Pei-Lee Teh

• BIT, MM, PhD
• Head of Department at Monash University Malaysia

Background The growing aging population faces increasing mobility limitations, highlighting the need for assistive technologies as potential solutions. These technologies support the independence and well-being of older adults and individuals with mobility challenges. Indoor mobility is essential for daily activities and significantly impacts their...

The pandemic limits inter-personal communication and eliminates jobs in the real economy such as hospitality and travel industry. On the contrary, digital technology, especially mobile internet emerges and creates many new online opportunities. This paradigm shift makes it necessary to learn mobile technology and new skills online. This paper explo...

[This corrects the article DOI: 10.2196/54101.].

UNSTRUCTURED Digital inclusion is considered a pivotal social determinant of health, particularly for older adults who may face significant barriers to digital access due to physical, sensory, and social limitations. Avatar for Global Access to Technology for Healthy Aging (AGATHA) is a virtual healthy aging coach developed by the World Health Orga...

Background Digital inclusion is considered a pivotal social determinant of health, particularly for older adults who may face significant barriers to digital access due to physical, sensory, and social limitations. Avatar for Global Access to Technology for Healthy Aging (AGATHA) is a virtual healthy aging coach developed by the World Health Organi...

Gerontechnology, a widely regarded solution for aging populations that increasingly need assistance in their day-to-day lives, has yet to be able to effectively benefit older adults due to their resistance as users. The present study investigated the antecedents of older adults’ resistance toward using a smartphone-enabled home automation system. U...

Social media has transformed business practices, especially during and after the COVID-19 pandemic, and organizations have increasingly acknowledged the impact of social media on their businesses. In the sales context, studies on older salespeople’s adoption of social media to increase their sales performance remain scarce in the literature. Using...

This book aims to examine how emerging technologies can help businesses reshape to gain a competitive advantage. It also aims to evaluate the diverse theoretical perspectives and underlying strategies that translate them into practice. The book comprises two parts that explore the adoption of emerging technology from both the user and business pers...

Mobility applications (apps) have the potential to support the mobility needs of low-income older adults. Studies have found, however, a lower uptake of technology among this segment of the population. Drawing upon the rational choice theory and the technology acceptance model, this study examined the costs–benefits and perceptions of technology th...

This book is a collection of studies that explores the adoption, applications, and implications of emerging technologies in business. Given that emerging technologies have the potential to significantly disrupt and transform existing business models, the premise is to demonstrate how theories are translated into practice. Readers will gain insights...

The use cases of blockchain as an innovative technology have increasingly captured the attention of tourism enterprises. To date, the literature tends to discuss blockchain's advantages rather than how early enterprise adopters and innovators experience and perceive the technology. As such, the extent of technology diffusion is not well understood....

Aim Mobility applications have the potential to support low‐income older adults in facing mobility challenges. However, there is a generally lower uptake of technology in this segment. To understand factors affecting the intention to use a mobility app, we drew upon the Protection Motivation Theory, and tested a model of low‐income older adults' te...

BACKGROUND Digital inclusion is considered a pivotal social determinant of health, particularly for older adults who may face significant barriers to digital access due to physical, sensory, and social limitations. Avatar for Global Access to Technology for Healthy Aging (AGATHA) is a virtual healthy aging coach developed by the World Health Organi...

As the world's aging population increases, leveraging technology to support aging is proving advantageous. Notably, technology adoption studies among older adults have received increasing scholarly attention, but findings from these studies do not reflect the context of low-income older adults. Studies focusing on low-income older adults were relat...

Digital learning platforms are notably an important tool for education and socialization. The ability to learn independently as one advances in age becomes critical for most rural communities. The Covid-19 Pandemic worsens the issues of economic inequality throughout the world, particularly for women. Options are few for older women who are eager t...

Age-friendly transportation design is an important factor in fostering mobility for older adults. Mobility is associated with older adults’ lifestyle, wellbeing and quality of life. The government of Malaysia is dedicated to developing an age-friendly city to address the rapid expansion of the ageing population. Sunway City is a township in Malaysi...

A rapidly aging population, combined with technological advancement, is creating strong latent motivators for older women to learn and use technology. While many past studies have provided insights into older women’s perceptions and impacts of their technology adoption, the psychological capabilities underpinning their motivation to learn are often...

Background and objectives: Self-perception of ageing is an important psychosocial factor that can influence quality of life in older age. This review aimed to synthesise findings on the association between self-perception of ageing and quality of life among older adults aged 60 and above. Methods: A systematic search was conducted in four electr...

Work–life balance (WLB), which has become a central issue in workers’ everyday lives, is a global issue with a growing body of investigation into its meaning and the construction of suitable measurement scales, but varying meanings for WLB have been observed in studies. Due to these discrepancies, review or summary work is needed to identify the tr...

Background and Objectives This review aimed to summarise the association between cognitive frailty (presence of frailty and cognitive impairment) and the risk of disabilities in activities of daily living (ADL), instrumental ADL, mobility, or other functional disabilities among older adults. Research Design and Methods PubMed, Embase, CINAHL Plus,...

This study revisits the literature of technology adoption among older adults—the common finding that technology adoption is negatively predicted by age and technology anxiety—by examining (1) the attitudes and perceptions of older adults about smart home technology; and (2) whether it matters to incorporate a human narrator (versus cartoon narrator...

Older adults are a growing segment in society. One of the main challenges that older adults experience relates to mobility. Recognizing this noteworthy challenge, a state-of-the-art mobility app-based solution called the TakeMe app was developed to bring transportation options and volunteers to older adults’ fingertips and thus enabling them to rem...

More than half of the world population lives in cities. Since the late 2000s, the World Health Organization (WHO) has been promoting the creation of age-friendly cities to address the grand challenges posed by rapid growth of aging population. Most of our current insights on age-friendly cities are from developed countries, with limited studies ori...

Sustainability agendas are inextricably linked to modern urban planning, and while such pursuits abound in today’s cities, their scale varies in scope and in effectiveness. This study provides a use-centric framework to assess the effectiveness of sustainable transportation services based on how readily they can be accessed/used (User Agency), how...

Staying mobile is the key to ensuring high quality of life for older adults. With the impact of the COVID-19 pandemic, the ability to live and move around independently becomes more critical for the most aging society. While several efforts have been made to invest in mobility solutions to help improve older adults’ mobility, there is still a lack...

Purpose This study investigates the role of national culture on the implementation and effectiveness of quality management practices. Specifically, the authors examine the dual roles of two of Hofstede's national culture dimensions (individualism and indulgence) in driving the implementation of people management practices and in moderating the rela...

Introduction Mobility is an important aspect of healthy aging, but little is known about older adults’ perspectives and needs in relation to their mobility. This qualitative study aims to explore the perspectives and needs for mobility among older adults living with different frailty and cognitive statuses in urban and rural areas. Methods Communi...

Global initiatives to improve environmental sustainability have centered on reducing energy consumption and developing technological solutions for greener power generation. Current insights on innovations for environmental sustainability are primarily from developed countries, with limited studies originating from developing countries. This study f...

This paper aims to provide a meta-analytic examination of the relationship between work-life imbalance and health and wellbeing of older workers. Five hundred forty-four records were extracted from the databases. It was found that the overall odds ratio (OR) between work-life imbalance and the health of older workers was 1.369. Five types of health...

Today's workers are struggling to achieve a balance between their work and personal life roles because of both specific needs and limited resources. This study explored the socioecological factors that influence work-life balance (WLB) and how they operate. The relationships between WLB, subjective wellbeing, employee wellbeing and quality time all...

Organizations in both developed and developing economies are paying great attention to the Industry 4.0 revolution and associated uses of technologies due to its potential benefits to the manufacturing industry. However, there are a limited number of empirical studies due to its early stage of adoption around the world, especially regarding the key...

This study aims to provide a synthetic examination of the determinants of the behavioral intention (BI) of older adults to use technology and to investigate the moderating variables that contribute to heterogeneity in prior literature. This study is developed through meta-analysis involving 35 primary studies over 15 years. Results indicate that pe...

This study investigates the relationships between three dimensions of competitive priorities (customer focus, product innovation and delivery) and how Asian manufacturers manage and develop their employees and the consequent effect on sustainable manufacturing performance. Three dimensions of manufacturing performance are considered in this study—q...

This paper aims to investigate impact of emotional and cognitive enhancement on improving the empathic aspects of young adults towards older adults. A sample of 90 young adults aged between 18 to 30 years was collected to test the research hypotheses. The results indicate that participants with either emotional or cognitive enhancement empathize le...

The impacts of the work–life balance arrangement on organisational performance is a growing concern amongst researchers and practitioners. This study synthesised 202 records from 58 published papers to evaluate the relationship between the work–life balance arrangement and organisational performance by means of a meta-analysis. The organisational p...

The impact of personal characteristics on entrepreneurial intention is a classic topic in the field of entrepreneurship research. Previous research mostly used simple linear models, leading to a gap in the study on the interrelationship among personal characteristics and their systematic influence on entrepreneurial intention. This study investigat...

The proliferation of technology offers potential solutions for enhancing the well-being of older adults. However, older adults often have low digital literacy and are disengaged from the digital world. With age-appropriate training, older adults are expected to acquire a wide range of technological skills and bridge the digital divide. Through the...

Introduction Older people are known as digital immigrants who are not born in the digital age and face many difficulties to effectively use information technology (IT). Therefore, the role of behavioral intervention such as observational learning becomes increasingly salient to assist older people to learn IT skills for better technology adoption....

Malaysia is set to become an ageing population by 2030, when older people aged 65 years and above will constitute over 7% of the total population. In a bid to prepare for rapid ageing, Monash University Malaysia took the lead to establish the Gerontechnology Laboratory in 2016, the first of its kind in Malaysia. The aims of the Gerontechnology Labo...

Introduction The world’s population worldwide is greying, and it is important that health care professionals such as pharmacists are able to gain proficiency in working with older adults who may be suffering from both physical and mental illnesses. One of the challenges for many schools that offer healthcare related courses is the need to support c...

Introduction An ageing society in this period of technological development may benefit from having service robots assist them in daily tasks. To that end, service robots that are equipped with soft grippers have the potential to handle the unstructured nature of objects such as eye-glasses and cutlery at homes. Drawing from Technology Acceptance Mo...

Purpose Target markets of new product brands (niche customers) differ from those of existing product brands (mainstream customers) using conventional new product brand development strategy. The purpose of this paper is to contend that acculturation in the form of cultural pluralism exists in the marketplace and substantiates that contention through...

Water plays a major role in our digestion, absorption, transportation and use of nutrients. Research has shown that inadequate water consumption can cause health risk of urinary stone disease, cancers, salivary gland functions, childhood and adolescent obesity and individuals’ overall health. Therefore, daily adequate fluid intake is an important n...

The use of smartphone is pervasive. With device pocketability driving user engagement throughout the day, it is highly probable that smartphones will replace daily items (e.g., keys and credit cards) that people now carry around. The idea presented here is a significant step in this direction. This chapter details the authors' design and developmen...

Transiting from manual to electronic medical record (EMR) system is a managerial concern due to human resistance to change and potential interruption to the existing workflow operation. Using PLS-SEM, findings show that doctors’ perceived usefulness and ease of using the EMR system can be leveraged to enhance their dynamic capabilities for knowledg...

Service providers are increasingly searching for new and innovative ways of providing customers with a seamless experience in the service environment. This paper used an engineering approach to service systems development and a model of technology acceptance as a conceptual lens through which to examine hotel guests’ acceptance of a unified hotel a...

This preliminary study aimed to explore the perceptions and attitudes of older Chinese people (over 60 years of age) in Hong Kong towards gaming by adopting a qualitative research method and to investigate the factors that motivate them to participate in gaming. A face-to-face interview was conducted with 20 older Chinese people in Hong Kong. The q...

This study aims to investigate the effectiveness of observational learning with live models in facilitating technology adoption for older people. A between-groups observational training with a video-taped demonstration was developed. Model generation (child, young adult, and old adult) was set as factor that may affect training outcomes. Sixty Hong...

This study investigates the impact of environmental knowledge and perceived product quality on purchasing intention and purchasing behavior of recycled products: A4 paper, mobile phones and printers. The intent is to understand how to move future generations toward more sustainable behavior, as currently unsustainable amounts of waste are generated...

The purpose of this research is to investigate the relationships between supply chain relationships/integration, innovative capabilities and manufacturing performance. The study adopts Institutional Theory and Resource-Based View Theory to assess relationships in 171 organisations drawn from three rapidly developing countries – Brazil, India and Ch...

The unpleasant experience of long queue while waiting to check-in at hotel is a common problem faced by guests especially during holidays. As such, various self-service technologies (SSTs) were introduced over the years by researchers with the aim to increase the avenues of checking-in guests. Self-check-in kiosk is an invention that allows guests...

This paper aims to investigate the effect of human narrator (vis-à-vis an artificially-created cartoon narrator) in designing instruction videos to teach older adults to use gerontechnology applications. Additionally, we assess whether there is a difference if the human narrator is a child, a young adult, or an older adult. A sample of 124 older ad...

Recognising the rise of an aging population and independent living among older adults, many governments and organisations have developed and promoted new technologies in the form of gerontechnologies to support the needs and enhance the well-being of older adults. However, the adoption of products using such technology remains modest among the agin...

The study aims to examine the effects of message sequencing on attitudinal responses, namely on the effects of rational to emotional and emotional to rational message sequences on consumer attitudes toward the corporate and product brand. A between-subjects experiment was conducted using a stratified random sample. Participants were exposed to adve...

Purpose: The purpose of this paper is to investigate the direct effect of external pressure on environmental outcomes and manufacturing performance and examine the mediating effect of sustainable management practice. Design/methodology/approach: This study draws upon institutional theory and resource-based view to understand how factors such as ext...

This study aims to examine the direct and mediating relationships between team diversity, individual and team learning, and individual and team innovation performance. Using a sample of 266 white-collar professionals in Hong Kong, we found that team diversity plays a substantial role in improving both individual and team learning. Individual learni...

This study aimed to describe the use of information and communication technologies (ICTs) by Hong Kong older adults (over 60 years of age), and to explore the factors affecting their intention to use ICT innovations in future. A questionnaire survey was conducted with 109 older adults in Hong Kong. Exploratory factor analysis was used to extract im...

Background: This study aimed to explore the factors underlying the acceptance (or resistance) of older adults to technology through a qualitative exploratory method. Method: A total of 118 Chinese older adults in Malaysia were interviewed. Results: The findings of this study shed light into the experiences of older adults with new technology and th...

This study aims to examine the influence of video type (commercial video vs. instructional video) and three cultural/individual difference factors (location: Hong Kong vs. Malaysia; education background: engineering/science vs. non-engineering/science; experience of using touchless technology: yes vs. no) on an individual’s behavioral intention to...

Somatosensory technology is an emerging technology used in applications such as home entertainment, medical and healthcare. It can track human hand movement and enable users to interact with digital devices or physical environment by using hand gesture(s). Effectiveness of somatosensory technology is determined by the compatibility between the tech...

The use of smartphone is pervasive. With device pocketability driving user engagement throughout the day, it is highly probable that smartphones will replace daily items (e.g., keys and credit cards) that people now carry around. The idea presented here is a significant step in this direction. This chapter details the authors' design and developmen...

Objectives: Issues surrounding aging and information communication technologies (ICTs) are of critical importance. This study aims to identify the determinants of the acceptance of ICTs innovations by older adults, and discuss the research gap in the gerontechnology literature. Methods: Research articles were selected from four multi-disciplinary d...

The goals of this study are two-fold: (1) To develop a novel concept of a light system with the use of Near Field Communication (NFC)-enabled technology, Bluetooth and Raspberry-PI. This new system is known as NFC Light System (NLS). (2) To set up an experimental design to examine the influence of perceived usefulness and perceived ease of use on o...

In today’s business world, firms are facing pressures to reduce costs, enhance productivity and quality in new product development. Past studies have provided evidence that modularity can enhance performance of new product development. However, real-life cases on how to implement the concept of modularity are limited. This paper aims to propose a m...

Message sequencing is a promising area of research. This study sheds light on consumer attitudinal responses, namely attitudes toward the corporate and product brand, by examining the effects of sequencing rational and emotional appeals in marketing messages. Using a between-subjects experiment and a stratified random sample, the study found that u...

Increasing global competition has led to the need for organisations to continually improve their quality performance. In particular, developing countries such as China are focused on catching up with more developed countries. This study examines the relationships between improvement in three factors (health and safety conditions, worker motivation...

Many commercial companies are keen to exploit the rapid transformation of electronic commerce into social commerce. Social commerce is increasingly being observed in the purchasing behaviour of college-aged Generation-Y consumers. Drawing on theory of reasoned action, this study examines the strength and significance of trust and network externalit...

Employees' information security policy (ISP) violations are a major problem that plagues organizations worldwide, particularly in the banking/financial sector. Research shows that employees use neutralization techniques to rationalize their ISP violating behaviors; it is therefore important to understand what leads to and influences these neutraliz...