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Paul C. van Fenema

Paul C. van Fenema
Netherlands Defence Academy, Netherlands · Management, Organization, Defence Economics and Logistics

PhD

About

114
Publications
19,796
Reads
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2,956
Citations
Additional affiliations
September 2006 - November 2014
Ministry of Defense, Netherlands
Position
  • Professor (Full)
September 2002 - August 2006
Erasmus University Rotterdam
Position
  • Professor (Assistant)
March 1999 - May 2000
Florida International University
Position
  • Visiting researcher

Publications

Publications (114)
Chapter
Full-text available
Digitalization increasingly requires collective innovation for joint value creation. However, many network collaborations fail, since early-stage alignment is a complex craft. This chapter employs a service design approach for achieving early-stage alignment for network service innovation. We engaged in action research involving a service logistics...
Article
Full-text available
Public systems are facing increasingly complex challenges such as poverty and terrorism. In this paper, we seek to demonstrate the theoretical as well as practical value of complexity science, by investigating how key characteristics of a Complex Adaptive System (CAS) work out in practice within the intelligence organization of the ongoing nation-b...
Article
Full-text available
Purpose The purpose of the study is to diagnose recurrent logistics problems in a public organization’s network of logistics entities, determining the maturity level of each supply chain (SC) function, and trying to link problems within the SC functions to the maturity level by using the case study method. Design/methodology/approach Extant resear...
Article
Full-text available
Military organizations need more efficient and effective logistics networks due to the changing ways of conducting battle. Military logistics must become 'intelligent': leveraging advances in military operating models and commercial application of digital technologies such as Artificial Intelligence. This requires collaborative services and innovat...
Chapter
Shifts in technologies and economic structures impel organizations to innovate within their boundaries and with external partners. We consider ambidexterity theory a useful perspective to understand how organizations succeed in innovation through exploitation and exploration. While most ambidexterity research focuses on resources, this chapter take...
Article
Full-text available
Time and again, many organizations and their staff members must respond to unexpected catastrophes like hurricanes (e.g., Katrina), virus pandemics (e.g., COVID-19), or other major emergencies. As a result, some organizations allow their employees to respond to external emergencies by engaging in response actions for a limited time, like in the cas...
Article
A strong process view on business networks takes ‘becoming’ as a starting point for understanding business networks and innovation. This view tends to leave the role of strategic content implicit and underdeveloped. Yet, embracing content from a process angle is important to obtain insight in the role of strategic intent and value transformation. A...
Article
Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and...
Article
While sourcing by means of Public-Private Partnerships has been lauded over recent years, increasingly risks appear to jeopardise public organisations' unique societal tasks. Integrated Risk Management has not yet been applied to public organisations getting involved in PPP in the sense of understanding risk management capabilities. This article ex...
Article
Making interorganizational cooperation successful proves a daunting task. While current approaches to interorganizational performance management (PM) highlight why interorganizational cooperation matters and which phases are required, it remains silent on the dynamics of interorganizational PM. That is, how can PM evolve with and contribute to inte...
Chapter
Understanding the nature of the war, and the broader strategic and operational environment is of great importance for effective decision-making. However, most of today’s military missions are multidimensional having military, political, economic, and judicial aims. As a result, military organizations need comprehensive intelligence on a broad range...
Article
Purpose The purpose of this paper is to examine an organization’s operational alignment in the process of alliance formation. Design/methodology/approach A literature study was conducted on the strategic importance of assessing and aligning organizations’ operations for alliancing. Furthermore, an instrumental case study was conducted to provide...
Chapter
Defence supply chains (SC) are increasingly geared towards expeditionary operations. Organized on a short notice, they support the theatre in a flexible and efficient manner, relying on limited resources and sourcing from multiple suppliers. Defence SC face risks as they are susceptible to disruptions. As a risk subcategory, SC security risks—which...
Article
Mega projects require a temporary network of contributors. Stability & Reconstruction Operations are examined as mega projects, characterized by high levels of ambiguity and a non-permissive environment. The objective of this paper is to introduce a developmental view on managing a temporary network of contributors, and to examine in which dimensio...
Article
Purpose The purpose of this study is to provide more insight in the ways key users act as knowledge managers and boundary spanners during the enterprise resource planning (ERP) system usage phase. Despite the recognized importance of key users during the implementation phase of an ERP system, little is known about their role in the ERP usage phase...
Article
Full-text available
Fast-response organizations are under increased scrutiny as to their ability to mount a timely and coordinated response to unexpected events. Our inductive study focuses on a high profile murder that occurred in Amsterdam in 2011 where a large multidisciplinary police team faced major coordination challenges and was unsuccessful in switching from t...
Article
Corporate knowledge is considered a crucial determinant of sustainable competitive advantages. Recent resource-leveraging strategies emphasize inter-firm collaboration and knowledge sharing across firm boundaries, however. This strategic paradox of protecting versus sharing knowledge suggests the need for new paradigms that reconcile intra- and int...
Article
Full-text available
This study explores the management of stakeholder values for alliance success. A multiple-case study method is used to analyze – within six organizations attempting to form alliances – how the management of inter-organizational dimensions of stakeholder value adds to the success of an alliance business strategy. Our study focuses on the establishme...
Conference Paper
Full-text available
The nature of emergency management is getting more and more transboundary in nature: increasingly the efforts and resources of many organizations, public as well as private, are needed to create an effective response to large scale natural disasters, epidemics or large terrorist acts. To deploy these distributed resources in a timely way and to man...
Conference Paper
In an ERP (Enterprise Resource Planning) system, all necessary business functions, such as financial, manufacturing, human resources, and distribution, are tightly integrated into a single information system with a shared database. Such a system potentially allows firms to manage their integrated business processes and associated knowledge, and to...
Chapter
PurposeSharing services increasingly extends beyond intraorganizational concentration of service delivery. Organizations have started to promote cooperation across their boundaries to deal with strategic tensions in their value ecosystem, moving beyond traditional outsourcing. This chapter addresses two research questions geared to the challenge of...
Article
Current literature lacks a coherent framework for analyzing how organizations can effectively deal with tensions arising in their dyadic interorganizational relationships. Our objective is to develop such a framework, focusing on two common strategic tensions: value creation and distribution. Extending the tension management literature, our framewo...
Article
Organisations have made significant investments in enterprise resource planning (ERP) systems with the strategic expectation that employees will utilise this technology to enhance organisational performance. However, research indicates that ERP systems are underutilised. In order to disentangle the challenge of underutilisation, this paper addresse...
Article
Operation Unified Protector (OUP) in Libya illustrated the urgent need for civil-military command in the sense of at least de-conflicting primary operational processes of military and international civilian actors. A military theater such as Libya is externally connected and surrounded by huge (additional) movements by air, sea, and land. This chap...
Chapter
Full-text available
Life-cycle costing (LCC), originally developed by the US DoD, promises integrated insight in investment, maintenance, usage and disposal costs of weapon systems. In an era of tightening budgets, these opportunities have led to programs to tailor and implement LCC. At present, conceptual development of LCC concentrates on the asset itself and on def...
Article
Uruzgan Province is widely seen as one of the few areas where positive developments occurred in Afghanistan's south. A major reason for this success is believed to be the comprehensive approach that was adopted to address the complex and multifaceted nature of problems. This article analyses the coordination between the Dutch military and the wide...
Article
This article analyzes the public side of the NH90 network consisting of four participating countries (Germany, France, Italy, and the Netherlands) and their industrial partners. Comparable to observations in earlier international projects in the defense sector, the development and production of the NH90 defense helicopter did not match original pla...
Article
Purpose ‐ This paper aims to present a study on the organization of military logistics under "hot" conditions in an expeditionary crisis response operation. The authors' main research question is: in what way is armed forces logistics sourcing organized in the International Security Assistance Force (ISAF) in Afghanistan? Design/methodology/approac...
Article
Purpose – The purpose of this study is to understand the effectiveness of national crisis response networks (NCRN) in a broad sense, including the domains of governance, and strategic and tactical management. The chapter thus moves beyond views considering crisis response a reactive, tactical level effort. Specifically, it focuses on the role of mi...
Article
Organizations have made significant investments in ERP systems with the expectation that employees will utilize the technology to enhance organizational performance. However, research indicates that many systems are under-utilized. In order to entangle the challenge of under-utilization, this paper addresses the impact of control and empowerment on...
Article
Armies increasing rely on modern training simulators. Training simulators offer training experiences that are often not feasible without them. How can a tactical tank battle be executed without a large training area? How to perform complex navy sea operations without a large fleet? Of course, 'real' training exercises in the physical world are stil...
Article
Full-text available
This paper introduces human breathing as a metaphor for thinking about individual contributing to organizational coordination. It extends the information processing view commonly found in structure and process based social cognition theories. These theories need extension, as they cannot adequately explain current phenomena like organizational impr...
Chapter
Today’s global economy depends on intra- and interorganizational distributed teams consisting of diversely specialized professionals for creating value in networks (DeSanctis & Fulk, 1999; Gerwin & Ferris, 2004), relying on accessible information and communication technologies (ICT) and infrastructures (Sobol & Apte, 1995). Distributed project team...
Chapter
Smith and Blanck (2002) claim that “an effective team depends on open, effective communication, which in turn depends on trust among members. Thus, trust is the foundation, but it is also the very quality that is most difficult to build at a distance” (p.294). Trust is “the willingness of one person or group to relate to another in the belief that...
Chapter
Recent years have witnessed the globalisation of many industries. Consequently, globally distributed and virtual teams have become increasingly common in many areas, for example, in new product development and information systems (IS) development. Achieving successful collaborations has become a key challenge for globally distributed organizations,...
Article
Military organizations participating in current expeditionary missions face new challenge associated with dilemmas common to asymmetric warfare. Apart from dilemmas faced by local government, populations, and organizations, military organizations struggle with their task environment, performance, and main and supportive processes. Complementing doc...
Article
Full-text available
In this paper we build a multi-theoretical and multi-level framework for analyzing Global Crisis Networks (GCN). These information-centric, heterarchically structured networks are instantiated in response to major disasters with global impact. The instantiation of GCN is conceived as a problem of collective action. Its success depends on multi-leve...
Article
Full-text available
As the humanitarian aid sector is expanding, the need for enhancing coordination capabilities increases as well. This holds especially for the area of logistics, because humanitarian operations typically take place in unstable and risky environments, where infrastructure is poor, while staff turnover is high. The effectiveness of humanitarian logis...
Article
Full-text available
A recent Offshoring Research Network (ORN) global survey of offshoring shows that since 2004 management concerns about operational issues on achieving the benefits of offshoring have increased significantly. In this paper we examine inter-task interdependence, a key operational determinant of inter-site interaction and communications in offshoring....
Article
Full-text available
Coordination - commonly defined as the achievement of concerted action - has been a phenomenon of central concern to organizational theorizing since the 1920s. Until the 1980s, information processing and contingency theorists have shaped coordination theory around the relationship between coordination mechanisms and drivers like task dependence, un...
Chapter
Knowledge transfer has become a key issue for globally distributed work, such as global software development projects (e.g. Kotlarsky & Oshri 2005), global Business Process Outsourcing (e.g. Feeny, Lacity, & Willcocks 2005), and Infrastructure Management (e.g. Beulen, van Fenema, & Currie 2005). In these novel organizational forms, success depends...
Article
“Modern wars are complex affairs conducted “among the people” and (....)“in the spotlight of the media and the shadow of international lawyers”… Such bewildering conflict is regarded by some military thinkers as the “fourth generation” of warfare … (which...) involves loose networks, made more powerful and resilient by information technology.” Zo...
Article
Globalization and advanced Information and Communication Technologies have enhanced the role of networking between organizations in business and public sectors. Examples of public networking are disaster relief (Stephenson, 2004), disease control management, military (coalition-based) campaigns (Alberts, Garstka, & Stein, 2000), and law enforcement...
Article
Full-text available
Militairen worden tijdens missies met gevaarlijke situaties geconfronteerd waar zij adequaat op moeten kunnen reageren. Er wordt door vijandelijke troepen gebruik gemaakt van bermbommen, beschietingen en hinderlagen. Dit legt een grote druk op de organisatie die enerzijds een missie heeft te volbrengen, maar anderzijds haar militairen weer gezond e...
Chapter
Smith and Blanck (2002) claim that “an effective team depends on open, effective communication, which in turn depends on trust among members. Thus, trust is the foundation, but it is also the very quality that is most difficult to build at a distance” (p.294). Trust is “the willingness of one person or group to relate to another in the belief that...
Chapter
Recent years have witnessed the globalisation of many industries. Consequently, globally distributed and virtual teams have become increasingly common in many areas, for example, in new product development and information systems (IS) development. Achieving successful collaborations has become a key challenge for globally distributed organizations,...
Article
This paper explores the role of transactive memory in enabling knowl- edge transfer between globally distributed teams. While the information systems literature has recently acknowledged the role transactive memory plays in improv- ing knowledge processes and performance in colocated teams, little is known about its contribution to distributed team...
Article
Achieving shared, common, or mutual understandings among geographically dispersed workers is a central concern in the distributed work literature. Nonetheless, little is known yet about the socio-cognitive acts and communication processes involved with synchronizing and cocreating understandings in such settings. Building on a case study of a geogr...
Article
We have attempted to bring together two areas which are challenging for both IS research and practice: forms of coordination and management of knowledge in the context of global, virtual software development projects. We developed a more comprehensive, knowledge-based model of how coordination can be achieved, and\illustrated the heuristic and expl...
Chapter
Intensified competition and advances in telecommunications, accompanied with increasing maturity of offshore IT vendors (Carmel and Agarwal 2002; Gartner and Marriot 2003; Hirschheim, et al. 2005), have resulted in the proliferation of Information System Development (ISD) outsourcing. Perceived cost advantages, flexibility, and the availability of...
Chapter
Coordination can be defined as the process of achieving concerted action (Thompson, 1967) in situations of task dependence (Crowston, 1997). Electronic coordination (further referred to as e-coordination) refers to the situations when a coordination process relies on electronic media and Information Technology (IT). Electronic media and IT play an...
Chapter
Knowledge transfer has become a key issue for globally distributed work, such as global software development projects (e.g. Kotlarsky and Oshri, 2005), global business process outsourcing (e.g. Feeny et al., 2005), and infrastructure management (e.g. Beulen et al., 2005). In these novel organizational forms, success depends on the rapid transfer of...
Chapter
Globally distributed collaboration and virtual teams are becoming increasingly common in areas such as aerospace (Malhotra et al., 2001) and software development (Carmel, 1999). There are a number of economic and technical trends that accelerate the growth of globally distributed projects and the creation of distributed or virtual teams. For econom...
Chapter
The offshore outsourcing of information technologies (IT) started in the 1990s, following the outsourcing trend in manufacturing industries. In particular, the recent trend has been characterized by offshoring of various IT processes and services to external contractors at offshore locations. Indeed, low labour costs combined with the search for sk...
Chapter
The last decade has witnessed a sharp increase in offshore outsourcing activities (Hirschheim et al., 2005), which Robinson and Kalakota (2004: 4) define as “the delegation or subcontracting of administrative, engineering, research, development, or technical support processes to a third-party vendor based in a low-cost location”. Although such acti...
Chapter
Coordination, defined as the achievement of concerted action (Goodhue and Thompson, 1995), underpins the development and delivery of products and services, and continues to attract attention in current research (Quinn and Dutton, 2005; Gittell and Weiss, 2004; Bechky, 2003). Current coordination theory is commonly built on an information processing...
Article
Packaged enterprise software, in contrast with custom-built software, is a ready-made mass product aimed at generic customer groups in a variety of industries and geographical areas. The implementation of packaged software usually leads to a phase of appropriation and customization. As the associated processes remain ill understood, particularly fo...
Conference Paper
This paper explores the management of expertise in offshore outsourcing projects. While the study of expertise development and coordination gained some attention in recent years, much of this research has been on co-located teams. Little is known about the way expertise is managed in distributed contexts and the challenges distributed teams face wh...
Chapter
The objective of this article is to categorize problems of developing collective meaning in e-collaborating groups, and to develop a theoretical analysis of these cases. We draw on a variety of qualitative studies from the areas of human factors, information systems, and organization studies that all focus on e-collaborating groups having difficult...
Article
Achieving shared, common, or mutual understandings among geographically dispersed workers is a central concern in the distributed work literature. Nonetheless, little is known yet about the socio-cognitive acts and communication processes involved with synchronizing and cocreating understandings in such settings. Building on a case study of a geogr...
Article
Full-text available
How do complex societal demands and time constraints posed by distributed temporary organizing affect organizational communication? Extending Bowker and Star’s (2002) work on infrastructures, we introduce two context-specific ‘invisible’, social infrastructures: organizational and relational. We empirically assess their role in an international, mu...
Article
Collaborative elasticity is the capability of a collective to sustain coherence and sufficient order, even when encountering unexpected and adverse operating conditions. This capability is increasingly important in today’s dynamic and time-pressed world. Drawing on distributed cognition and collective mind theory, this conceptual paper presents a t...
Article
Offshore Outsourcing is an increasing IS/IT strategy that relies on third party Service Providers typically located in developing, low wage countries. The scale and scope is extending from traditional application development activities to embrace infrastructure management. It poses additional risks on both Service Recipients and Providers, which ne...
Article
Full-text available
Research on the relationship between Information Technology (IT) and organizations emphasizes the complexity of adaptation processes and the potential of drifting. Drifting means that an organization encounters unexpected circumstances that show the incompleteness and possible failure of an initial technological design without organizations having...
Article
As multi-national firms and major offshore outsourcing companies develop experience with global work, their globally distributed teams face the challenge of collaborating intensely without the common interaction advantages associated with collocated work. This chapter analyzes the sources of intense collaboration. It then introduces strategies that...
Article
Full-text available
The rise of new ways of working through the use of information and communication technology brings about new phenomena that are powerful in the effects that they have on people. The potency of phenomenology lies in its philosophical simplicity and it provides the researcher with the ability to study the essence of an observable but scarcely underst...
Article
Full-text available
Recently, software development and implementation projects have globalized at a rapid pace. Companies in North America, Europe, and the Far East are beginning to integrate international Information Technology (IT) resources to support operations across the globe. Offshore IT services have become a prevalent strategy to tap into emerging resource ba...
Chapter
‘Co-opetition’ describes the phenomenon that firms engage in a virtual form of interaction where they cooperate and compete with their counterparts. Such hybrid relationships challenge traditional notions of firm boundaries and strategic resource management. There seems a contradiction in the fact that partners are supposed to share knowledge which...
Article
The meanings of "enterprise" and "site" vary depending on unique organizational circumstances.
Chapter
Organizing projects across globally distributed sites is the most recent step in an ongoing process of internationalizing temporary work. These remote projects are becoming technically feasible and advantageous in a business community that becomes globalized and interconnected. Global projects differ from their local ancestors in multiple senses: c...