Paul Pavlou

Paul Pavlou
Temple University | TU · Department of Management Information Systems

PhD

About

194
Publications
197,972
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
30,621
Citations
Introduction
Paul A. Pavlou is the Milton F. Stauffer Professor of Information Technology and Strategy at the Fox School of Business at Temple University. He is also the Fox School’s Chief Research Officer and Associate Dean of Research, Doctoral Programs, and Strategic Initiatives. Paul was ranked first in the world in publications in the two top MIS journals (MISQ & ISR) for 2010-2012. His work has been cited over 11,000 times by Google Scholar and over 3,000 times by the Social Science Citation Index.
Additional affiliations
September 2008 - present
Temple University
Position
  • Milton F. Stauffer Professor
July 2004 - August 2008
University of California, Riverside
Position
  • Professor (Assistant)
August 1999 - June 2004
University of Southern California
Position
  • Research Assistant
Education
August 1999 - January 2004
University of Southern California
Field of study
  • Information Systems

Publications

Publications (194)
Article
Full-text available
Emerging literature has begun to investigate the role of technology in public health. Yet, a minimal amount is understood about whether, how, and why digital games, notably mobile games, might affect mental health, particularly depression. In this work, we examine the effect of location-based mobile gaming on local depression trends. We measure pop...
Article
Full-text available
Companies face a trade-off between creating stronger privacy protection policies for consumers and employing more sophisticated data collection methods. Justice-driven privacy protection outlines a method to manage this trade-off. We built on the theoretical lens of justice theory to integrate justice provision with two key privacy protection featu...
Article
Recent developments in artificial intelligence (AI) have increased interest in combining AI with human intelligence to develop superior systems that augment human and artificial intelligence. In this paper, augmented intelligence informally means computers and humans working together, by design, to enhance one another, such that the intelligence of...
Article
The exponential growth in digital media has recently challenged the value of print media in the overall marketing mix. Across three studies, we evaluated the relative effectiveness of print ads versus digital ads. In Study 1, using eye-tracking and biometric measures during exposure, we found stronger encoding and engagement for print ads over digi...
Article
Electronic health record (EHR) systems allow physicians to automate the process of entering patient data relative to manual entry in traditional paper-based records. However, such automated data entry can lead to increased reimbursement requests by hospitals from Medicare by overstating the complexity of patients. The EHR module that has been alleg...
Article
Job erosion is a major concern globally, especially given the COVID-19 pandemic. Unemployment and low wages remain pressing societal challenges in the wake of increased automation, more so for traditionally disadvantaged groups in the labor market, such as women, minorities, and the elderly. However, workers who possess relevant information technol...
Article
A vital issue for marketers stemming from social media’s increased popularity is how they can leverage external knowledge within their organizations through internal social media networks and outside and across organizations with partners, collaborating firms, and consumers through external social networks. Although extensive research on absorptive...
Article
Crowdfunding aims to collect investments from many backers to support a project posted by fundraisers. This study examines how backers respond to the lottery—a type of probabilistic uncertain reward—and how their motivations shape their responses to probabilistic uncertain rewards. Using data collected from a reward-based crowdfunding platform, we...
Article
Organizational ambidexterity refers to the capability of businesses to balance the pursuit of radical innovation simultaneously with incremental innovation. It echoes the popular notion that to thrive well in a competitive economy, businesses need to balance their exploration of new markets and products with exploitation or balance operational effi...
Article
The gig economy comprises a large portion of the workforce in today’s economy. The gig economy has low barriers to entry, enabling flexible work arrangements and allowing workers to engage in contingent employment, whenever, and in some cases, such as online labor markets, wherever, workers desire. And many of the workers seek and complete work via...
Article
Recommendation agents (or decision aids) are prevalent in technology-mediated environments. Evidence suggests that people prefer to interact with anthropomorphic recommendation agents with human-like interfaces (avatars) that are demographically similar to them in terms of ethnicity and gender. Several competing theories in the literature have trie...
Article
Police officers perform their duties every day under the constant threat of violence, and each year, more than 50,000 police officers in the United States suffer assaults. In this paper, we examine the relationship between IT use by the police and the number of police officers killed or assaulted in the line of duty. To do so, we theorize how IT us...
Article
Full-text available
Despite massive investments in transportation infrastructure, traffic congestion remains a major societal and public policy problem. Intelligent Transportation Systems (ITS) have been proposed as a potential solution to this challenge, but their effectiveness has remained unclear in both research and practice. To understand whether and how ITS affe...
Article
Full-text available
A central question for information systems (IS) researchers and practitioners is if, and how, big data can help attain a competitive advantage. To address this question, this study draws on the resource-based view, dynamic capabilities view, and on recent literature on big data analytics, and examines the indirect relationship between a firm’s big...
Article
The growth of eGovernment applications has initiated profound re-engineering of numerous citizen-government interactions but has not yet provided significant impacts on internet-based voting (iVoting). This study examines the role of trust and the technology adoption model (TAM) in influencing citizen intentions to adopt iVoting, and whether a soci...
Article
With the availability of large-scale network data, peer influence in social networks can be more rigorously examined and understood than before. Peer influence can arise from immediate neighbors in the network (formally defined as cohesion or direct ties with one-hop neighbors) and from indirect peers who share common neighbors (formally defined as...
Article
Online product reviews help consumers infer product quality, and the mean (average) rating is often used as a proxy for product quality. However, two self-selection biases, acquisition bias (mostly consumers with a favorable predisposition acquire a product and hence write a product review) and underreporting bias (consumers with extreme, either po...
Conference Paper
Full-text available
This study aims to explain how value co-creation, between customers and companies, and key aspects of trust combine to influence customers' purchase intentions in social commerce. Value co-creation is decomposed into two attributes, behavioral alignment, and empowerment and control, while trust is measured through the aspects of trusting beliefs, i...
Article
The Internet has presumably created a level playing field that allows any service provider across the globe to compete for contracts on online outsourcing platforms for information technology (IT) services. In this paper, we empirically examine (a) how country (language, time zone, cultural) differences and the country’s IT development affect buyer...
Article
Full-text available
Online referral systems help firms attract new customers and expand their customer base by leveraging the social relationships of existing customers. We integrate ultimatum game theory, which focuses on fairness, with motivation theories to investigate the effects of social distance and monetary incentives on the performance of three competing desi...
Article
Full-text available
Trust is the enabler of social interaction. Although the origins of research on trust traditionally lie outside the Information Systems (IS) domain, the importance of trust for IS research rapidly grew in the late 1990s, and it is still growing with the increasing ubiquity and advancement of technology in organizations, virtual teams, online market...
Article
Full-text available
The relative importance of context and generalizability (or particularism and universalism) has long been debated in scientific research. Recently, Davison and Martinsons raised valid concerns about the possibility of false universalism in IS research, discussed its negative consequences, and made a call for explicitly including particularism in re...
Article
This paper examines the role of information and communication technology (ICT) in enhancing the well-being of nations. Extending research on the role of ICT in the productivity of nations, we posit that the effects of ICT may not be limited to productivity (e.g., GDP), and we argue that the use of ICT can also improve the wellbeing of a country by...
Article
Full-text available
The effect of information technology (IT) on employment is a crucial question in today's economy given the increased digitization of work. To analyze the relationship between IT use and firm-level employment, we examine the longitudinal role of IT use in the firm's total number of employees. Our data set comes from the emerging economy of Turkey, a...
Article
Electronic Medical Record (EMR) systems allow physicians to seamlessly enter information in patient records compared to traditional paper-based records, potentially leading to higher quality and efficiency of patient care. On the other hand, the ease of capturing information into electronic medical records can be deliberately used by hospitals to i...
Article
Deaths of civilians by the police in recent years have led to protests and disruptions in several cities, such as New York and Chicago. In this study, we investigate how the use of technology by the police affects deadly shootings of civilians. Drawing upon the criminology literature, we propose a simple, stylized model on a police officer’s decisi...
Article
Full-text available
Online labor markets are web-based platforms that enable buyers to identify and contract for IT services with service providers using Buyer-Determined (BD) auctions. BD auctions in online labor markets either follow an open or a sealed bid format. We compare open and sealed bid auctions in online labor markets to identify which format is superior i...
Chapter
The diffusion of interactive media is fundamentally altering the concept of advertising. While interactivity stresses the importance of consumer-marketer relationships, the traditional advertising paradigm may be inadequate to guide research in an increasingly interactive context. First, traditional approaches to advertising research have implicitl...
Article
Full-text available
In the past decade, there has been a tremendous increase in the use of neurophysiological methods to better understand marketing phenomena among academics and practitioners. However, the value of these methods in predicting advertising success remains underresearched. Using a unique experimental protocol to assess responses to 30-second television...
Article
Full-text available
This paper presents and extends Latent Growth Modeling (LGM) as a complementary method for analyzing longitudinal data, modeling the process of change over time, testing time-centric hypotheses, and building longitudinal theories. We first describe the basic tenets of LGM and offer guidelines for applying LGM to Information Systems (IS) research, s...
Article
Full-text available
Product fit uncertainty (defined as the degree to which a consumer cannot assess whether a product's attributes match her preference) is proposed to be a major impediment to online markets with costly product returns and lack of consumer satisfaction. We conceptualize the nature of product fit uncertainty as an information problem and theorize its...
Article
Full-text available
The concept of guanxi (i.e., a close and pervasive interpersonal relationship) has received little attention in the literature on online marketplaces, perhaps due to their impersonal nature. However, we propose that computer-mediated communication (CMC) technologies can mimic traditional interactive face-to-face communications, thus enabling a form...
Data
A fundamental issue for academics and practitioners is to better understand the nature and role of dynamic capabilities. Since dynamic capabilities have been viewed mostly as a "black box," we first seek to identify, articulate, and propose a simple and measurable model of dynamic capabilities. Drawing upon the dynamic capabilities literature, we i...
Article
Visionaries conjecture that the world is becoming a level (“flat”) playing field due to the Internet that connects professional labor with employers anywhere around the world. Extending the emerging literature on online labor markets, we examine this “flat world” hypothesis for global online labor markets for software development services. We analy...
Article
This study examines the joint effects of two decision aids, specifically product learning aids (i.e., tools that educate consumers about a product category prior to searching for and evaluating various product alternatives) and preference elicitation aids (i.e., tools that utilize articulated product preferences to present a specific list of option...
Article
Full-text available
Although an extensive body of research has emerged on marketing in computer-mediated environments (CMEs), the literature remains fragmented. As a result, insights and findings have accumulated without an overarching framework that provides structure and guidance to the rapidly-growing literature. We believe this is detrimental to long-term knowledg...
Article
The adoption of Health IT has been argued to bring about improvements in adopting hospitals. However, examining a panel of hospitals for the adoption of IT, we find that close to 50% of hospitals that adopt a health IT system go on to stop using it during the duration of our panel.1 We find that smaller hospitals and hospitals that are located in a...
Article
This paper focuses on how information and technology drive digital business innovation in business ecosystems where multiple co-contributors work together to innovate new business models. Specifically, we develop a framework based on two novel concepts — (1) digital business innovation (DBI) platforms; and (2) digital business innovation capability...
Article
The traditional measure of consumer surplus (CS) (willingness to pay minus price paid) is captured at the time the transaction takes place, implicitly assuming that actual quality received (ex-post) is identical to quality expected (ex-ante). However, when the exchange of goods does not occur simultaneously when the transaction takes place, and for...
Article
Enabled by advances in information and communications technologies, open contests in online labor markets allow employers (individuals and companies of any size) to access a large pool of labor, thus creating an efficient alternative for sourcing labor globally with significantly lower costs compared to traditional markets. Given the importance of...
Conference Paper
Full-text available
To add value to companies, IT artifacts – such as information systems – need to be adopted and used. Research and practice have shown that designing IT artifacts in a way that they are readily adopted and used is not trivial. To support designers, research has identified a plethora of factors driving the adoption and use of IT artifacts, with trust...
Article
User registration is an important prerequisite for the success of many websites by enabling users to gain access to domain information and personalized content. It is not always desirable for users, however, because they need to disclose personal information. This paper examines what drives user registration using two studies on a website that requ...
Article
Product recommendation agents (PRAs) are used extensively to give consumers advice on product selection. Prior research suggests that anthropomorphic PRAs with a human-like interface (avatar) can enhance interpersonal interaction with users. However, human-like interfaces highlight the role of social demographics, such as ethnicity and gender, in t...
Article
Full-text available
This section is a collection of shorter "Issue and Opinions" pieces that address some of the critical challenges around the evolution of digital business strategy. These voices and visions are from thought leaders who, in addition to their scholarship, have a keen sense of practice. They outline through their opinion pieces a series of issues that...
Article
Full-text available
Over the last three decades, the prevailing view of information technology strategy has been that it is a functional-level strategy that must be aligned with the firm's chosen business strategy. Even within this socalled alignment view, business strategy directed IT strategy. During the last decade, the business infrastructure has become digital wi...
Article
In this report, we discuss three aspects of online labor markets. First, we give an overview of the current state of major online marketplaces that offer intermediary services for buyer companies and IT professionals with a focus on one marketplace in particular – Freelancer. Second, we show some findings on the measurable economic benefits online...
Article
Fixed-Up-To (FUT) pricing allows consumers to select a fixed usage amount of information services for a fixed price from a menu. Extending the pricing literature that has shown that FUT pricing is a promising strategy for information service providers, this paper derives an optimal solution for FUT menu pricing that enhances social welfare (firm pr...
Article
Enabled by recent advances in information and communications technologies, open innovation contests in online markets allow employers of any size to access a global pool of skille d labor (termed “human c loud”), creating an efficient alternative to innovation with significantly lower cost and risk. While there is a long stream of research on conte...
Article
Cohesion and structural equivalence are two competing network models to explain diffusion of innovation. The dispute of which model plays a more influential role has not been resolved. This paper attempts to reconcile this problem in a large network setting - adoption of caller ringback tone (CRBT) in a cellular telephone conversation network. Sinc...
Article
In this paper, we examine the effect that Information and Communication Technology (ICT) can have on the well being of nations. This is important for two reasons. First, in the economics literature, a number of studies have focused on well-being rather than measures of Gross Development Product (GDP) as a measure of how satisfied people are with th...
Article
User registration is an important prerequisite for the success of many websites by enabling users to gain access to domain information and often personalized content. It is not always desirable for users, however, because they need to disclose personal information. This paper examines what drives user registration. The results show that brand aware...
Article
Full-text available
This study analyzes the adoption and use of information communication technologies (ICTs) by firms and their effects on employment and wages. I use a confidential data set from Turkey that includes detailed surveys focused on how ICTs and the Internet are used by firms. By using the rich survey data, I create an ICT index summarizing ICT adoption a...
Article
Full-text available
This study seeks to identify the means by which information technology helps co-create relational value in the context of inter-firm relationships in the logistics industry — a large and information-intensive industry. We identify a set of IT functionalities — single-location shipping, multi-location shipping, supply chain visibility, and financial...
Article
Full-text available
This article discusses the role of commonly used neurophysiological tools such as psychophysiological tools (e.g., EKG, eye tracking) and neuroimaging tools (e.g., fMRI, EEG) in Information Systems research. There is heated interest now in the social sciences in capturing presumably objective data directly from the human body, and this interest in...
Article
Because of the need to go beyond cross-sectional models, explore longitudinal phenomena, and test theories over time, this paper presents and extends Latent Growth Modeling (LGM) as a complementary method for analyzing longitudinal data, understanding the process of change over time, and testing time-centric hypotheses toward building longitudinal...
Article
Pricing in online markets has been of much interest to academics and practitioners, particularly for unique IT services. In this paper, we theorize and empirically examine three primary factors that affect provider pricing of outsourced IT services: production cost, competitive dynamics (accounting for competitors' attributes) and frictional cost (...
Article
Many factors contribute to the willingness of individual citizens to adopt eGovernment systems for filing taxes online, for voting on the Internet, for online licensing, and other digital processes. The growing interest in eGovernment has brought some attention to the concept of eVoting. Various dimensions of trust, along with usability and system...
Article
Online referral incentive systems help attract new customers to firms by leveraging existing customers' social networks. Designing an appropriate referral incentive system by leveraging social commerce allows firms to enhance their customer base and increase sales. This study integrates the ultimatum game theory (fairness theory) with construal-lev...
Article
Traditional measures of consumer surplus (CS) have implicitly assumed that the quality expected is the same as the quality that is paid for ex ante. However, when product or service quality cannot be perfectly verified ex ante by consumers in markets with asymmetric information, and actual quality received may not necessarily equal quality expected...
Article
Full-text available
Online markets pose a difficulty for evaluating products, particularly experience goods, such as used cars, that cannot be easily described online. This exacerbates product uncertainty, the buyer’s difficulty in evaluating product characteristics and predicting how a product will perform in the future. However, the IS literature has focused on sell...
Article
Full-text available
While information privacy has been studied in multiple disciplines over the years, the advent of the information age has both elevated the importance of privacy in theory and practice, and increased the relevance of information privacy literature for Information Systems, which has taken a leading role in the theoretical and practical study of infor...
Article
Full-text available
This study describes how IT can be strategically used as a source of differential performance outcomes in rapidly changing environments. Drawing from the dynamic capabilities view (Teece, Pisano, and Shuen 1997), a sustainable competitive advantage results from the ability to continuously improve, innovate, and reconfigure resources to match evolvi...
Article
Full-text available
Investigating the unique circumstance of the cultural changes in the Republic of South Africa (RSA), this study propose a cultural dependent model of the adoption of electronic voting (eVoting). The need for research in RSA dealing with culture and software design, adoption, and use has been noted as critical by the practitioner community but has t...
Article
Because the contribution of the Chief information Officer (CIO) in many strategic IT initiatives is non-routine and difficult to evaluate accurately over a short time frame, management control theory suggests clan control for CIOs as monitoring behavior or outcome is difficult (Ouchi 1980). Accordingly, the control systems are best designed around...