcomes. However, due to deferred benefits of treatment or lifestyle recommendations, patients often fail to comply with their medication, therapy or simply exercise or diet advice given by care providers until their health conditions deteriorate. As poor adherence remains a significant...
This paper describes a novel approach in which behavioral science is combined with musical notation, to define, measure and improve service experience. With a service experience considered as a sequence of emotive states, we then show how we can categorize those states by employing Maslow's hierarchy of needs (1). We suggest a notational language t...
Offering personalized services through dynamically formed ecosystems is essential to personal wellness management. In this paper, we present the design of a cloud-enabled platform to facilitate the collection and delivery of evidence for personalization in a multi-provider ecosystem environment. In addition, the platform also provides essential bui...
Offering personalized services through dynamically formed ecosystems is essential to personal wellness management. In this paper, we present the design of a cloud-enabled platform to facilitate the collection and delivery of evidence for personalization in a multi-provider ecosystem environment. In addition, the platform also provides essential bui...
The theme of this chapter includes topics of matching, auction, and negotiation. We have shown that the knowledge of game theory is very important when designing an agent-based matching or negotiation system. The problem of bounded rationality in multi-agent systems is also discussed; we put forward the mechanism design and heuristic methods as sol...
The theme of this chapter includes topics of matching, auction and negotiation. We have shown that the knowledge of game theory is very important when designing an agent-based matching or negotiation system. The problem of bounded rationality in multi¬-agent systems is also discussed; we put forward the mechanism design and heuristic methods as sol...
LogiCruncher is a dynamic logistics planning and scheduling module developed to support emerging third party logistics practices. Given information about inventory profiles for different product types at different locations, a set of transportation assets as well as a variety of quotes and contractual arrangements with logistics service providers,...
Current negotiation systems and related standards for electronic business transaction generally come in an "offer-counter-offer" fashion. Nevertheless, negotiation strategies for complex contracts in the condition of two-sided uncertainty receive little attention in the current protocol design activities. This study proposes implementing a mediatio...
Auctions are liable to the 'price collision loop'problem, in which two agents give the same bid for a good/service, leading the auctioneer to raise the price and try again, leading to the same bid collision, ad infinitum. In this case, an auctioneer can try to resolve the problem by randomly select a winner, disqualifying some of the collided bidde...
To deal with the uncertainty of job dispatching in mobile workforce management, we have proposed a framework, Risk-Oriented joB dispAtching for mobiLe workforce system (ROBALO) (Cha et al., 2005), to ease the tension between (a) the reliability requirement to serve a job request, and (b) the cost of the jobs assignment. In ROBALO, the risks for wor...
We proposed a framework, called Risk-Oriented joB dispAtching for mobiLe workfOrce management system (ROBALO), to ease the tension between (a) the reliability requirement to serve a job request, and (b) the cost of the jobs assignment. In ROBALO, the risks for workers to execute a job are taken into consideration. Such consideration is especially u...
In decision-making, people rely on random selection processes, such as flipping a coin, to make decisions that involve so much uncertainty that they cannot be made rationally. In bilateral multi-issue negotiations, given even bargaining power and two-sided uncertainty, negotiators are frequently faced with difficult decisions that cannot be made us...
Research areas related to bilateral multi-issue negotiation problems include dealing with two-sided uncertainty, handling inter-dependent issues and determining rational negotiation strategies. Using a task-redistribution scenario, this study presents a mediation technique that can overcome most of these dif- ficulties. Agents in this mediation pro...
In human decision making behaviors, people rely on random selection processes, such as flipping a coin, to handle a situation that involves so much uncertainty that it subsequently becomes difficult for them to rationally judge a decision. For bilateral multi-issue negotiations, given even bargaining power and two-sided uncertainty, negotiators are...
In our previous research, we proposed the Tagged Multi-offer Negotiation (TAMON) protocol and the accompanied Bilateral Genetic Algorithm (BGA) to overcome the fixed-strategy limitation and the fixed-pie bias in a multi-issue negotiation with two-sided uncertainty. This negotiation mechanism is proved to have the capability of handling interdepende...
Multi-issue negotiation may produce mutual beneficial results to both negotiators while single-issue negotiation can not. However, there are difficulties in automating a multi-issue negotiation, since the search space grows dramatically as the number of issues increases. Although many concession strategy learning mechanisms have been proposed to de...
Many consulting firms and research institutions have started providing consultancy services for service innovations. However, academic research has not kept pace with rapidly changing developments in consulting businesses. This study evaluated all known methods currently used in service innovation consulting, and analyzed the actual practices of se...