Quoc Trung Pham

• PhD. in Economics
• Assoc. Prof./ Head of Simulation Lab. at Ho Chi Minh City University of Technology

In human resource management, training is considered one of the most effective ways to improve employees’ task performance. However, the effectiveness of training depends mostly on the resources and effort of learners, especially the operant resources. This study investigates the influence of operant resources on individual task performance within...

The fast development of social media and online marketing brings a lot of benefits to business. In marketing, the use of controversial advertisements has increased in the last 2 decades. However, it is not clear whether consumers hold positive or negative attitudes toward controversial advertisements. Although the consumers’ attitudes toward compet...

The objective of this research is to investigate the effect of customer involvement in different stages of the new product development process and absorptive capacity on the growth performance of startups. In this paper, the linear regression was utilized to analyze the empirical data collected from 152 startups in Vietnam. Results showed that cust...

Research on knowledge management (KM) has created the perception that the most basic and important thing for enterprises is the exploitation of external knowledge sources to be able to fill the knowledge gap in enterprise. However, this understanding has not been adequately researched both theory and experiment in the context of SMEs. Therefore, th...

Purpose This paper claims to identify the behavioral and cultural features that push to use, or not, cryptocurrencies for electronic commerce. Indeed, despite the use of cryptocurrencies for electronic commerce spreading worldwide at a fast and growing pace, there are supporters and detractors among their users. The analysis of what distinguish the...

Purpose: Digital or online banking in Africa and Asia has become not only a channel, but a crucial service of the industry for the past decade. The quality of online banking service is, therefore, an important aspect that might reflect the total service of a bank. The study aims to investigate whether there are differences in eight service quality...

Thương Mại Mạng Xã Hội (TMMXH), một hình thức của Thương Mại Điện Tử (TMĐT) trên nền tảng truyền thông xã hội, ngày càng phổ biến, cho thấy sự tiện lợi đối với cả người bán lẫn người mua. Tuy nhiên việc khách hàng không thể tiếp xúc trực tiếp với sản phẩm dễ gây hoài nghi và cản trở ý định mua hàng của họ. Thế nên, lòng tin, theo quan điểm của nhiề...

The Internet of Medical Things (IoMT) is a growing paradigm that offers several efficient and productive solutions for the treatment of various ailments for both patients and medical professionals. The IoMT has many advantages, but security remains a problem that must be overcome. The inexperienced IoMT users’ lack of security and privacy conscious...

The diabetes mellitus has been known to be a serious illness and revered for its ability to cause high mortality rate. This disease is famous among both youth and adult for its existence in the human body, and very difficult to diagnose, thus, produces an under-diagnosis issue when clinicians try to pinpoint the precise symptoms for disease predict...

With the fast development of insurtech, many researchers are doing research in understanding customer behavior regarding the adoption of insurance applications. However, there is a lack of research on the subject in developing countries such as Vietnam. The primary purpose of this article is to develop a predictive model for the intention to use th...

Research Aims: Human resources are critical for success in the digital economy. However, IT human resources are predicted to be scarce and attracting IT talent is difficult for many enterprises. Currently, employer branding and social media advertising are possible solutions to these problems. This research aims to evaluate the influence of EVP and...

Objective of the study: Although many e-commerce startups have been established in recent years, there is a high rate of business failure in start-up community. In addition, e-commerce in Vietnam is still at a beginning stage with many potentials and risks. The research aims to find impact factors which lead to the success of e-commerce startups in...

Among investors of cryptocurrencies there are supporters and detractors; this claims for the identification of the behavioral and socio-demographic factors that push to invest (or not) in cryptocurrencies. A survey has been administered to 275 Italian investors. Together with socio-demographic features (gender, income, age, and education), behavior...

Nghiên Cứu (NC) này dựa trên mô hình NC của Valdez-Juárez, García-Pérez de Lema, và Maldonado-Guzmán (2016) và các lý thuyết có liên quan nhằm mục đính xem xét mối quan hệ giữa Quản Lý Tri Thức (QLTT), đổi mới và Hiệu Quả Tổ Chức (HQTC) trong các Doanh Nghiệp Vừa Và Nhỏ (DNVVN) tại Việt Nam (VN). Bảng câu hỏi khảo sát được gởi tới các nhà quản lý đ...

Knowledge transfer effectiveness is considered one of the most important factors for ensuring the success of any enterprise, especially for multinational enterprises. However, in the case of Japan, the effectiveness of knowledge transfer between Japanese managers and foreign employees is not high. This limited effectiveness is understood as linked...

Despite the intention to follow the technological wave, data show that there are still signs of difficulties for internal auditors to adopt IT and data analytics for their activity. Consequently, the purpose of this paper is to answer the research question: what are the barriers in adopting IT and data analytics for internal auditing? Semi-structur...

In recent years, knowledge or more broadly intellectual capital (IC) has been considered an organization's most important resource, and its effective management is a key factor to an organization's success. One of the widely recognized approaches is knowledge management (KM), as KM is the systematic and organized utilization of the intellectual pow...

Objective of the study: Knowledge transferring through Foreign Direct Investment (FDI) enterprises is a strategic policy for the economic development of many countries. However, in the case of Vietnam, the effectiveness of knowledge transfer in FDI enterprises is not clear, especially with the impact of cultural distance between foreign investors a...

Despite the intention to follow the technological wave, data show that there are still signs of difficulties for internal auditors to adopt IT and data analytics for their activity. Consequently, the purpose of this paper is to answer the research question: what are the barriers in adopting IT and data analytics for internal auditing? Semi-structur...

Today, Knowledge Management (KM) is becoming a popular approach for improving organizational innovation, but whether encouraging knowledge sharing will lead to a better innovative working behaviour of employees is still a question. This study aims to identify the factors of KM affecting the innovative working behaviour of Information Technology (IT...

Digital products are illegally used in various areas in the world. This behavior causes bad effects on e-commerce activities. This study aimed to find out factors influencing digital piracy behavior in Vietnam, where digital piracy rate is fairly high. In previous research, the approach focused on separate aspects and the scope focused mainly on st...

e-Learning systems nowadays become vital for many universities in developing countries. They are useful for increasing educational quality and providing students with high-quality learning resources. However, how to attract students to use e-learning systems and how to improve their learning outcomes through e-learning are still difficult questions...

Social networking is more and more utilised by many companies in marketing, knowledge management, entertainment, and collaboration. However, how to take advantage of social medias to support marketing activities, attracting more customers and encouraging knowledge sharing… is still a difficult question. In addition, the research on knowledge sharin...

Social networking is more and more utilised by many companies in marketing, knowledge management, entertainment, and collaboration. However, how to take advantage of social medias to support marketing activities, attracting more customers and encouraging knowledge sharing… is still a difficult question. In addition, the research on knowledge sharin...

This study aims to identify the effect of ERP system on the work environment of end users, in regarding of problem-solving support, job discretion, management visibility and cross-functionality, authority and decision rights and overall impact on the organization. This research used the survey methodology to collect data from the end-users who work...

Today, enterprise resource planning system (ERP) becomes popular and it is implemented in most business (in all fields and sizes) all over the world as well as in Vietnam. However, according to consultant experts, ERP projects, though on a large scale with high cost, entail low success rate. For Vietnamese contexts, those findings above are all the...

E-learning is the application of innovative ICT platforms and Internet in education to make it easier, spacious, and more efficient. Advantages of e-learning are recognized, but its impact on learning achievement and knowledge transferring are not confirmed clearly. Learning is considered the skills of students and knowledge gained through experien...

In the context of today's globalization, Vietnamese enterprises, especially small and medium ones (SMEs), have to face with many challenges and have to innovate for survival and development. The global integration process also means that local enterprises have to compete with foreign enterprises with advanced knowledge and modern management skills....

The industrial revolution 4.0 opens many opportunities for online learning and leads to the need to study, entertain, and work anywhere and anytime. Recently, e-learning systems become vital for any university to increase the educational quality and to provide students useful and high quality learning resources. However, how to encourage the e-lear...

E-learning is the application of innovative ICT platforms and Internet in education to make it easier, spacious, and more efficient. Advantages of e-learning are recognized, but its impact on learning achievement and knowledge transferring are not confirmed clearly. Learning is considered the skills of students and knowledge gained through experien...

Electronic commerce (e-commerce) is an increasingly popular trend in modern economy concomitant with the development of the Internet. E-commerce has developed considerably, making Vietnam one of the fastest growing markets in the world. However, its growth rate has not matched its potential, leading to the question how online retailers could improv...

Main contents include: Introduction, Method & Literature review, Risks in SCM of Apparel industry, SCM capability in Vietnam, Problems of SCM of Apparel industry, Opportunities & Recommendations, and Conclusion.

This study aimed to find out factors influencing personal digital piracy behavior in Viet Nam, and to make recommendations mitigate this situation. Based on the Theory of Planned Behavior (TPB), and the Unified Theory of Acceptance and Use of Technology (UTAUT), this study will propose an integrated model that combines psychological, moral, and tec...

In society, knowledge becomes more and more important, and knowledge management becomes one of the best approaches for ensuring the success of any business. This book investigates some current problems in the management of IT businesses in Vietnam and explores the possibility for solving these problems by focusing on KM practices, such as: human re...

The aim of this research is to explore and measure the effect of Training and development activities on the work performance of IT employees. The scope of this research is software companies in Ho Chi Minh City, Vietnam. In this research, Training & Development includes two components, which are Training content & Trainers and Employee development....

Nowadays, Social Networking Sites (SNSs) have attracted billions of users all around the world. In Vietnam, SNSs become more and more familiar with Vietnamese people and Facebook is the most popular SNS. Social capital is an important term in the field of study and Social behavior becomes an important topic in the major universities of the world. H...

This paper introduces a model for measuring the ICT maturity of SMEs. It is based on four main factors: Infrastructure, Application, Human Resource and ICT Policy. The ICT maturity of an enterprise is a solid foundation for successful implementation of knowledge management. Based on trend analysis, this paper proposed a 5-stage roadmap of ICT devel...

Nowadays, Social Networking Sites (SNSs) have attracted billions of users all around the world. In Vietnam, SNSs become more and more familiar with Vietnamese people and Facebook is the most popular SNS. Social Capital is an important term in the study and social behavior, an important sector in the major universities of the world. However, Social...

Together with developing in economic, food safety becomes hot topic in Vietnam especially in urban city like Ho Chi Minh City. Vegetables is essential and main part of family meal and more shoppers are interested in organic vegetables. Many producers and convenient shops invested in organic vegetable, but many also left this industry because of low...

In knowledge era, knowledge sharing has been becoming an essential issue to knowledge-based organizations, such as IT businesses. However, knowledge sharing among workers in IT organizations is not efficient in reality. Especially, in a developing country like Vietnam, there is a lack of research in this topic. Therefore, this research tries to ide...

This research is carried out to measure the impact of organizational culture on employees' labor productivity in the software companies in Vietnam. In this study, the organizational culture measurement scale is developed based on the questionnaires of Romualdas et al., and labor productivity is based on perceptual measurement. There are 97 qualifie...

Ngày nay, khi thế giới đang bước vào kỷ nguyên thông tin-tri thức, tri thức ngày càng trở nên quan trọng, và được xem là một nguồn tài nguyên quý giá để nâng cao năng lực cạnh tranh và đảm bảo sự phát triển bền vững của mọi quốc gia, tổ chức. Chính vì vậy, hiểu rõ về nguồn lực này và khai thác, quản lý tốt nguồn vốn tri thức là một chìa khóa quan t...

Although the application of business intelligence (BI) system has increased recently, the critical success factors (CSFs) of BI system implementation remain poorly understood. Therefore, understanding CSFs for BI system is necessary for a company to be successful in implementing a BI system. Currently, the number of business successfully implemente...

Purpose – Artificial neural network (ANN) is considered a good solution for building non-linear relationship between input and output parameters, which is suitable for solving production back allocation, which is the most important step for production planning of petroleum mine. The purpose of this paper is to suggest a solution for solving product...

This research focused on understanding the current situation and factors affecting life quality of workers at Export Processing Zone/Industrial Parks (EPZ/IPs) in HCMC. Based on data collected from 250 employees, who are working at 5 companies in EPZ/IPs, the current quality of life of Vietnamese workers is at an average level. Although they feel s...

In today’s knowledge era, knowledge management is increasingly considered the best strategy for improving the labor productivity of an enterprise. However, the effectiveness of KM on labor productivity is not known exactly. Despite the growing interest in KM research, there are knowledge gaps, especially in the context of a developing country like...

The explosive growth of the Internet in recent years has led to the development of online newspapers. To survive in the context of printed newspaper sales declining, the global newspaper industry is starting to collect fee from online newspapers’ readers. In Vietnam, the ability to attract readers of online newspapers is still low. In fact, paid on...

Customer Engagement Behaviors is a group of factors affecting to the Loyalty, mediating via Social Benefits. In Vietnam, former researches measuring the Loyalty of customers engaged in Social Networking sites, such as: Facebook, are still rare, especially in the travel industry. This research aims to fill this gap by testing these hypotheses in tra...

Generally, measuring the Information and Communication Technology (ICT) maturity is the first step to build a knowledge system in an enterprise. Knowing ICT maturity helps enterprises make a plan for improving their ICT state to strengthen their competitive capability. In this paper, the concept of intuitionistic fuzzy set is applied to Analytic Ne...

The paper provides an application which is a combination between decision making technique and fuzzy logic to build a supply chain performance measurement system in textile industry in Ho Chi Minh City. The methodology is a combination of theoretical analysis, Delphi quantitative method and Combined Fuzzy Multiple Attribute Evaluation (CFMAE) metho...

Design, analysis and evaluation of supply chain play an important role in the operation and establishment of of business competiveness. The design and analysis of supply chain generally solves issues concerning costs and customer services. Indicators of the two factors are often used in supply chain capacity evaluation models. In addition, there ha...

In knowledge age, knowledge is considered the only sure source for the competitive advantages of any modern organization. However, managing intellectual capital is challenged, especially for SMEs in developing countries like Vietnam. In order to help SMEs to build KMS and to stimulate their intellectual capital, a suitable technical platform for co...

Cloud computing and E-learning are the inevitable trend of computational science in general, and information systems and technologies in specific. However, there are not many studies on the adoption of cloud-based E-learning systems. Moreover, while there are many papers on information system adoption as well as customer innovativeness, the innovat...

Software engineering process (SEP) is more and more considered the key factor for any software company to create a better quality software with low costs and high productivity. However, there is a gap between theory and practice of applying modern SEP, such as Agile method, for improving the efficiency of software project management, especially for...

In knowledge society, knowledge management (KM) is considered the best strategy for improving the labor productivity of an enterprise. However, the effectiveness of KM on labor productivity is not known exactly, especially since it depends on the development level of a country. To find a solution based on KM approach for improving the labor product...

Promoting information technology (IT) industry and identifying the critical success factors contributing to the success of IT companies are of special concerns for the Vietnamese government. This conceptual framework is formed to explore “The key determinants of success of software companies in Vietnam”. A number of factors have been identified fro...

In knowledge society, knowledge management KM is considered the best strategy for improving the labor productivity of an enterprise. However, the effectiveness of KM on labor productivity is not known exactly, especially since it depends on the development level of a country. To find a solution based on KM approach for improving the labor productiv...

In knowledge society, knowledge management (KM) is increasingly considered the best strategy for improving the competitiveness of any enterprise. However, implementing a knowledge management system (KMS) successfully is a difficult problem for many enterprises, especially for small and medium enterprises (SMEs) because of their lack of resources fo...

This paper introduces a model for measuring ICT 1 maturity of SMEs 2. It is based on 4 main factors: Infrastructure, Application, Human Resource and ICT Policy. The ICT maturity of an enterprise is a solid foundation for successful implementation of knowledge management. Based on trend analysis, this paper proposed a 5-stage road-map of ICT develop...

The previous approaches for KM focused on either of two main strategies: Codification or Personalization (which focused on explicit or tacit knowledge, respectively). Those approaches lead to serious problems, such as: difficulty for integration, inconvenience in knowledge accessibility, limitation of participation, disjunction of knowledge... The...