Prakash K. Chathoth

• PhD
• Professor at School of Business Administration, American University of Sharjah

Purpose This study aims to explore memory-dominant logic (MDL) in the luxury hotel context to assess the flow of management experience decisions to memorable experiences, which lead to guest outcomes. While research into memorable experiences has gained traction, the theoretical underpinnings of what makes an experience memorable in a luxury hotel...

Purpose This paper aims to develop a conceptual framework for further understanding the risks embedded in co-creation services in high-contact service transactions. It delineates behavioral and economic perspectives focusing on agency costs, risk behavior, compensation structure and provides a context in which information is processed. Design/meth...

There is a dearth of research assessing organizational factors in hospitality that have an effect on employee engagement (EE) in the co-creation of services. Using qualitative research design we examined these factors in three luxury hotels. The data were collected from six focus group interviews and the findings reveal that EE in hospitality servi...

This study explores the situational and personal factors affecting hospitality employees’ engagement in the co-creation of value. The concept of value co-creation emerged from the general co-creation literature, and little research has assessed how situational and personal factors enhance our understanding of value creation. To explore these underl...

The growth of technology has resulted in the use of state-of-the-art systems such as artificial intelligence (AI) and robot-based applications and services in the hotel industry. Recently, there has been some discussion on the adoption of such technologies and their impact on hotels’ operational costs as well as the quality of service to customers....

Strategic Management for Hospitality and Tourism is an essential text for both intermediate and advanced learners aspiring to build their knowledge related to the theories and perspectives on the topic. The book provides critical and analytical insights on contemporary theoretical models and management practices while enhancing the learning process...

Blockchain is one of the latest network-based technologies, which will have significant impact on most industries including tourism. Even though blockchain technology is at the infancy stage of development, tools such as cryptocurrencies, smart contracts, and Decentralised Applications have begun to influence tourism transactions. This paper makes...

Earlier theories of business logics represent a shift in the value creation mindset. This study proposes a framework related to the applicability within the context of hospitality and advocates advancing the existing logic beyond value-in-use or experience to value-in-memory as a firm strategy described as memory-dominant logic (MDL). The proposed...

Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and ot...

Purpose – This paper aims to present a review of the literature associated with co-creation and higher-order customer engagement concepts and poses critical questions related to the current state of research. Additionally, the paper presents a framework for customer engagement and co-creation with relevance to hospitality transactions. Design/met...

Festivals can provide an effective vehicle for sustainable tourism. It is therefore necessary to examine the impacts of festival tourism as well as their consequences in order to manage their relevance to the local community. The lack of a multiple mediation approach, however, has hampered research on the psycho-social process through which festiva...

Purpose – The purpose of this study is to review the hospitality and tourism strategy literature to identify trends related to key topical areas of research. The study objectives include identifying hospitality and tourism strategy challenges; presenting a synthesis of frequent strategy topics; and identifying opportunities for future research. De...

This book attempts to outline value creation in tourist experiences, theoretically and practically, in order to obtain new understandings and models to help identify how value creation is changing within the tourism industry and demonstrate ways in which both tourists and settings can proactively take part in this change, thus becoming a vital elem...

This paper purports a multi-level ethics management model by integrating and examining past theories in the literature. The model has five distinct levels, with progression occuring among the levels. The study verifies the existence of the five levels of the ethics management model within the hospitality and tourism context by performing a structur...

As a leader and a visionary, and one who “Dared to Dream,” M. S. Oberoi is regarded as the father of the Indian Hotel Industry, who has left behind a legacy of service quality and perfection, which is reflected in his creation of the Oberoi Group of hotels. This article provides a narrative on his life and his achievements while elucidating his qua...

This study investigates a new multiple mediation model, in which the relationship between core self-evaluations (CSE) and job performance is mediated by assimilation-specific adjustment comprising task mastery, fitting in, standing out, role negotiation, interpersonal relationships, and membership identification. Self-report data from luxury hotel/...

This article delves into international expansion strategy formation and evolution in the field of hospitality, responding to calls for more theoretical research on the subject. The article reviews the literature and develops propositions regarding how internationalization strategy, in terms of both its content and process of formation, is affected...

Employees’ organizational assimilation (OA) research and practice have been hampered by the unsatisfactory psychometric properties of the existing scales of assimilation-specific adjustment measures (ASAM) and by the contamination of study findings using these problematic scales. To work around this problem, this study seeks to develop a new ASAM s...

This article addresses the questions of how hotel managers perceive the impact of information technology (IT) on hotel service operations, particularly transaction costs, and whether its impact on these costs affects the decision-making framework. A multiple case study approach using a two-stage interview process was adopted. This comprised a close...

This study delves into the organizational trust based similarities and differences across “individualist” and “collectivist” service employees in hotels. Specifically, the three dimensions of organizational trust, i.e., integrity, commitment and dependability are compared across the two samples from the U.S. and India to highlight how employees per...

This study examines an integrative mediation model, in which person-organization fit (PO fit) mediates the effects of global self-esteem (GSE) on choice intention (CI) and overall job satisfaction (OJS), respectively. Intern newcomers who just finalized their placement in hospitality and tourism organizations responded to self-completed questionnai...

Budget hotels are a relatively new concept in China. In terms of the mode of development, leasing has been popular among the company-run budget hotels. This study explores the factors that influence company-run budget hotels in China to choose leasing (under company-run operations) as a vehicle to expand their budget hotel business instead of franc...

This study captures the impact of the employees’ perceptions of service climate on their level of satisfaction. The authors extend such a model using underpinnings from the strategy implementation literature to test and develop three competing models of service climate as their impact on employee satisfaction. Results indicate that the model with b...

Using an interactionist approach, this study examined the effects of the general self-efficacy (GSE) and the organizational socialization inventory (OSI) domains, as well as the GSE × OSI domains on tourism and hospitality organizations' success—newcomer perceived general job satisfaction (GJS) and intent to return (ITR)—in socializing their intern...

Based on social cognitive career theory (SCCT) (Lent & Brown, 2006; Lent, Brown, & Hackett, 1994, 2000), this study empirically investigated the influences of vocational interests, environmental support, and barrier on career choice intentions to working in hospitality and tourism organizations among the fourth-year undergraduate tourism and hospit...

The purpose of the paper is to explore and compare the current use of information technology-related advances in chain and independent full-service restaurants, the factors that motivate managers of these types of restaurants to decide whether or not to implement such technology, and how these managers perceive the impact of technology on the firm....

The co-alignment process has been used in hospitality strategy as a framework to explain strategic orientation of firms. In this study, using a sample from the US restaurant industry, the authors test the simultaneous impact of surrogates from constructs identified as part of the co-alignment model, i.e. environment, strategy, and structure, on fir...

In this article, the authors extend prior research on employees'perception of service climate by testing the impact of employees'perception of organizational trust on service climate and employee satisfaction. Multidimensional constructs of trust and service climate were developed using the literature in the trust and service management domains. Re...

This paper develops a conceptual framework that describes the impact of information technology (IT) on service management and transaction costs in full service hotel firms. It details how IT would help such firms to lower operations-related transaction costs. Further, the underpinnings of how IT would impact service management in full service hotel...

In this study, the authors hypothesize that growth strategies are not necessarily always performance-enhancing strategies that are sustainable. This is contrary to what industry managers tend to believe to be the outcome of growth strategies. Based on past research, a second hypothesis is developed that corporate liquidity impacts performance in a...

In this study, the authors examine the current structure of core curricula across 44 hospitality and tourism management schools in the United States from an organizational ecology perspective and propose a structure for programs to consider from the context of environmental forces that are driving change, so as to streamline core course offerings a...

This paper uses a case study approach to analyze the turnaround actions of two restaurant firms and compares them to the model of Robbins and Pearce [1992. Strategic Management Journal 9, 287–309]. The objective of this study is to scrutinize why these firms were unsuccessful in turning around and identify gaps between the firms’ actions and the em...

Over the past two decades, hospitality strategy researchers have made several attempts to develop models aimed at capturing the competitive strategies of hospitality firms. These efforts, although comprehensive in their own respect, were unable to verify the applicability of models proposed by Porter (1980) and Miles and Snow (1978) to the hospital...

The study of environment risk as a construct in strategy research has been mostly conducted in the context of events that occur in the environment of enterprises. Moreover, prior studies in hospitality strategy research have captured managers’ perceptions of their environment and its impact on firm business strategy, organizational structure, and p...

The authors develop testable propositions in this paper that contradict existing theory by suggesting that coordination costs in alliances do not increase as a result of increased coordination and association between partner-firms. Rather, firms employ increasingly complex coordination mechanisms under repeated transactions with partner-firms to mo...

The article focuses on strategic alliance theory as it applies to the hospitality industry. Citing research as well as real-world examples, the authors integrate a variety of concepts and develop four propositions about the growing use of strategic alliances in the hospitality industry. These propositions include the following: P1: Hospitality alli...

Organisational leadership is considered as a key to success of firms. Although several authors of the likes of Drucker and Lewitt have talked about this concept; by and large, firms within the hospitality industry have yet to put this concept to practice in the global as well as the local market domains. Understanding this concept in terms of how i...

Abstract The importance of testing the co-alignment model has been emphasized,by several researchers in the past. The present study is an attempt to test the model using theories in corporate finance and strategic management, which will also prove the commonalties,that exist between these domains of business research. This will help support the arg...