Paul Brejla

Research within the cruise industry now has the ability to utilize Web-based content analysis. This paper provides an example of a methodology that explores patterns of co-creation of value on board cruise ships using holiday reviews retrieved through Web content mining from CruiseCritic.com. The aim is to add to the field of co-creation and cruise...

Cruise-related research is regarded as interdisciplinary, pre-paradigmatic. As a research domain, cruises are characterised by high specificity and scarcity of available documented research. Thus, transferring methodological approaches from a variety of academic disciplines is inherently associated with epistemological risks and practical obstacles...

Travel agencies remain the most popular distribution channel for cruises and a major determinant of passengers' postvacation evaluation. Our starting point is that cruise operators' extranets can contribute to their relationship with travel agencies, while improving the evaluation of cruise services. Within e-tourism research, the B2B dimension and...