Peter Busch

• BA (Adel), MA (Monash), Grad Dip Sc (UTas) BComp (UTas) PhD (Macq) Grad Cert Ed Stud (USyd)
• Chair at Macquarie University

Purpose In the evolving digital work landscape, where cyberloafing has become a notable challenge, this study aims to investigate the mechanisms through which organizations can effectively reduce such behaviors. Specifically, the research explores the role of employee adaptability in mitigating cyberloafing, taking into account the influences of te...

Nomophobia, or the fear of being without one’s smartphone, is a growing concern in workplaces around the world. This phenomenon affects both employee well-being and organizational productivity. Despite its prevalence, there is a notable lack of systematic reviews investigating nomophobia in workplace, as well as the factors that intensify or inhibi...

Relatively little is known about micro‐ and macro‐level determinants of mobile phone ubiquitous system (MbUS) adoption by the manufacturing industry, such as is the case with the ready‐made garment (RMG) industry in Bangladesh. This research closes this gap, by presenting the adoption factors of MbUS in RMGs through applying the Rogers' Diffusion o...

This paper seeks to identify critical success factors and inhibitors in process improvement initiatives such as process automation and application integration. In a fast-paced global competitive environment business processes are considered vital organizational asset and key differentiator; a number of business process methodologies were considered...

Given the wide range of mobile and communication devices in everyday life and the day-today work of most individuals, people often become dependent on their smartphones-this dependency creates a modern phobia. The discomfort or anxiety caused by being unable to use a smartphone is referred to as "Nomophobia." This paper outlines our approach to sur...

In the fast-changing business landscape, the challenge to emulate breakthroughs to improve process efficiency and productivity while increasing organization value has become a priority of most organizations. Ultimately, the aim is to meet business objectives, staying competitive by building the worth of organizations to its customers, while minimiz...

Purpose The paper aims to clarify the potential impact of data gathered from social media (SM) in the competitive intelligence (CI) process of organizations. As use of SM expands, analysis of this data becomes a critical business need providing essential support for decision makers. This paper seeks to examine how SM be used to enhance CI in an org...

Little is known about mobile‐based information system (hereafter MbUS) affordances in the manufacturing sector, particularly in the Bangladeshi ready‐made garment (hereafter RMG) industry ‐ the major contributor to the national economy. However, the sector faces challenges in communication, worker disempowerment, and long lead times to produce fini...

The purpose of the study is to present a Mobile information System (MbIS) framework for Bangladeshi ready-made garments (RMG), as there is growing concern RMG owners and workers require empowerment using technology. Our study employed a qualitative research methodology based on interviews with RMG owners, workers, non-government organizations (NGOs...

Adopting cloud services may increase opportunities for achieving competitive advantage and improving business outcomes - this is significant to Australian Small and Medium Enterprises (SMEs) which account for 96% of all Australian organizations. This work explored via a semi-structured survey – the possible drivers and challenges for Australian SME...

The paper examines the validation of prediction models of acceptance of academic placement offers by students in the context of international applications at a large metropolitan Australian University using data mining techniques. Earlier works in enrolment management have examined various classification problems such as inquiry to enrol, persisten...

We sought to determine how people worked in practice, how management saw they worked and examine ‘gaps’ between these two ‘views’. In order to see potential differences, we examined workflow management through interviews with managers and a questionnaire with employees. The results were analysed through Petri Nets in a simplified form. The second u...

Small and Medium sized Enterprises (SMEs) play an important role in national economies and global competitiveness. SMEs contribute to job creation and improve the socioeconomic status of workers by providing work and supply goods and services for the economy. SMEs therefore directly contribute to increasing national Gross Domestic Product (GDP. Clo...

Higher education institutions typically express the quality of their degree programs by describing the qualities, skills, and understanding their students possess upon graduation. One promising instructional design approach to facilitate institutions’ efforts to deliver graduates with the appropriate knowledge and competencies is curriculum mapping...

The literature is scant around the take up rates of cloud computing by Small and Medium Enterprises (SMEs). This is important because Small and Medium Enterprises (SMEs) play a significant role in increasing national productivity. In Australia, SMEs employed around 70% of the total numbers of employees in 2011. This paper proposes a research progra...

The literature is scant around the take up rates of cloud computing by organisations. Cloud computing is nonetheless expected to be a major computing paradigm in the future. The benefits of the cloud vis-à-vis outsourcing many current in-house IT services and applications – both hardware and software based, are numerous. However, governments and ma...

Knowledge Management (KM) as the term implies, is broadly about improving knowledge use within an organisation. At a lower level, Business Process Management (BPM) is the set of management activities related to business processes that can ideally be arranged in a life cycle. Social Network Analysis (SNA) is a technique enabling the researcher to be...

Academic integrity is becoming increasingly important to managing academic institutions. Accordingly there are efforts to uniformly assess campus attitudes to such issues as cheating in assessments along with the policies and procedures in place to address them. This paper seeks to summarize and understand the attitude of the students and academic...

Skin cancer is a common problem in Australia and indeed around the world. Within the domain of e- Health, there appears to be no satisfactory clinical software that follows the flow of a normal skin cancer examination. This paper introduces a system that was specifically designed, coded and implemented to store patient health records as a means of...

Skin cancer is a common problem in Australia and indeed around the world. Within the domain of e-Health, there appears to be no satisfactory clinical software that follows the flow of a normal skin cancer examination. This paper introduces a system that was specifically designed, coded and implemented to store patient health records as a means of r...

Purpose A problem for many organisations today is what is referred to as the “knowing‐doing gap” or the difference between possessing the knowledge and the actual application of it. This paper aims to explore the perception that differences exist with regard to soft or tacit knowledge‐knowing and utilisation in the IT workplace, but at the level of...

Knowledge around graduate attributes (GAs) is an area in need of knowledge management strategies. GAs are the qualities and skills that a university agrees its students should develop during their time with the institution. The importance of GAs and ensuring they are embedded and assessed is widely accepted across higher education. This research pa...

Social Network Analysis provides the researcher a means to interpret relationships and in turn the flow of information. What has been less well researched is how such analysis may be used to interpret workflows or business processes and potentially lead to their improvement. This research-in-progress paper explores the comparatively fine-grained so...

Purpose Tacit knowledge is often difficult to define, given its inexpressible characteristics. Literature review highlights the impact of tacit knowledge on certain knowledge management topics and these include organizational learning, intellectual capital, knowledge management strategy and so forth, but some research gaps remain. The paper aims to...

Business Process Management seeks to do just as its name suggests. As with many management approaches, improvements can made through analyzing at varying levels how processes are actually undertaken compared to how management may think they are being done or vice versa. One novel way business process management may be improved is through the use of...

Knowledge that is not applied, results in a 'knowing-doing gap'. While education, training and knowledge management practices will affect what we know; how, when and with whom we use that knowledge will be mediated by cultural influences at the societal, organizational, group and individual levels. Based on a study involving 119 ICT workers in mult...

Recognising that practical intelligence plays an important role in an individual’s job success, we explore whether differences in practical intelligence exist between male and female workers in the ICT industry. Taking an interpretive approach we found patterns and themes in the responses to workplace scenarios of ICT workers in three organizations...

With the much increased capability of data collection and storage in the past decade, data miners have to deal with much larger datasets in knowledge discovery tasks. Very large observations may cause traditional clustering methods to break down and not be able to cope with such large volumes of data. To enable data miners effectively detect the hi...

As the importance of creativity and in turn innovation for individuals, organizations, nations and the global community as a whole becomes recognized, so too does the value of identifying those individuals with the potential to become entrepreneurs. The nature of creative knowledge is such that it draws typically upon both codified and tacit forms...

eLearning is a new and exciting area for educators in so far as it promises to deliver a student centred approach to learning; frees the student up to gain access to learning material when it suits them; provides an online record for educators whether students have accessed that material and often incorporates audio and visual aspects that empower...

As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vic...

As the importance of creativity and in turn innovation for individuals, organizations, nations and the global community as a whole becomes recognized, so too does the value of identifying those individuals with the potential to become entrepreneurs. The nature of creative knowledge is such that it draws typically upon both codified and tacit forms...

A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfact...

Knowledge is largely contained in the expertise of an organisation's workers. Expertise Location is emerging as an important component of an overall knowledge management strategy for many knowledge intensive organisations. Taking an Information Systems approach to expertise, we see knowledge as embodied in people but to some extent the knowledge ca...

A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfact...

If knowledge-based economic systems are to be adopted, succeed and be disseminated, many significant barriers must be overcome regardless of how advanced a country is in terms of its infrastructure and domestic production. This paper describes an investigation of the critical factors associated with the adoption and dissemination of a knowledge eco...

Much knowledge management (KM) literature is focused on the improvements that can be made to organisations if they use their knowledge resource effectively. A great deal of knowledge rests in the heads of employees. Little to date has discussed the differences in soft knowledge utilisation amongst different generations of employees particularly in...

Understanding the complexity of tactic knowledge has become increasingly important to the enhancement of organizational flow. Tacit Knowledge in Organizational Learning aims to advocate the need for "human factor" consideration from a (tactic) knowledge capital point of view. Tacit Knowledge in Organizational Learning offers academians and practiti...

Innovation is seen by many organizations as the next frontier to be managed in order to gain a competitive advantage and remain sustainable. Innovation management shares much in common with knowledge management, both being recognized as involving a resource, which resides in individuals, can be value-added and transferred via (teams of) people, is...

Delving into tacit knowledge flows requires at least a cursory understanding of its parent discipline, namely Knowledge Management (KM). In turn, discussion of KM is not possible without briefly discussing knowledge and more specifically organisational knowledge. Knowledge Management is a discipline that is quite recent, having been exposed largely...

Innovation is seen by many organizations as the next frontier to be managed in order to gain a competitive advantage and remain sustainable. Innovation management shares much in common with knowledge management, both being recognized as involving a resource, which resides in individuals, can be valueadded and transferred via (teams of) people, is d...

This study was interested in determining whether ethnicity-based cultural differences affected knowledge usage in today's multicultural organizations. Our empirical study uses a psychology-based approach to measure what we refer to as implicit managerial knowledge of Information and Communication Technology (ICT) workers within three Australian org...

Tacit knowledge definitions tend to be extremely varied. Some argue that tacit knowledge is precisely that. Others feel that only time and effort prevent all tacit knowledge from eventually becoming articulated. For the purposes of our research “tacit knowledge”, in practice at least, encompasses a medium ground, being comprised of articulable and...

Innovation has become recognized as a key factor in the success and even sustainability of an organization but solutions to acquiring knowledge related to innovation are lacking. Strategies such as multidisciplinary teams, suggestion boxes and incentive schemes, flat organizational structures allowing the mail clerk access to the CEO are some of th...

There are few possibilities for acquiring knowledge related to innovation. Firstly, acquiring knowledge using machine learning typically requires structured and classified data and/or cases, and lots of them. Secondly, manual acquisition of knowledge requires human expertise. Both approaches seem impractical when it comes to innovation knowledge. W...

With the growing realization that tacit knowledge is at least as important as codified knowledge, it is in the interest of organizations to manage their tacit knowledge resources and not to focus solely on the codified knowledge component in order to gain that competitive advantage. To that end we have been exploring the phenomena of tacit knowledg...

Relationships play an important role in tacit knowledge transfer. At the same time, it is difficult to understand the relationships individuals have with one another in the workplace. One technique for doing so is that of Social Network Analysis (SNA). We examine the role that SNA can play in determining whether tacit knowledge is being transferred...

In many organisations (e.g. IDEO, Nissan, Chaparral Steel) the ability to be innovative and first to the market is their key to success and even survival. Finding and retaining creative minds is difficult, as innovators often become entrepreneurs of their own companies. Current recruitment techniques include the use of psychometric instruments (suc...

The transfer of tacit knowledge is important in ensuring that an organisations most valuable assets do not walk out the door. While much controversy surrounds the definition of tacit knowledge and whether it can be captured, in this paper we follow a psychological ap- proach based on the work of Sternberg at Yale that seeks to measure tacit knowled...

The acquisition and application of knowledge, in particular tacit knowledge (TK), are seen as decisive competitive factors in the knowledge society of the twenty-first century. Despite much talk about the importance of knowledge transfer, little research shows how to identify and measure TK, less research addresses how to transfer TK between indivi...

Many organisations make effective use of their codified knowledge, but they often fail to make most efficient use of their tacit knowledge stocks. What we define here as tacit knowledge is the 'articulable implicit IT managerial knowledge', that organisational personnel to varying degrees of success make use of. In this paper we present a graphical...

Although codified knowledge and its capture is commonplace, tacit knowledge has up until recent years proved elusive in its inclusion within the organisation's knowledge base. Codified knowledge or articulate knowledge is knowledge that we are all quite familiar with and includes for all intents and purposes the entire range of printed and electron...

We present the findings of research conducted by way of a complete pilot study on two teams within an organisation we choose to label organisation X. Certainly from a knowledge management perspective, tacit knowledge is vital in preventing knowledge loss from skilled staff leaving the workplace and taking the `soft' knowledge with them. More profic...

Given that tacit knowledge is necessary to firstly understand the codified knowledge, and secondly that the tacit element often comprises the majority of our knowledge assets, it is time to turn attention toward this phenomenon. Our approach makes use of expert versus novice comparisons as a means of interpreting the likelihood of an individual pos...

Tacit knowledge has long been recognised, however its research has focused largely on who is more likely to have this store of knowledge, rather than taking this one step further and elaborating on just how well this knowledge is diffused throughout the organisational domain. We focus our efforts on the IS organisational domain, by which we mean co...

This paper proposes a methodology aimed at mapping the diffusion of articulable tacit knowledge in an organisational context focusing specifically on computing personnel, based on research conducted so far by way of a pilot study. Articulate knowledge and its capture is commonplace, tacit knowledge has however until recent years proved elusive in i...

This paper provides a methodology aimed at better measuring tacit knowledge in an organisational context. Although codified knowledge and its capture is commonplace, tacit knowledge has up until recent years proved elusive in its inclusion within the organisation's knowledge base. It is hoped that by means of a triangulated methodology utilising ps...

The main educational modifications used for gifted and talented students are enrichment and acceleration. These strategies are widely discussed in the literature in the primary and secondary education sectors. Where programs for talented or higher-achieving students do exist in the tertiary sector, enrichment is the most common approach with accele...

The knowledge economy is recognizing tacit knowledge as a resource even more valuable than their codified knowledge stocks. However, while much discussion is contained in the organizational and managerial literature, there are few technological solutions to assist its capture. In this paper we first consider the nature of tacit knowledge, the diffi...

The management of knowledge has become a critical concern for many organizations. To assist, numerous vendors offer an array of technologies. But, as the conference theme asks, "what have we learnt so far?" with respect to the role, interplay and appropriate balance of "People, Knowledge and Technology". Our work is specifically focused on the taci...

This paper provides a methodology aimed at better acquiring tacit knowledge in an organisational context. Although one could hypothesise that different computing roles within the organisation are likely to utilise varying amounts of Tacit Knowledge, it was felt that a more practical means of assessing which IS individuals made more use of such know...

We conducted empirical studies in three IT organisations of varying size, type and structure that found that organisational structure can have a direct bearing on the quality and volume of tacit knowledge exchange. Our research indicates there is likely to be a strong positive correlation with organisations whose structure and work design promotes...

Recommender systems are becoming increasingly popular as a means for bringing products to the attention of online users. Similarly, they offer a means by which scarce resources in the form of human experts can be identified and accessed. However, if the information in the system is missing, incorrect or obsolete, recommendations will not be followe...