Patrick C. Flood

Patrick C. Flood
Dublin City University | DCU · Work Psychology and Strategy

PhD (LSE)

About

125
Publications
135,090
Reads
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4,238
Citations
Additional affiliations
September 2010 - present
University of Cambridge
Position
  • Academic Fellow
September 1994 - June 1996
London Business School
Position
  • EU Post Doctoral Fellow

Publications

Publications (125)
Article
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This article demonstrates that a diversity and equality management system (DEMS) contributes to firm performance beyond the effects of a traditional high-performance work system (HPWS), which consists of bundles of work practices and policies used extensively in high-performing firms. A DEMS typically includes diversity training and monitoring recr...
Article
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This article offers line managers and HR professionals an actionable, research-based framework for developing psychological contracts with employees that suit their organizational and human resource (HR) strategy. Leadership styles supporting the firm's HR strategy are key to making psychological contracts that benefit both the firm and its members...
Article
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Previous research demonstrates that high-involvement work practices (HIWPs) may be associated with burnout (emotional exhaustion and depersonalization); however, to date, the process through which HIWPs infl uence burnout is not clear. This article examined the impact of HIWPs on long-term burnout (emotional exhaustion and depersonalization) by con...
Article
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Human resource management (HRM) research has broadened its focus beyond the intended HRM designed by executives to include the actual HRM line managers implement. In this study of a global professional services firm, we investigate the content and process of HRM implementation. HRM content refers to the degree or extent to which line managers imple...
Article
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The capacity and willingness of employees to deploy their creativity in the pursuit of organisational goals is a cornerstone of many organisations’ competitive advantage. Drawing on the actor-context interactionist perspective on creativity, we propose that insecure attachment styles act as distal antecedents that reduce employee creativity through...
Chapter
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Creating sustainable organisational change is difficult. It is estimated that between 60% and 70% of all change initiatives fail to reach their objectives, achieve only partial success, or in the worst-case scenario, make the situation worse. It seems that despite the numerous change models, approaches and methodologies available in the literature,...
Preprint
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Acknowledgements The authors would like to express their gratitude to the editor and three anonymous reviewers for their constructive comments which have improved this paper. 2 This research project was made possible thanks to financial support from the Fonds Québécois de recherché sur la société et la culture (FQRSC) and the Social Sciences and Hu...
Article
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Purpose The present study contributes to our understanding of how to curb burnout among hospital staff over time. The authors extend existing research by examining the mediating role of mission valence in the link between transformational leadership and burnout. Design/methodology/approach Self-administered questionnaire data from employees in a C...
Article
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ARTICLE INFO Keywords: Helping behavior Team reflexiv ity Ob jective indivi dua l jo b performa nce Co nsulting pr oject team s Visibility Recognition ABSTRACT Em ployees wh o are good organizational citizens help others to be more effective at work. However, the positive impact of helping is at odds with find ings across stud ies suggesting those...
Article
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We theorize that individuals’ pre-existing beliefs about the hiring manager role (role construal) are associated with their tendency to condone bias accommodation in hiring contexts, in which a person aligns hiring decisions with the perceived biases of others. In two studies, we focus on human resources (HR) professionals’ endorsement of the role...
Article
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Background: The impact of human resource practices on nurses' well-being, the underlying mechanisms involved, and the contextual factors that enhance or impede their success are not fully clear. Purpose: The aim of this article was to examine a moderated mediation model whereby high-involvement work practices are purported to reduce nurses' burn...
Article
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The main purpose of this study is to consider individuals in teams and to reexamine how emotional labor affects the performance of front-line service team and team members through emotional exhaustion. Multi-source data collection and a time-lagged research design was adopted to collect data from matched team members and customers nested in 82 fron...
Article
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This study investigated the impact of employee perceptions of high-involvement work practices (HIWPs) on employee burnout. It further tested the proposition that the recovery experience of psychological detachment would moderate the HIWPs – burnout link. The proposed model was tested among a sample of nurses and midwives (N = 1,135) in Ireland. The...
Article
Full-text available
This study investigated the impact of employee perceptions of high-involvement work practices (HIWPs) on employee burnout. It further tested the proposition that the recovery experience of psychological detachment would moderate the HIWPs-burnout link. The proposed model was tested among a sample of nurses and midwives (N=1,135) in Ireland. The res...
Article
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This study aims to extend our understanding of the customer-service team relationship from a new angle, that is, the customer psychological contract. This study adopts the psychological contract theory, proposes and empirically tests a dynamic process of customer psychological contract with the sales teams. In particular, this study examines the re...
Article
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Purpose The purpose of this paper is to propose a theoretical framework for the social pillar of lean (SPL), which is a neglected topic in the lean management literature. Design/methodology/approach The authors first identify shortcomings in research on the SPL that are attributable to neglect of relevant perspectives in organisational research....
Article
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Recent research suggests that to fully realise its potential, performance management should be bespoke to the social context in which it operates. Here, we analyse factors supporting the use of performance data for improvement. The study purposively examines a developmentally oriented performance management system with cross-functional goals. We su...
Chapter
This chapter considers the serial entrepreneur as an outsider business leader. John Teeling heads up several exploration companies including Botswana Diamonds and Petrel, as well as Great Northern Distillery, which produces Teeling Whiskey. Tracking John Teeling’s career from his first business venture at the age of 14 years old, the chapter chroni...
Chapter
The chapter examines the transition made by a prominent political leader (Roland Koch) to become CEO of a very large publicly listed construction group in Germany. The chapter highlights the importance for an outsider of gaining the acceptance of insiders. An entry strategy for outsider leaders is discussed that entails adopting a “deep dive” into...
Chapter
This chapter considers non-family leadership in a family firm. This complex role is reflected upon by Anthony Dinan, former MD of Thomas Crosbie Holdings, at one time the largest family-owned Print and Media Corporation in Ireland. Anthony reflects on being the first outsider MD in a five-generation family firm and the challenges and opportunities...
Chapter
This chapter looks at the evolution of a technology leader trajectory through a female lens. It begins by considering the debate around gender imbalance in the Science, Technology, Engineering and Mathematics (STEM) sector and contemplates the challenges and opportunities in addressing this anomaly. It then discusses the career of a female outsider...
Book
Encompassing interviews with managing directors and CEOs, this book explores the role of business outsiders as leaders. Viewing the term ‘outsider’ in a broad sense, the book considers leader background, perspective, gender, training and family membership and examines the implications, challenges and benefits brought by outsider leaders to their re...
Chapter
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Chapter 2 presents a comprehensive review of literature that is directly relevant to understanding the concept of the “outsider,” and, more specifically, the “outsider” business leader. The chapter begins by providing a literature-informed background and rationale to the current book. Next, the idea of “outsiderness” is explored and outsider types...
Chapter
The chapter examines a “serial outsider leader” (Fiacra Nagle) who has been an outsider on a number of occasions as a professional manager/CEO. After considering his early life and career, the chapter goes on to discuss the transition from outsider to insider and how this occurs gradually over time. Also contemplated is the value of balancing outsi...
Chapter
In this chapter, the entrepreneurial leader (Dennis Van Booma) of a growing Dutch technology business (Procentec) is presented. While spending the majority of his working life in one company, the leader adopts an outsider stance and perspective in a number of ways to best serve the needs of the business. In this context, while small in size, the bu...
Chapter
This chapter discusses the challenges of an outsider leader running a business where the founder remains in an active role in the business. Grace O’Shaughnessy, the youngest business leader featured in this publication, considers her early management career in Kylemore Bakery and Lir Chocolates, each founder/family businesses, before reflecting on...
Chapter
This final chapter brings together a number of key themes that have been identified in the individual leader chapters, and examines these in the context of existing literature. Initially, the authors consider what an outsider leader is, before assessing what it is that outsider leaders bring to organisations by way of benefits. The arrival of the o...
Article
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Strategic human resource management (SHRM) has an important influence on organizational performance. Previous research has established the positive impact of a specific set SHRM practices – known as high performance work systems (HPWS) – on firm performance. This study furthers our understanding of the performance impact of HPWS by: (a) proposing o...
Article
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Background High quality clinical learning environments (CLE) are critical to postgraduate medical education (PGME). The understaffed and overcrowded environments in which many residents work present a significant challenge to learning. The purpose of this study was to develop a national expert group consensus amongst stakeholders in PGME to; (i) id...
Poster
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Introduction: Optimising clinical learning environments (CLEs) is essential because they impact on the competence and development of residents. Evidence-based design of CLEs is challenging because of the complexity both of workplace learning as an intervention and the settings in which it happens. What ‘works’ in one context may not be effective in...
Presentation
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Introduction: High quality clinical learning environments (CLE) are critical to the mission of graduate medical education (GME). This study aimed to use novel methodology to develop a national expert group consensus amongst stakeholders in GME, allowing us to; (i) identify important barriers and facilitators of learning in CLEs, and (ii) indicate p...
Article
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Studies examining the relationship between lean manufacturing and employee well-being to date have yielded contradictory findings, whereby positive, negative and contingent effects have all been demonstrated. These inconsistencies are partly attributed to the absence of an appropriate model that captures the complex job design associated with this...
Article
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The quality of working life under the production system known as lean manufacturing (LM) is a heavily debated topic. Little is known about the engagement level of employees under this system. Our study is concerned with how employees in this context craft their jobs to enhance their own engagement, and we specifically consider how daily skill utili...
Article
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Background Postgraduate medical education and training (PGMET) is a complex social process which happens predominantly during the delivery of patient care. The clinical learning environment (CLE), the context for PGMET, shapes the development of the doctors who learn and work within it, ultimately impacting the quality and safety of patient care. C...
Article
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Purpose Addressing the continuing productivity challenge, the purpose of this paper is to analyze data from the National Health Service on employee involvement (EI) in order to gain critical insights into how employees’ shared perception of EI in organizational decision making (i.e. EI climate) might address two persistent issues: how to enhance po...
Article
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This study examined the impact of perceived high-involvement work practices on job demands (role conflict, role overload and role ambiguity) and burnout (emotional exhaustion and depersonalisation). The study was conducted in a Canadian general hospital. Findings from structural equation modelling (N = 545) revealed that perceived HIWPs were signif...
Article
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Purpose – Organizational ambidexterity enables firm to simultaneously exploit existing resources and explore new resources. It is associated with high levels of organizational performance. The purpose of this paper is to identify key internal management resources which contribute to building organizational ambidexterity. In particular, this study e...
Research
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forthcoming paper on Intellectual capital, HPWS and performance
Article
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In this article, we examine the extent to which organizational capital influences ambidexterity (the simultaneous exploration and exploitation of knowledge) and firm performance in accounting firms. Organizational capital is the knowledge embedded in the organization using organizational databases, processes, and culture that enables knowledge tran...
Chapter
Full-text available
Global competition, economic uncertainty and ongoing technical innovation and change are now a constant reality in organisational life (Coetsee and Flood, 2013). The ability of organisations to be creative and innovate has become a source of competitive advantage and performance. Organisations need not only be able to generate novel ideas (explorat...
Article
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The aim of this study was to explore the differences and similarities in the utilization of high-performance work systems (HPWS) in Chinese and Irish professional service firms (PSFs). Using data collected from 112 Chinese and 120 Irish accounting firms, we found that Chinese PSFs demonstrate higher scores in selective recruitment and contingent re...
Article
Full-text available
Professional service firms (PSFs) play an important role in the knowledge-based economy. Their success is highly dependent on their people, the knowledge resources they possess and how they use these resources. However, how to systematically manage human resources to attain high performance is not fully understood. This study addresses this issue b...
Chapter
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Healthcare quality is an enduring and global concern, evidenced via supranational responses, such as those of the United Nation’s World Health Organization (Ovreveit, 2003; 2005; 2013), the OECD (Arah et al., 2003) and the European Union (Vollaard et al., 2013), as well as the policy responses of individual countries (Arah et al., 2003) and devolve...
Article
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Improving healthcare governance is an enduring challenge for policy-makers. We consider two national healthcare regulators adopting novel ‘hybrid’ regulatory control strategies in pursuit of improvement. Hybrids combine elements usually found separately. Scotland and Ireland’s regulators combine: (1) top-down formal regulatory mechanisms deterring...
Article
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Purpose – The purpose of this paper is to better understand the indirect link between high-performance work systems (HPWSs) and firm performance in Chinese professional service firms (PSFs) by investigating the mediating role of organizational ambidexterity, i.e. a firm’s capability to simultaneously explore new ideas and exploit existing resources...
Article
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This policy-capturing study, conducted in China, investigated the cognitive basis of managerial decisions to make a corporate charitable donation, a global issue in the context of corporate social responsibility (CSR) research and practice. Participants (N = 376) responded to a series of scenarios manipulating pressure from the five stakeholders (g...
Article
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Purpose – The purpose of this paper is to examine how a system of human resource management (HRM) practices, labelled high-performance work systems (HPWS), influences organizational innovation in professional service firms (PSFs). In this study, innovation in PSFs is seen as an indicator of firm performance and is calculated as the revenue per pers...
Article
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Aims: This study examines the influence of employee HR satisfaction on employee innovative work behavior. It also examines whether employee perceptions about the demanding aspects of their jobs mediate the relationship between HR satisfaction and innovative work behavior. Study Design: Employee attitude surveys were administered to employees across...
Article
Hospital critical incident reporting systems inform the continuous improvement of healthcare delivery. Systematic collection, analysis, and investigation of critical incidents enhance the quality, safety, and cost effectiveness of hospitals. However, research has demonstrated that critical incident reporting systems are notoriously ineffective, in...
Article
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Although innovation is important for all organizations, it is particularly important for consulting firms which provide customized solutions for their clients. How to make consultants become more innovative is a key question in professional service firm management. Addressing this issue, this study identifies the critical role of line managers in m...
Article
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This longitudinal study of professional service firms (PSFs) examines the linkage mechanisms through which high performance work systems (HPWS) influence firm performance. Two intervening mechanisms are theorized and examined. They are: (1) the resources that HPWS create, and (2) the uses to which both HPWS and these resources can be put. The resou...
Article
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This article examined the impact of perceived high involvement work practices (HIWPs) on person-organization value congruence (P-O fit) and long term burnout. The study was conducted in a Canadian general hospital. Findings from structural equation modeling (N = 185) revealed that perceived HIWPs were significantly positively associated with P-O fi...
Conference Paper
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While research exists to suggest that job context influences proactive behaviour in the workplace, much less is known about the role of social context, and in particular, the role of relationships in fostering such proactivity. Accordingly, this paper develops and tests a cross-level model, in which the individual-level proactive work behaviour of...
Article
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The International Journal of Human Resource Management Publication details, including instructions for authors and subscription information: (2014): Job design under lean manufacturing and the quality of working life: a job demands and resources perspective, The International Journal of Human Resource Management, DOI: 10.1080/09585192.2014.948899 m...
Book
Our book is based on interviews with 27 CEOS and explores the leadership of change including authentic leadership, models of change, engaging employees, personal change, leadership of learning and inspirational leadership. It allows readers to develop their own model of change to fit the organizational and environmental circumstance that they face....
Book
The Encylopaedia of Organisational Behaviour (EOB) is part of the 16 volume set which comprises the Encylopaedia of Management (ed, Professor Sir Cary Cooper), published by Wiley. The EOB has more than 300 entries on leading topics in the field authored by eminent academics worldwide.
Article
In the present study, using a sample of 367 employees (219 from India and 148 from Bulgaria), we examined whether task interdependence and equity perceptions moderated the relationship between individualism – collectivism orientation and tenure intent. Results indicated that employees with a higher level of collectivism orientation tended to report...