Rainer Schmidt

Rainer Schmidt
Munich University of Applied Sciences | HM · Department of Computer Science and Mathematics

Prof. Dr.-Ing.

About

273
Publications
92,191
Reads
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2,254
Citations
Citations since 2016
104 Research Items
1538 Citations
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Introduction
My research areas include artificial intelligence-based, cloud-based and social platforms. My research aims to enable companies and organizations to develop strategic initiatives on these platforms. I use both constructive and empirical research methods. Assistant-based platforms are an important topic of my current work.
Additional affiliations
March 2014 - present
Munich University of Applied Sciences
Position
  • Professor (Full)
March 2003 - February 2014
Hochschule Aalen
Position
  • Professor (Full)
July 2001 - February 2003
Duale Hochschule Baden-Württemberg Lörrach
Position
  • Professor (Full)
Education
April 1994 - March 2000
Karlsruhe Institute of Technology
Field of study
  • Computer Science
October 1987 - March 1994

Publications

Publications (273)
Conference Paper
Cloud-platforms are of increasing importance for the provisioning of computing services because they enable the co-creation of value in an unprecedented way. To fully leverage the benefits it is necessary to know about the sources of value co-creation. The sources for value co-creation in cloud-platforms can be identified by conceptualizing cloud-p...
Conference Paper
Full-text available
Industry 4.0 combines the strengths of traditional industries with cutting edge internet technologies. It embraces a set of technologies enabling smart products integrated into intertwined digital and physical processes. Therefore, many companies face the challenge to assess the diversity of developments and concepts summarized under the term indus...
Chapter
Im Zuge der zunehmenden Digitalisierung werden immer mehr Services durch IT unterstützt. Um reibungslose Unternehmensprozesse zu gewährleisten, müssen die dazugehörigen IT-Services resilient verfügbar sein. Der Beitrag zeigt, wie Resilienz in IT-Services durch selbst entwickelte Systeme oder standardisierte Umgebungen erreicht werden kann.
Chapter
Data analysis is becoming increasingly important to pursue organizational goals, especially in the context of Industry 4.0, where a wide variety of data is available. Here numerous challenges arise, especially when using unstructured data. However, this subject has not been focused by research so far. This research paper addresses this gap, which i...
Chapter
Enterprises and societies currently face crucial challenges, while Society 5.0 can contribute to a supersmart society, especially for manufacturing and healthcare, and Industry 4.0 becomes important in the global manufacturing industry. Smart energy digital platforms are architected to manage energy supply efficiently. Furthermore, the above digita...
Conference Paper
Full-text available
Transaction platforms supporting the exchange of services and products between actor groups are the foundation of many new business models. Attracting enough actors by propositioning value is crucial for the success of transaction platforms. Therefore, the proper design of value creation mechanisms is a precondition to be successful. Initially, the...
Chapter
Full-text available
The current advancement of Artificial Intelligence (AI) combined with other digitalization efforts significantly impacts service ecosystems. Artificial intelligence has a substantial impact on new opportunities for the co-creation of value and the development of intelligent service ecosystems. Motivated by experiences and observations from digitali...
Chapter
Platforms and their surrounding ecosystems are becoming increasingly important components of many companies' strategies. Artificial Intelligence, in particular, has created new opportunities to create and develop ecosystems around the platform. However, there is not yet a methodology to systematically develop these new opportunities for enterprise...
Chapter
Enterprises and societies currently face crucial challenges, while Industry 4.0 becomes important in the global manufacturing industry all the more. Industry 4.0 offers a range of opportunities for companies to increase the flexibility and efficiency of production processes. The development of new business models can be promoted with digital platfo...
Chapter
This chapter presents an introduction to the emerging trends for architecting the digital transformation having a strong focus on digital products, intelligent services, and related systems together with methods, models and architectures. The primary aim of this book is to highlight some of the most recent research results in the field. We are prov...
Chapter
Enterprises are currently transforming their strategy, processes, and their information systems to extend their degree of digitalization. The potential of the Internet and related digital technologies, like Internet of Things, services computing, cloud computing, artificial intelligence, big data with analytics, mobile systems, collaboration networ...
Book
This chapter presents an introduction to the emerging trends for architecting the digital transformation having a strong focus on digital products, intelligent services, and related systems together with methods, models and architectures. The primary aim of this book is to highlight some of the most recent research results in the field. We are prov...
Book
Enterprises are currently transforming their strategy, processes, and their information systems to extend their degree of digitalization. The potential of the Internet and related digital technologies, like Internet of Things, services computing, cloud computing, artificial intelligence, big data with analytics, mobile systems, collaboration networ...
Chapter
Full-text available
The importance to cope with online fake reviews in Tourism becomes more and more evident. In the hotel sector hoteliers as well as guests often struggle with the challenges to separate true and fake reviews from each other. Therefore, our research introduces HOTFRED - a flexible hotel fake review detection system - as part of an on-going research p...
Chapter
A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processe...
Book
This book highlights new trends and challenges in intelligent systems, which play an essential part in the digital transformation of many areas of science and practice. It includes papers offering a deeper understanding of the human-centred perspective on artificial intelligence, of intelligent value co-creation, ethics, value-oriented digital mode...
Book
This book contains the proceedings of two long-running events held along with the CAiSE conference relating to the areas of enterprise, business-process and information systems modeling: * the 22nd International Conference on Business Process Modeling, Development and Support, BPMDS 2021, and * the 26th International Conference on Exploring Modeli...
Chapter
A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processe...
Article
Full-text available
Since the arrival of the internet and affordable access to technologies, digital technologies have occupied a growing place in industries, propelling us towards a 4th industrial revolution: Industry 4.0. In today’s era of digital upheaval, enterprises are increasingly undergoing transformations that are leading to their digitalization. The traditio...
Article
Purpose This paper aims to investigate actual tourist customer visiting behavior with behavioral data from Google Popular Times to evaluate the extent that such an online source is useful to better understand, analyze and predict tourist consumer behaviors. Design/methodology/approach Following six hypotheses on tourist behavior, a purpose-built s...
Chapter
Today, many companies are adapting their strategy, business models, products, services as well as business processes and information systems in order to expand their digitalization level through intelligent systems and services. The paper raises an important question: What are cognitive co-creation mechanisms for extending digital services and arch...
Chapter
Intelligent systems and services are the strategic targets of many current digitalization efforts and part of massive digital transformations based on digital technologies with artificial intelligence. Digital platform architectures and ecosystems provide an essential base for intelligent digital systems. The paper raises an important question: Whi...
Article
Predictive maintenance has the potential to improve the reliability of production and service provisioning. However, there is little knowledge about the proper implementation of predictive maintenance in research and practice. Therefore, we conducted a multi-case study and investigated underlying conditions and technological aspects for implementin...
Book
The “HPI Future SOC Lab” is a cooperation of the Hasso Plattner Institute (HPI) and industry partners. Its mission is to enable and promote exchange and interaction between the research community and the industry partners. The HPI Future SOC Lab provides researchers with free of charge access to a complete infrastructure of state of the art hard an...
Conference Paper
Full-text available
Recent studies confirmed the creation of value by social information systems. However, few is known about the mechanisms that create value in social information systems. Using a design science approach, this article investigates how social information systems create value. Based on a literature review, we identify four types of emergent interaction...
Article
Full-text available
Artificial Intelligence-based Assistants AIAs are spreading quickly both in homes and offices. They already have left their original habitats of "intelligent speakers" providing easy access to music collections. The initiated a multitude of new devices and are already populating devices such as TV sets. Characteristic for the intelligent digital as...
Conference Paper
Full-text available
Smart contracts are highly relevant due to their support for new decentralized business models and processes. We empirically investigate the benefit of implementing smart contracts. Our approach measures the benefit by capturing the impact of implementing smart contracts on processes directly. Thus, our research supersedes previous research that us...
Chapter
Presently, many companies are transforming their strategy and product base, as well as their culture, processes and information systems to become more digital or to approach for a digital leadership. In the last years new business opportunities appeared using the potential of the Internet and related digital technologies, like Internet of Things, s...
Conference Paper
Full-text available
Reducing value co-destruction in Tourism An exploration of consumer strategies to detect fake online service reviews.
Article
Full-text available
Zusammenfassung Die Zuverlässigkeit der IT-Services ist die Voraussetzung für die reibungslose Ausführung von Geschäftsprozessen und entscheidet so wesentlich über den wirtschaftlichen Erfolg von Unternehmen. Um den Ausfall von IT-Services zu vermeiden, ist es wichtig ihre Resilienz zu erhöhen also ihre Fähigkeit den Ausfall von untergeordneten IT-...
Poster
Full-text available
Smart contracts provide trust between transaction partners without integrating a third party. Practice has already noticed their advantages and enterprises are increasingly using smart contracts. However, research is still under development and a common scientific foundation is still missing. This paper responds to that gap. The results we found an...
Chapter
Enterprises are presently transforming their strategy, culture, processes, and their information systems to become more digital. The digital transformation deeply disrupts existing enterprises and economies. Digitization fosters the development of IT systems with many rather small and distributed structures, like Internet of Things or mobile system...
Chapter
Revenue management information systems are very important in the hospitality sector. Revenue decisions can be better prepared based on different information from different information systems and decision strategies. There is a lack of research about the usage of such systems in small and medium-sized hotels and architectural configurations. Our pa...
Chapter
For a long time, geographical distances restricted competition, nowadays competition is global. Thus, companies must build up strategies to cope with this situation. Individualized products could help enterprises to retain customers and their market position due to a differentiated supply. In this research paper we discuss 3D-printing processes as...
Article
Full-text available
New business opportunities appeared using the potential of the Internet and related digital technologies, like the Internet of Things, services computing, artificial intelligence, cloud, edge, and fog computing, social networks, big data with analytics, mobile systems, collaboration networks, and cyber-physical systems. Companies are transforming t...
Book
This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for...
Conference Paper
Full-text available
Blockchain technology enables a lot of knowledge possibilities in an even more digital business environment. Besides the well-known bitcoin application, another implementation so called smart contracts recently arised. Smart contracts profit from the blockchain mechanism benefits (e.g., transaction security). A huge advantage of smart contracts is,...
Article
A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processe...
Conference Paper
The advance of information technology impacts Tourism more than many other industries, due to the service character of its products. Most offerings in tourism are immaterial in nature and challenging in coordination. Therefore, the alignment of IT and strategy and digitization is of crucial importance to enterprises in Tourism. To cope with the res...
Conference Paper
Digitization of societies changes the way we live, work, learn, communicate, and collaborate. In the age of digital transformation IT environments with a large number of rather small structures like Internet of Things (IoT), Microservices, or mobility systems are emerging to support flexible and agile digitized products and services. Adaptable ecos...
Article
Retouren im B2C-Onlinehandel nehmen kontinuierlich zu und sind kostenintensiv. Das präventive Retourenmanagement versucht diesen entgegenzuwirken. Zur Implementierung des präventiven Retourenmanagements müssen verschiedene Daten im ERP-Umfeld gesammelt und ausgewertet werden. Starre Entscheidungsregeln behindern eine kunden- und produktorientierte...
Chapter
Customer-Relationship-Management (kurz: CRM) ist eines der zentralen Schlagworte in Wissenschaft und Praxis [13]. Seinen Ursprung hat das CRM im Relationship-Marketing (RM) [14, 15]. Dessen Gegenstand ist es, Kundenbeziehungen und Netzwerke in den Fokus des Marketings zu rücken und dadurch eine langfristige und individuelle win-win-Beziehung zwisch...
Chapter
Im nachfolgenden wird ein komprimierter Überblick über mögliche Public Cloud-CRM-Lösungen am Markt aufgezeigt. Prinzipiell existieren auf Basis unserer Erfahrung zwei grundlegende Möglichkeiten.
Chapter
Basierend auf den Einflussfaktoren zur Nutzung von Public Cloud CRM (vgl. Kap. 4) muss eine Entscheidung getroffen werden, ob eine CRM in der Public Cloud im Unternehmen eingeführt werden soll.
Chapter
Public Cloud-Lösungen wie CRM werden für Unternehmen immer wichtiger. Für viele Unternehmen kann dies ein richtiger Weg sein, um die Bereitstellung eines guten CRM-Instrumentariums zu gewährleisten. Die Entscheidung für diese Lösung ist jedoch mit vielen Fragen verbunden, welche im Einzelfall und unter Abwägung vieler Gesichtspunkte geschehen muss.
Chapter
Cloud-Computing ist ein Ansatz, der darauf fokussiert, die Arbeitsteiligkeit im IT-Bereich zu erhöhen [5]. Im Gegensatz zu früheren Ansätzen setzt Cloud-Computing stark auf die Automatisierung von Dienstleistungen und ist sehr stark technologiegetrieben [48].
Chapter
Customer-Relationship-Managementsysteme in der Cloud können entweder durch das Unternehmen selbst betrieben werden oder bspw. über einen externen Anbieter in der Public Cloud realisiert werden.
Book
Dieses essential stellt fundiert und praxisorientiert die Grundlagen von CRM in der Public Cloud dar. Das Autoren-Team gibt einen grundlegenden Einblick in das Cloud-Computing basierte Customer Relation Management und zeigt auf, welche Faktoren die Kombination der beiden beeinflussen. Sie erfahren, wie ein Public-Cloud-CRM-System eingeführt werden...
Book
This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 19th International Conference on Business Process Modeling, Development and Support, BPMDS 2018, and the 23rd International Conference on Evaluation and Modeling Methods for...
Conference Paper
Digitization transforms business process models and processes in many enterprises. However, many of them need guidance, how digitization is impacting the design of their information systems. Therefore, this paper investigates the influence of digitization on information system design. We apply a two-phase research method applying a literature revie...