Patricia M. Carrillo

• Loughborough University

Purpose This paper focusses on external stakeholders’ perspective of stakeholder management in public–private partnerships (PPP) projects within the context of developing countries where public opposition to PPP projects is prevalent. The purpose of this paper is to identify the key enablers to PPP projects’ success from the perspective of externa...

Core operations of many small service organisations involved in collaboration are largely on a project (i.e. operational) basis. However, every organisation has operational, organisational and strategic processes that are equally important. The objective of this paper is to establish a business process model for such a project-based service organis...

Performance measurement has become more important to the construction sector as an additional way of improving and sustaining business in the long-term. Most large construction organisations in the United Kingdom (UK) practice performance measurement because they believe it gives a positive impact to their businesses in the long-term. Performance m...

Over the last couple of decades, Public Private Partnerships (PPPs) have been identified as a viable alternative for procuring public infrastructure. PPPs bring together the best of both worlds; private sector managerial expertise and public sector regulatory and supervisory capacity to procure public infrastructure. While several PPP projects have...

Strategic consideration and actions are crucial for organisations in the construction industry to implement e-business successfully and have continuous improvement. However, only focusing on one concept is not sufficient for construction companies to formulate their e-business strategy because of the fragmented needs and requirements within the org...

PurposeThe aim of the research is to improve lessons learned practices within construction contractor organisations. This will result in contractors' project teams having access to the most relevant lessons at the most appropriate time, in the most appropriate format.ScopeThe research was based on the responses of 41 large UK contractor organisatio...

Many construction companies in the UK engage in formal and informal lessons learned practices. However, such lessons learned are not always used to the best advantage to improve future projects; there is a disjoint in the effort spent obtaining lessons learned and their dissemination and use. This paper reports on research aimed at improving lesson...

The transient nature of project teams and the competitive environment in which construction organizations operate require an effective mechanism to manage and reuse the knowledge created in the projects without straining its resources. A methodology for ‘live’ capture and reuse of project knowledge was developed for the purpose and encapsulated int...

The authors participated in different capacities in a project originally conceived for the transfer of knowledge from university-based research to the engineeringconstruction industry. The project's original aim was 'to collect knowledge from across the [...] portfolio' of a university research centre and re-package this knowledge to meet the busin...

Many construction companies conduct reviews on project completion to enhance learning and to fulfil quality management procedures. Often these reports are filed away never to be seen again. This means that potentially important knowledge that may assist other project teams is not exploited. In order to ascertain whether useful knowledge can be glea...

Purpose This paper seeks to propose a conceptual framework to promote value‐enhanced collaborative working (VECW) for a small management advisory firm. Design/methodology/approach The research methodology was qualitative. It involved a comprehensive review of literature leading to a better understanding of collaborative working requirements in a s...

An organisation’s competitive advantage lies in the knowledge of its employees and the organisation’s ability to harness that knowledge to meet business objectives. Knowledge management is recognised in the construction industry as a potential tool for providing organisational benefits, but for a number of reasons – particularly the project based n...

System architecture of prototype applicationDevelopment of the Web-based knowledge baseRefinement of the IWS and user interfaceOperation of the prototype applicationTesting and evaluation of Capri.net

IntroductionCollaborative learningCL in constructionPrevious research in CLImplementing CL in construction projectsSummary/conclusions

A critical issue in supply chain management (SCM) is the effective management of knowledge through the whole project lifecycle. Firms in both the aerospace and construction industries face considerable challenges to manage project knowledge effectively in their supply chains (SCs). With the high level of outsourcing in design and manufacturing, the...

Post-Project Reviews (PPRs) are a rich source of knowledge and data for organisations – if organisations have the time and resources to analyse them. Too often these reports are stored, unread by many who could benefit from them. PPR reports attempt to document the project experience – both good and bad. If these reports were analysed collectively,...

The complexity and information-intensive nature of construction programmes require Programme Managers to access construction information in real-time and when needed. The increasing use of mobile devices, such as PDAs, offers an opportunity to meet this need. However, access to information and services on mobile devices is often limited by their ca...

Purpose There is a need to proactively address strategic weaknesses in protecting the built environment from a range of hazards. This paper seeks to focus on the mitigation for flood hazards in the UK; particularly in understanding the extent of the problem, collating key guidance and legislation related to flood hazard mitigation, identifying who...

Introductione-Business and the construction business processese-Business applications and end-user construction companiesSummaryReferences

The construction industry has adopted several techniques from the manufacturing industry; these include lean production and just-in-time delivery methods. This demonstrates learning between industries which may be extended to the area of technology transfer. The opportunities for learning from manufacturing's technology transfer practices are based...

Core operations of many small service organisations involved in collaboration are largely on a project basis. However, every organisation has core processes and management processes that are equally important (Kohlbacher, 2010). The objective of this paper is to establish a business process model for such a project-based service organisation (PBSO)...

Literature suggests that it is important for the SMEs to develop collaboration with other organisations to develop capability and competence, and provide a complete service to the clients. The objective of this paper is to investigate the prospect of fostering collaboration within SME services organisations and the role of collaboration agreements....

The concept of Knowledge Management (KM) is now widely embraced in the Architecture, Engineering and Construction (AEC) industry, and many strategies and tools have been (and are being) developed for its implementation in the industry. Much of these efforts, however, are targeted at the firm-level, and they do not facilitate the collective learning...

This article was published in the Journal of Management in Engineering [© ASCE]. The definitive version is available at: http://cedb.asce.org/cgi/WWWdisplay.cgi?0805518 Private Finance Initiative (PFI) projects play an increasingly important role for both the UK government and the construction sector. It is still a relatively new form of procuremen...

IntroductionKnowledge management toolsSelecting knowledge management toolsThe SeLEKT approachConclusions

IntroductionThe nature of projectsConstruction projectsCross-project knowledge transferLive capture and reuse of project knowledgeConclusions

IntroductionSummaryBenefits of knowledge management to construction organisationsIssues in knowledge management implementationFuture directions

Post Project Reviews (PPR) capture good and bad practices, identify problems, waste, risks, missed opportunities, communication lag, financial issues, partner relationships etc., of a construction project supply chain (CPSC). They are huge sources of information, knowledge and experience from project managers, clients, suppliers and contractors, re...

In spite of recognising the potential of electronic commerce (e-commerce), a majority of the architecture-engineering-construction (AEC) industry participants still adopt a 'wait-and-see' approach in their investments of information technologies. Quantitative study and benchmarks can help the industry to have a better understanding and implementati...

Purpose – This paper has the purpose of exploring the use of the semantic web to support project information management. It aims to discuss the development of a semantic web based framework for shared definitions of terms, resources and relationships within a construction project. These can be used to help and support intelligent collaboration. De...

Purpose – The twenty‐first century is now seen as the time for the construction industry to embrace new ways of working if it is to continue to be competitive and meet the needs of its ever demanding clients. Collaborative working is considered by many to be essential if design and construction teams are to consider the whole lifecycle of the const...

Recent natural and human-induced emergencies have highlighted the vulnerability of the built environment. Although most emergency events are not entirely unexpected, and the effects can be mitigated, emergency managers in the United Kingdom have not played a sufficiently proactive role in the mitigation of such events. If a resilient and sustainabl...

Purpose – Professions involved with the construction industry need to become more aware of disaster risk management (DRM) activities if lessons are to be learned from the past and a resilient built environment attained in the future. This study aims to focus on identifying which construction‐associated stakeholders should be involved with DRM initi...

This conference paper is also freely available online from the ICONDA®CIBlibrary at http://www.irb.fraunhofer.de/CIBlibrary/about.html The changes in the engineering-construction (E-C) industry of the 21st century require organizations to take a more active role in developing knowledge management and learning organization initiatives. The need to b...

This is a pre-print of an article published in the journal, Building Research and Information [© Taylor & Francis]. The definitive version: Bosher, L.S. ... et, 2007. Integrating disaster risk management into construction: a UK perspective. Building Research & Information, 35 (2), pp. 163 - 177, is available at: http://www.tandf.co.uk/journals/titl...

The potential benefits of collaborative working in construction projects have yet to be fully realised in the sector. This is in part due to the misunderstanding of the use of the information and communication technologies (ICT) and tools associated with working collaboratively. There are, however, isolated pockets of experts that have realised tha...

Designing and constructing resilient built assets requires an in-depth understanding of the expertise and knowledge on avoiding and mitigating the effects of disasters in order to secure a safe and sustainable future. For that reason, professions involved with the construction industry, and the expertise they can offer, need to become more integrat...

The efforts to share and reuse knowledge generated on construction projects are undermined mainly by the loss of important insights and knowledge due to the time lapse in capturing the knowledge, staff turnover, and people’s reluctance to share knowledge. To address this, it is crucial for knowledge to be captured “live” in a collaborative environm...

Purpose The paper seeks to focus on the role of knowledge management in promoting corporate sustainability in the construction industry context. It proposes a maturity roadmap – STEPS to facilitate the implementation of a knowledge management strategy. Design/methodology/approach Two research methods were used. The first consisted of a postal ques...

In construction industry, project knowledge is often lost due to the time lapse in capturing the knowledge, staff turnover, and the disbandment of the project team after the completion of a project. The ability to capture important knowledge from ongoing projects in real-time not only can help to prevent the knowledge loss problem, it also enables...

It is important that the knowledge generated on construction projects is captured and shared between project team members for continuous improvement, to prevent the 're-invention of the wheel' and to avoid repetition of previous mistakes. However, this is undermined mainly by the loss of important insights and knowledge due to time lapse in capturi...

This article was published in the Journal of Construction Engineering and Management [© ASCE]. The definitive version is available at: http://cedb.asce.org/cgi/WWWdisplay.cgi?0602931 Attitudes to knowledge management (KM) have changed considerably as organizations are now realizing its benefits. Implementation, however, has been facing serious diff...

The vision of intelligent wireless web services, as discussed in this paper centres on the need to provide mobile construction workers highly specific data and services on an as-needed basis, with flexibility of use for the user. With the emergence of high speed wireless networks, such as Wi-Fi, Bluetooth and 3G, and parallel advancements in Intern...

: The 21 st century has been a growing awareness of the importance of the sustainability agenda. Moreover for construction, it has become increasingly important as clients are pushing for a more sustainable product to complement their organisations' own strategic plans. Sustainable development can be defined as development that meets the needs of t...

The UK's Private Finance Initiative market is predicted to rise to over £8 billion a year and there are indications of growing opportunities. PFI creates a long-term income stream and provides valuable opportunities for portfolio diversification. PFI has evolved at a fast pace and the momentum is set to continue. However, there are major challenges...

In the recent years, the use of e-commerce tools in construction has been on the increase. The benefits of using these tools on construction projects have been well documented in research and industry publications. Studies have shown that the construction industry recognises the potential for the use of e-commerce. However, the use of these tools i...

The new millennium has seen widespread recognition that the construction industry must embrace new ways of working if it is to remain competitive and meet the needs of its ever demanding clients. Project collaborations and collaborative working have increasingly become more important in construction projects. However, it has been argued that perhap...

The new millennium has seen widespread recognition that the construction industry must embrace new ways of working (i.e. collaborative working), if it is to remain competitive and meet the needs of its ever demanding clients. Project collaborations and collaborative working have increasingly become more important in construction projects. However,...

This article was published in the Journal of Management in Engineering [© ASCE]. The definitive version is available at: http://cedb.asce.org/cgi/WWWdisplay.cgi?0600162 Construction companies have always relied on their knowledge assets to provide services to clients. In recent years the terminology ‘knowledge management’ has been introduced. Knowl...

Performance management is a key issue in the construction industry as a result of complex internal and external factors. Large construction organizations are implementing performance management models to improve business processes, products and management of people to facilitate continuous improvement. This study investigates the implementation of...

Performance management is a key issue in the construction industry as a result of complex internal and external factors. Large construction organizations are implementing performance management models to improve business processes, products and management of people to facilitate continuous improvement. This study investigates the implementation of...

Purpose This paper aims to investigate how large UK construction organisations manage their knowledge assets. It then proposes STEPS, a mechanism for benchmarking organisation's knowledge management maturity. Design/methodology/approach This paper adopts a case study methodology using four large UK construction organisations. Findings The investi...

The need for effective collaboration systems in the AEC/FM sector has long been understood. However existing applications have a number of limitations. In particular, they rely primarily on a static mode of information delivery and do not take into account the end-user's changing context and changing project conditions. This means that the need, in...

Purpose – Web‐based technologies such as project extranets have introduced a new concept for communication and collaboration during construction projects. Project extranets have been used in the industry for some time now to manage information and document flows throughout the lifecycle of construction projects. Very few end‐user companies already...

This article was published in the journal, Engineering, Construction and Architectural Management [© Emerald]. The definitive version is available at: www.emeraldinsight.com/10.1108/09699980510600107 The exploitation of lessons learned to improve performance on future projects is highly desirable for many construction organisations. The vision of a...

Purpose The need for performance improvement has led to the implementation of industry‐specific key performance indicators (KPIs) and greater awareness of the benefits of measurement in construction engineering organisations. This paper aims to present and discuss the findings of a survey based on the practical experiences of leading UK constructio...

The adoption of concurrent engineering (CE) within the software and manufacturing industries has led to significant benefits including improved time-to-market, reduced production cost, improved product quality and active customer involvement. The implementation of CE within construction is also expected to result in positive changes within the indu...

Construction projects present an extremely challenging context for exchanging knowledge, as information must flow across both project and professional interfaces. This chapter explores innovative solutions to encouraging knowledge sharing within a large construction company based in Hong Kong. The techniques used comprised a sophisticated combinati...

Current disaster management procedures rely primarily on heuristics which result in their strategies being very cautious and sub-optimum in terms of saving life, minimising damage and returning the building to its normal function. Also effective disaster management demands decentralized, dynamic, flexible, short term and across domain resource shar...

The promised benefits from implementing knowledge management (KM) attract an increasing number of organizations. However, many organizations, face several difficulties when designing a KM system or implementing its initiatives. These difficulties, along with some unsuccessful KM initiatives worry many organizations interested in the concept. This p...

There is a wealth of literature on the role of knowledge management (KM) in business improvement. Those with responsibility for implementing KM in organizations are often required to demonstrate its benefits. The need to convince senior management and other stakeholders about the business benefits is increasingly recognized as crucial in justifying...

Knowledge management (KM) is of increasing interest to a number of leading UK construction organizations. Companies are keen to find out what other organizations are doing both within the construction and other industry sectors. There are important lessons to be learned from Canadian oil and gas organizations on how they manage their knowledge. A c...

This article presents an Internet-based prototype decision-making system that is designed to ease the difficulties experienced by geographically distributed construction project team members in collaborative decision-making. Its generic features make it applicable to a variety of collaborative decision-making scenarios. The system allows a decision...

Knowledge management (KM) has received considerable attention in recent years. Some consider knowledge the most strategically important resource, and learning the most strategically important capability for business organizations. Major UK construction organizations have recognized the benefits that KM can offer and have thus invested in KM. This p...

There are a growing number of research projects on knowledge management addressing various issues in construction, but the live capture and reuse of construction project knowledge has remained a major challenge that has not been adequately addressed. This paper describes work forming part of the research project on capturing and reusing of project...

Knowledge has always been one of the most Important assets of any business, not least in civil engineering. Effiective management of knowledge can thus be vital to an organisation's development, performance and competitiveness-but how formal does the process need to be? This paper looks at how two major North American engineering, procurement and c...

: Construction project delivery is highly dependent on the effectiveness of the team put together to execute the project. To provide real time, on-demand intelligent mobile collaboration support for their workers, construction enterprises increasingly need to use powerful wireless devices coupled with the availability of improved bandwidth, to tap...

Location and time independent interaction and collaboration among the multidisciplinary competencies within a construction project is crucial to the success of the construction projects. Existing information and communication technologies (ICTs) have done much to address these interaction issues and provide an appropriate collaboration infrastructu...

There is a growing use of electronic commerce (e-commerce) in the industrial world. However, its use in construction has been relatively limited and ineffective compared to other industry sectors such as the automotive or aerospace industries. One of the reasons for this could be the fragmented nature of the construction industry and the one off na...

Managing knowledge is becoming more and more important within the construction industry because it is considered critical for the competitiveness of a construction firm. Managing knowledge is particularly important to the construction industry due to the unique characteristics of its projects such as multi-disciplinary teams, temporary team members...

A number of organisations have recognised the importance of managing their organisation knowledge in a more structured manner. However, the question arises as to how to evaluate the benefits of a Knowledge Management (KM) strategy and its associated initiatives on the performance of the organisation. This paper presents a framework for the assessme...

The concept of knowledge management (KM) is now familiar to the construction industry, and various attempts are being made to develop tools and techniques for the effective management of knowledge in the industry. This paper addresses the 'live' capture of construction project knowledge, which is as yet, an elusive goal in KM efforts. It describes...

While organisations recognise that Knowledge Management (KM) is essential for improving performance, many have difficulties in developing strategies for implementation. The nature of knowledge is of particular complexity in organisations such as those within the construction industry characterised by temporary 'virtual' organisations formed for the...

Knowledge Management (KM) is a relatively new terminology within the architecture, engineering and construction (AEC) industry, although certain aspects have always been practised within the industry. This paper conducts an exploratory study of how mergers and acquisitions affect knowledge management initiatives. The paper introduces the CLEVER con...

The effective management of knowledge is being recognised as a vehicle through which organisations can address their need for innovation and improved business performance. This paper describes a framework for selecting a knowledge management strategy that is appropriate to the organisational and cultural context of an organisation. The framework is...

Knowledge management (KM) is now recognized as a core business concern and intellectual assets play a vital role in gaining competitive advantage. Within the architecture, engineering and construction (AEC) industry, where the need for innovation and improved business performance requires the effective deployment and utilization of project knowledg...

There has been growing awareness of the importance of sustainable development and sustainable construction around the globe for the last few decades. Sustainable development can be defined as the development, which meets the needs of the present without compromising the ability of future generation to meet their own needs. Sustainable construction...

Describes a study that exploits the potential of fuzzy systems in construction through the development of a decision support system which is capable of handling fuzziness in the collaborative decision-making process. The proposed system is intended to provide an objective and rational framework within which collaborative decisions can be made by vi...

H S (2001) Software requirements for knowledge management in construction organizations. Software vendors are continuously introducing different tools claiming that their products are the complete and ultimate solutions to Knowledge Management (KM) problems. This research investigates the vendors' claims, identifies the weaknesses in existing KM so...

The Web-based prototype system this paper presents is designed to cope with the difficulty that geographically distributed project team members have in collaborative decision-making. The system makes it possible for a decision-making team to hold a virtual meeting via a client-server system. It is shown that the system encourages objectivity and el...