raja noriza raja ariffin

University of Malaya | UM · Administrative Studies and Politics

In this article, the researcher focuses on describing the methodology of qualitative research to explore the Environmental Non-governmental Organisations’ (ENGOs’) participation in the Malaysian climate change governance. The question of “What is the present condition of ENGOs’ participation in climate change governance in Malaysia?” will be addres...

This essay explores the factors influencing the Israeli government’s treatment of the Palestinians in the West Bank and Gaza Strip between 2009 and 2019. The essay argues that the Israeli approach towards the Palestinians can be examined in the broader context of settler colonialism and is not exclusively shaped on a security basis. Semi-structured...

This paper will explore the intentional and unintentional impacts of street-level bureaucrats’ discretion. Precisely, it provides an understanding of how street-level bureaucrats’ discretion shapes their enforcement style during personal encounters with the public and how that enforcement style defines bureaucrats’ perception of their clients. The...

This study examines street-level bureaucrats’ discretion as it informs their enforcement style during personal encounters with clients and considers how that style defines bureaucrats’ perceptions of their clients. A conceptual model is developed based on street-level bureaucracy theory and existing implementation literature and is tested using fie...

As non-state actors, environmental non-governmental organisations (ENGOs) are able to influence the governance process in many cases. Although the ENGOs role in climate change governance has been extensively studied over the last two decades, there is a dearth of research relating to Malaysian ENGOs. Accordingly, this study was conducted to compens...

Governments around the world have issued movement restrictions and quarantines to combat the SARS-CoV-2 (COVID-19) pandemic. However, the Swedish government has not implemented such measures but has depended on individual responsibility. The extent to which individuals have been encouraged to trust in and be satisfied with government strategies and...

This study contributes to the understanding of street-level bureaucrats' behavior at the frontlines of regulatory enforcement. Regulatory enforcement is a multifaceted phenomenon that revolves around the concept of discretion of street-level bureaucrats. This study examines how a multidimensional enforcement style influences discretion and determin...

The public policy field generally answers the question as to what a government should or should not do. In the case of Palestine, the Water Reform Process has however been characterized by a gap between the design of policies and their implementation that reinforced a status quo and has severe negative impacts on water service policymaking. This ga...

Walking is the most sustainable form of transportation. It is the socially equitable, economically viable and environmentally friendly mode of transportation. However, transportation technology has caused the desertion of the pedestrian space due to excessively motorized transport. Consequently, the pedestrian environment has degraded. In many citi...

This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningf...

Street-level bureaucrats are a fundamental part of the implementation process of any policy. This study examines the factors that shape the behavior of street-level bureaucrats at the frontlines of policy implementation. This study investigates how rebelliousness impacts the discretion of street-level bureaucrats and to what extent client meaningfu...

Politics plays a major role in every aspect of the government development plan. Kelantan is an interesting case in understanding the different political leadership involved in the implementation process. This study reports how politics influenced the development of rural transport accessibility in Kuala Krai, Kelantan. In-depth interviews were cond...

In the public administration field, the legislative, executive and judicial frameworks should be consistent. The institutional framework of the Palestinian local government, however, seems largely impacted by an incoherent legal framework. Against this backdrop, this study describes the current local government institutional framework. Secondly, th...

This review aims to examine the roles of non-governmental organisations (NGOs) in climate change governance. This attempt is to understand the contribution of NGOs to climate change governance at the national level. In order to achieve the objective, a systematic review was guided by the Preferred Reporting Items for Systematic Reviews and Meta-Ana...

Climate change issues are posing a threat to the world’s sustainable development. Geographically, Malaysia is located in a highly vulnerable region to the impacts of climate change, Southeast Asia. Thus, climate change governance based on stakeholder participation is needed to tackle climate change effectively. As non-state stakeholders, environmen...

Environmental nongovernmental organizations (ENGOs) are considered key players for engendering good climate change governance to address both climate change and sustainable development. The participation of ENGOs in climate change governance occurs in a four-phase policy cycle. They include (1) identification of policy options, (2) policy formulati...

The central aim of many transport systems is to improve people’s access to goods, services and facilities. Improving transport access can subsequently reduce social isolation. Compared to urban areas, the issue of accessibility is more prominent in rural areas due to its distances from many opportunities. It has been proven in many studies that the...

In general, poverty the world over has left a great negative impact on the development of society, particularly in urban areas. Multidimensional characteristic of poverty in urban areas has led to the existence of the poor amongst children, consequently, contributing to the issue of child labour. A study was conducted to identify the cause and effe...

The Indian Ocean tsunami of 26th December 2004 unleashed catastrophe in many nations including coastal communities located along the west-coast of Malaysian Peninsular. The goal of this study is to explore the impact of the tsunami to the preparedness of the affected coastal communities. Data was collected through questionnaire, interviews, documen...

The goal of this study is to explore how flood-affected communities in Kuala Lumpur use their community-based organisation (CBO) in dealing with their vulnerability. Data was collected for this study through interviews, survey questionnaire, document analysis and field observation. The study finds CBO has a crucial responsibility in managing disast...

Walkability is the basis of a sustainable city. Walking is the socially equitable mode most accessible to the masses. However, the advent of transportation technology has caused the desertion of the pedestrian space. Consequently, the phenomenon created a degradation of the pedestrian environment. The aim of the paper is to examine the characterist...

The trafficking in human beings has turned out to be a menace that is difficult to eliminate, in spite of the significant policies, organisations, protective, preventable and prosecutable measures in place. Nevertheless, mysterious madam and voodoo victimisation are trafficking twin terror and two critical exploitative phenomena that had persisted...

Background: This study investigates the decisions on marriage, pregnancy, abortion and spacing of children among Muslim women (MW) residing in the United States, Iran and Malaysia to explore the occurrences as well as socio-demographic characteristics associated with the likelihood of making an independent decision regarding sexual and reproductive...

The study aimed to assess whether sharing of health services improved service quality in health centers in Kampala Capital City Authority (KCCA). With multi-stage sampling, data was gathered by face to face interviews, via translators from residents in the five divisions of KCCA, using a questionnaire. Schedules were made with Local Council I chair...

Recent studies have suggested that migrants are highly vulnerable to being trafficked. Malaysia, with its large number of migrants is vulnerable and is struggling to implement its Anti-Trafficking in Persons and Anti-Smuggling of Migrants Act 2007. There is also little information on implementation experience so far. Through in-depth interviews wit...

Background: Malaysia is undergoing significant changes through rapid economic development. Growing urban population led to challenges confronting the housing and transportation sectors, affecting affordability. Objectives: This literature review on housing and transport was conducted to explore Malaysia’s housing and transport affordability issues....

Background: Power works differently in different society. The norms in the cultural setting show that men play dominant and highly influential role particularly in family decision making. Although the issue of decision making in the family is crucial, the studies on this subject remain limited, particularly in Malaysia. Studies in developing countr...

The purpose of this manuscript is to propose three- dimensional logical research framework for analyzing shared solid waste management services performance i.e., cost, quality and social welfare (CQS) in public service institutions (PSIs) using Kampala Capital City Authority for explanatory purposes. The logical research framework encompasses almos...

This study explores the factors affecting the willingness of dialysis patients' family members to become involved in living and deceased organ donation. We utilize cross sectional data on 350 family members of dialysis patients collected through self-administered survey from June to October 2013. The factors affecting willingness to become deceased...

The government disseminated a new constitution in 1995 with the provision on decentralization of Article 176 2 (b) that acted shortly before the rebirth of the local government act in 1997. Devolution as a form of decentralization transferred both political and administrative powers from the center to lower local councils specially to handle the re...

The Pabon Lasso Model is one of the most important and suitable techniques applied in evaluating the performance of hospitals. The visual representation standardizes the comparative accomplishments of hospitals which information is used by planners in effort to improve productivity of the health care system by use of three pointers namely: (i) Aver...

The family is an important factor that influences an individual’s decision for organ donation. The number of studies addressing the family’s role in organ donation is limited. It is imperative to explore these studies and offer recommendations that may help in addressing organ shortage. 15 studies with more than 2100 participants were selected for...

Ethical leadership has been attracting attention of different kinds. While the concept is still in its infancy, contribution from all aspects of business and management is required to examine the cross-sectional, cross-cultural applicability to provide further insights. Attempts have been made to theoretically and empirically examine the relationsh...

Background: Malaysia, a country of Muslim majority, is suffering from a severe organ shortage due to the lack of donors. Mosques are the main gateways into the Muslim community. Hence, it is imperative to explore their role in facilitating organ donation. Material and methods: A self-administered survey was conducted between October and December...

The 26th December 2004 Indian Ocean tsunami unleashed devastation in many countries causing fatalities and massive destruction of properties including a number of coastal communities along the west-coast of Peninsular Malaysia. The objective of this study is to explore the impact of the tsunami to the well-being of the affected coastal communities...

There are many definitions of sustainable transport system, but generally it takes into account the three elements of sustainable development: the economy, the environment and the social well-being when deciding on policy that is affecting transportation activity. This paper examines the urban transport policy and its implications on sustainable tr...

Organ shortage is a major concern in many countries. The objective of this paper was to investigate the factors that contribute to the low quantity of organ donation in Malaysia. The 1311 respondents in this survey came from the three main ethnic groups in Malaysia (Malay, Chinese and Indian). The survey was based on these components: The reason fo...

Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority's service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government i...

Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government...

Solving the dilemma of the organ shortage in Malaysia requires educating Malaysians about organ donation and transplantation. This paper aims at exploring the average Malaysian households ' preferred channels of campaigns and the preferred campaigners in a family setting, targeting at the dialysis family members. We analyzed the responses of 350 re...

This study evaluates theefficiency Kampala Capital City Authority in municipal shared solid wastemanagement in Uganda by using a framework of cost, quality and social welfare(CQS). However, this specific research only evaluates the efficiency component ofdivisions’ performance and the two remaining units are out of scope of thisresearch. Major basi...

This paper aims to understand/identify the needs and criteria to provide self-service kiosks in supporting of e-government environment in the Royal Malaysian Customs Department (RMCD). The methodology of the study is a survey of 196 respondents at the Royal Malaysian Customs Department in Selangor with a concentration on the West Port area. The fin...

This paper analyses the implementation of policy and administration of urban transportation system in the Klang Valley, Malaysia. The Klang Valley was chosen as the study area due to its phenomenal growth in the last two decades that affected the administration of its urban transportation system. Interviews were utilized as the main research instru...

This paper discusses the contemporary academic debates in the field of social vulnerability, social capital and adaptation, and hazard management with a focus on sharing of knowledge on flood risk management between the flood-prone communities and the authorities in Kuala Lumpur, Malaysia. The study attempts to highlight the affected communities’ v...

Walkability is the basis of sustainable city. Walking is the socially equitable mode that is most accessible to the masses. However, the advent of transportation technology, such as automobile and superhighway has degraded the pedestrian environment. The aim of the paper is to examine the characteristics or attributes that could promote walking act...

The Indian Ocean tsunami of 26th December 2004 unleashed catastrophe in many nations including coastal communities located along the west-coast of Malaysian Peninsular. The goal of this study is to explore the impact of the tsunami to the preparedness of the affected coastal communities. Data was collected through questionnaire, interviews, documen...

Spatial strategy then known as regional planning, was conceptualized and formally institutionalized in the Second Malaysia Plan, to be among the major instruments of the New Economic Policy (NEP). Urbanization in this context was envisaged to help achieve the spatially balanced development target of the NEP, serving as a means to improve the socioe...

Spatial strategy then known as regional planning, was conceptualized and formally institutionalized in the Second Malaysia Plan, to be among the major instruments of the New Economic Policy (NEP). Urbanization in this context was envisaged to help achieve the spatially balanced development target of the NEP, serving as a means to improve the socioe...

The goal of this study is to explore how flood-affected communities in Kuala Lumpur use their community-based organisation (CBO) in dealing with their vulnerability. Data was collected for this study through interviews, survey questionnaire, document analysis and field observation. The study finds CBO has a crucial responsibility in managing disast...

Growing urban population and increasing household incomes in the Klang Valley have led to a rise in motor vehicle ownership. A change in lifestyle has created greater demand for travel. Some well-intended policies have been formulated and implemented to rectify transportation problems in the area; however, they do not indicate the trend towards ful...

This paper analyses the implementation of urban transport policy in the Klang Valley, Malaysia. It demonstrates how the outcome of urban transport policy is dependent upon the attempted implementation of the policy in the face of knock-on effects of the prevailing political scenario, socio-economics conditions, cultural background, and the structur...