Pedro Domingues

• PhD Industrial and Systems Engineering
• Researcher at ALGORITMI Research Centre University of Minho

This article compiles the main topics addressed by management systems literature concerning management systems integration by performing a systematic literature review. In this paper it is intended to present the the main limitations of non-integrated management systems, the main motivations driving an integrated management system implementation, t...

Increasingly competitive economies and the market globalisation process have led many organisations to implement management systems as a differential against competition. However, with the variety of standards available, they felt the need to integrate management subsystems aiming at resources and skills optimisation, in order to achieve performanc...

Integration is defined as “the act or process of making whole or entire” and System defined as “an interrelated elements array, such as processes, using several resources to achieve set goals”. Human organizations take a lot of work in order to defy basic physics laws namely entropy. The visible “iceberg peak” of this subtle war against organizatio...

Integration and embedding interrelated concepts has become a major research field crossing over several scientific areas. Benchmarking, globalisation, sustainable development, clouding information flows, flexible work arrangements, democracy in management and teammanship over leadership are, currently, widely discussed issues among the industrial a...

Oxford dictionary online defines audit as a ‘systematic review or assessment of something’. This generic definition faces a new reality due to recent management changes focusing management systems integration in organizations. Management systems conformity and efficiency levels assessment facing proposed goals and improvement opportunities identifi...

Call for Paper of Collection: The Role of the Triple Helix in Advancing Sustainability: Integrating Academia, Industry, and Government for Systemic Change Link: https://link.springer.com/collections/icdfgfibhj?utm_medium=print&utm_source=qrcode&utm_content=null&utm_term=null&utm_campaign=CONR_43621_CON1_GL_PHSS_03HEM_icdfgfibhj The intersection o...

. Abstract The benefits of Integrated Management Systems (Quality, Environmental, and Safety Management) certification are often discussed. While some authors suggest that certification brings financial stability, limited proof exists on this stance, especially when aiming to build on such stability to forecast future performance. The objective o...

Abstract - In today's competitive healthcare landscape, prioritizing quality and customer satisfaction is paramount, given the stakes of patient well-being and care excellence. This study delves into evaluating healthcare service quality in Iran, utilizing the renowned SERVQUAL model. By examining the five dimensions of tangibility, reliability, re...

In the face of the high competitiveness in the marketplace, many companies have sought ways to differentiate themselves from others by improving the quality of their products and services, reducing the environmental impact, and ensuring employee safety. In this context, many companies implemented some management systems such as ISO 9001 (Quality Ma...

O presente artigo pretende demonstrar a importância da implementação de um sistema de medição de desempenho como uma ferramenta fulcral para a gestão da qualidade nas empresas, nomeadamente no desenvolvimento de planos estratégicos e na avaliação do cumprimento dos objetivos definidos. Numa primeira instância, são mencionadas as principais vantagen...

STRUCTURED ABSTRACT Purpose This paper aims to explore the intersection of excellence models and sustainability, analyzing their impact on organizational behavior and practices. It investigates the effectiveness of Multi-Criteria Decision-Making (MCDM) techniques in evaluating sustainability criteria within excellence models. Design/methodology/app...

Purpose - The last revision of the ISO 9001 standard (quality management systems) was carried out in 2015 when Industry 4.0 was still in its infancy, and the concept of Quality 4.0 was only introduced after that revision. This study aims to review the literature focusing on the suitability of ISO 9001 considering the current context of Digital Tran...

Abstract Purpose – The focus of this research is to investigate if user-generated content (UGC) generated in the Booking platform can support quality management improvement within the hospitality industry by increasing customer satisfaction and eliminating defects more efficiently. Hence, it contributes to understanding how data-driven companies ca...

Companies aim to increase the quality of products and competitiveness to gain and retain customers. This study proposes a new approach for identifying and prioritising customer requirements (CRs) to improve black uniformity as a luminance characteristic on the surface of a display by evaluating the CRs. The refined Kano and stepwise weight assessme...

The purpose of this paper (of exploratory nature) is twofold. On one hand, this paper intends to report the soundest set of skills (dimensions) that comprise the desirable profile of the quality leader in the digital transition era. Additionally, the paper seeks to present a structural model (and all the development process to reach that model) ide...

Purpose This study aims to explore the conditions of successful implementation of Quality 4.0 in higher education institutions (HEIs) and the key factors affecting it, as well as the role of the Triple Helix collaborative (THC) framework in enhancing the integration of Quality 4.0 principles and Industry 4.0 technologies. Design/methodology/approa...

While Q4.0 does not replace traditional quality methods, it adapts them so that the concept of quality embraces new technology to maximize value. The combination of quality management practices with technological tools can become a critical factor for organizational success. In the face of this transition, the development of implementation and capa...

Changes to teaching and learning format and environment have happened gradually, with the advancement of technology, where academics have embraced an active learning approach and universities have increased their investment in digital infrastructure (Eckley et al., 2022; Wang et al., 2021). Nevertheless, in 2020, with the announcement of the Covid-...

Purpose-The aim of the article is to determine research areas and to recognize the current direction in the development of maturity models, to indicate the key areas of organizational maturity models (OMMs) development and their classification as well as to pinpoint research gaps and areas of potential development of OMMs in the context of scientif...

Abstract Purpose The main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes....

Purpose This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021. Design/methodology/approach A conceptual classification scheme is presented to analyze the hybrid QFD-MCDM methods. Then some recommendations are given to introduc...

Companies aim to increase the quality of products and competitiveness to gain and retain more customers. This study proposes a novel approach to identifying and prioritizing customer requirements (CRs) to improve black uniformity as a characteristic that refers to luminance differences on the surface of a display by evaluating the CRs. The refined...

Purpose The paper aims to define a dashboard of indicators to assess the quality performance of higher education institutions (HEI). The instrument is termed SMART-QUAL. Design/methodology/approach Two sources were used in order to explore potential indicators. In the first step, information disclosed in official websites or institutional document...

Despite being a topic addressed by several researchers, it continues to be the subject of investigation because nothing relevant has been concluded yet. The main goal of the current study is to develop guidelines in order to define the requirements and externalities of Industry 4.0 (I4.0) from the Occupational Health and Safety Management System (O...

Purpose - This paper identifies and systematized the good practices and hindrances for integrating Lean Six Sigma (LSS) and Industry 4.0 (I4) in a large and important Brazilian chemical company. Design/methodology/approach - The research method used was a single case study in one of the biggest companies of the world chemical sector, recognized for...

Purpose - Alongside the emergence of the fourth industrial revolution (Industry 4.0) and related concepts, such as internet of things (IoT), big data, digital transformation, cyber-physical systems (CPS), improved visualization, analytics and smart machine (among others) a novel approach evolved positing a more human centered revolution, focused on...

Purpose - Artificial neural networks (ANN) are efficient in dealing with complex problems,therefore, its use for the development of prediction methods of key performance indicators(KPI) can prove as a source of competitive advantage for companies. The objective of thiswork was to evaluate the use of ANN to perform financial KPI forecasts in compani...

The user-generated content are all the publications made available by online users in platforms. They can offer advantages to the companies because they can obtain feedback directly from the customers and improve specification attributes of the product or service features. Hereupon, since demands for reliable service, delivery and short answering t...

Purpose This paper shows a development of an integrated model to identify the customer needs and select the best solution to optimize the quality of healthcare systems, namely at hospitals. Design/methodology/approach After determining the patient's requirements by data gathering from experts and patients, a questionnaire was prepared to implement...

Purpose - Distance learning mandates and other limitations imposed due to the COVID-19 outbreak have incentivized technological transformations of the higher education system. The ongoing changes caused by the pandemic underpin several significant tendencies, such as mass customization of education, decentralization and higher flexibility of the ed...

Purpose - This paper identifies and systematized the good practices and hindrances for integrating. Lean Six Sigma (LSS) and Industry 4.0 (I4) in a large and important Brazilian chemical company. Design/methodology/approach - The research method used was a single case study in one of the biggest companies of the world chemical sector, recognized...

Este artigo documenta o uso de uma rede neural artificial (ANN), uma ferramenta eficiente para tratar problemas complexos, para o desenvolvimento de um método de previsão de indicadores-chave de desempenho dirigido a empresas que utilizam Sistemas Integrados de Gestão.

This research evaluates the perceptions from the conformity assessment community regarding the auditability of ISO 9001:2015 and the perception of its ease of use by the audited organisations. The study is supported on a survey promoted by the Strategic, Planning and Operations Task Group (SPOTG) of Subcommittee 2 of ISO TC 176 (TC 176/SC2) aiming...

The International Organisation for Standardization (ISO) established the Quality Management Principles (QMP) as the foundation values aiming at drive the performance improvement of management systems (MS). Since the QMP are transversal to any ISO standard, they also may support the integration of multiple MS (the IMS) and act as the basis for achie...

A rede neural artificial (ANN) é uma ferramenta eficiente para tratar problemas complexos, dessa forma, a sua utilização para o desenvolvimento de um método de previsão de indicadores chave de desempenho (KPI) poderá auxiliar empresas que utilizam o sistema de gestão integrada (SGI) a prever o seu desempenho, considerando que muitas organizações bu...

The main aim of this paper is to answer the research question, “Is the Gompertz model suitable for studying the diffusion of the ISO 22000 standard in Europe?” Forecasting models adopting the Gompertz model were developed to estimate to which extent the Food Safety Management Systems (FSMS) based on the ISO 22000 standard are expected to be impleme...

The principal objective of this article is to provide the profile of the market of pellet in Poland, and also to develop a design of the production of pellet, taking under a particular consideration the essential activities connected with the entire process of production. This article includes, among others, the analysis of demand for raw materials...

De acordo com a última edição do ISO Survey (valores relativos a 31 de Dezembro de 2018), o número de entidades com sistemas de gestão da qualidade certificados de acordo com a norma ISO 9001 era a essa data de 883.521 organizações. Face ao ano anterior em que houve uma diminuição do número de organizações certificadas em termos mundiais, no ano de...

Atualmente, organizações em todo o mundo enfrentam o desafio de repensar, reposicionar e recriar a qualidade face às transformações tecnológicas que têm vindo a ser implementadas e que decorrem da 4ª revolução industrial (I4.0). Por forma a repensar, reposicionar e recriar especificamente o profissional da qualidade do século XXI, será necessário e...

STRUCTURED ABSTRACT Objective: This article has as the main purpose to make known the results collected during a research study focused on the development of a model aiming at the evaluation of organizational culture of food safety, taking into account the relative importance of potential indicators/metrics that may be suitable to assess it. Projec...

STRUCTURED ABSTRACT Purpose- The main purpose of this article is to assort different impacts of the ISO 22000 implementation considering internal or external impacts, positive or negative impacts. It also intends to provide a worldwide overview on the topic, to distinguish companies from different sectors and to gather different methodologies that...

ABSTRACT Certification of an ISO 14001 Environmental Management System is a widely accepted standard in the international market and a good sense of a company’s environmental conscience for the public. In recent years, an increasing amount of companies seek certification and the present paper serves to summarize the studied impacts of said certific...

Purpose - The purpose of the paper is to evaluate why companies still struggle with ISO 22000 implementation and maintenance, identifying which aspects are key for its success. Design/methodology/approach - A literature review was carried out based on Scientific articles and implementation guides collected from Google Scholar, ScienceDirect and Res...

ABSTRACT Purpose– The purpose of this paper is to present a summary of the benefits, motivations and difficulties in implementing the ISO 14001 standard, which is the key reference in the field of corporate environmental management. Design/methodology/approach- A literature research was carried out in order to get understanding about the key concep...

ABSTRACT Purpose - The aim of this paper is to evaluate benefits, motivations, and obstacles of the implementation of ISO 22000 in the food industry and do a comparative relation in multiple countries. The study identifies the main difficulties faced by companies during the adoption process and the benefits found on their overall satisfaction with...

This study aims to determine the impact of standardised food safety management systems on food safety throughout the supply chain. The research was carried out among several European countries on the legitimacy of implementing the requirements of ISO 22000 and an attempt was carried out to compare how the standard is perceived by entrepreneurs oper...

The aim of the article is to answer the question of whether the implementation of the requirements of the ISO 22000 standard in the food supply chain can support the implementation of key processes occurring in them, and thus increase the level of food quality and minimize its waste. The research was conducted out among several European countries,...

Society and organizations must prepare for this ever increasing technological progress (ad infinitum evolution), in order to preserve and maximize the manpower well-being during the process. This article highlights positive synergies through a theoretical perspective about the Integrated Management Systems (IMSs) like a catalyser for the Industry 4...

This paper aims to update and report the diffusion and forecasting models of Portuguese integrated management systems (IMSs) encompassing the ISO 9001, ISO 14001 and OHSAS 18001 standards (QES). A research method similar to that described by a previous relevant research on diffusion of QES in Portugal was adopted. Data concerning the evolution of t...

Sustainable development addresses humanity's aspiration for a better life while observing the limitations imposed by nature. In 2015, the United Nations General Assembly approved the 17 Sustainable Development Goals (SDGs) with the aim to foster the organizational operationalization and integration of sustainability and, therefore, to address the c...

In today’s competitive environment organizations must protect and sustain their existence, and compete in the worldwide marketplace. Therefore, they must understand which skill sets support the profile of an exemplary quality professional. To do so, a survey was designed and developed to collect the perceptions of quality professionals concerning t...

Scanning for a superior skill set: A multidimensional approach to the future of the quality profession

By adopting a maturity model (MM) an organization aims ascending to a higher maturity level and, simultaneously, preserve the evolution attained thus, for this reason, is mandatory to prospect the trends for future. This article intends to address the organizational maturity concept, evolution shift perspectives and establish the current landscape...

Foi desenvolvido um questionário para recolha a nível mundial das perceções de profissionais da qualidade sobre as competências-chave de um profissional desta área no século XXI. As respostas chegaram de 61 países, a amostra compreende 319 respostas válidas e cada inquirido procedeu à avaliação de 27 afirmações relativamente a competências dos prof...

Currently, due to the globalization phenomenon and technological evolution, we are facing a new challenging set of paradigms encompassing social, industrial, financial and cultural issues. Hence, it is a difficult task to anticipate the new demands of the market concerning the most appreciated skills in the forthcoming workforce. This paper intends...

Procedimentos para desenvolver um modelo de avaliação de cultura de segurança alimentar

The research theme “Developing a Food Safety Organizational Culture Assessment Model” is a topic that is less explored, but with growing interest today. However, the theme “Food Safety Culture” has been addressed by many authors over the last few years. After an extensive and comprehensive literature review on the subject, it was concluded that few...

Abstract: This research evaluates IRCA registered auditors’ perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors a...

In a dynamic environment where organizations are continuously exposed to change, being robust, strong and competitive is a major managerial task. The aim of this article is to study the impacts of adopting multiple certifications on firm performance, by considering the dynamics involved in this process. A sample of 247 Portuguese firms that had ado...

The research topic “Integrated Management Systems” has been addressed by a large number of authors throughout the last years. However, a widespread, comprehensive and extensive literature review about this phenomenon has not been carried out yet. This paper intends to present the first results of a work in progress aiming at the development of that...

This paper aims to update and report the diffusion and forecasting models of Portuguese integrated management systems (IMSs) encompassing the ISO 9001, ISO 14001 and OHSAS 18001 standards (QES). A research method similar to that described by Cabecinhas et al. [1] was adopted. Data concerning the evolution of the amount of multiple MSs in Portugal (...

Purpose The purpose of this paper is twofold: first, it aims at the identification and assessment of the commitments towards sustainable development (SD) communicated to all interested parties (stakeholders) by top management; and second, mapping the profile of the organisations which prominently communicate those commitments. Design/methodology/a...

Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sector, countries and spanning a range of sizes. Design/methodology/approach: Based on literature review and inputs from...

Purpose This paper dissects the diffusion of the number of organizations that implemented multiple management systems (MSs), considering the ISO 9001, ISO 14001 and OHSAS 18001 standards (QES) in the South European countries: Italy, Portugal and Spain. In addition, based on the data collected, forecasting models were developed to assess at which e...

p> Purpose: With the transition period for ISO 9001 certified organisations to migrate to the 2015 edition ending 15th September 2018, this investigation aims to evaluate the status of ISO 9001:2015 transition process and provide useful knowledge on the corresponding motivations, benefits, and success factors. Methodology/Approach: An empirical st...

The move towards a new Circular Economy (CE) economic model has been advocated and supported in Portugal, however, there is limited research on this topic. To address this gap, a quantitative research based on an online survey was carried out among 99 Portuguese organizations, encompassing a wide range of sectors and sizes. The results show that CE...

Purpose – The aim of this article is to research into the effects of multiple certifications on firms’ financial performance by considering the dynamics involved in this process. Design/methodology/approach – 243 Portuguese companies that had adopted multiple certifications by 2015 among ISO 9001, ISO 14001 and OHSAS 18001 were analyzed with their...

Purpose-This paper aims at reporting the results collected throughout a research study focused on the assessment of the relative importance of potential indicators/metrics that may be suitable to evaluate the efficiency of Integrated Management Systems (IMSs) by further incorporating them into the existing back-office component of the IMS-MM©. In a...

The move towards a new Circular Economy (CE) economic model has been advocated and supported in Portugal, however, there is limited research on this topic. To address this gap, a quantitative research based on an online survey was carried out among 99 Portuguese organizations, encompassing a wide range of sectors and sizes. The results show that CE...

The concept of Circular Economy is an emerging topic and the European Union has established a European Circular Economy Strategy in 2015. Although this concept originates from Europe, there is also an increased attention to the Circular Economy in China and the country has implemented regulatory controls in that regard. The scientific interest on t...

Improving the concept of supply chain management and consideration of the environmental aspects and impacts on it, is the basis for the development of enterprises operating in the textile industry. It should be emphasised that the issue of sustainable supply chain management , due to its inherent complexity, requires continuous analysis of the situ...

Purpose ISO 9001:2015 edition, by adopting modern management and quality approaches, can foster the application of continuous improvement (CI) methodologies. The purpose of this paper is to assess the level of utilization of Kaizen and other CI methodologies within Portuguese ISO 9001 certified organizations, namely, amid organizations that have al...

A great deal of research has been published recently by authors that systematically contribute to the scientific domain that deals with the management systems integration phenomenon. This paper aims at reporting the latest efforts to overcome the shortcomings detected in the first version of the Integrated Management Systems-Maturity Model (IMS-MM)...

The purpose of this paper is the assessment of the ISO 14001:2015 transition process among Portuguese ISO 14001 certified organizations, including those that successfully have already achieved ISO 14001:2015 certification. A considerable number of the surveyed companies proceeded with the transition to the ISO 14001:2015 by introducing slight adjus...

To ensure ISO 9001 remains up to date, ISO has revised the International Standard, issuing the ISO 9001:2015 edition. Research suggests that, on one hand, it promotes, facilitates, and emphasizes an improved alignment between quality and business best practices, thereby adding value to certified organizations and, on the other hand, it will require...

A research institute surveyed auditors from around the world to find out what they think of the new ISO 9001revisions. Many auditors think it is more difficult to audit because new auditing approaches and competencies must be established. The new standard facilitates integration with other management systems and fosters alignment between quality an...

Suppliers have an increasing role in the automotive industry and Quality Management Standards (QMS) are key requirements to ensure a competent supplier network, with properly selected and qualified suppliers. By surveying IRCA registered auditors concerning ISO 9001:2015 certified organizations, this research highlights the need for the automotive...

Purpose: The implementation and certification of Management Systems International Standards, such as ISO 9001 and ISO 14001, achieved a high international recognition, with more than 1 million organizations with their Quality Management Systems certified worldwide. Researchers have been paying considerable attention to this theme and the number of...

The systematic assurance of the occupational health, safety and wellbeing of the employees may be accomplished through the implementation (and certification) of standardized occupational health and safety management systems in accordance with the requirements listed in the BS OHSAS 18001 standard. In Portugal the certification of occupational healt...

Due to the dynamic and inter-connected internal and external environments of the present digital age, organizations are faced with increased challenges to achieve enduring success. After reviewing the major management theories with an organizational focus, and the changes brought with the new ISO 9001:2015 Quality Management Systems International S...

Purpose This paper reports the results from a survey carried out among Portuguese companies with their management systems certified according to, at least, two of the following standards: ISO 9001 and/or ISO 14001 and/or OHSAS 18001. In addition, the results from a second survey conducted amid a group of experts that pointed out several aspects th...

In their quest to achieve superior performance and business results, organizations have extensively adopted models such as ISO 9001 Quality Managements Standards. Research supports that Quality Management System brings significant benefits for organizations competitiveness and success and more than 1 million organizations of all activity sectors wo...

This paper intends to report the assessment of integrated management systems maturity in two companies adopting the IMS-MM©. The companies targeted in this study develop their businesses in different activity sectors and are certified, at least, according to the ISO 9001, ISO 14001 and OHSAS 18001 standards. Results show that the selected companies...

In their quest to achieve superior performance and business results, organizations have extensively adopted models such as ISO 9001 Quality Managements Standards. Research supports that Quality Management System brings significant benefits for organizations competitiveness and success and more than 1 million organizations of all activity sectors wo...

Abstract: The aim of this research is to evaluate, six months after the issuing of ISO 9001:2015, if the 2015 edition has achieved its aims of being in line with modern management and quality management concepts and bring additional value to organizations of all industry and services sectors worldwide. A survey was carried out among IRCA registered...

The process of integration of management systems is being unfolded by a great deal of companies nowadays. A crucial feature of it relates with the audit function and the integrated perceptions of the auditors. This issue is of utmost importance if one takes into account the remarkable effort developed by ISO in the last revisions (2015) of the ISO...

IRCA certificated auditors are confident ISO 9001:2015 will deliver it promises, according to a new study by Nigel Croft, Luís Fonseca and Pedro Domingues

ABSTRACT Purpose – This paper dissects the diffusion of Integrated Management Systems (IMSs) encompassing the ISO 9001, ISO 14001 and OHSMS 18001 standards in the South European countries. Design/methodology/approach – Data concerning the evolution of the amount of IMSs in Greece, Italy, Portugal and Spain were collected for the time period between...

This article intends to report the Integrated Management Systems Maturity Model, a hybrid six-level maturity model that allows the comparison between integrated management systems regarding their relative stage of evolution. This maturity model has a three-dimensional nature considering the following axes: the key process agents, externalities and...

ABSTRACT: The number of companies operating simultaneously with several normative, standardized and certifiable management systems (MSs) steadily increases over the years. A great deal of these companies implements an occupational health and safety MS (OHSMS) in order to address the safety concerns from a specific and relevant stakeholder- the empl...

The number of companies operating simultaneously with several normative, standardized and certifiable Management Systems (MSs) steadily increases over the years. A great deal of these companies implements an Occupational Health and Safety MS (OHSMS) in order to address the safety concerns from a specific and relevant stakeholder-the employee. This...