Rahmat Trialih

• S.Kom in Computer Science. M.Kom in Information System.
• PhD Student at University College Cork

This study addresses satisfaction of generation X and Y as customer to mobile banking service quality of bank ABC in Indonesia. This research purposes to find out how mobile banking service quality influences the customer satisfaction especially in generation X and Y. While most studies relating to bank customers of generation X and Y have not rece...

COVID-19 has disrupted all aspects of human life. To mitigate the impact of the pandemic, several efforts have been taken, including by Indonesian scholars abroad. This book entitled Indonesia Post-Pandemic Outlook: Environment and Technology Role for Indonesia Development explores environment and technology issues and topics related to the COVID-1...

COVID-19 has disrupted all aspects of human life. To mitigate the impact of the pandemic, several efforts have been taken, including by Indonesian scholars abroad. This book entitled Indonesia Post-Pandemic Outlook: Environment and Technology Role for Indonesia Development explores environment and technology issues and topics related to the COVID-1...

COVID-19 has disrupted all aspects of human life. To mitigate the impact of the pandemic, several efforts have been taken, including by Indonesian scholars abroad. This book entitled Indonesia Post-Pandemic Outlook: Environment and Technology Role for Indonesia Development explores environment and technology issues and topics related to the COVID-1...

BACKGROUND Information technology creates supremacies by using or exploiting human resources or business which already exist. The use of modern information technology is form of merging between information technology and substantial complementary resources in order to acquire better performance. In this sense, the escalation of information technolo...

Purpose This paper aims to know the interest of leading small- and medium-sized enterprises (SMEs) of Y generation in Surabaya City using mobile commerce, identify the effort that has been done by the leading SMEs actors of Y generation in Surabaya City to expand its business network by using mobile commerce, and analyze the success rate of the use...

Purpose This paper aims to assess the importance of maximizing resources in an institution to promote knowledge management (KM) practices, namely, leadership, information technology (IT) and KM. The relationship among them was analyzed. Previous studies’ relating aspects of KM were concerned about the industry; however, the academic institution ha...

Stemming is one of the stages performed on the process of extracting information from the text. Stemming is a process of converting words into their roots. There is an indication that the most accurate stemmer algorithm is not the only way to achieve the best performance in information retrieval (IR). In this study, seven Indonesian stemmer algorit...

Knowledge management (KM) is considered as an important instrument for gaining enterprise competitive advantage. However, a major obstacle from the perspective of integration still exists. Several studies show that the support of Top Management (TM) and Information Technology (IT) become two core issues faced by the enterprise. This study aims to r...

This study addresses the issues leadership style (path goal theory), information technology infrastructure, and knowledge management implementation in State Islamic University of Sultan Syarif Kasim Riau. This article purpose to analyze and examine how leaders and the infrastructure of technology information may support for knowledge management imp...

While studies have highlighted the importance of knowledge sharing in organizations to help improve performance, there is still a difficulty among workers to share knowledge due to the fear of losing valuable knowledge. In this article, we present a study investigating factors that influence knowledge sharing among workers of academic institutions,...