Paula Carson

Paula Carson
Missouri Southern State University | MSSU · Biology Department

About

71
Publications
11,543
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
2,467
Citations

Publications

Publications (71)
Article
Most health care employees experience and are bolstered by compassion satisfaction as they deal with patients in need. However, the more empathetic a health care provider is, the more likely he or she will experience compassion fatigue. Compassion fatigue is a negative syndrome that occurs when dealing with the traumatic experiences of patients, an...
Article
Web-based accountability continues to be an important consideration for nonprofit organizations. This research examines the impact of certain variables on web-based accountability in the arts, culture, and humanities sector. A content analysis of eighty nonprofit organizations was performed and multiple statistical analyses were used. Findings indi...
Article
The study examined outcomes associated with the proactive individual by analyzing the responses of employees who worked in the health and human services sector primarily providing direct care to patients/clients. Of the 271 respondents, 242 completed the entire online survey which tapped, in addition to proactivity, the constructs of work-group coh...
Article
Most health care employees experience and are bolstered by compassion satisfaction as they deal with patients in need. However, the more empathetic a health care provider is, the more likely he or she will experience compassion fatigue. Compassion fatigue is a negative syndrome that occurs when dealing with the traumatic experiences of patients, an...
Article
Purpose The purpose of this paper is to examine the impact of Deming's ideas on the twenty‐first century. Design/methodology/approach A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 (Deming died in December 1993) and 2006. Findings It is found that 136 articles described Demi...
Article
In the past decade we have experienced a revolution in display technology, in particular immersive display technologies, and a fast deployment of a wide range of commercial products, ranging from high-end one-of-a-kind multi-surface display, to productized displays for a larger customer base. As these technologies keep evolving and becoming more ma...
Article
Purpose The paper aims to evaluate 141 publicly traded US firms in the traditional sectors of the economy to assess intellectual capital disclosure levels. Design/methodology/approach Content analysis was conducted using 10‐K annual reports. Findings It was found that traditional sector companies had a mean disclosure of intellectual capital of 2...
Article
A decade ago, the California Supreme Court in Scott v. Pacific Gas recognized the concept of ‘wrongful demotion’ when it determined that demotees can sue their employers for breach of an implied contract not to demote without good cause. Since that time, research on demotion has centered on enabling organizations to avoid litigation, when perhaps a...
Article
Full-text available
As researchers seek to find optimal techniques to help make customer satisfaction data more actionable, the question of how to obtain data on the importance of attributes impacting customer satisfaction continues to surface. This study examines the issue of identifying importance by using one method of stated importance and three methods of derived...
Article
Results comparing academic employees (n = 176) across four occupations (college administrators, faculty, librarians, and clerical workers) indicated that college administrators and professors were highest on career identity and job involvement, while clerical workers reported the lowest job satisfaction, career planning, and intentions-to-remain in...
Article
French and Raven (1959) inferred how the existence of social power bases influences a subordinate's perception and a leader's use of other powers. Based on their propositions, we tested a model using meta-analytic correlations as input to structural equations analysis. We also used recent literature to test a revised model, which fit the data bette...
Article
Unionized public employees were divided into those who were (a) committed to the union, (b) committed to the organization, (c) committed to both the organization and the union, and (d) uncommitted. ANCOVA was used to assess the effect of differential impacts of commitment on organizational outcomes. It was found that two groups (the dually committe...
Article
Management should not only survey employees about their satisfaction with an issue but should also inquire about how important that issue is to them. If the issue is very important to employees and they are very dissatisfied, then management action may be urgent. However, if staff members are dissatisfied with an issue that is unimportant to them,...
Article
Behavioral description questions for a structured interview format are provided so that managers can probe an applicant's intelligence, emotional intelligence, and organizational citizenship behaviors. Research suggests that the best performing employees are high on intelligence, and the most socially competent employees are high on emotional intel...
Article
Suggests that the Triangle Shirtwaist factory fire in New York City in 1911 was the veritable genesis of laws safeguarding workers. The events of the 18-minute inferno which killed 146 young, immigrant garment workers are summarized, as are the factory owners’ responses to the fire, along with the rationalizations they used to defend their lethal a...
Article
Families caring for loved ones with dementia encounter multiple challenges. This study aimed to describe experiences of families seeking diagnosis and subsequent care and treatment for relatives with dementia. Using a descriptive qualitative approach, 14 family caregivers living in diverse areas of Kansas were interviewed regarding their experience...
Article
Far more than a mechanism to voyeuristically delve into the past to satisfy trivial interests, management history can be used to provide insight into contemporary practices and guide us away from repeating past mistakes. Using historiography, this paper offers a glimpse into the nature of the employer–employee relationship, comparing events from th...
Article
The authors examined supervisors' selective use of legitimate, reward, coercive, referent, and expert powers and these power bases' influence on two outcomes: (a) employee perception of organizational support and (b) employee willingness to engage in service recovery activities with the customer. The authors found that the supervisor's use of exper...
Article
A survey of 75 nursing department employees was conducted to assess the relative importance of across-department and within-team cooperation on workplace outcomes. As compared with within-team cooperation, across-department cooperation is more positively associated with procedural justice, interpersonal justice, satisfaction with supervisor feedbac...
Article
Sixteen management fashions that emerged over the past five decades were identified and evaluated on eight criteria, including radicalness, broadness, and fear induction. We examined relationships among these criteria, fashions' life cycles, and economic and penetration variables to enhance understanding of fashions' emergence, diffusion, and decli...
Article
Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets. For example, Shakers were committed to perfection in work, taking their time in pursuit of quality. Training was accomplished through sharing community expertise, apprentici...
Article
Emotional intelligence has been discussed in the popular business press over the past few years and has recently found its way into prestigious business and industrial psychology journals. However, there is no validated instrument available in the academic literature for management consultants, trainers, and business practitioners to use when surve...
Article
The authors developed a program for older adults to improve spatial awareness and sense of balance while promoting person-environment interaction. Motivating Moves, a 20-min program of 14 movement sequences set to original music, was offered to 4 groups of older adults (N = 66, mean age = 80.97, SD = 7.34) during 6 weekly 1-hr sessions. Participant...
Article
While management is considered relatively immature compared to other social sciences, for over half the lifespan of the discipline, the field has been bombarded with “fads”. For the purposes of this manuscript, fads are defined as “managerial interventions which appear to be innovative, rational, and functional and are aimed at encouraging better o...
Article
Medical librarians were surveyed to determine the independent and interactive influence of career and organizational commitments on work-related outcomes. Employees dually committed to their organizations and careers reported the highest empowerment, willingness to engage in service recovery, and work satisfaction. This group was also more aware of...
Article
This manuscript investigated the relationships between providers' authority and their willingness to engage in both psychological and tangible service recovery. Therefore, respondents of a professional association were surveyed to gauge their work-related attitudes as well as their propensity to respond to service breakdowns. It was found that: (a)...
Article
Nursing supervisors, nurses, and nursing aides were surveyed regarding attitudes about their shared work environment. Results support the hypotheses indicating that supervisors will generally be more positive in their perceptions than will employees at lower levels in the organization. In this study, nursing supervisors reported higher levels of di...
Article
Nursing supervisors, nurses, and nursing aides were surveyed regarding attitudes about their shared work environment. Results support the hypotheses indicating that supervisors will generally be more positive in their perceptions than will employees at lower levels in the organization. In this study, nursing supervisors reported higher levels of di...
Article
Patients often don't have the technical competence to judge the quality of medical care. Therefore, they rely on different criteria than do professionals in assessing quality. They perceive quality as a gestalt of experiences influenced by such issues as empathy, integrity, and appearance of competency. Patients do not complain about service qualit...
Article
Carson and Bedeian's (1994) Career Commitment Measure was used to examine the relationships of career commitment with emotional intelligence and organizational citizenship behavior, which were then examined for relationships with organizational commitment. As predicted, emotional intelligence was positively related to career commitment, but not rel...
Article
Despite interest in management’s evolution, the discipline is devoid of systematic frameworks addressing historiography. Hence, Hirst’s (1965) theory of “forms of knowledge” is applied to demonstrate that management history satisfies his four criteria and qualifies as a valuable research domain. Hirst’s first criterion states that there must be cer...
Article
As quality experts have focused primarily on manufacturing, theoretical frameworks for examining quality in the service sector are lacking. In order to fill this gap, Heider''s (1958) balance theory is applied to explain how service organization, service provider, and consumer interrelationships influence service quality. Propositions are offered p...
Article
Using measurements of job satisfaction and organizational entrenchment gathered from a survey of academic librarians, four workplace profiles were generated (“Mobile-Contents,” satisfied and unentrenched; “Immobile-Contents,” satisfied but entrenched; “Immobile-Discontents,” dissatisfied but entrenched; and “Mobile-Discontents,” dissatisfied and un...
Article
Forty-six technicians employed by an ambulance and life flight service were surveyed to examine the effects of organization-based self-esteem (OBSE) on career outcomes and quality. Results show that those high in OBSE reported stronger career commitment and weaker career withdrawal intentions than those low in OBSE. Contrary to predictions, signifi...
Article
Willy Loman, the desperate protagonist of Arthur Miller's Death of a Salesman, knew what it was like to be entrenched in a career. Miller wrote his play in 1949, but Loman's grim and futile situation is all too familiar to some contemporary workers. What happens when workers are entrapped and disillusioned? Willy Loman sought to free himself throug...
Article
Full-text available
The research literature on sex (male/female) andgender (masculine, feminine, psychological androgyny,undifferentiated) differences in value structures iscontradictory and has generally been limited tocivilian samples, with little research on militarymiddle-level managers. This study investigated thosedifferences in a stratified random sample of 200...
Article
Members of the Medical Library Association were surveyed by mail to assess attitudes about their jobs, organizations, and careers as they related to their feelings of empowerment. Analysis- of-variance results show that Hypothesis I was supported in that respondents higher in empowerment reported greater job satisfaction and weaker job withdrawal c...
Article
This article describes a flexible, user-friendly, menu-driven content analysis program called SWIFT for use on any IBM-compatible personal computer. It was developed for the analysis of student comments. SWIFT produces an analysis of word and phrase usage by categories and subcategories based on either inductively or deductively derived models. It...
Article
The development and construct validation of a 12-item career entrenchment measure is reported. Taking a theory-driven approach, three dimensions comprising career entrenchment were defined: a career investments dimension reflecting accumulated investments in one's career success that would be lost or deemed worthless if one were to pursue a new car...
Article
Managers who understand the bases of power can create employee commitment and enthusiasm. This article presents some points on exercising the different social power bases managers should carefully consider in order to ensure commitment rather than mere compliance or resistance from employees. Five social power bases are discussed, namely coercive,...
Article
Applying an international framework of work-related values, we offer practical suggestions for improving the effectiveness of training initiatives directed at Mexican- Americans. Specifically, it is recommended that those who train workers of Mexican descent (a) emphasize considerate behavior, (b) use encouragement techniques, (c) avoid public conf...
Article
One hundred nine master-level librarians of varying ages were surveyed about their career attitudes. Hierarchial polynomial regression was then employed to examine the relationships between age and three affective outcomes: (1) career satisfaction, (2) career entrapment, and (3) career identity. Results indicated the age-satisfaction relationship w...
Article
We surveyed 1,152 employees of a midwestern telephone company to test the effects of gender and employee classification level on work outcomes. To determine whether gender differences in this organization were stable or context dependent, competing hypotheses were established from both structural and socialization perspectives. Significant main eff...
Article
Qualitative reviews of the withdrawal literature have reached inconsistent conclusions regarding the strength of the relationship between promotion and turnover. Several issues were addressed in this study which may account for these inconsistencies. First, we differentiate among three distinct operationalizations of promotion: (1) promotion satisf...
Article
Full-text available
Differences among full-time (n=1066), part-time (n=132), and moonlighting employees (n=153) in a variety of occupations were examined. Moonlighters as compared to full-timers were younger, more frequently male, perceived less educational fit with their main jobs, and were primary wage earners. Full-timers as compared to part-timers were more freque...
Article
Strategic planning for hospitals is difficult in this era of healthcare reform. This article offers strategy options based on an analysis of the strengths, weaknesses, opportunities, and threats of three types of hospitals.
Article
Total quality management requires a commitment to continuous quality improvement and a complete transformation of a healthcare organization's operations. An ongoing process, it prescribes training at all levels of an organization's hierarchy as well as the routine evaluation of the training programs' quality.
Article
Cecil Alec Mace was a pioneer in advancing British industrial psychology during the inter-war period. His many contributions include helping to move British psychology away from its domination by philosophy methodologies to the use of experimental procedures. He helped discredit the concept that the paycheck is the dominate work incentive, develope...
Article
Employee movement out of the organization has been examined extensively, but unfortunately, research on employee movement inside the organization is less pervasive. The study reported here uses a longitudinal quasi-experimental design to investigate the relationships of a selected set of work-related attitudes to promotion and turnover in a sample...
Article
Investigated whether goal-setting can be used to motivate people to perform more creatively. 54 Ss assigned randomly to 1 of 4 goal-setting conditions performed a verbal fluency task. Creativity of responses was assessed with a response creativity index developed and tested in a pilot study using 200 Ss. Assessments were made of quantity emphasis,...
Article
In the healthcare industry, there is an increasing number of managers who operate clinics geographically separated from the administration and from other managers. Physical distance creates barriers to communication and also inhibits psychological attachment to the healthcare organization. This can result in dysfunctional management styles, with ma...
Article
Sumario: Overview of healthcare management -- Healthcare environment (A healthcare field in transition. Managing the healthcare environment) -- Organizing (Healthcare provider profiles and organization design. Culture, organizational change and development and job design) -- Planning (Healthcare management ethics and decision making. Strategic mana...

Network

Cited By