Paul Devadoss

Aston University · Operations and Information Management Group

Small and medium sized enterprises (SMEs) exhibit problems in planning and providing information and systems technology (IST) facilities in the context of third party provision. To explore this problem, the research methodology utilizes a case study strategy, with data collected primarily via face-to-face semi-structured interviews with key IT deci...

From 1992 to 2005 Singapore National Library Board has successfully incorporated information technology into its working procedures and customer service. The organization has adopted Radio Frequency Identification and other technology applications; transformed its operating routines and provided access to millions of publications for its library us...

From 1992 to 2005 Singapore National Library Board (NLB) successfully incorporated IT into its working procedures and customer service. The organization has adopted RFID and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation was...

We examine the common claim that "best practices" are encompassed and represented in Enterprise Systems (ES). We suggest that an ES can at best only represent the ostensive and not the performative elements of work tasks. Thus, representation of best practice in an ES does not take practical action into account. This has two important implications....

Advances in information technology allow for remote working, leading to suggestions that remote individuals can operate in virtual instead of face to face teams. This paper considers the continuation of face to face communication in a European group of stock traders, despite the capabilities of information technology to individuate the work. The ca...

Organizations have increasingly recognized the importance of managing customer relationships, and many organizations are turning to customer relationship management (CRM) to better serve customers and facilitate closer relationships with them. This paper examines the implementation of CRM at the Housing and Development Board (HDB) in Singapore. The...

Ubiquitous Computing technologies are reaching a stage of technical maturity that is enabling their application in everyday business environments. As organizations increasingly adopt these technologies, such as radio frequency identification (RFID), a deeper understanding of their impacts on business process management and design will reveal innova...

The city-state of Singapore has been highly ranked for its e-Government services. Over the past two decades, it has leveraged its IT infrastructure for economic development and transformed its public services. The SARS outbreak in 2004 turned into a national health crisis because it spread rapidly and the medical community had little knowledge of h...

When the SARS virus broke out in Singapore, it posed a challenge to its crisis managers. The government mobilized its e- government infrastructure as a platform to manage this crisis. The Defense Science and Technology Agency (DSTA) provided IT support for contact tracing operations, a key part of containing the spread of the virus. DSTA developed...

Governments are eagerly looking toward a digital future, but their view is obstructed by the challenges they face in modernizing such vast enterprises. This case study discusses how a government agency developed and implemented an e-procurement system. In particular, the study findings suggest that in the initial stage of any e-government projects,...

Offshoring is motivated by the relocation and standardization of organizational services to remote locations typically the so called developing nations in order to achieve substantial cost efficiencies. Standardized business practices, aided by information technologies, are assumed to mobilize and recover the service practices in these new contexts...