Peerayuth CharoensukmongkolNational Institute of Development Administration (NIDA) | NIDA · International College
Peerayuth Charoensukmongkol
Doctor of Philosophy
About
111
Publications
67,177
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3,535
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Introduction
Additional affiliations
June 2013 - present
January 2010 - December 2012
Education
August 2008 - December 2013
Publications
Publications (111)
This research examines the effect of trait mindfulness on cross-cultural sales performance through the mediating effect of sales planning. Moreover, this research examines whether the direct effect of trait mindfulness on sales planning can be moderated by perceived cultural distance between foreign customers and the salespeople. The hypotheses wer...
Purpose
This research adopts the conservation of resources (COR) theory to examine the effects of trust in organizations and trait mindfulness on optimism and perceived stress of flight attendants in Thailand during the COVID-19 pandemic.
Design/methodology/approach
Online survey data were collected from 234 flight attendants who work for five low...
This study examines the underlying mechanism explaining the contribution of cultural intelligence (CQ) to adaptive selling behaviors in cross-cultural selling contexts. The study draws on cognitive resource theory in order to explore the mediating role of customer qualification skills in explaining how CQ contributes to adaptive selling behaviors....
The COVID‐19 crisis has had severe adverse psychological effects on people globally. Although previous research has shown that mindfulness helps people cope with stressful situations, we do not know whether mindfulness can help people cope with the effects of the pandemic. This research examined the effect mindfulness has on emotional exhaustion on...
This research examines the effect of salespeople's functional flexibility on sales performance during the COVID-19 pandemic. Grounded in the contingency approach to management and the person-environment fit theory, we analyze whether the flexibility of the management team with which salespeople work moderates the effect of their functional flexibil...
Purpose
The purpose of this study is to investigate the impact of political skills of faculty members in Chinese universities on their tendency to obtain knowledge shared by their colleagues, as well as their tendency to share knowledge with their colleagues. Moreover, this study investigated the role of collectivistic culture in a workplace as the...
Purpose
Grounded in the transformational leadership theory, conservation of resource theory and job demands-resources model, this paper aims to examine the effect of transformational leadership on psychological empowerment and employee engagement of faculty members in Bangladesh and Thailand. This study also integrates Hofstede’s cultural dimension...
Purpose
The purpose of this study is to investigate the effect of perceived group inclusion on the innovative work behavior of consulting team members, as well as to analyze its subsequent impact on team performance. In addition, the authors investigate whether the effect of perceived group inclusion on innovative work behavior could be moderated b...
Purpose
This study examines the effect of the spiritual leadership of the leaders in a consulting team on psychological safety climate and team innovation. Moreover, our research adopts the contingency theory of leadership to investigate whether the effect of spiritual leadership on psychological safety climate and team innovation could be moderate...
Purpose
The purpose of this study was to analyze the effects of social media analytics on firm performance using a sample of small and medium enterprises (SMEs) in Thailand. This study also investigated whether entrepreneurial orientation (EO) moderated the effects of social media analytics on firm performance.
Design/methodology/approach
This stu...
Purpose
Grounded in the resource-based view of the firm, this study aims to examine the effects of goal orientation and the mindfulness of entrepreneurs on firm innovation capability and analyzes that capability’s subsequent impact on firm performance. The authors also analyze whether mindfulness interacts with goal orientation to intensify its eff...
This research analyzes the effect of management communication on shared goals and organizational commitment of employees during post-merger and acquisition integration. In addition, we examine whether a work policy in terms of formalization could moderate the effect of management communication on shared goals of employees. Survey data were collecte...
Purpose
Although the benefits that individuals obtain from trait mindfulness and functional flexibility have been well documented in the research literature, one crucial gap is the lack of evidence clarifying whether trait mindfulness and functional flexibility might benefit all age groups. Using the moderating effect of age among salespeople, this...
Purpose
Despite the increasing numbers of research studies about social media business, the concept of social media agility is still an emerging topic that has been understudied. Therefore, the purpose of this study was to investigate the effect of social media agility on business performance by using a sample of small- and medium-sized enterprises...
This study examined the impact of authentic leadership on perceived workplace exclusion and explored the moderating roles of cultural orientations, specifically collectivism and power distance. The data for this research were collected through an online survey from 387 faculty members across six universities in China. Partial Least Squares Structur...
Purpose
Considering the detrimental impact of workplace cyberbullying on employees and organizations, it is necessary to understand factors that potentially induce employees to engage in cyberbullying and to recognize personal characteristics that may help employees mitigate its impact. This research applies the conservation of resources (COR) theo...
Purpose
This study aims to analyze the effect of entrepreneurs’ improvisational behavior on business risk-taking and opportunity recognition, as well as to analyze its subsequent impact on firm performance. Moreover, this study examined whether the effect of entrepreneurs’ improvisational behavior on business risk-taking and opportunity recognition...
Purpose
This research study investigated the relationship between participative decision-making and innovative work behavior by considering the moderating role of power distance orientation of individuals. Grounded in the approach-inhibition theory of power, the authors proposed that participative decision-making could mitigate perceived power gap...
Despite increasing interest in the role of social media use (SMU) in improving performance, limited studies have examined its impact on sales performance in B2B export sales contexts. And the underlying mechanisms of such effects remain underexplored. Drawing on Media Synchronicity Theory, we propose SMU in sales affects cross-cultural communicatio...
Grounded in Herzberg's motivation-hygiene theory, this research examines whether the characteristics of flight attendants in terms of work passion and job tenure moderate the effect of perceived organizational support on organizational identification. Data was collected from 307 flight attendants among the five domestic airlines based in Thailand d...
Purpose
This research aims to apply the contingency approach to explore the effectiveness of the improvisational behavior of salespeople on their sales performance by considering the moderating role of functional customer orientation.
Design/methodology/approach
Survey data were obtained from a sample of 227 salespeople in Bangkok, Thailand. The d...
Although formal communication from an organization’s management is crucial during a crisis to reduce the uncertainties of employee, less is known about the moderating role of social support that could make employees rely less on formal communication to reduce those uncertainties. Grounded in uncertainty reduction theory, this research examines the...
This study investigates the effect of spiritual intelligence on person-organization fit (P-O fit), organizational commitment, and customer-oriented organizational citizenship behavior (CO-OCB) among real estate agents. Moreover, P-O fit is proposed as the mediator that explains the effect of spiritual intelligence on organizational commitment and C...
Purpose
The purpose of this study is to adopt the upper echelon theory to analyze the effect of chief executive officer (CEO) transformational leadership on organizational ethical culture and its subsequent impact on firm performance. The study also integrates the knowledge from the structure–conduct–performance paradigm to test whether the high de...
Purpose
This research examines the effect of cultural intelligence (CQ) of top management on pro-diversity climates and perceived discrimination of the Myanmar migrant workers in Thailand. This research also analyzes the effect of perceived discrimination on job satisfaction and turnover intention of the Myanmar migrant workers.
Design/methodology...
Purpose
This study aims to apply the person-environment fit theory to examine the effect of workplace spirituality on real estate agents’ person-job (P-J) fit. Moreover, P-J was proposed as a mediator to explain the effect of workplace spirituality on customer-oriented organizational citizenship behavior (CO-OCB) and job performance that real estat...
Purpose
This research investigates whether and how the quality of vertical communication implemented by airline industry management can reduce perceived job insecurity of flight attendants during the coronavirus disease 2019 (COVID-19) pandemic.
Design/methodology/approach
The sample of this research covers 322 flight attendants from five domestic...
This research analyzes the effect of social media crisis communication on resistance to change of university employees in the Philippines during the COVID-19 situation. The study also consider the role of organizational citizenship behavior (OCB), which is hypothesized as a predictor of employees' resistance to change, as well as a moderator that s...
This research examines the benefits of host language proficiency of Chinese expatriates working in Thailand. Host language proficiency is conceptualized in terms of linguistic and communicative competence. Anchored on social identity theory, this study tests whether the host language proficiency of Chinese expatriates affects their work engagement...
Purpose
Anchored on the conservation of resources (COR) theory, this study examines the direct impact of psychological capital (PsyCap) on the level of burnout experienced by Chinese expatriates working in Thailand. The social support offered by host country national (HCN) coworkers is postulated as the mediator that might transfer the impact of Ps...
This research examines the influence of transformational leadership on role ambiguity and work–life balance of university employees in the Philippines during the COVID-19 pandemic. The study also analyzes the moderating effect of employee involvement on the link between transformational leadership and role ambiguity. Online survey data were collect...
Purpose
This paper examines the effect of improvisational behavior of entrepreneurs on firm performance of small and medium enterprises (SMEs) in Thailand during the economic crisis following the COVID-19 pandemic. The study also explores external factors in terms of competitive intensity and internal factors in terms of financial and human resourc...
Purpose
This study examines the effects of workplace rumors and organizational formalization on the degree of role ambiguity and emotional exhaustion that university employees in the Philippines are experiencing during the coronavirus disease 2019 (COVID-19) pandemic. The interaction between the two variables is also analyzed.
Design/methodology/a...
This research utilizes the conservation of resources (COR) theory to examine the effect of supervisor-subordinate guanxi on the emotional exhaustion of the Thai subordinates working under Chinese supervisors at Chinese subsidiaries in Thailand. Specifically, this study examines the role of supervisor job autonomy and workload as moderators of super...
This research examines the effect of perceived usefulness, perceived ease of use, trust in the sellers, and perceived sellers' risk on the intention to repurchase in online marketplaces by respondents from Thailand and Germany. This research also integrates the theoretical framework of cultural values to explore whether these determinants' effect o...
Grounded in the conservation of resources (COR) theory, this research investigates the role of cultural intelligence (CQ) on the level of burnout experienced by Chinese expatriates working in Thailand. In particular, in light of the collectivist characteristics of Thai culture, the study proposes that coworker support of host country nationals (HCN...
This research examines the role of the cultural intelligence (CQ) of Chinese expatriates in supervisory positions at subsidiaries in Thailand, concerning the quality of the supervisor-subordinate guanxi they establish with their Thai employees. Based on the framework of supervisor trust-building, this research tests whether the effect of Chinese ex...
Purpose
This study aims to draw on the categorization theory to explore the mediating role of customer qualification skills in explaining how social media use in sales contributes to salespeople’s adaptive selling behaviors to achieve high sales performance in export selling. The study also integrates network effect theory and social linguistics th...
Cyberbullying is a significant and prevalent problem in Thai society. Although research about cyberbullying has been conducted among teenagers and employees at private organizations, there remains a research gap regarding the issue of cyberbullying in educational institutions, particularly the antecedent and outcome associated with it. The present...
The study explored the contribution of cultural intelligence (CQ) to team relationship conflict and team trust from the perspective of minority cabin crew. Data were obtained from 320 Thai crew members from 7 non-Thai airlines. CQ was negatively related with team relationship conflict and was positively related with team trust. The negative contrib...
Purpose
This research examined the relationships between improvisational behavior, adaptive selling behavior and sales performance of direct sellers in Thailand. This research also investigated whether these relationships are moderated by the degree of challenge orientation and sellers' knowledge about the products.
Design/methodology/approach
The...
This research explored the association between the mindfulness of call center agents in the Philippines and the level of emotional exhaustion they experienced. The study also contributes to the literature by investigating the role of call center agents’ work (job demands and supervisory position) and personal characteristics (age and marital status...
Despite the severity of the COVID-19 crisis, which has affected organizations worldwide, there is a lack of research on the organizational factors that affect the psychological wellbeing of the employees of an organization affected by the crisis. This research uses the case of employees at two international universities in Thailand that have been d...
Purpose
This paper aims to examine the effect of the cultural intelligence (CQ) of salespeople, who engage in cross-cultural selling, on the quality of cross-cultural sales presentations (CSSP) they demonstrate. Based on the self-efficacy theory, this research proposes that the effect of CQ on the quality of CSSP is mediated by sales self-efficacy...
Purpose
This research investigates knowledge sharing and innovation on the part of culturally diverse teams in the restaurant business and their relation to cultural intelligence (CQ), in which CQ was conceptualized as a team-level variable.
Design/methodology/approach
Survey data were collected from 103 cross-cultural teams in restaurants located...
The job of cabin crew is considered to be a highly stressful job. In particular, cabin crew members who must deal with foreign passengers and a team of foreign coworkers are more prone to develop job burnout from their cross-cultural encounters. Therefore, having cross-cultural competence, which can help them to deal effectively with such situation...
There are numerous differences between Chinese and Thai cultures and work styles. Chinese expatriates unable to understand Thai culture, or those unwilling to adjust their behaviors to align with Thai cultural preferences, can potentially lead their Thai employees to perceive Chinese expatriates as ineffective leaders. Drawing upon social exchange...
Although prior research found that employees tended to develop work attitudes when they perceived that their organizations engage actively in corporate social responsibility (CSR), little is known about the socioeconomic factors that could influence this relationship. This research explored the role of income level that might moderate the
relation...
Purpose
This study aims to investigate stakeholder orientation’s influence on firm’s performance and analyze four types of stakeholder orientations: customer, competitor, employee and shareholder. Moreover, this research extended the previous literature by examining perceived market uncertainty’s moderating effect, which can influence the effects o...
Purpose
The purpose of this paper is to explore the interaction effect of entrepreneurial orientation and stakeholder orientation on the business performance of small and medium enterprises. In particular, four components of stakeholder orientation including customer orientation, competitor orientation, employee orientation and shareholder orientat...
The objective of this research was to explore the effect of mindfulness on individuals' tendencies to believe social media content and share it without realizing the potential consequences. The sample used in this study comprised 300 participants in Bangkok, Thailand, of whom 157 were full-time employees and 143 were college students. Results from...
The contribution of expatriates' cross-cultural adaptation to perceived supervisor support and subordinate commitment was investigated. Survey data were collected from Chinese expatriates who held supervisory positions at subsidiaries of Chinese companies in Thailand. In order to prevent common method bias from single-source data collection, data t...
Purpose
This paper aims to explore the contribution of social media marketing capability on business performance of firms in Thailand. The conceptualization of social media marketing capability was developed using five aspects of the spanning capabilities of Day’s strategic framework.
Design/methodology/approach
Questionnaire data were collected f...
Purpose
The purpose of this paper is to examine some of the antecedents and outcomes associated with a sense of place (SOP) on the part of Myanmar migrant workers working in Thailand toward their place of work. The transformational leadership of top management and diversity climate were selected as the antecedent variables, whereas turnover intenti...
This research investigated the contribution of team trust to team conflict and team innovation in the restaurant business. In particular, this research extended prior research by exploring the influence of team trust in the area of cross-cultural teams. Moreover, this research advanced prior research by examining the moderating effect of team task...
This study was designed to investigate whether the degree of mindfulness exhibited by a sample of Thai students had an effect on the level of anxiety they experienced in English as a second language (ESL) public speaking classes, and whether such an effect was related to the students’ level of performance in communicating in English during classroo...
This research investigates the role of mindfulness among Thai entrepreneurs that can be linked to their improvisational behavior that, in turn, explains business performance and stress during a period of economic contraction in Thailand. This research collected survey data from a sample of 186 owners of small retail shops in major marketplaces in B...
This research investigates the contribution of cultural intelligence (CQ) in adaptive selling behaviors and international sales performance of Thai salespeople assigned to work at international trade shows in foreign countries. This study integrates the perspectives of categorization and cognitive resource theories to illustrate how CQ enables sale...
Purpose
This paper aims to investigate the contribution of cultural intelligence (CQ) to the interaction involvement and job performance of call center agents in the Philippines.
Design/methodology/approach
Data were collected from 213 call center agents from five business process outsourcing firms in the Philippines. Partial least squares structu...
This research examines the contribution of marketing capabilities to the social media business performance of Thai firms. The outside-in and inside-out capabilities of Day (1994)'s marketing capabilities framework are used to develop five aspects of marketing capabilities related to social media business, including (1) market-sensing capability, (2...
This research aims to explore the contributions of entrepreneurs' locus of control and the influence of perceived poor business performance prior to business closedown, to examine whether these personal characteristics and situational characteristics might associate with the degree of superstitious behaviors of Thai entrepreneurs. A sample of 120 e...
The objective of this research was to examine the benefits of emotional intelligence (EQ) to call center representatives in the Philippines. Data collection was conducted with a sample of call center representatives from seven contact centers in the Philippines (N = 425). Online questionnaire survey was used for data collection. The survey data wer...
Purpose
This study aims to examine the contribution of cultural intelligence (CQ) to the level of adaptive selling behavior and customer-oriented selling behavior of salespeople in a cross-cultural selling context.
Design/methodology/approach
This study collected data from a total of 210 Thai salespeople who had been assigned to work at trade show...
This research investigated the contribution of transformational leadership to the turnover intention of Myanmar migrant workers in Thailand. Trust in the leader was proposed as the mediator to explain the association between transformational leadership to turnover intention. Data was collected from 736 Myanmar employees from two manufacturing plant...
Given emotional exhaustion's adverse effects on employees' psychological wellbeing and performance, it is crucial to understand which employee characteristics may enhance their ability to cope with this problem. This research investigated the relation between salespeople's trait mindfulness and emotional exhaustion by considering the mediating effe...
Despite more interest in mindfulness meditation practice among stock investors, to
date there is no empirical evidence to support the benefits of this meditation practice. This research aims to provide groundbreaking evidence. Data were collected from 145 individual stock traders and 81 professional stock traders in Thailand (total N=226). Results...
This research explored the roles of corporate social responsibility (CSR) on organisational identification and commitment of employees in the banking industry. This research also extended prior research by performing the analysis using the samples of employees in Nepal and Thailand, to examine whether the relationship between CSR perception and the...
This study investigated the relationship between the level of cultural intelligence exhibited by the airline cabin crew members and the degree of anxiety they experienced when serving foreign passengers. Intercultural communication competence and service attentiveness were proposed as two competencies that mediated the linkage between cultural inte...
Teenagers tend to gravitate towards a group that is highly susceptible to negative psychological and behavioral outcomes from social media use. Because teenagers’ behaviors are easily shaped by the social context to which they belong, it is likely that parents and friends might be the key persons who have a strong influence on the behavioral outcom...
Given emotional exhaustion’s adverse effects on employees’ psychological wellbeing and performance, it is crucial to understand which employee characteristics may enhance their ability to cope with this problem. This research investigated the relation between salespeople’s trait mindfulness and emotional exhaustion by considering the mediating effe...
The present study draws on the technology acceptance model (TAM) as a framework for investigating the attitude and behavioral intention behind the use of Grab Taxi Application (GTA) which is an automated smartphone based booking and dispatch platform for the taxi service in Thailand. The present research also incorporates cultural values to explain...
This research explores some traits and job-related characteristics that might be associated with superstitious behaviors. The author also aims to investigate the connection between superstitious behaviors and perceived job performance. The survey data was collected from 141 internal auditing staffs at a leading financial institution in Thailand. Re...
Purpose
The purpose of this paper is to investigate the role of mindfulness as a personal characteristic that might be associated with lower resistance to change during post-merger integration.
Design/methodology/approach
The sample consists of full-time employees at a subsidiary of a Japanese multinational bank in Bangkok, Thailand, that acquir...
The present study explored the association between the intensity of social media use for customer relationship management (CRM) and the business performance satisfaction of Thai microenterprises. The survey data were collected from 217 owners of the small shops at major marketplaces in Thailand. The results from partial least square regression anal...
This research explored the effect of social network sites (SNS) use intensity in the workplace on three aspects of job burnout. The data were collected from non-teaching employees from universities in the U.S. (N = 174) and in Thailand (N = 182). Results from partial least squares regression revealed some evidence of the u-curve relationship betwee...
This research investigated the impacts of social media use while being with a partner on the perception of relationship problems experienced by the other partner. The results from the partial least squares regression indicated that individuals who perceived that their partners used social media excessively tended to report a higher perception of la...
Purpose
The purpose of this paper is to investigate the contribution of mindfulness to employee psychological reactions to mergers and acquisitions (M&A) and its consequence on behavioral resistance to M&A.
Design/methodology/approach
Questionnaire data were collected from 114 employees of a Japanese bank that acquired a local financial institutio...
The objective of this research was to explore the effect of mindfulness on individuals' tendencies to believe social media content and share it without realizing the potential consequences. The sample used in this study comprised 300 participants in Bangkok, Thailand, of whom 157 were full-Time employees and 143 were college students. Results from...
Although taking selfies has become a popular trend among teenagers in many countries, concerns have been raised about the negative personality traits associated with it. However, empirical research that explores the selfie-associated personal characteristics of individuals is still scant. In the present study, the author aims to investigate four pe...
In emerging economies, the government is the main sector that plays a significant role in providing various kinds of support to help local entrepreneurial firms build their capabilities to effectively compete in export markets. However, due to a weak institution in these countries, a question begs to be answered whether government support is effici...
Purpose
– The purpose of this paper is to investigate the role of co-worker and supervisor support on three aspects of burnout (emotional exhaustion, depersonalization, perceived lack of personal accomplishment) and job satisfaction. The authors argue that different sources of social support at work can influence these three aspects of burnout diff...
The present study investigated some antecedents and outcomes associated with the social media use intensity for customer relationship management (CRM), using the survey data collected from the sample of 217 entrepreneurs of some small retail shops in Thailand. The data were analysed by using the partial least squares regression. Regarding the antec...
This research investigates the interconnections of global networks, the sharing of the foreign migrant workforce and the international knowledge of the entrepreneurs' satisfaction with the export performance of small and medium enterprises (SMEs). The results of our partial least squares analysis using a sample of 170 Thai entrepreneurial SMEs prov...
This research investigates the contribution of mindfulness on performance of stock traders. The authors focus on the role of mindfulness in helping individuals lower impulsive behaviours when they trade stocks. Survey data were collected from 120 independent traders and 73 professional traders in Thailand (total N = 193). The analysis from partial...
This study explored the role of workplace spirituality on organizational citizenship behaviors. The authors purposed that all three aspects of workplace spirituality (sense of community, meaningful work, and inner life) will positively associate with organizational citizenship behaviors towards individual and organization. Participants for this stu...
Purpose
– This paper aimed to investigate whether the cultural intelligence (CQ) of entrepreneurs is associated with the quality of the relationships firms develop with foreign networks.
Design/methodology/approach
– The samples include small and medium manufacturing firms in Thailand. Data were collected with a self-administered questionnaire sur...
The objective of this research is to examine the conditions that make social media use at work yield higher benefit to employee job performance. Survey data were collected from 211 employees in Thailand. Results from partial least square regression analysis show that although the intensity of social media use at work positively affects job performa...
Addiction to social media has now become a problem that societies are concerned with. The aim of the present study is to investigate the impacts that social media addiction has on mindfulness and choice of coping strategy, as well as to explore the consequences on emotional exhaustion. The survey data were collected from 211 employees in 13 enterpr...
Research on the role of social media use in the workplace has gained more interest, yet little is known about personal characteristics that might influence the outcomes that employees experience when they use social media during work. This research aims to investigate the impact of the intensity of social media use at work on three aspects of burno...
The present study examined the contributions of mindfulness meditation practice on job burnout, a choice of stress coping styles, and job satisfaction. The online survey data were obtained from 93 meditation practitioners and 54 non-practitioners in Thailand (total n = 147). Results from partial least squares regression suggested that respondents w...