Paul Tosey

Paul Tosey

PhD

About

73
Publications
67,660
Reads
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1,400
Citations
Additional affiliations
July 1991 - present
University of Surrey
Position
  • Professor (Associate)

Publications

Publications (73)
Chapter
This chapter describes the work-life balance project, which was the first to investigate the potential of clean language as an academic research interview methodology (Lawley, Meyer, Meese, Sullivan, & Tosey, 2010). It resulted in the publication of an article in the British Journal of Management (Tosey, Lawley, & Meese, 2014) that has since been c...
Chapter
To conclude this book, we take stock of the state of the field of clean lan- guage interviewing (CLI). The field has matured considerably in 20 years and yet is still young and emergent. Through articulating the principles of CLI and exploring its application in many fields of practice, we hope this book might come to be seen as a milestone on its...
Chapter
The purpose of this chapter is to enable interviewers to understand how they can elicit interviewee-generated data that are not ‘muddied’ by the researcher. The chapter has three main components. First, we discuss the authorship of data and illustrate how questions may unwittingly affect this authorship. Second, we outline the problem with ‘leading...
Article
Interviewing is the most frequently used qualitative research method for gathering data. Although interviews vary across different epistemological perspectives, questions are central to all interviewing genres. This article focuses on the potential for the wording of interview questions to lead and unduly influence, or bias, the interviewee’s respo...
Article
The professionalization of occupations has led to the increased demand for specialized knowledge in many fields, in response to which Higher Education (HE) institutions have provided professional education programmes. The purpose of this paper is to address a need for research into the history and current position of professional education in Human...
Chapter
Full-text available
Like its twin concept organizational learning, the concept of learning organization is characterized by many different approaches and perspectives. While many of these ap­proaches outline in some detail the organizational conditions considered beneficial for learning, the specific nature of that learning is often less precisely defined. The purpose...
Article
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We have written this article both to honour a form of educational practice and to invite debate in the field of Human Resource Development (HRD). We begin with the observation that a number of postgraduate programmes in the UK whose pedagogies were characterized by inquiry-based, action-oriented experiential learning, which were thriving when Human...
Article
Full-text available
ContextIncident-reporting systems (IRSs) are used to gather information about patient safety incidents. Despite the financial burden they imply, however, little is known about their effectiveness. This article systematically reviews the effectiveness of IRSs as a method of improving patient safety through organizational learning. Methods Our system...
Article
Full-text available
This paper shows how an innovative method of questioning called Clean Language can enhance the authenticity and rigour of interview-based qualitative research. We investigate the specific potential of Clean Language as a method for eliciting naturally occurring metaphors in order to provide in-depth understanding of a person's symbolic world; despi...
Article
This article explores an innovative model of management education, the Team Academy based in Finland, in which teams of learners create and operate real enterprises, supported by coaches. The contributions of the article are to provide insights into how the Team Academy works, and to review its implications for theories of management learning and e...
Article
Full-text available
In the organizational learning literature a variety of concepts exists denoting some third order of organizational learning, notably that of ‘triple-loop’ learning. Despite this there has been no systematic, critical consideration of this concept or its origins, impeding both theoretical development and empirical research. Whilst ‘triple-loop learn...
Article
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This article reports on the outcome of a Future Search Conference in the UK to consider human resource development (HRD) in 2020 and beyond. We firstly consider themes from the past into the present. This includes the persistence of solutions in HRD that are systematic, predictable, how apprenticeships in the UK have had to accommodate government p...
Article
This article extends currently reported theory and practice in the use of learning goals or targets with students in secondary and further education. Goal-setting and action-planning constructs are employed in personal development plans (PDPs) and personal learning plans (PLPs) and are advocated as practice within the English national policy agenda...
Technical Report
Full-text available
This joint study by the Clean Change Company and the University of Surrey is the first funded research project to study Clean Language – an innovative communications and facilitation practice increasingly used in coaching, business consulting, organisation development, market research, and across the helping professions – as a research methodology....
Article
Full-text available
Neuro‐linguistic programming (NLP) – an emergent, contested approach to communication and personal development created in the 1970s – has become increasingly familiar in education and teaching. There is little academic work on NLP to date. This article offers an informed introduction to, and appraisal of, the field for educators. We review the orig...
Article
Full-text available
Purpose The purpose of this paper is to explore a contemporary European development in research into first person accounts of experience, called psychophenomenology, that offers enhancements to phenomenological interviewing. It is a form of guided introspection that seeks to develop finely grained first‐person accounts by using distinctions in lang...
Book
Addressing the need for a discerning, research-based discussion of NLP, this book seeks to answer the many questions that clients, potential users and practitioners ask, including: what is NLP and what can it best be used for? This book looks at the research and theory behind NLP, also exploring claims that it is a 'pseudoscience'.
Article
This article is an account of reflections drawn from a total of four explicitation interviews (Vermersch, 1994), with two people. The article has both methodological and substantive purposes. Methodologically, we explain the contribution of Neuro-Linguistic Programming (NLP) in the elicitation of first person accounts through guided introspection....
Article
Full-text available
This article is an account of reflections drawn from a total of four explicitation interviews (Vermersch, 1994), with two people. The article has both methodological and substantive purposes. Methodologically, we explain the contribution of Neuro-Linguistic Programming (NLP) in the elicitation of first person accounts through guided introspection....
Chapter
This chapter is an exploration of some of the ways in which NLP has been applied in organisational settings to enhance performance, drawing on our own personal experiences and published accounts. We give a brief overview of some of the ways in which NLP has been applied in organisational settings, ending with a discussion of coaching.
Chapter
What constitutes a ‘history’? The Encyclopedia of NLP, a major work, running to 1,625 large-format pages spread across two volumes, includes a section headed ‘Historical Overview of NLP’. Yet within this entry, the part that recounts the ‘history’ is a single paragraph giving a very brief narrative account of how ‘NLP was originated by John Grinder...
Chapter
In this chapter we summarise our conclusions about the questions we posed in the opening chapter. Those were: What is NLP? Where and for what can I best use it? What is it based on? Where did it come from? Why is it sometimes so hard to grasp what it’s about? Is there any research behind it? How can the claims made by practitioners be assessed? Doe...
Chapter
As we have seen, NLP makes a number of claims about the ways in which communication can influence people. The meta-model is essentially a model of the relationship between language, and how people have constructed information about events at a level of which they may not be aware. In selling, NLP is used to influence people’s views about products a...
Chapter
Many people who come across NLP want to know whether it is backed up by research. ‘Even its greatest enthusiasts are hard-pressed to find serious scientific research that backs up its wilder claims’, wrote Fran Abrams of NLP in the Times Educational Supplement in 2004.1 Is this a fair comment? In this chapter we examine the research that is availab...
Chapter
People can be wary of NLP because it is seen as not academically respectable. The worlds of NLP and academe have sometimes been like ships in the night, passing each other without contact and with little awareness of the other’s existence. Stereotypes appear to be common; on the one hand NLP is seen as lacking credible theory and is dismissed as ‘p...
Chapter
After Foothill, Richard Bandler enrolled at Kresge College, the sixth college established at the University of Santa Cruz. Kresge was a radical experiment in education. Its founding provost, Robert Edgar, was a microbiologist who had become deeply impressed by the person-centred educational approach of Carl Rogers. Grant and Riesman comment that; ‘...
Chapter
NLP has proved difficult to define neatly. Various definitions exist, some enigmatic, some pithy, and some apparently competing. For example, it has been described as an attitude of curiosity, as ‘the art and science of excellence’ (O’Connor & Seymour 1990:17), as ‘the study of the structure of subjective experience’ (Dilts et al 1980), and more. V...
Chapter
John Grinder refers to living on a plot of land in the 1970s with Judith DeLozier, where ‘One of the amazing characters who we’ve crossed paths with was a tall, slope-shouldered Englishman by the name of Gregory Bateson’ (DeLozier & Grinder 1987:5). We have already referred to Gregory Bateson numerous times. Who was he, and what was his involvement...
Chapter
We have acknowledged that NLP is a widespread and internationally-known field of practice. It can be regarded as a commercially successful, diverse, and eclectic system of practical knowledge. It has survived for more than 30 years, and has been an established form of psychotherapy in the UK for more than 15 years. There are copious NLP books on th...
Chapter
John Grinder recounts how, in the mid 1970s, after he and Bandler completed The Structure of Magic and while still in the creative, playful and experimental phase of their collaboration, they were driving together to the first meeting of a new group. Bandler stopped and went into a shop to buy something. When he came out, ‘he was laughing. I asked...
Chapter
NLP is a set of ideas located in time, a particular story, in de Shazer’s (1994) terms, about people development. As Mike Pedler wryly notes, in his foreword to Dave Molden’s ‘Managing with the Power of NLP’, ‘NLP is indeed from California but it has travelled well’ (Molden 2003:xi). Since it is suggested in NLP that unconscious modelling is such a...
Chapter
The next aspect of the story involves NLP’s links with the psychiatrist and hypnotherapist, Milton H. Erickson M.D., and with the work of the Palo Alto Mental Research Institute (MRI). It introduces one of the underpinning streams of thought from which NLP has evolved, that of constructivism.
Chapter
Two common questions asked about NLP are, does it have any theory; and what is distinctive about it? Many NLP practitioners would probably agree with McDermott & O’Connor, that ‘the root of NLP’s individuality lies in its presuppositions’ (1996:58).1 What are these and where did they originate? Do they indicate that NLP has any theoretical basis?
Technical Report
Full-text available
The aim of this report is to address two significant gaps in the research literature: the absence of any formal and systematic literature review of evidence in relation to the impact and use of NLP in education, and the lack of any substantive teacher-led and classroom-based action research in this area. NLP is a relatively new field of study, espe...
Article
Full-text available
Purpose – The purpose of this paper is to enrich the conceptual vocabulary of organisational learning by discussing the relevance of the interdisciplinary work of Gregory Bateson, an original and challenging twentieth century thinker. Design/methodology/approach – The paper debates a number of principles identified by Bateson, which reflect patter...
Article
This article explores and appraises Gregory Bateson's theory of “levels of learning” and its implications for Human Resource Development, with reference to issues of organizational learning. In Part One, after briefly reviewing Bateson's biography, the origins and contents of the theory are described. In Part Two, three particular features of the t...
Article
This article conveys a first person, phenomenological account of an experience of learning through a series of lessons in horse riding, experienced by the first author as participant. The study was undertaken in order to develop understanding of the experience of, and processes that may be involved in, 'transformative learning' (Mezirow, 1991). The...
Article
This article examines an application of appreciative inquiry (AI), a contemporary approach to organisational change that is increasingly evident in the business world, as a participative means of school improvement. AI appears relevant to contemporary themes in literature on school improvement such as self-evaluation, capacity-building and distribu...
Article
Full-text available
This article addresses the epistemology of learning, as reflected in some discourses of the learning organization. The article is inspired by, and draws substantially from, Lewis Carroll’s ‘Hunting of the Snark’. It employs a broadly systemic theoretical perspective. The article highlights relevant characteristics of Carroll’s fiction and argues fo...
Article
Full-text available
This article explores the application of neuro-linguistic programming (NLP) as a framework through which to map transformative learning. This is original work that makes use of NLP as a methodology for inquiring into subjective experience. The authors outline issues in the theory of and research into transformative learning, introduce the field of...
Article
Full-text available
In an earlier issue of this journal, Craft (2001) explored Neuro-linguistic Programming (NLP) in relation to a classification of learning theories. Craft also offered various observations on, and criticisms of, aspects of NLP such as its theoretical coherence, modelling, Dilts's 'logical levels' and possible dissonance of NLP's espousal of individu...
Article
This article presents an application in organizational consulting of a model that utilises the concept of “energy”. This model has its roots in an ancient framework, the chakra system. The approach is emergent, and to date has proved insightful for managers and others in settings such as higher education, coaching, and consultancy. The article desc...
Article
Full-text available
The term “transformation” is much used in the practice and literature of management and organizations. We are curious as to why there has been little challenge to or questioning of usage of the term. In this paper we identify a number of dimensions on which usage of ‘transformation’ appears to vary. This results in a tentative classification into a...
Article
Full-text available
Asserts and explores the claim that further headway in substantive wide-scale learning organization development is seriously jeopardised unless individual organizations objectively measure their progress. In part 1 a new evaluative standpoint grounded in “New Science” is suggested, and foundations for two non-traditional discriminant approaches bas...
Article
The term “learning community” is in common usage but appears to mask significant variation in practice. This article begins with a description of the “peer learning community” model within the MSc in Change Agent Skills and Strategies at the University of Surrey, UK. Tosey and Gregory have proposed five criteria as distinguishing this specific, des...
Article
Asserts and explores the claim that further headway in substantive wide-scale learning organization development is seriously jeopardised unless individual organizations objectively measure their progress. In part 1, a new evaluative standpoint grounded in “new science” is suggested, and foundations for two non-traditional discriminant approaches ba...
Article
In England in recent years, school improvement has been pursued through quality assessment, notably the Office for Standards in School Education (OFSTED) process. Some schools have been proclaimed as failures, which has been described as a public shaming. This article examines the OFSTED process as an intervention strategy for organisational learni...
Article
This paper describes some experiential research into the operation of peer learning communities on the MSc in Change Agent Skills and Strategies at the University of Surrey. It argues for the acknowledgement of significant qualitative differences in current usage of the term ‘learning community’ in relation to higher education courses. Some of the...
Article
Outlines a systematic approach to personal and organizational change. Enabling the self-corrective, healing nature of systems is the essence of interfering with the interference (IWI), the article's core metaphor. This mode redirects attention from the search for causes and solutions toward systemic processes by which problems are maintained and ch...
Article
Full-text available
In this paper we outline the nature of Neuro-linguistic Programming and explore its potential for learning and teaching. The paper draws on current research by Mathison (2003) to illustrate the role of language and internal imagery in teacher-learner interactions, and the way language influences beliefs about learning. Neuro-linguistic Programming...
Article
Abstract This paper reviews recent developments in methods for researching first person accounts of experience, especially through guided introspection into a person’s `inner landscape’. We review the emergence and interrelationship of two fields of especial interest relevance to those using phenomenological methods in management research. These ar...
Article
Full-text available
This paper is principally an appreciation of Gregory Bateson’s `levels of learning’; a reconnection with, and latest attempt to fathom, a framework that has influenced my thinking for years. This is also part of an intellectual project to develop a systemic understanding of learning for management development and Higher Education contexts. The purp...
Article
Full-text available
This paper uses a modified version of Gregory Bateson’s levels of learning (Bateson, 2000) to review data from a case study of an arts organisation, in order to contemplate a multimodal understanding of organisational learning; one that sees emotions, aesthetics and learning as complex, interactive and interdependent. Tosey and Mathison (2008) argu...

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