Peter Trkman

University of Ljubljana · School of Economics and Business

Purpose The study compares the effects of creativity and digital nativity, with the latter signifying proficiency in digital skills, on enhancing innovation among employees. The research specifically evaluates the impact of creativity and digital nativity on general innovative performance and personal innovativeness using IT (PIIT). Design/methodo...

My brief academic CV with the main publications, teaching experiences, and consulting and research projects

Ubiquitous digitalization combined with recent crises has increased the drive to develop new virtual tourism (VT) offerings. However, the factors influencing end-users’ adoption, participation and, most crucially, their readiness to pay have yet to be sufficiently investigated. In the paper, we test behavioral intentions regarding VT experiences an...

The growing popularity of “Supply Chain Transparency” (SCT) as an idea has motivated its use as a “buzzword,” leading to a lack of terminological clarity. Terms like visibility, transparency, and traceability are used colloquially or as synonyms for one another, yet often without a proper conceptual basis. We argue that the absence of a clear under...

A growing aspect of e-government is healthcare-related. Although preventative e-health services provided by governments like proximity tracing applications (PTAs) can bring important benefits, their adoption is lagging behind expectations. Researchers and policymakers need a better understanding of the factors that influence their adoption. The pap...

Digitalna preobrazba (DP) je popularna tema v vseh panogah in poslovnih okoljih. Ključno je, da podjetja razumejo, zakaj je DP tako priljubljena in kaj se je zaradi nje resnično spremenilo. V prispevku je izpostavljena trditev, da je evforija okrog DP dostikrat pretirana in se izkorišča za pritegnitev pozornosti vodstva podjetij. Ključno pa je to p...

Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such development comes in stages. Current literature underestimates the interrelationships between BPO ca...

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis , design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...

Carbon emissions are on the rise and threaten to change the way humans live. Information technology can contribute to reducing such emissions by either virtualising or eliminating some human activities. However, without a proper understanding of humans' value proposition and processes, such developments might not lead to behaviour that is more envi...

Purpose The importance of information systems (IS) professions is increasing. As personality-job fit theory claims, employees must have suitable personality traits for particular IS professions. However, candidates can try to fake-good on personality tests towards the desired personality type. Thus, the purpose of this study is to identify archety...

During a crisis such as COVID-19, governments ask citizens to adopt various precautionary behaviours, such as using a voluntary proximity tracing application (PTA) for smartphones. However, the willingness of individual citizens to use such an app is crucial. Crisis decision theory can be used to better understand how individuals assess the severit...

Recent reviews demonstrate the usefulness of the business model concept as a level of analysis in management, whereas less attention has been devoted to the analysis of the paths of past research to guide its future development. We used bibliometric methods, specifically bibliographic coupling and algorithmic historigraphy, to trace the development...

My academic CV (July 2020)

The rise in popularity of the behavioral operations management field has resulted in several attempts to clearly establish this multidisciplinary field. Given the divergent views of what the field actually includes, this paper attempts to contribute to an ongoing debate about the current state of the field as a research field and its future develop...

A management framework (like the Business Model Canvas or SWOT) is a combination of interlinked items that supports a particular approach to a specific objective. Various management frameworks are widely used even though their origins, adoption, and value remain vague. Previous research tried to decipher the adoption of these management frameworks,...

Process management is a performance-relevant capability that integrates exploitation of existing processes and exploration of new processes. Although important, it has been neglected and not well addressed organizational-level practice within the dynamic capabilities view (DCV). Therefore, this two-study survey research examines whether process man...

Many companies invest considerable resources in developing Business Analytics (BA) capabilities to improve their performance. BA can affect performance in many different ways. This paper analyses how BA capabilities affect firms’ agility through information quality and innovative capability. Furthermore, it studies the moderating role of environmen...

Context. Eliciting user stories is a major challenge for agile development approaches. Conceptual models are used to support the identification of user stories and increase their understanding. In many companies, existing model documentation stored as either use cases or BPMN models is available. However, these two types of business process models...

Digital transformation (DT) is attracting increased attention; many papers and special issues focus on various aspects of DT. Still, DT often serves solely as a repackaging of previously existing ideas. In our viewpoint paper, we argue that the term is over-hyped and has been used to rebrand various fields (e.g., business process management) to att...

Despite major changes in the environment, the business models of business schools have not experienced much change. Methods of teaching and research remain similar to 30 years ago. This paper focusses on the underlying reason for the inertia by investigating the implicit value proposition of business schools. It first reviews past literature on the...

Supply chain and operations management requires frequent decision making, and decisions are importantly influenced by the personality traits and knowledge of the decision maker. Thus, we analyse the effect of those factors on the confidence and quality of decisions taken in the context of supply chain management. The data was gathered via an online...

This post summarizes my LinkedIn blogs which I started in April 2017. Every first Wednesday of the month I publish a general post. Every third Wednesday a presentation of my research paper. Most final Wednesdays are reserved for an out-of-scope topic.

Purpose Business process management (BPM) has received much focus throughout the years, yet there have been calls questioning the future of BPM. This paper aims to explore the current state of the field through a dynamic literature review and identify the main challenges for its future development. Design/methodology/approach A dynamic co-citation...

The list of papers that have cited my work till March, 31 2018 (self-cites not included)

Evaluations of the e-business course (taught at Faculty of Economics, triple-crown accredited school in Ljubljana, Slovenia, spring semester 2017; 3rd year undergraduate + Erasmus students)

Organisations are investing heavily in various social media applications. Several case studies show that such undertakings may be promising at first glance, but often amount to little. More attention has to be paid to the factors that influence the business value of a social media application. The paper proposes a framework which argues that busine...

Purpose With the globalisation of supply chains the importance of supply chain risk management (‘SCRM’) has grown considerably. Still, although both researchers and practitioners fully agree on its importance, most companies pay very limited attention to SCRM. This exploratory paper uses expectation confirmation theory to investigate the reasons fo...

Purpose: The quality of information sharing is of the utmost importance for supply chains (SCs). The purpose of this study is to improve understanding of the human attitude: willingness to share, its antecedents and, its role in improving information sharing quality. Methodology: Based on information sharing theory, a theoretical model and research...

Background Although telehealth offers an improved approach to providing healthcare services, its adoption by end users remains slow. With an older population as the main target, these traditionally conservative users pose a big challenge to the successful implementation of innovative telehealth services. Objectives The objective of this study was...

Purpose To extend the topics from 2007 paper to stimulate debate on strategic issues vital for the long-term success of supply chains. We upgraded from SC process modelling towards SC business model management; from information to knowledge transfer and from the maturity of SC to dynamic capabilities. The paper attempts to identify and connect the...

The presentation of the main activities of the Department for business informatics and logistics, Faculty of Economics, University of Ljubljana (teaching, research and consulting topics and achievements) attached. Nice work, I am proud to be a member of this group!

Purpose – This paper argues that in order to achieve customer centricity through business process management, companies have to obtain the profound understanding of customers’ processes and when necessary change not only the interactions with but also the processes of their customers. A method is presented that allows doing this in a systematic man...

Business processes management should not be a one-off activity and processes need to be continually modelled, executed, monitored and improved; stakeholders need to be aptly involved in each of these activities. Potentials for achieving this lie in social media, as an increasingly popular option in the digital world with which to involve the creati...

Improving organizational performance by redesigning business processes and supporting them with a proper information system is a daunting challenge. We analyze the possibilities of business process management in general and in the healthcare sector in particular. The role of business process modeling as a way to increase an organization’s absorptiv...

The question concerning what makes for good BPM is often raised. A recent call from Paul Harmon on the BPTrends Discussion LinkedIN Group for key issues in BPM received 189 answers within two months, with additional answers still appearing. I have teamed up with a number of BPM researchers and practitioners to bring together our joint experience in...

Purpose – The purpose of this paper is to foster a common understanding of business process management (‘BPM’) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. Design/methodology/approach – The identification and discussion of the principles reflects our viewpoi...

A viable business model is crucial for the successful commercialization of disruptive technologies. The cloud computing industry provides an ideal example for exploring how various elements of a business model contribute to a product's success (or failure). We examine how Amazon.com, Salesforce.com and Siebel responded to the disruptive power of th...

The term “business model” has been misinterpreted and misused over the years, resulting in it being inadequately understood and applied by both practitioners and scholars. It is frequently confused with other popular terms in the management literature such as strategy, business concept, revenue model, economic model or even business process modelin...

Abstract The success of home telemedicine depends on end-user adoption, which has been slow despite rapid advances in technological development. This study focuses on an examination of significant factors that may predict the successful adoption of home telemedicine services (HTS) among older adults. Based on previous studies in the fields of remot...

This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. The...

The lack of success of information systems has been studied extensively. However, often only the implementation of an information system is studied without analysing the consequent effects on its adoption and later use. Our paper uses actor network theory to show how successful implementation and adoption can lead to a low level of later use and la...

A LinkedIn pracitioner oriented blog post explaining the paper Cimperman, M., Makovec Brenčič, M., Trkman, P., & de Leonni Stanonik, M. (2013). Older adults’ perceptions of home telehealth services. Telemedicine and e-Health, 19(10), 786-790

The paper analyzes the effect of the use of business analytics on supply chain performance. It investigates the changing information processing needs at different supply chain process maturity levels. The effects of analytics in each Supply Chain Operations Reference areas (Plan, Source, Make and Deliver) are analyzed with various statistical techn...

Tis paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-to- business relationships, collaborative efforts and their impact over supplier and customer- oriented processes performance. It highlights the Internet as an important enhancer of col- lab...

In a networked environment, it is essential for organizations to share knowledge among themselves if they want to achieve the global objectives such as collaborative innovation and increased effectiveness and efficiency of operations. However, sharing knowledge is not risk-free. An organization might lose its competitive edge if it shares too much...

Zusammenfassung Der Beitrag beweist, dass die Haltung gegenüber SOA dem typischen Hypezyklus folgt. Er reicht vom technologischen Auslöser über den Gipfel der überzogenen Erwartungen bis in das Tal der Enttäuschungen und führt zu der neueren Erkenntnis, dass SOA ein Konzept ist, das zwar Vorteile bringen kann, aber auch mehrere Einschränkungen aufw...

The paper argues that attitudes to SOA follow a typical hype cycle from Technological Trigger, Peak of Inflated Expectations, and a Trough of Disillusionment to the more recent realization that SOA is a concept that may offer certain benefits but has several limitations. The main research question studies how the attitude to SOA changes in various...

The paper presents a broadband diffusion analysis for European OECD member countries. The Bass diffusion model is used to estimate the total number of potential adopters, the coefficient of innovation and the coefficient of imitation. The analysis shows that if the present trends continue broadband services will not reach the 100% penetration rate...

The paper investigates the relationship between analytical capabilities in the plan, source, make and deliver area of the supply chain and its performance. The effects of analytics on different maturity levels are analyzed with various statistical techniques. A sample of 788 companies from the USA, Europe, Canada, Brazil and China was used. The res...

A method for assessing the optimal stock size for the expected order size for a single-period one-dimensional cutting stock problem is proposed. The stock size is optimal when the expected total costs of trim loss, warehousing, and non-fulfilment are minimum. The stock size is the sum of all bar lengths in the stock, and the order size is the sum o...

The paper investigates the relationship between analytical capabilities in the plan, source, make and deliver area of the supply chain and its performance using information system support and business process orientation as moderators. Structural equation modeling employs a sample of 310 companies from different industries from the USA, Europe, Can...

In recent years, organizations have invested heavily in e-procurement technology solutions. However, an estimation of the value of the technology-enabled procurement process is often lacking. Our paper presents a rigorous methodological approach to the analysis of e-procurement benefits. Business process simulations are used to analyze the benefits...

Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case-specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic cap...

The chapter analyses the use of broadband in EU countries in an attempt to find the main reasons, which explain the differences among countries. With the use of factor analysis the underlying factors were identified as: 1. enablers and means; 2. the use of services; and 3. the ICT sector’s development. Cluster analysis was used to identify similar...

Purpose The purpose of this paper is to analyse the benefits and challenges of using a wiki as an intranet/content management system in a company. Design/methodology/approach Combined with elements of action research, a longitudinal case study of implementing a wiki in a department of a Slovenian company was conducted. Interviews, surveys and a lo...

A review of state-of-the-art methods for cutting stock problem optimisation shows that the current methods lead to near-optimum results for the instantaneous opti-misation of trim loss. Further optimisation of this activity would not bring a considerable improvement. Th erefore, the paper treats cutting stock as a continuous business process and no...

Purpose The purpose of this paper is to report on the results of research into the precedence of the maturity factors, or key turning points in business process maturity (BPM) implementation efforts. A key turning point is a component of BPM that stabilizes within an organization and leads to the next maturity level. Design/methodology/approach Se...

In the paper a new approach to the cutting stock (CS) problem as one of the activities in the CS process is proposed. A thorough critical review of the literature is conducted in order to identify the main limitations of the current state of research. The main finding is that the CS problem is treated too narrowly and that the connection of the CS...

The paper highlights the importance of the holistic treatment of E-Government. The main challenges and benefits of renovating both upstream and downstream E-Government supply chains are reviewed. A new definition of E-Government that includes the whole supply chain of the public administration is proposed. Several limitations of current approaches...

Supply risk or the likelihood of supply disruptions is emerging as a key challenge to supply chain management. The ability to identify which supplier has greater potential of a disruption is a critical first step in managing the frequency and impact of these disruptions that often significantly impact on the supply chain. This paper presents prelim...

The paper discusses the interconnection of the adoption and diffusion of broadband (‘BB’), e-government (‘EG’) and e-commerce (‘EC’) services. It provides a structured literature review and proposes a conceptual framework for studying the interconnection of the development and adoption of BB, EG and EC. The interconnections of various concepts are...

This paper reviews several reasons why a number of self-references in a journal paper may indicate the fit of a paper to the scope of a journal. It shows how the calculation of impact factors and their thoughtless use for promotion/funding can encourage unethical behavior of editors and reviewers. Those actions may considerably hinder the objective...

The paper presents the results of a study that attempts to identify the main components that influence the development of broadband communications and access services, along with the analysis of sustainable strategies for fostering its further development. The paper briefly provides the appropriate combination of the relevant factors, methods and t...

Transition to e-government is not a simple introduction of information technology. It requires a radical change of the ways and mechanisms of operating the administration, which means a major business process change. Therefore, business renovation is a prerequisite for successful informatization. In the paper, the methodology for the business renov...

The paper analyses the household use of broadband technology and services in EU countries in an attempt to find the main reasons which explain the differences seen among countries. With the use of factor analysis, the underlying factors are identified as: (1) enablers and means; (2) the use of services; and (3) the ICT sector's development. Based o...

The paper deals with the general one-dimensional cutting stock problem (G1D-CSP), where optimization is not limited to a single order. Stock cutting is treated as a permanent business process in a company in which consecutive order sets need to be fulfilled either for production needs or for its customers. Exact demand for future orders is not know...

Purpose Business renovation, the effective utilisation of information technology and the role of business process modelling and simulation, are all vital in supply chain integration projects. This paper aims to show through a combination of these methods how the performance of the supply chain can be improved with the renovation and integration of...

The paper deals with business renovation, effective utilization of information technology and the role of business process modeling in supply chain integration projects. The main idea is to show how the performance of the supply chain can be improved with the integration of various tiers in the chain. Integration is prerequisite for effective shari...

In this article a combined method for the solution to the general one-dimensional cutting stock problem (G1D-CSP) is proposed. The main characteristic of G1D-CSP lies in that all stock lengths can be different. The new approach combines two existing methods: sequential heuristic procedure (SHP) and branch-and-bound. The algorithm based on the propo...

The paper deals with the question, how the efficiency and successfulness of web pages in information dissemination can be measured. The paper concentrates on the use of a corporate web page in public relations with different interest groups. Basic principles of public relations theory are summarized. The importance of web-page credibility is emphas...

In the paper we deal with a problem of cost minimization in General One-Dimensional Cutting Stock Problem in cases where available material is not sufficient for satisfaction of total demand. The decision, which order lengths, will be cut and what will the cutting plan be, has to be made. The solution is presented in a form of integer linear progra...