Paul H.P. Yeow

• PhD
• Head of Department at RMIT University Vietnam

Purpose This study makes a unique contribution to the knowledge by investigating the mediating role of the social and personal norms across the acquisition, use and disposal stages of the responsible computer consumption lifecycle. Originality As the pioneer study conducted in Asian countries that provides integrative and holistic comparison on the...

The COVID-19 pandemic accelerated and solidified the adoption of work-from-home systems (WFHSs) across all economic sectors, and finding ways to incorporate sustainability into these systems is a fundamental aspect of a sustainable future of work. Designing sustainable WFHSs requires an innovative approach capable of understanding complex interrela...

The responsible behaviour of consumers that purchase green computers is a form of sustainable consumption, as green computers use less energy resulting in less CO2 emissions and the use of fewer toxic metals and materials during their production. The research question is how to encourage such behaviour. Although prior research has provided some ans...

The Sustainable system-of-systems (SSoS) approach, complemented with econometric analysis was used to address China's decarbonization problem, i.e. selecting fossil fuel consumption sources to be reduced in various regions to meet CO2 reduction targets with minimal effect on population and economic growth. In the SSoS, the micro-level system is rep...

Purpose Gender-inclusive adoption of multipurpose national-identity smart cards (MNIS) is important to ensure gender equality, particularly in accessing public services offered by the card e.g. identity verification, healthcare, transit, banking, driving license, passport, etc. The aim is to study the gender differences in terms of the motivation a...

Purpose This study aimed to investigate the mediating roles of social and personal norms in the relationships between transcendent values (i.e. altruistic and biospheric) and responsible computer acquisition behaviour (RCAB). Previous studies suggested the role of norms in explaining the value–behaviour relationship. However, they did not provide s...

Prior studies of pro-environmental behavior investigated its antecedents from the perspective of either rational choices or moral norms. However, as highlighted by many researchers, green purchase behavior associated with high-cost products such as green computers can be influenced by both perspectives. Thus, this study aims to predict the influenc...

Despite the usefulness of computer-assisted audit tools and techniques (CAATTs) in increasing audit productivity and reducing costs, their adoption by audit firms is low in developing countries. The aim of this study is to investigate whether organizational and environmental factors can help explain CAATTs adoption in less developed countries, such...

In this paper we outline a vision for human factors/ergonomics and sustainability in the 21st century. The paper extends and updates earlier work by Moray (1995) which posed a number of global challenges for the discipline of HFE. In particular we point to several trends and priorities within HFE, these include: a shift away from specialization and...

This book focuses on different sustainable products and services, such as electrical vehicles, green buildings, and biophilic and biomimetic systems, at multiple hierarchical levels within its chapters. The authors reflect on individual, organisational, governmental, political, and moral considerations of how Human Factor Ergonomics can build a sus...

Energy is wasted when individuals do not practise responsible computer consumption behaviour (RCCB) such as turning off idling computers or using power-management tools. This study aims to determine the key human factors and ergonomics (HFE) issues influencing RCCB so as to provide recommendations to change users’ behaviour. A model was developed b...

The problems now facing humanity are complex and rapidly evolving. In fact, these problems even threaten our very existence as a species. The sustainable system-of-systems model, which has been developed to help characterise the various different levels of human factors and ergonomics approaches to dealing with these problems, is explained and crit...

In reviewing the published literature and the work presented in this book, we propose a set of five goals for human factors and ergonomics to help the discipline understand and appropriately address the challenges raised by sustainability. We believe that these goals will help focus the human factors and ergonomics discipline to help facilitate a s...

The ecological crises faced by humanity require all disciplines to think differently about how we interact with the ecosphere to prevent untold misery and possible human extinction. The fact that these crises are primarily caused by human mismanagement of our environment means that ergonomics (literally meaning the study of human work) should play...

Household electricity wastage poses a sustainability issue. Ergonomic interventions that prevent wastagethrough technological innovations are expensive and complex,making consumers unwilling to adopt them.The study aimed to investigate the motivations and impediments in avoiding electricity wastage. Thirteen Repertory Grid interviews were conducted...

Protecting the organisation’s assets and data, and ensuring efficient operations are part of the role of IT (information technology) audit. What are the factors that lead to a better IT audit quality? This paper extends the previous research by identifying key constructs that affect the quality of IT audit and used it to develop a questionnaire. An...

Current human activities are seriously eroding the ability of natural and social systems to cope. Clearly we cannot continue along our current path without seriously damaging our own ability to survive as a species. This problem is usually framed as one of sustainability. As concerned professionals, citizens, and humans there is a strong collective...

The purpose of this paper is to use the Technology, Organization Organisation and Environment (TOE) framework to understand the audit technology adoption in audit firms. Previous studies have only looked from the viewpoint of individual auditors and do not use a framework in which to understand the audit technology adoption. The audit technology di...

Technoeconomic paradigms based economic growth theories suggest that waves of technological innovations drove the economic growth of advanced economies. Widespread economic degradation and pollution is an unintended consequence of such growth. Tackling environmental and social issues at firm levels would help us to overcome such issues at macro-lev...

The research aims to address the physically loading task and quality and productivity problems in the brazing of coils of air-handler units. Eight operators participated in two intervention studies conducted in a factory in Malaysia to compare the status quo brazing with (1) the use of a new twin-brazing torch that replaced the single-brazing gun a...

Unlabelled: Sustainability issues such as natural resource depletion, pollution and poor working conditions have no geographical boundaries in our interconnected world. To address these issues requires a paradigm shift within human factors and ergonomics (HFE), to think beyond a bounded, linear model understanding towards a broader systems framewo...

Purpose – The purpose of this paper is to investigate the cultural differences in internet banking adoption between the USA and Malaysia. It aims to provide marketing recommendations based on specific cultural dimensions to promote internet banking. Design/methodology/approach – With four added variables (attitude towards use, perceived credibilit...

The purpose was to conduct an ergonomics improvement in the order selection process in a refrigerated dairy factory. The workers' task was to pick dairy products to fulfill orders. Plant walkthroughs, unstructured interviews, and direct observation methods were used to study the existing process and problems. Ergonomics intervention was made by int...

This paper investigates audit technology adoption based on Technology-Organization-Environment (TOE) framework, Diffusion of Innovation and Institutional theories. As more audit firm’s clients use enterprise information systems, it is important for audit firms to adopt audit technologies in auditing. Descriptive statistics results from questionnair...

Computer operators need special armrests to reduce musculoskeletal disorders related to holding the arms, bending the wrists, and adopting other work postures of the hand and arm. It is expensive to replace the existing conventional fixed/no-armrest chairs with ergonomic chairs that have special armrests. This article presents a low-cost and ergono...

This paper investigated into an alternative approach to solving cooling problems in two typical shopping complexes in Malaysia. For each case, an investigation was initially conducted to capture a general idea of poor indoor cooling suffered by the business operators and patrons. Ergonomics methods such as unstructured interviews and direct observa...

Green IT has been identified as a contributing factor in maintaining a green environment. However, past studies have focused mainly on Green IT practised by IT vendors or organizations rather than by individual consumers. Malaysia is a developing nation with high computer penetration. Almost every citizen is owns several computers, from desktops, t...

Many businesses are now moving to e-business and implementing computerized accounting information systems. This phenomenon has given impact to audit profession in performing IT audit, financial reports audit and tracing electronic source documents. Computer-Assisted-Auditing Techniques and Tools (CAATTs) are audit technologies that allow IT audit w...

Ever since the 9/11 terrorist attack, many countries are considering the use of smart national identity card (SNIC) which has the ability to identify terrorists due to its biometric verification function. However, there are many ergonomics issues in the use of SNIC, e.g. card credibility. This research presents a case study survey of Malaysian user...

This paper presents a new adoption framework i.e. Individual, Technology, Organization and Environment (I-TOE) to address the factors influencing computer-assisted auditing tools (CAATs) acceptance in public audit firms. CAATs are audit technology that helps in achieving effective and efficient audit work. While CAATs adoption varies among audit de...

Malaysia has invested multi-million ringgit on the Malaysia's Multipurpose Identity Card (MyKad) initiative for the protection of citizens from terrorism as well as for effective and efficient government and private sector applications. If it is not used, the initiative is wasted. For the success of MyKad adoption, both individual and organizations...

Dating through Internet is providing incredibly useful features. When singles are looking for partners, internetcan provide effective and more enjoyable alternatives at a low searching cost. It also provides many new waysand organized approach to mating ritual. This study identifies the attitudes of young adults towards online socialnetworks and on...

This study examines the influence of demographic factors on Malaysian citizens' satisfaction with mobile phones. Three hundred questionnaires were collected. Results indicate that differences exist between students and working adults' in relation to their perception of social interruptions caused by mobile phone use. Males exhibit greater concern o...

The study identifies and prioritizes the crucial Web Usability Factors (WUFs) for websites from 36 industries. 400 respondents participated in the web evaluation and more than 12,000 data points were collected and analyzed using Multiple Linear Regression. Seven WUFs were tested, i.e. Use of Color and Font, Use of Graphics and Multimedia, Clarity o...

Prior lab experiment and simulated environment ergonomics studies revealed the cause-and-effect relationship between ergonomics and quality with high internal validity. However, the external validity, i.e. the generalisability of this relationship to field settings (manufacturing plants) cannot be ascertained unless field experiment studies are con...

MyKad is the world's first multipurpose smart national identical card (NIC). The research investigates issues related to Malaysians' acceptance of MyKad NIC. A questionnaire was designed and two hundred samples were collected from citizens. The data were analyzed using descriptive and inferential statistics. Results show that Perceived Credibility,...

The study investigates the user acceptance of automated teller machine (ATM) and transit applications (Touch ‘n Go) which are embedded in Malaysian multipurpose smart identity card named as MyKad. A research framework was developed based on a well known user acceptance model i.e. Unified Theory of Acceptance and Use of Technology (UTAUT) model. Fiv...

The study aimed to improve ergonomics, i.e. to increase productivity, quality, and work satisfaction of operators working in a harsh environment (i.e. freezer storage facilities) through the use of an audio feedback system. The operators’ job was to select ice-cream products from a distribution warehouse to fulfill customer orders. A field experime...

A total of 110 participants were interviewed to investigate the effect of hand measurements and gender on mobile phone messaging satisfaction. Physical measurements of hand-size and thumbs were recorded. This study focused on mobile phone keypad design factors; namely, key size, shape, texture, space between keys, layout and keypad simplicity. Fema...

The research examines and compares crucial factors affecting consumer acceptance of Internet banking services (TBS) in two groups of culturally different countries i.e. the developed (the United States and Australia) and developing (Malaysia) countries. To date, no prior research considers cultural differences in studying IBS adoption of these coun...

The objective of this research is to develop a security framework for online banking based on security information posted on websites of eight major banks in Australia and Malaysia and to investigate whether and why banks in culturally different countries manage security differently. Twenty-five security measures were identified and classified into...

The study investigates the user acceptance of automated teller machine (ATM) and transit applications (Touch ‘n Go) which are embedded in Malaysian multipurpose smart identity card named as MyKad. A research framework was developed based on a well known user acceptance model i.e. Unified Theory of Acceptance and Use of Technology (UTAUT) model. Fiv...

The study aimed to conduct an ergonomic intervention on a conventional line (CL) in a semiconductor factory in Malaysia, an industrially developing country (IDC), to improve workers' occupational health and safety (OHS). Low-cost and simple (LCS) ergonomics methods were used (suitable for IDCs), e.g., subjective assessment, direct observation, use...

This study analysed Student Internet Users’ (SIUs’) perception of Web usability. Adopting a user testing method, seven Web Usability Factors (WUFs) were tested for their significance in affecting the ease of use of website. Several elements in websites were also tested for their significance in affecting the WUFs. Result shows the most significant...

The study investigates the acceptance of automated teller machine (ATM) and transit applications (Touch ‘n Go) embedded in Malaysian multipurpose smart identity card named as MyKad. A research framework was developed based on UTAUT model. Five hundred questionnaires were distributed. The data were analyzed using descriptive and inferential statisti...

The study explores the extent of user acceptance of the national identity card (NIC) and driving license (DL) applications embedded in the Malaysian government multipurpose smartcard (called MyKad). A research framework was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Two hundred questionnaires were rando...

This paper investigates the effect of respondents' age in relation to the experience of using mobile phone for sending text messages. The text entry factors considered in the study were speed, special character selections, case conversions, simplicity, learnability, menu traversals and audio feedback. One hundred and ten Malaysians aged between 17...

A total of 110 participants were interviewed to investigate the effect of hand measurements and gender on mobile phone messaging satisfaction. Physical measurements of hand-size and thumbs were recorded. This study focused on mobile phone keypad design factors; namely, key size, shape, texture, space between keys, layout and keypad simplicity. Fema...

A total of 110 participants were interviewed to investigate the effect of hand measurements and gender on mobile phone messaging satisfaction. Physical measurements of hand-size and thumbs were recorded. This study focused on mobile phone keypad design factors; namely, key size, shape, texture, space between keys, layout and keypad simplicity. Fema...

Purpose This paper aims to report on a web usability study and to identify and prioritise key web interface usability factors (WIUFs) for web sites of 36 student‐related online services categorised into three groups: personal services, purchase services and study‐related web sites. Design/methodology/approach In this study, involving 400 student i...

The study is the first research in Malaysia that investigates user acceptance of Internet banking service (IBS) based on Unified Theory of Acceptance and Use of Technology model (Venkatesh, Morris, Davis and Davis, 2003). Two hundred and eighty questionnaires were distributed and collected from two major cities, Kuala Lumpur and Melaka. Descriptive...

The effect of hand anthropometry on Short Message Service (SMS) satisfaction was investigated using structured questionnaire interviews with 110 subjects, aged between 17-25 years old. Hand size was measured to assess its effect on mobile phone design factors satisfaction whereas thumb circumference and length were measured for keypad design factor...

This paper investigates the effect of participants' varying thumb sizes in relation to the experience of using mobile phone keypads for sending text messages. The keypad design factors considered in the study were key size, shape, texture, space between keys, layout, and simplicity. One hundred and ten people participated in the study. Their age ra...

In 2006, there were 16.2 million registered mobile phone users in Malaysia, a country with a population of approximately 27.5 million. Despite the popularity of mobile phone use in developing countries such as Malaysia, little research has been done on both the negative and positive aspects of mobile phone usage in urban areas. This study seeks to...

The study aims to discover the preferences of Student Internet Users (SIUs) for Online Products and Services (OPS) and research into the demographic factors that affect SIUs' preferences. A questionnaire survey was conducted on 800 SIUs from private institutions of higher learning in Malaysia, an Industrially Developing Country (IDC). Parametric st...

The research investigates both positive and negative factors influencing user acceptance of online banking services (OBS) in Australia. A research framework was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). One hundred and ninety respondents in Australia participated in a survey on their perceptions toward OBS....

The objective of this study is to compare the differences between Virtual Communities in Bangladesh and the USA in terms of website usability, marketing, languages and norms. The two countries were compared because the USA is a more advanced country compared to Bangladesh. Studying their differences would identify possible gaps which can be bridged...

This study investigated the effect of age and gender on mobile phone users’ texting satisfaction, focusing on text entry factors. Structured questionnaire interviews were used to interview 18 subjects of both genders, aged between 17–37 years. Analysis of variance was computed. Gender effect was found on the speed of text entry method...

Hand anthropometry and gender influences on Short Message Service (SMS) usage satisfaction were investigated using structured questionnaire interviews with 110 participants. The collected data were then filtered, resulting in a total of 73 participants. Hand-size, thumb length, circumference and mobile phone dimensions were recorded. Focus was on k...

The research investigates the user acceptance of automated teller machine (ATM) and transit applications embedded in Malaysia's national identity smartcard named as MyKad. A research framework was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). A questionnaire survey was conducted on 100 MyKad holders residing in...

Purpose This paper aims assess to the perceived importance (PI) and actual implementation (AI) of five preliminary knowledge management (KM) success factors, i.e. business strategy, organizational structure, knowledge team, knowledge audit, and knowledge map in the Malaysian telecommunication industry. Design/methodology/approach A questionnaire s...

Purpose The purpose of this study is to investigate the technical, marketing, and cultural differences between virtual communities in an industrially developing country, i.e. Bangladesh, and an industrially developed country, i.e. the USA. Design/methodology/approach A total of 33 virtual community sites from both countries were randomly selected...

The study is aimed at improving productivity and quality, increasing revenue and reducing rejection cost of the manual component insertion (MCI) lines in a printed circuit assembly (PCA) factory. Subjective assessment (through questionnaire), direct observation method, and archival data were used. Live experiments were conducted on production lines...

An ergonomics improvement study was conducted on the visual inspection process of a printed circuit assembly (PCA) factory. The process was studied through subjective assessment and direct observation. Three problems were identified: operators' eye problems, insufficient time for inspection and ineffective visual inspection. These problems caused a...

A case study to illustrate the cost effectiveness of ergonomic redesign of electronic motherboard was presented. The factory was running at a loss due to the high costs of rejects and poor quality and productivity. Subjective assessments and direct observations were made on the factory. Investigation revealed that due to motherboard design errors,...

An ergonomic study was conducted to improve the workstations for electrical tests in a printed circuit assembly (PCA) factory in an industrially developing country (IDC). Subjective assessment and direct observation methods were used on the operators to discover the problems in their workstations. The problems found were: (i) poor workstation desig...

The study aimed at reducing the occupational health and safety problems faced by the manual component insertion operators. Subjective and objective assessments, and direct observations were made in the printed circuit assembly factory. Simple and low-cost ergonomic interventions were implemented, that is, repairing chairs, reducing high workloads,...

A survey was conducted on the efficacy of the Printed Circuit Assembly operations using newly designed Ergonomic Weighted Scores (EWSs) to evaluate Critical Instructions (CIs) to operators. This helped to choose priorities of problematic operations. Five EWSs were drafted, tried, and finalized by a team of experts, for the purpose of checking the a...

Workstations for Visual Inspections (WVIs) and also for Electrical Tests (WETs) of a multimedia product factory were studied from Ergonomic viewpoints. The problems, identified by subjective assessments and direct observations, were related to poor designs of workstations, work processes and improper tools, causing high (12.2 ± 4.1%) product return...

The study aimed at reducing Printed Circuit Assembly (PCA) manufacturing problems, such as high production and customer rejects, occupational ill health and high labour content. Subjective assessments and direct observations were made in the manufacturing plant. The major problems were due to the Surface Mounted Technology Component Placement (SMTC...