Peter Lok

• BSc, MHP, MBA, PhD
• Professor at The University of Sydney

Using a restricted probability sample of 269 participants, the key findings were: (a) that negative online reviews have a higher negative impact on customer equity than positive online reviews; this is a significant finding because previous findings were mainly short-term focus (on willingness to purchase) and long-term measurement such as ‘custome...

This study examines the impact of top management team (TMT) metacognition on entrepreneurial orientation and firm performance. The result revealed that the mediation effect of 'managing risk' in TMT entrepreneurial orientation has a negative impact on SMEs performance. Hence, TMT in SMEs should focus their strategic decisions on innovativeness and...

The ability to adopt new technology is vital to the performance and long-term growth of an organization. Contemporary technology adoption process models are primarily conceived from only the technology point of view and are seldom linked to an organization’s strategy and performance. Technology adoption that entails the commitment of substantial re...

This chapter investigates how online customer reviews affect consumer decision-making (willingness to buy) during their first purchase of services or products using brand trust as a mediating variable. A brief literature review, rationale and significance, and methodology are discussed, and a conceptual framework based on the relationships between...

Purpose – The purpose of this paper is to explore and explain how market and technological knowledge gained by executives interact in a complementary fashion to form the knowledge structure of their business model which in turn enable them to make sense of underlying complexities surrounding management of strategic courses of action. Design/method...

Through addressing gaps in the business model literature, we examine why small firms vary in their emphasis on business model innovation, (BMI); and how this affects their competitive growth. A theoretical model encompassing managerial, firm, and environmental level determinants of BMI was tested and related to the sales and employment growth of th...

This study examines the relationship between outsourcing motives, supplier–customer relationship and perceived customer value in non-core services outsourcing. 1,757 companies were randomly selected. 234 valid questionnaires were returned (13.4 % response rate). The structural equation method was used to obtain the best fit model. The most signific...

Purpose – The aim of this study is to determine key factors and processes for multinational companies (MNCs) to develop an effective stakeholder engagement and sustainable development (SD) framework. Design/methodology/approach – A qualitative multiple-case approach was used. A triangulation method was adopted (interviews, archival documents and o...

This study adopts a qualitative approach to develop an effective network alliance framework for SMEs in China. Six firms with extensive network partners from different industries were selected. The data were triangulated with the support of Nvivo analysis. The result showed that relationship management (inclusive of government relations) and knowle...

This research investigates how online customer reviews affect consumer decision-making willingness to buy during their first purchase of services or products. By using brand trust as a mediating variable in the relationship between online customers' reviews and consumers' willingness to buy, data was collected through a quasi-experiment approach, a...

This study aims to investigate the mediating role of organizational subculture between job satisfaction, organizational commitment (dependent variables) and leadership, culture (independent variables) in health care organizations. A survey on nurses from 26 wards from various types of hospital was used. A total of 251 usable returns were collected...

This study determines the relative impact of intangible factors on successful enterprise resource planning system (ERPS) implementation, and the subsequent effect on organizational performance. An ERPS is business software and hardware that provides standardized procedures, integrates processes and associated work, and disseminates information thro...

This study develops an integrative model that explains the relationship between Chinese culture, managers' strategic decision making (SDM) processes, and organizational performance. For the study 1200 participants were randomly selected from a business club's company register, resulting in 204 valid respondents. The results highlighted two signific...

Enterprise Resource Planning-ERP implementing of small and middle size enterprise — SME is different from the large one. Based on the analysis on the character of ERP marketing and SMEs of China, 6 critical success factors are recommended. The research suggests that the top management support is most important to ERP implement in SME of China, in w...

Globalization pressures escalate competitiveness and, in response, global companies tend to adopt a handful of Western management practices. One of these is the Balanced Scorecard. However, empirical evidence assessing the transferability and effectiveness of Western best practices into Asian countries is scarce. In particular, empirical evidence r...

Purpose – Whilst knowledge transfer is a major strategy for managing contemporary organizations the impact of the key factors influencing the rate of organization knowledge transfer is relatively unknown. As a contribution to this identified gap this paper aims to discuss the influence of particular organizational factors (IT systems, structured le...

Purpose – The purpose of this paper is to set out to examine the relationships of organizational learning, social capital and the effectiveness of knowledge transfer and perceived organisational performance. Integrating organizational learning capability with social capital networks to shape a holistic knowledge sharing and management enterprise fr...

This case study uses the Six Sigma process framework in performance management to explore and decrease the injury rate of an international waste disposal firm. The results indicate that an employee-management consensus approach to continuous improvement in safety management in the workplace is essential. The evidence from this case suggests that th...

Enterprise performance management, Balanced scorecard, change theory and practice

Studies on the three types of process improvement programmes (Continuous Improvement, Reengineering and Benchmarking) have appeared many times in the literature. These studies suggest that certain organizational variables act as enablers and their presence or absence can significantly influence success rates. Such studies have tended to examine com...

This paper investigates the relationship between perceptions of organisational culture, organisational subculture, leadership style, and commitment. The impact of culture and leadership style on commitment has been previously noted, but there is a lack of detail regarding how different types of culture and leadership styles relate to commitment. Th...

This study examined the effects of organisational culture and leadership styles on job satisfaction and organisational commitment in samples of Hong Kong and Australian managers. Statistically significant differences between the two samples were found for measures of innovative and supportive organizational cultures, job satisfaction and organizati...

This article explores the meaning of work patterns for working populations in two Chinese contexts, namely Hong Kong and Beijing. Five core meaning of work variables are measured and related to the socio-cultural and political-economic environments in the two locations. The analysis suggests some areas of similarity but also significant differences...

Investigates the relationships between employees’ perceptions of organisational culture and subculture, and job satisfaction and commitment. Questionnaires containing the above measures were distributed to nurses employed in seven large hospitals and a total of 251 responses were obtained. Measures of leadership style and employee demographics were...

Examines the relationship between employees’ responses to the Organizational Diagnosis Questionnaire and ratings of organizational effectiveness in two organizations. Preziosi’s (1980) Organizational Diagnosis Questionnaire (ODQ), and Steele’s (1987) Organizational Effectiveness Questionnaire (OEQ), were distributed to employees in two Australian c...

The concept of organizational commitment has been examined extensively in organizational literature, yet the relationships between organizational culture, subculture and commitment have received little attention so far. Acknowledging the complexity and the multifaceted nature of antecedents involved in organizational commitment, it is still necessa...

The task of teaching ethics and social responsibility in international business courses is seemingly condemned to a positional-ity characterized by either an ethnocentric absolutism or a tolerant but unengaging relativism. This paper offers a strategy out of the absolutism-relativism impasse based on developing a grounded understanding of the eleme...

This study examined the relationship of managerial strategy and nursing commitment in Australian hospitals The general principles of managerial strategy and employee response were illustrated and the meaning of commitment and resistance were defined Data were collected by questionnaire survey and interviews The result demonstrated that the middle m...

The eco-efficiency analysis developed by BASF offers a versatile tool to evaluate and visualize advantages and disadvantages of a product and its use in terms of economy and ecology. The entire life cycle of the product, including raw materials manufacture, energy consumption, end use and disposition, is evaluated. This tool allows BASF to select c...

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