Rajen K Gupta

Rajen K Gupta
Management Development Institute Gurgaon | MDI gurgaon · Department of Organizational Behavior

Fellow of IIMA

About

132
Publications
73,978
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
1,713
Citations
Citations since 2017
4 Research Items
979 Citations
2017201820192020202120222023050100150
2017201820192020202120222023050100150
2017201820192020202120222023050100150
2017201820192020202120222023050100150
Additional affiliations
June 1997 - present
Management Development Institute Gurgaon
Position
  • Professor (Full)
Education
June 1976 - July 1982
Indian Institute of Management
Field of study
  • Organizational Behaviour
July 1966 - May 1971
Indian Institute of Technology Kanpur
Field of study
  • Electrical Engineering

Publications

Publications (132)
Article
The purpose of this exploratory study is to explore worldview of budding Indian management professionals. Taking an interpretivist epistemological position, this paper attempt to address the ontological perspective of Indians. Respondents were asked to write their views on ‘What is reality according to people around you?’ Followed by one 90-minute...
Article
Full-text available
This paper examines the relationship between bi-directional work–family enrichment, psychological capital, and supervisor support in promoting innovative work behavior. We hypothesized that work-to-family enrichment and family-to-work enrichment would have a positive relation with psychological capital. Further, we examined that psychological capit...
Preprint
Full-text available
Agile development method has attracted widespread corporate and academic attention as the limitations of traditional software development method become apparent. Similarly focusing on inductive knowledge creation, grounded theory method has achieved seminal status in social science. But there is no attempt so far to identify synergies between these...
Article
Subject area Organizational diagnosis. The case addresses the issue of an outsider at a senior position in a family-run business. Study level/applicability MBA. Case overview NCR-Delhi is a multi-specialty hospital in Delhi and is essentially a family-run business. Though it had done well in the early years since its inception, it had been pla...
Article
Learning in an organization takes place at the individual, group and organizational levels. There is an upsurge of interest among researchers in issues of collective learning. Spirituality at work, also a multi-level phenomenon, manifests at both the individual and the collective levels. Spirituality at work is about search for meaning or higher pu...
Research
Full-text available
It is a case which has been included in the Book : Understanding Organisational Behaviour authored by Pareek Udai,( Oxford University Press, 2007) The case is included as a discussion case in the chapter on Motivation. Case pp 227-231
Article
Purpose – The purpose of the present paper is to examine the role of sensitivity training (ST) methods at higher education institutions as a service provider for future managers’ qualifications. Design/methodology/approach – A qualitative content analysis of the narratives logs of participants of a ST was carried out. Findings – The data collecte...
Article
Indians, at the modern workplace are facing a cultural paradox between their deep seated traditional values and the modern paradigm of western business values. In the current paper, we use multiple published case studies of various organisations in India to understand how these organisations are responding to this paradox, using Cameron and Quinn's...
Article
Full-text available
Purpose – The purpose of this paper is to explore the phenomenon of work-to-family enrichment in totality. Using grounded theory, the study aims to understand antecedents, moderators, and consequences of work-to-family enrichment. This study also investigates strategies adopted by individuals to enhance their work-family enrichment experience. Des...
Article
Full-text available
Academic research in the domain of management scholarship, though steeped in scientific and methodological rigour, is generally found to be of little relevance to practice. The authors of this paper have revisited the rigour-relevance debate in light of recent developments and with special reference to the management research scenario in India. The...
Article
Full-text available
Academic research in the domain of management scholarship, though steeped in scientific and methodological rigour, is generally found to be of little relevance to practice. The authors of this paper have revisited the rigour-relevance debate in light of recent developments and with special reference to the management research scenario in India. The...
Article
Full-text available
April 2011: The Chief Executive Officer (CEO) of AB Power Ltd.1 reflected on the journey of the power distribution utility since its formation. It was on the morning of July 1, 2002 that AB Power was formed as a joint venture company between the State Government and Regent Energy Ltd. He had been part of the former CEO's team in the transformation...
Technical Report
Full-text available
Copyright - Copyright Ivey Management Services, a division of Richard Ivey School of Business Jun 12, 2014, Last updated - 2014-07-09
Article
https://www.iveycases.com/ProductView.aspx?id=64526 More than one-third of India remained without electricity or received less than eight hours of electricity per day. To fight energy poverty, Boond was in the business of providing lighting solutions to the low-income population in rural India. By 2013, it had created a network of four hubs (energ...
Conference Paper
Full-text available
In times of economic turmoil, companies may have to go through crisis more often than otherwise. Needless to say, PR practitioners have to manage communication during these crises. Communication among stakeholders has undergone paradigm change owing to fast paced development of communication media technologies. Citizen generated content is attainin...
Article
Full-text available
The purpose of this article is to review the acceptance and popularity of qualitative research designs in contrast to quantitative research designs in strategic management domain. The researchers also make a case for accommodating more qualitative research methods in strategic management research and identify the areas where qualitative research me...
Article
The paper tests a comprehensive model that explains relative influence of 'professional service provider behaviour' and 'customer emotions' on 'relationship', 'satisfaction', and its subsequent influence on 'post purchase behaviour' in the high contact, high credence extended service situations. One-on-one interviews with 256 patients were used to...
Article
There have been more investigations of a general nature of technology strategy rather than that of specific technological dimensions, the objective of this paper is to propose an interface between dimensions of technology strategy and technological innovation. A technology strategy framework proposed by Burgelman and Rosenbloom (1989) that defines...
Article
The primary purpose of this paper is to share the lessons the first author learnt as a novice researcher while carrying out a comparative culture study focused on exploring differences in organizational culture in units located in two societies in two distinct culture zones, using mixed methods approach, as a part of his doctoral research program....
Article
Full-text available
Our attempt in this article is twofold: first to unravel the criticality of ‘appreciative mind’ for the success of Appreciative Inquiry-based OD interventions; and second, to demonstrate the correlates of the construct of ‘appreciative mindset’ in Indian traditional wisdom. Propositions and observations presented in this article are based on our ex...
Article
This paper describes an exploratory experimental study that examines the impact of personality factors on the performance of globally distributed virtual teams. Previously validated instruments were used to measure various predictor and output variables relating to performance of virtual teams. This study was conducted using subjects from two dista...
Article
Full-text available
The primary purpose of this paper is to share the lessons the first author learnt as a novice researcher while carrying out a comparative culture study focused on exploring differences in organizational culture in units located in two societies in two distinct culture zones, using mixed methods approach, as a part of his doctoral research program....
Article
Full-text available
Indians are perceived to be highly contradictory and inconsistent in their manifested behavioural patterns. Findings of various research studies have indicated that at the core of perceived ‘contradictions’ in the manifested behavioural patterns of the Indians lies in the fact that Indian behaviour is determined more by the situation or the context...
Conference Paper
Full-text available
The paper uses insider action research methodology in an Indian cement company for overcoming the ineffectiveness and mere annual ritualism associated with the current Performance Management System (PMS) by carrying out conceptual innovation, paradigm shifts and re-theorizing on the current theoretical groundings of the PMS. The paradigm shifts lea...
Article
The open source approach to software development has been used by software organizations in tandem with their existing business models, which are based on proprietary software licensing. This led to the creation of hybrid business models that merge open source and proprietary paradigms. This paper explores the practices used by software product ven...
Article
The case explores how Bank of Baroda has responded to the changes in the Indian banking sector. In the last five years, several strategic changes have been initiated in the bank by Chief Managing Director (CMD) that has significant impacts on the performance of the bank. The case provides interesting insights into the various forces that trigger ch...
Article
Full-text available
Purpose The primary purpose of this paper is to examine the relationship between people‐level learning dimensions, structural level‐learning dimensions and performance outcomes. The paper proposes and tests the original classification of dimensions of learning organization as given by Watkins and Marsick. Design/methodology/approach The Dimensions...
Article
Full-text available
The study of organisational culture in India has been dominated by positivistic framework of research enquiry by exploring the existence or absence of a pre-defined set of cultural attributes. There has not been significant effort on the part of research scholars to explore, understand and articulate the evolution of the organisational culture from...
Article
Full-text available
Copyright - Copyright International Journal of Business and Economics 2012, Document feature - Diagrams; Tables; References, Last updated - 2013-08-27, References, Aguilar, F., (1967), Scanning the Business Environment, New York: Macmillan., Artto, Κ., K. Eloranta, and J. Kujala, (2008), Subcontractors' Business Relationships as Risk Sources in Pro...
Article
Indians are perceived to be highly contradictory and inconsistent in their manifested behavioural patterns. Findings of various research studies have indicated that at the core of perceived 'contradictions' in the manifested behavioural patterns of the Indians lies in the fact that Indian behaviour is determined more by the situation or the context...
Article
Full-text available
Changing workforce demographics, marked by competitive recruiting and faster turnover among younger employees, is creating unprecedented employee-retention problems in many industries and threatening to reduce the capacity for innovation, growth and operational efficiency. A growing number of firms are recognising that they must find ways to recrui...
Article
Full-text available
The study of organisational culture in India has been dominated by positivistic framework of research enquiry by exploring the existence or absence of a pre-defined set of cultural attributes. There has not been significant effort on the part of research scholars to explore, understand and articulate the evolution of the organisational culture from...
Chapter
Open source approach to software development has been used to develop the so-called ‘horizontal infrastructure’ software such as databases and application servers. However, there is an increasing acceptance of open source approach for developing business applications like enterprise resource planning (ERP) software. Indeed, organizations are buildi...
Article
Full-text available
The present paper establishes the concept of Non-work Practices and explores its impact on organizational commitment. Drawing upon research conducted in four multinational corporations operating in India, the paper examines the degree to which non-work practices are accepted by Indian employees and their relationship with organizational commitment....
Article
This paper elaborates the need, importance, process and few example of developing new construct and theories which are relevant in Indian sociocultural context.
Article
The expression "knowledge is power" has become a convenient soundbyte for all and sundry. Boardrooms and corporate luncheons are abuzz with sweeping remarks such as "we need to effectively manage our knowledge" or "harnessing the power of knowledge is the way forward." Despite an abundance of literature on the subject of knowledge management, many...
Article
Purpose The purpose of this study is to assess employees' perceptions of their organizations' orientation towards learning in manufacturing and service firms. Design/methodology/approach The Dimensions of the Learning Organization Questionnaire (DLOQ) developed by Marsick and Watkins, was administered to 235 executives working in the National Capi...
Article
Owing to the growing academic and practitioner’s interest in the field of Corporate Social Responsibility, there is a need to do a comprehensive assessment and synthesis of research activities. This article addresses this need and examines the academic literature on Corporate Social Responsibility and Performance using a paradigmatic and methodolog...
Article
Subject area Transforming a production-oriented firm into a marketing-oriented firm; aligning marketing strategy of local companies in globalizing emerging markets; creating sustainable competitive advantage. Student level/applicability Post graduate management courses in marketing management, strategic marketing, international marketing, business...
Article
The essence of business growth is technological innovation and successful management lies in skilful allocation of resources to bring about the technological change. Seeing the increasing importance of technological innovation and strategy guiding the acquisition and deployment of technological resources for competitive growth, the article attempts...
Technical Report
Full-text available
Copyright - Copyright Ivey Management Services, a division of Richard Ivey School of Business Mar 23, 2011, Last updated - 2013-06-25
Article
Purpose This paper aims to examine a case study of an Indian public sector bank (PSB) to better understand the employee's experience of the change, specifically top‐down culture change. Design/methodology/approach This study uses a qualitative case study approach to describe and extract lessons from a top‐down change in an Indian PSB. The data wer...
Conference Paper
This is a qualitative study that uses insider action research methodology and investigates how the crisis of leadership, and thereby the threat to business sustainability is responded to and converted into a major change initiative in an entrepreneurial organization. The change initiative holds the promise of building robust leadership pipeline acr...
Chapter
Global operations in organizations are imperative today as international markets need to be tapped for growth, as well as to lower costs of operations and opportunities. Hence knowledge collaboration and knowledge sharing among organizations or networks, within the same organization are of paramount importance. One of the effective ways to facilita...
Article
With rising unpredictability of the business environment, the strategy–structure–performance construct is being questioned afresh. But cutting edge research evidence is still difficult to come by. One of the possible reasons is that few researchers are adopting new and innovative methodologies. This paper carries out a paradigmatic and methodologic...
Article
With rising unpredictability of the business environment, the strategy–structure–performance construct is being questioned afresh. But cutting edge research evidence is still difficult to come by. One of the possible reasons is that few researchers are adopting new and innovative methodologies. This paper carries out a paradigmatic and methodologic...
Article
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This chapter addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodolo...
Article
Full-text available
The tremendous increase in outsourcing of business globally has subsequently sharpened the thrust on knowledge sharing within and between organisations. Organisations are continually devising strategies in order to effectively share knowledge among relevant stakeholders and networks. One such strategy is the use of multicultural teams (MCTs). But e...
Article
The present study examines the nature of Organizational Commitment (OC) from the point of view of Indian executives working in multinational companies operating in the country. The grounded theory and the interpretive approach were adopted to understand the study objective. The data was collected from three multinational companies representing thre...
Article
The advertising agencies are faced with a whole host of impediments to knowledge sharing and consequently knowledge management is seen as a relatively weak area in the agency system. This, over a period of time, starts affecting the agency performance, market image and business. This case, which is based on personal interviews conducted with people...
Article
Copyright - Copyright Management Development Institute Jul-Sep 2010, Last updated - 2014-06-21
Chapter
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This article addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodolo...
Chapter
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This chapter addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodolo...
Article
Full-text available
Research on innovation practices reinforces the notion that majority of innovation projects fail systematically due to being managed as raw technology projects. Open forms of innovation where internal and external ideas are leveraged across the organisation are gaining importance over the internal and centralised approach to R&D. India, during the...
Article
Full-text available
This article reviews the role of organizational learning and knowledge management in innovation. An extensive review of past literature hints that knowledge, although a very strategic resource, is not easy to manage. Explicit knowledge can be stored in databases or documents but implicit knowledge resides in peoples’, brains. It is the management o...
Article
Full-text available
Bargaining and maintaining ‘entry’ in sites (organisations) of academic research studies has always been a challenge for academic scholars. Each of the scholars adopts different approaches to get around these problems of gaining entry. However, they rarely document their experiences on the field, with some exceptions in the discipline of sociology...
Article
In this era of globalisation, the multinational companies from eastern and western part of the globe are opening their subsidiaries or Joint Ventures in the developing countries and posting the expatriates at different locations. The authors had undertaken the task of understanding the functioning of Multinational Corporations (MNCs) in India. The...
Article
Full-text available
Bargaining and maintaining 'entry' in sites (organisations) of academic research studies has always been a challenge for academic scholars. Each of the scholars adopts different approaches to get around these problems of gaining entry. However, they rarely document their experiences on the field, with some exceptions in the discipline of sociology...
Article
This study examines the cultural profile of Public Sector Bank (PSB) in intermediate economy. A survey of from 289 bank employees was carried out using Organisational Culture Assessment Instrument, developed by Cameron, K.S. and Quinn, R.E. (1999) Diagnosing and Changing Organizational Culture, New York, NY: Addison-Wesley, to understand their perc...
Article
Full-text available
This study examines the notion of ‹spirituality’ as a dimension of human self, and its relevance and role in management. Major This study examines the notion of ‹spirituality’ as a dimension of human self, and its relevance and role in management. Major thesis of this research is that spirituality of employees is reflected in work climate. This may...
Article
Full-text available
This article presents a literature review and agenda for research in the field of spirituality in management. To understand the conceptual underpinning of spiritual aspects of the human self, this article covers the contemporary thoughts of humanistic psychology, human wellness and traditional thoughts from ancient Indian wisdom. In the later part,...
Article
Full-text available
The article discusses the meaning of consciousness and presents a collective consciousness view of business organizations and their development. It proposes an integrative hierarchical framework of three levels of organizational consciousness: material, social and spiritual. The concepts of excellence, ethical and moral temperament of organizations...
Article
Full-text available
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This article addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodolo...
Chapter
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This chapter addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodolo...
Chapter
Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This chapter addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodolo...
Article
Full-text available
VDS Inc., based in California, US, was founded by three Indian entrepreneurs in January 2000. The company provided VoIP (Voice over Internet Protocol) solutions to wireless, wire line and cable service providers in the US, Europe, and recently, Asia. VDS India, based in Noida, India, was established in September 2000 as the offshore product develop...
Article
Full-text available
Rajen K Gupta T he Information Technology (IT) and Information Technology Enabled Services (ITES) sector in India has witnessed phenomenal growth with regard to outsourcing and offshore business. In global offshore software development, India has proved to be one of the most attractive destinations for conducting business 1. With the maturing of th...
Conference Paper
This study has been set against the backdrop of an increasingly changing business world where innovative competencies are recognized to be important for sustained performance and firm survival. Study of innovations, however, point to upfront problems in the lack of satisfactory explanation as how new knowledge is created in the first place. Nonaka...
Article
Since 1995 with the increasing importance of the service sector, liberalization policy and information technology revolution, the banking sector as a whole had undergone significant changes in India. The case presents a brief outline of the developments which happened in the Indian banking sector and discusses Dena Bank's efforts in the last decade...
Article
While firms devote much to innovations and application of knowledge, their potential for creation of new knowledge has not been so much acknowledged. Consequently, studies on generation of new ideas and the inventive behaviour of firms have been less than meagre. Nonaka and Takeuchis' SECI model (1995) is one of the most advanced models describing...
Article
Copyright - Copyright Sage Publications Ltd. Mar 2007, Last updated - 2010-06-11, SubjectsTermNotLitGenreText - India
Article
Full-text available
If we accept Virmani's (2005) argument that management in the organisations in India is somehow effected, by implication, we also agree that we have not understood how organisations in India are managed effectively. It calls for developing indigenous concepts in the organisational domain, which requires moving away from unimaginative replicative st...
Article
Full-text available
A popular conceptualization of organizational culture has been through the shared reflection of organizational reality to a particular group or organization. The present paper illustrates the use of semiotics in deciphering a shared employee understanding of the organizational context and hence culture of a software development organization. Data c...
Article
Full-text available
Gurgaon Branch was a branch of a leading public sector bank in India. Though the bank was financially sound, there seemed to be a leadership crisis in this branch. The aggregate deposit had been consistently falling over the past three years. The branch had not been able to disburse fresh advances or recover outstanding advances. Moreover, the empl...
Article
Today's organisations face new challenges thrown by changing demographics and increasing diversity in the workplace. Differences generate conflicts and are manifested as discriminatory practices that reduce both individual and organisational effectiveness. Existing literature highlights several factors including gender and caste as discriminatory f...
Conference Paper
Organizations rely on effective knowledge sharing among employees distributed in different locations and networks to compete in the global economy. As teams are recognized vehicles for facilitating knowledge sharing efforts, their presence and effective performance in organizations is of tremendous importance. Teams in global organizations are incr...
Article
Full-text available
This is a case written in autobiographical style of an Indian manager. He was 31 years old with nine years' working experiences and currently working for a Software MNC. He was the only son of his parents. After graduating from the Indian Institute of Management, Ahmedabad, he joined an Indian consultancy firm based in Chennai and moved to the comp...
Article
Organisational culture can be conceived and deciphered in various ways. The authors have conceptualised organisational culture from a cognitive perspective. The strength of a culture has been measured on the basis of 'peer-induced cognitive pressure', elicited through subjective-interpretive attribution process by administering a questionnaire in a...
Article
Full-text available
The macro-environmental changes brought about by technological advances and globalization in the last decade had significant influences at all levels: the economy, industries, markets and the consumer. The article reviews developments in marketing theory and practice over the last two decades against the backdrop of these macro-influences which led...
Book
Towards the Optimal Organisation: Indian Culture and Management
Article
Full-text available
The study is part of the ongoing efforts to identify the dimensions of societal and organisational cultures, the impact of the former on the latter, and their combined influence on managers' work related thoughts and feelings. A sample of 674 middle level managers at seven locations in India responded to a questionnaire that was developed from the...
Article
Cross-cultural comparative studies mostly have been based on the assumption of cultural homogeneity that equates culture with nation. This assumption overlooks the cultural diversity that might exist within a nation. This article is based on the review of four empirical studies conducted by J.B.P. Sinha and his associates focusing on cultural diver...
Article
Copyright - Copyright AMDISA Secretariat Jul-Sep 2004, Last updated - 2013-11-21, REFERENCES, 1. Mabey, C and Mallory, G R, (1995) 'Structure and culture change in two UK organizations: a comparison of assumptions, approaches and outcomes', Human Resource management journal, 5(2): 28-45., 2. Barrlett, C, and Ghoshal, S, (1997) Transnational managem...
Article
There are a plethora of views as to what organisational effectiveness (OE) is. Literature review suggests it to be a mental construct developed by organisational theorists and researchers. The present paper attempts to understand OE from the perspective of Indian executives working in Multinational Companies (MNCs). It follows the grounded theory a...
Article
Though widely used, questionnaire based studies of organisational culture have failed to distinguish themselves from the earlier measurements of organisational climate. Using Payne's (2000) conceptualisation of the 'intensity' of organisational culture in terms of espoused attitudes, observable behaviours and internalized values, the paper reports...
Article
Copyright - Copyright SAGE PUBLICATIONS, INC. Aug 2003, Last updated - 2010-06-09, SubjectsTermNotLitGenreText - United States; US, References, Maurice, M. et al. (1986) The Social Bases of Industrial Power. Cambridge, MA: MIT Press., Sinha, J.B.P. (1980) The Nurturant Task Leader. New Delhi: Concept Publications. Whitley, Richard (1992) Business S...
Article
Full-text available
The article focuses on the evolving nature of self of professionally qualified technocrats in India. It contributes to the growing literature on the nature of evolving self as a result of the process of West-led modernisation and the spread of free market capitalism across the globe. It reports the findings of a study of organisational culture in a...
Article
Hi-tech Communications Limited (HICOM) is an Indo-US joint venture between Communication Limited and Hi-tech Network System, incorporated in India in 1992 to provide satellite-based value-added business communications in India. It began providing satellite-based communication services in 1995. This case explores the leadership challenges and some o...
Article
Full-text available
Supply chain strategy is at the cutting edge of contemporary business re-design. However, most organizations have not been able to realize the full potential of their supply chains. The reason is that they continue to work with traditional mindsets. To maintain sustainable competitive advantage, companies need to align business goals and objectives...
Book
Even as nation states such as India are being opened up to global transactions and influence, it is widely accepted that the capability to organise effectively needs to be developed indigenously, keeping in mind cultural nuances. Recognising this, this timely book brings together the latest thinking and practice in the area of organisational design...

Network