Peter Kawalek

Loughborough University | Lough · School of Business and Economics

This chapter aims to review existing evidence and map research on innovation in smart cities. Based on data from 822 articles and chapters, bibliometric analyses were performed to capture descriptive statistics and key themes of this field of research. The results of our descriptive analysis show that interest in this field of research is increasin...

This study offers fresh ontological insights by examining generative causality through the Qualitative Comparative Analysis (QCA) counterfactual lens, in conjunction with Critical Realism and the practice of retroduction. Specifically, it claims that Information Systems (IS) researchers could retroduce generative mechanisms by leveraging the QCA co...

This study conceptualizes how fire management authorities can empower nonexpert public to participate in fire risk communication processes and increase their own responsibilities for managing fire preventive, protective and recovery processes effectively. Drawing narratives from 10 disaster management experts working at government institutions and...

This article introduces the ‘House Model’, an integrated framework consisting of four data governance modes, based on the urban and smart city vision, context, and big data technologies. The model stems from engaged scholarship, synthesizing and extending the academic debates and evidence from existing smart city initiatives. It provides a means fo...

One of the most significant recent technological developments concerns the development and implementation of ‘intelligent machines’ that draw on recent advances in artificial intelligence (AI) and robotics. However, there are growing tensions between human freedoms and machine controls. This article reports the findings of a workshop that investiga...

Focusing on inter-organizational information sharing in criminal justice, it is found that, while poor project management leads to unsuccessful inter-organizational information sharing, a recipe for success is more demanding as it requires both compatible technologies and good project management implemented either by means of a top-down approach of...

Recent studies have proposed the use of “fast and frugal” strategies as viable alternatives to support decision-processes in cases where time or other operational constraints preclude the application of standard decision-analytic methods. While a growing body of evidence shows that such procedures can be highly accurate, limited research has evalua...

Trust and privacy have emerged as significant concerns in online transactions. Sharing information on health is especially sensitive but it is necessary for purchasing and utilizing health insurance. Evidence shows that consumers are increasingly comfortable with technology in place of humans, but the expanding use of AI potentially changes this. T...

Existing research suggests that sustainable strategies of many corporate organizations are internally focused and aim to boost companies’ brand images, improve their competitive positions and increase wealth for their shareholders. Such sustainable initiatives lack a genuine commitment to long-term green production, ecological integrity, human welf...

A feature of public sector organisations is the presence of substantial variations in productivity. What drives organisational productivity and its persistence? Using a rich panel on NHS hospitals in England, we trace the variation in productivity back to differences in clusters of complementary management practices. We introduce the indeterminacy...

A growing body of information systems (IS) literature advocates the explicit use of suitable critical theories to explore power issues in developing countries and make IS research findings more accessible to systems’ users and the wider audiences for consumption. We respond to this debate in IS by applying critical research perspectives to discuss...

Entrepreneurs are fabled in the press, sometimes in the history-book, and are acknowledged with a special place in economic theory. The combination of entrepreneurship, innovation and technology has become the source of disruptive business models that transform industries and markets. The integrative understanding of these three drivers of today’s...

This paper aims to enlighten a new approach to study the Knowledge Transfer (KT) through Systems Thinking (ST) in relation with the implementation of Knowledge Management System (KMS) at the practice of the healthcare. Thus, integration between the KT and ST aims to open a door for a new literature about Knowledge Management theory in the healt...

The paper presents the role of AR in negotiating the researchers’ relationship with a community and the meaning of that research to the community. Can the researcher maintain both an impulse to be a part of a community and to belong to research? Where does research start and where does it end? What part does the naturalism of the ward or organizati...

This paper is concerned with Artificial Intelligence (AI) and its effect on business and society. The aims of the paper are as follows. First, to define and illustrate AI. Secondly, to connect AI to other developments in digital technology and more broadly to other innovations. Thirdly, to introduce the implications for business. Fourthly, to estab...

Every 500 years (or 540, 1000, 1461, even 12,994, depending on the cultural context!), the legendary and beautifully plumaged Phoenix1 self-cremates in its nest of cinnamon twigs, rising again to embalm its predecessor in an egg of myrrh. Something of a Jungian archetype, the Phoenix symbolizes the universal cycle of birth, death and re-birth, figu...

Information technology (IT) is a key enabler of modern small businesses, yet fostering reliably effective IT systems remains a significant challenge. This paper presents a light weight IT effectiveness model for small businesses to assess their IT and formulate strategies for improvement. Employing an action research approach we investigate a mixed...

- This white paper seeks to highlight the connection between operational risks and overall business risk - IBM’s Maximo Oil & Gas and Health & Safety solutions provide a set of capabilities that support the process of managing risk - The ability to combine advances in software technology with the best of human decision making in a unified process...

We used a social learning explanation to explain the diffusion of an enterprise application (EA) within an organization. We viewed the implementation of EA as a pattern of key users’ behaviors to examine the effect of self-generated and external sources of influence. Such behavior is progressively developed over time. Our study was based on investi...

For the last 20 years, companies have been implementing and adopting large-scale IT, most notably enterprise systems (ES). They have done this to automate transactions, reduce costs, increase customer satisfaction, integrate with suppliers and make better decisions. Examples of ES include applications for Enterprise Resource Planning (ERP), Custome...

Over the last decade, we have conducted extensive research on the implementation of enterprise systems (ES). These lessons are valuable in helping organizations, not only to manage expectations and build a more realistic implementation plan, but also to build organizational capabilities that enable firms to maximize business value generated from th...

“I’m not good with technology,” says someone, as she opens the refrigerator. She then pours water in the kettle and returns it to the hob.

The analysis of osmosis, growth and adaptation shows that the whole process is more complex, more variable and longer than originally anticipated. Ultimately, it constitutes a challenge to the prior culture of the organization. This begins to change in some surprising ways. Knowledge-sharing, support and expertise become key to progress. Teams from...

It takes a long time and a lot of hard work for your business to master its information technology (IT). It is an ongoing challenge. Even if it ever does so, if all workers feel they are able to use all the features that they need without difficulty, the effect might be transient or even an illusion. In the modern technological environment, the lat...

We have argued that the implementation of enterprise systems (ES) in an organization should follow a progressive approach based on the gradual adoption of systems throughout the enterprise. Once a technological baseline is established, the primary goal should be to develop organizational capabilities through which the implementation and subsequent...

The “Long Conversation” comprises three vital points of learning and development. Each point tends to create emergent complexity that can set the implementation back and reorient it away from its original focus and motivate more group-learning. They are as follows: osmosis, growth and adaptation (see Figure 3.1). Placing these three vital points to...

The attention of software vendors has moved recently to Small to Medium-sized Enterprises (SMEs) offering them a vast range of Information Systems’ (IS) innovations including enterprise systems (ES), which were formerly adopted by large firms only. Although the number of SMEs adopting new IS innovations has increased over time, strong empirical evi...

Few early enterprise systems (ESs) implementations lived up to expectations. How can companies meet or exceed their expectations for enterprise systems? Far from providing a quick fix, the potential of ESs is better achieved through a slow and diligent learning process. This approach emphasizes the need for organizations to focus lesson the technic...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

Purpose The purpose of this paper is to develop a model that can be used to predict which small to medium‐sized enterprises (SMEs) are more likely to become adopters of enterprise systems (ERP, CRM, SCM and e‐procurement). Design/methodology/approach Direct interviews were used to collect data from a random sample of SMEs located in the Northwest...

The attention of software vendors has moved recently to Small to Medium-sized Enterprises (SMEs) offering them a vast range of Information Systems’ (IS) innovations including enterprise systems (ES), which were formerly adopted by large firms only. Although the number of SMEs adopting new IS innovations has increased over time, strong empirical evi...

This paper investigates the collective use of a simple modeling technology by highly complex, heterogeneous and numerous groups of stakeholders who heavily depend upon it to mediate their interactions. We use economic theory, design theory, complex systems theory and business process modeling concepts to analyze deregulation and business to busines...

This paper investigates the collective use of a simple modeling technology by highly complex, heterogeneous and numerous groups of stakeholders who heavily depend upon it to mediate their interactions. We use economic theory, design theory, complex systems theory and business process modeling concepts to analyze deregulation and business to busines...

This paper investigates the collective use of a simple modeling technology by highly complex, heterogeneous and numerous groups of stakeholders who heavily depend upon it to mediate their interactions. We use economic theory, design theory, complex systems theory and business process modeling concepts to analyze deregulation and business to busines...

Enterprise systems (ES) diffusion in organisations has been described in the technological innovation literature to progress linearly from one stage to the next. However, empirical investigations in the area suggest ES implementation is an ongoing process, going back and forward, and that in some cases never stop. Having reviewed studies using soci...

The attention of software vendors has moved recently to Small to Medium-sized Enterprises (SMEs) offering them a vast range of Enterprise Systems (ES) including ERP, CRM, SCM and E-Procurement systems, which were formerly adopted by large firms only. From reviewing the literature on the adoption and diffusion of Information Systems' (IS) innovation...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

This chapter explores the factors impacting small to medium-sized enterprises’ (SMEs) adoption of broadband. It argues that information and communication technologies (ICTs) are highly differentiated technologies for which there is not necessarily a single adoption model. While most large European companies are connected to broadband, SMEs’ connect...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

The attention of software vendors has moved recently to SMEs (small- to medium-sized enterprises), offering them a vast range of enterprise systems (ES), which were formerly adopted by large firms only. From reviewing information technology innovation adoption literature, it can be argued that IT innovations are highly differentiated technologies f...

Purpose This paper seeks to describe a “bubble strategy” to public sector change, based on the principles that a change initiative must be defensible and supportive of an alternative, entrepreneurial culture. Design/methodology/approach The research is developed through an action research case in Salford City Council, through which theory from tec...

The imperatives on contemporary organizations to adapt to an increasingly uncertain and turbulent environment are intense. The pace of change is at least as great in the public as the private sector, with technology being integral to the UK government's modernization agenda. Resilience refers to the ability of individuals and organizations to cope...

Purpose To construct, test and illustrate a sophisticated and theory‐based architecture for analyzing business process management systems (BPMS) used for business process change. Design/methodology/approach Exploration of business process modeling‐based BPMS via a meta‐survey of academic and business literatures. Two main dimensions are used based...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

The ability of businesses to develop is frequently hampered by difficulties in changing underlying software systems. An example is the need to change when business partnerships are formed, or dissolved. This article is concerned with the architecture of business process support systems in the context of change, and particularly with the need for su...

Information Systems (IS) innovations adoption scholars have recently expressed their concern of the dominance that some theories attained, which has caused a high degree of enforcement, conformity, and lack of innovation that have not served the IS adoption research community well. Also, they argue that we still lack a unifying theory or even a sma...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

This paper investigates the collective use of a simple modeling technology by highly complex, heterogeneous and numerous groups of stakeholders who heavily depend upon it to mediate their interactions. We use economic theory, design theory, complex systems theory and business process modeling concepts to analyze deregulation and business to busines...

BP is one of the largest energy companies in the world with 2003 revenues of $233 billion. In this paper, we analyse its use of an innovative ‘multi-enterprise asset management system’ that supports and enables the asset management strategy of BP's exploration and production division on the UK continental shelf (UKCS). The analysis focuses on how B...

This article is concerned with the pursuit of radical organizational transformation in information age government. It focuses on three cases, each of which used the SPRINT (Salford Process Reengineering Involving New Technology) process reengineering method. This method was designed specifically for e-government projects with the objective of incul...

We investigate the concept of Smart Business Networks by using Beer's Viable System Model (VSM) to analyse how such a network mitigates the affect of emergent, and therefore unforecastable, demands upon the networked businesses. We examine the requirements for network smartness, highlight some significant properties of one Smart Network and use our...

In spite of doubts and misunderstandings regarding CRM implementation in the government context, its adoption has been significantly growing in the last years. Different initiatives have been uncovering CRM benefits for government. Such as benefits may potentially enhance government responsiveness and acceptance by society. In this paper we address...

Partnership working is becoming an increasingly common methodology in the public sector for addressing complex social issues such as poverty, economic development and crime. Information systems have a vital role to play in enabling such inter-organisational networks and in facilitating the multi-disciplinary collaboration that is essential to joint...

This paper is concerned with e-government implementation at the local level. It proposes that effective realization of the radical change promised by e-government depends upon a sense of crisis, a problematisation, which motivates the organisation to respond with urgency and vigour. The paper reports a study of one leading local authority based upo...

Building Capacity for E-Government: Contradictions and Synergies in the Dialectics of Action Research Full Text at Springer, may require registration or fee

The difficult and complex interactions between an organisation and its Information and Communications Technology (ICT) systems have presented process modelling research with a very fundamental challenge. From these concerns has emerged the concept of the active meta-process model. This sets out a conceptual basis for understanding the organisation/...

Although the potential of IT to bring about radical organisational change has been much heralded, many such re-engineering efforts are overtly or covertly resisted and result in failure. Here we adopt Lewin's well-known change framework supplemented by concepts from Actor Network Theory in order to explore the dynamics of resistance to change. The...

This paper presents a study of a major, multinational program of Enterprise Systems (ES) implementation. The case study subject is a hi-tech manufacturer. The study focuses on the issue of user participation. The investigation inquires into the fact that the implementation method espoused user participation even though the outcome of the project wa...

This paper presents a study of a major, multinational program of Enterprise Systems (ES) implementation. The case study subject is a hi-tech manufacturer. The study focuses on the issue of user participation. The investigation inquires into the fact that the implementation method espoused user participation even though the outcome of the project wa...

This chapter considers the usefulness of the Viable System Model (VSM) in the study of organizational adaptation. The VSM is a rigorous organizational model that was developed from the study of cybernetics and has been given considerable attention by management science research. The chapter presents a longitudinal case study that focuses upon a sof...

This chapter considers the usefulness of the Viable System Model (VSM) in information systems (IS) projects. The VSM is a rigorous organizational model which was developed from the study of cybernetics and has been given considerable attention by management science research. The chapter presents a case study that focuses upon the sales team of a ma...

This chapter considers the usefulness of the Viable System Model (VSM) in the study of organizational adaptation. The VSM is a rigorous organizational model that was developed from the study of cybernetics and has been given considerable attention by management science research. The chapter presents a longitudinal case study that focuses upon a sof...

No abstract available.

If information systems (IS) are to yield real benefits for organisations, it is critical that they support the business goals of the enterprise and that they are successfully assimilated into routine use by organisational members. The conventional solutions to the achievement of strategic alignment and the management of change in IS development are...

The City of Salford have recently developed an information society strategy. In order to realize the aims and objectives of the strategy, a BPR (business process reengineering) methodology has been developed, called SPRINT. The main features of SPRINT are described in this paper. The methodology is currently being deployed on several major projects...

Modelling is a core element of IT development. System development involves developing models which describe both business processes and the IT systems which support them. Modelling is typically undertaken during the design stage. To a large extent it is separated from the normal running of the business. The view is one of periods of stable business...

This chapter considers the usefulness of the Viable System Model (VSM) in information systems (IS) projects. The VSM is a rigorous organizational model which was developed from the study of cybernetics and has been given considerable attention by management science research. The chapter presents a case study that focuses upon the sales team of a ma...