Pavlos A. Vlachos

Alba Graduate Business School, The American College of Greece

Can organisational culture be intentionally changed? And if so, what are the pathways to success versus failure? We address these questions by employing a configurational perspective, which allows us to examine the impact of multiple combinations of employee perceptions and traits on planned organisational culture change. Although employees have lo...

Mindfulness is known to temper negative reactions by both victims and perpetrators of injustice. Accordingly, critics claim that mindfulness numbs people to injustice, raising concerns about its moral implications. Examining how mindful observers respond to third-party injustice, we integrate mindfulness with deontic justice theory to propose that...

Organizational stigma is widely assumed to be a serious liability. However, a small body of research has begun to show that stigma can also lead to positive outcomes. A core assumption of this budding literature is that realizing a benefit from stigma requires firms to take active and strategic measures to turn stigma to their advantage. Shedding n...

Despite the increasing importance of customer data privacy, there is limited understanding about how external forces, such as market structure, affect firms' data privacy strategies. To address this gap, we develop a theoretical model and we empirically test its predictions using a novel measure of customer data privacy performance. Specifically, b...

Although corporate social responsibility (CSR) practices can increase firm attractiveness, this process can be undermined if CSR activities signal the “wrong” motives to job seekers. Yet, how these attributed motives form, and why job seekers are likely to infer favorable or unfavorable causal attributions underlying CSR activity, remain open quest...

“Corporate morality” is often viewed by society as contradictory and oxymoronic. Yet, organizations often express core values through Corporate Moral Events (CME) such as those reflected in Corporate Social Responsibility (CSR) initiatives. The literature has almost universally assumed that CMEs are perceived as abstract “do-good” phenomena that le...

Business may be in the best position to address the world's environmental problems. However, firms are still struggling with the how and when of their sustainability strategies. The goal of this case study is to uncover bridges and barriers to incorporating environmental issues into business strategy. We collect semi-structured depth interviews wit...

Although Corporate Social Responsibility (CSR) can affect employees, we know little about how it affects them. Employees’ interpretation of CSR is important because of the paradoxical nature of CSR. When firms operate in ways that seem counter to their nature (i.e., pursuit of social good rather than profit), the causal attributions of affected emp...

How do stakeholders react to Corporate Social Irresponsibility (CSiR)? What are the emotional mechanisms and behavioral outcomes following CSiR perception? The psychology of CSR literature has yet to address these important questions and has largely considered CSR and CSiR as the opposite poles of the same continuum. In contrast, we view CSR and CS...

This study examines how companies can better manage consumer attributions (ie, perceived company underlying motives) to corporate social responsibility (CSR) through CSR-related communications. Specifically, the article focuses on cause-related marketing (CRM) initiatives and investigates how different types of CRM donation frames influence consume...

Successfully managing employees' corporate social performance (CSP) perceptions requires insights into their antecedents. However, not much is currently known on the subject. We contribute to the micro-level corporate social responsibility (CSR) literature in two ways: (a) we investigate the antecedents of employees' CSP perceptions; (b) we integra...

Do employee judgments of their organization’s Corporate Social Responsibility (CSR) programs relate to CSR-specific performance and in-role job performance? Can middle managers influence the formation of such judgments and what factors might moderate such cascading influences? To answer these yet unaddressed questions, we conduct three studies. Stu...

The vast majority of the extant literature on corporate social responsibility (CSR) has focused on the macro (firm) level of analysis by examining the linkage between CSR and firm-level outcomes. As such, very few studies have focused on the micro (individual) level of analysis. Against this backdrop, the present study focuses on the individual lev...

There is an emerging consensus in the corporate social responsibility (CSR) literature suggesting that the quest for the so-called business case for CSR should be abandoned. In the same vein, several researchers have suggested that future research should start examining not whether, but rather when CSR is likely to have strengthened, weakened or ev...

Building consumer loyalty remains a key priority but is also problematic for managers, since many loyalty improvement programs based on corporate associations investments regularly fail to deliver intended results. A possible explanation for this unpleasant situation likely relates to managers’ focus in maximizing rather than optimizing investments...

Mobile phone advertisements, in the form of text messages (SMS, or short message service), have been recognized as an important form of product promotion. The purpose of this paper is to investigate factors that influence the effectiveness of SMS advertising by using a hierarchy of effects approach. We employ a simulated experiment with 736 respond...

Purpose This paper aims to examine the influence of corporate social performance (CSP) on the emotional attachment of consumers to firms. In contrast to past CSR studies, this research seeks to investigate the role of personality variables as moderating factors. Design/methodology/approach The study tested hypotheses through an experiment using sc...

Interest in Corporate Social Responsibility (CSR) is gaining momentum in academic and managerial circles. However, prior work in the area has paid little attention to how CSR initiatives should be implemented inside the organization. Against this backdrop, this study examines the impact of CSR initiatives on an important stakeholder group – namely,...

Because loyalty to services remains elusive and unpredictable, there is a need to study consumer relationships with firms apart from the established satisfaction–loyalty chain approach. To that end, the present paper investigates feelings of attachment and love through two empirical consumer studies of two different grocery retailer brands. The fin...

Employees constitute an important stakeholder group in the context of Corporate Social Responsibility (CSR) initiatives. However, evidence regarding how employeesassess Corporate Social Performance (CSP) is very limited. Against this background, this study contributes by examining how employee CSP perceptions and attributions affect key behavioral...

Purpose The satisfaction‐trust paradigm has been recently criticized regarding its ability to deliver positive consumer behavioral outcomes. This study aims to argue that – amongst others – a reason for this unpleasant situation may be the failure of service managers to account for non‐linearities in the satisfaction‐trust paradigm. Design/methodo...

There is an emerging consensus in the corporate social responsibility (CSR) literature suggesting that the quest for the so-called business case for CSR should be abandoned. In the same vein, several researchers have suggested that future research should start examining not whether, but rather when CSR is likely to have strengthened, weakened or ev...

In this study we examine how companies can better manage consumers’ corporate social responsibility (CSR)-induced unfavorable attributions through CSR communication. Specifically, we focus on transaction-based cause-related marketing (CRM) initiatives, and investigate how CRM quantifiers-namely a major component of the message content of the CRM ac...

The deterioration of environmental and societal conditions worldwide has initiated extensive discussions on what has been coined as sustainability and to what extent the relevant actions constitute an imperative or alternatively disorientate businesses for their main scope. Despite the attention given on this topic, there exists a noticeable lack o...

Work on how consumers evaluate electronic service quality is both topical and important due to the well accepted criticality of electronic channels in selling products and services. However, the extant research on electronic research quality is preoccupied with the web site internet context and most of the studies are single-country studies, inhibi...

In this study, I propose a Corporate Social Responsibility (CSR) research model focusing on the impacts of CSR on stakeholder perceptions and company outcomes. Research questions posited mainly involve a quadripartite view of the impacts of CSR. I propose a stakeholder-centric model of CSR conceptualising the factors that make company stakeholders...

Purpose The purpose of the study is to investigate loyalty building and the creation of affectionate bonds in the consumer‐firm dyad. Design/methodology/approach The study relies on face‐to‐face personal interviews in the context of grocery store retailing. Findings The results identify the significant predictors of consumer‐firm emotional attach...

Marketers call for the examination of more complex functional structures of the links between service evaluation constructs. However, it seems that including and estimating non-linear effects in the latent variable structural equation modeling framework is a daunting task. Therefore, marketers need to be acquainted with the use of these methodologi...

The vast majority of the extant literature on Corporate Social Responsibility (CSR) has focused on the macro (firm) level of analysis by examining the linkage between CSR and firm-level outcomes. As such, very few studies have focused on the micro (individual) level of analysis. Against this backdrop, the present study focuses on the individual lev...

Since loyalty in services remains elusive and unpredictable, there is need to study consumer relationships with firms apart from the established satisfaction-loyalty chain approach. To that end, the present paper focuses on feelings of attachment and love and investigates through two empirical consumer studies, in two different grocery retailer bra...

Mobile phone advertisements, in the form of text messages (SMS), are becoming increasingly recognized as an important form of product promotion. The purpose of this paper is to investigate factors influencing the effectiveness of SMS advertisements by using a hierarchy of effects approach. We employ a field experiment with 736 respondents to examin...

Information systems researchers often conceptualize constructs as higher-order multidimensional entities. As is the case with the specification of first-order dimensions, researchers seem to have two basic choices regarding measurement specification at the second-order level: to operationalize second-order factors as either formative (molar) or ref...

In this study, we propose a CSR research model focusing on the impacts of CSR on stakeholder perceptions and company outcomes. Research questions posited mainly involve a quadripartite view of the impacts of CSR. We propose a stakeholder-centric model of CSR, conceptualizing the factors that cause company stakeholders to form assessments of CSR ini...

Marketers call for the examination of more complex functional structures of the links between service evaluation constructs. However, it seems that including and estimating non-additive effects in the structural equation modeling framework is a daunting task. Therefore, marketers need to be acquainted with the use of these methodologies in a concis...

Building on the Corporate Social Responsibility (CSR) and Trust literatures this study conceptualizes and empirically examines the curvilinear effects of multiple loyalty and trust determinants, including values-driven CSR motivations, service quality, benevolence and trust. Results support the hygiene role of values-driven CSR-induced attributions...

Corporate social responsibility (CSR) is gaining momentum among researchers and practitioners. In spite of this extensive interest, systematic research regarding the effects of CSR on other stakeholder groups, besides consumers, remains sparse. Based on a field study in a global Fortune 500 consumer packaged goods company, we examine sales force at...

The present study investigates how consumers evaluate particular characteristics of grocery perishable products. Two important characteristics of perishables, the expiration date and price, and two value adding concepts, namely quality guarantees and corporate social responsibility (CSR) activities, are presented to consumers as perishable product...

Previous studies in information systems research and service marketing treat customer behaviour towards technology-based services (TBS) homogeneously. However, recent studies recognize that users have different attitude towards different technologies even if these technologies used to support the same service. Drawing on literature from service mar...

Previous studies in information systems research and service marketing treat customer behavior towards technology-based services homogeneously. However, recent studies recognize that users have different attitude towards different technologies even if these technologies used to support the same service. Drawing on literature from service marketing...

Purpose The purpose of this paper is to investigate the theoretical and empirical meaningfulness of a composite model of behavioral intentions in a pure mobile internet services context. Design/methodology/approach This paper starts by investigating the influence of seven service quality determinants on overall service quality perceptions, employi...

This study investigates whether consumers’ perceptions of motives influence their evaluation of corporate social responsibility (CSR) efforts. The study reveals the mediating role of consumer trust in CSR evaluation frameworks; managers should monitor consumer trust, which seems to be an important subprocess regulating the effect of consumer attrib...

This experiment examined the influence of corporate responsibility on consumer-firm emotional attachment. Scenarios were created to manipulate corporate responsibility including domains like environmental protection, treatment of employees and charitable giving. Importantly, in contrast to past corporate responsibility studies this research investi...

The plethora of actors, the complexity of relationships and the variety of information and financial flows affecting the mobile entertainment arena today, have created a series of challenging business opportunities for entrepreneurs and key market players. The evolving and quite promising mobile music market, however, is suffering from the luck of...

The rapidly evolving landscape in the music and mobile commerce industry fueled by the development of innovative commercial mobile music services calls for developing suitable evaluation frameworks towards measuring the performance of such kind of services. This paper elaborates on the Human Computer Interaction (HCI) established evaluation methods...

Elaborating on the rapid evolution of mobile entertainment services, this paper investigates customers' preferences and attitudes towards mobile music services in Europe through an exploratory research approach. The study ran in Finland, United Kingdom and Greece, targeting both music consumers and music professionals. Significant differences were...

Currently, the music industry tries to find legitimate ways to digitally deliver its content to end users in a secure and profitable manner. On the other hand wireless network operators strive to find new revenue streams that will enable them to recoup the enormous investment made for acquiring third generation licenses. Mobile music services promi...

The emerging capabilities of mobile telephony provide a promising alternative commerce channel, contributing to the configuration of the appropriate conditions for the forthcoming communication industry convergence. Elaborating on the rapid evolutions in the mobile commerce landscape, this paper investigates consumer attitudes towards mobile music...