Panos Constantinides

• Professor
• Professor at The University of Manchester

Ecosystems in highly regulated sectors, such as banking, are orchestrated through institutional policies and technical standards that ensure the interoperability of cloud service infrastructures. Despite such interoperability, actors must still coordinate distributed data control to guarantee that data are treated under equal conditions. Drawing on...

Firms seeking to implement generative artificial solutions (GenAI) encounter several tensions, such as sharing data to improve GenAI model performance while retaining control over data. These tensions are paradoxical, as they are persistent and require continuous management rather than resolution. This study investigates these paradoxical tensions...

In this paper, we mobilise new frontiers in digital transformation (DT) research by deconstructing the literature's underlying assumptions and analysing their correspondence with current theory. To do so, we conduct a problematization review across the fields of IS, strategy and entrepreneurship, organisation theory and management studies, to captu...

Major shocks such as the COVID-19 pandemic create unique and exceptional challenges for different entities, including individuals, groups, and organizations. In this special issue editorial, we introduce the concept of digital resilience, which refers to the capabilities developed through the use of digital technologies to absorb major shocks, adap...

I. Introduction The EU’s Digital Markets Act (DMA) is set to become the new standard regulatory framework of the digital economy. It introduces some innovative aspects in ex ante regulation to promote market contestability in a promising direction, like the general objective of counteracting practices that ossify competition and limit contestabilit...

Emergent digital technologies need to be legitimated for them to enable new marketplaces to diffuse and scale. The extant literature has emphasized the role of discourse in framing legitimation efforts. Despite recognizing the broader role of technology in the legitimation process, these studies have not examined the specific affordances of digital...

In recent years, digital platforms like Facebook, Apple iOS and the Amazon Marketplace have grown so big that they have attracted a lot of scrutiny by regulators in regards to their market power. The recent European Digital Markets Act focuses exactly on the market power of these digital platforms by defining a set of criteria for qualifying such p...

Organisations are currently lacking in developing and implementing business systems in meaningful ways to motivate and engage their staff. This is particularly salient as the average employee spends eleven cumulative years of their life at work, however less than one third of the workforce are actually engaged in their duties throughout their caree...

In this study, we attempt to explore and define the new-collar skills required to increase employability and entrepreneurship in Africa, which exhibits one of the largest workforces in the world in the next couple of decades. One of the authors is a C-level executive working for IBM in Nigeria, with involvement in the IBM African New Collar Skills...

In this paper, we draw on a performativity perspective to conceptualize entrepreneurial opportunities as possibilities constituted through discursive-material practices within a field. Based on an analysis of a longitudinal qualitative case study in the field of South African energy from 2007 to 2018 we develop a process model of how possibilities...

Research shows that information systems security operates between two main distinct functioning modes, either prevention before a security incident occurs, or response which follows from an incident, usually external to the organisation. In this paper, we argue that this shift between prevention and response modes also happens due to inherent inter...

Identifying and revising outdated theoretical assumptions and metaphors is crucial to build new theory about emerging digitally-enabled coordination phenomena. Based on an extensive review of the extant coordination literature, however, we find that the majority of published manuscripts in top IS and management journals has adopted the well-known a...

MISQ Editorial on next generation digital platforms, exploring the emergence of human-AI hybrids and discussing implications for future research

Digital innovation pushes organizations towards more flexible and modular arrangements and away from established ways of working prompting potential clashes with efforts towards stability and information security compliance. Literature on information security compliance highlights the efforts to minimise operational risk in organisations through th...

In the last few years leading-edge research from information systems, strategic management, and economics have separately informed our understanding of platforms and infrastructures in the digital age. Our motivation for undertaking this special issue rests in the conviction that it is significant to discuss platforms and infrastructures concomitan...

Extant organizational research into crises has focused on the efforts of different actors to defend and legitimate their ideologies towards particular actions. Although insightful, such research has offered little knowledge about the moral reasoning underlying such action. In this paper, we explore how moral reasoning from different ideological vie...

Smart grids enable customers and utility providers to gain a better understanding of energy consumption and production, by adding a layer of digital data collection and analysis on existing electricity grids. As digital infrastructures they have distinct characteristics from earlier 'pipeline' infrastructures in that they can generate significant n...

Information systems (IS) innovation in healthcare is a contested area often characterized by complex and conflicted relationships among different stakeholders. In this paper, we provide a systematic understanding of the mechanisms through which various actors translate competing visions about health sector reforms into policy and action and, thus,...

mHealth, eEmergency systems can be defined as ‘emerging mobile communications and network technologies for emergency healthcare support’ [1]. This concept represents the evolution of ‘traditional’ e-health systems from desktop platforms and wired connections to the use of more compact devices and wireless connections in emergency health care suppor...

Organisations are currently lacking in developing and implementing business systems in meaningful ways to motivate and engage their staff. This is particularly salient as the average employee spends eleven cumulative years of their life at work, however less than one third of the workforce are actually engaged in their duties throughout their caree...

The objective of this paper is to understand how policy discourse transformations generate ambiguity in the way health service innovation unfolds. Past research does not produce a systematic understanding of the discourse mechanisms through which policy discourse produces ambiguity and contradictions in health service innovation. Our study fills th...

Extant research has considered the appropriateness of contemporary Enterprise Architecture Management (EAM) to support management of Enterprise Transformation (ET) and recommend context specific EAM approaches. In line with that, drawing on path creation as a theoretical lens, we propose a conceptualization of ICT driven transformation in state-own...

Organisations are currently lacking in developing and implementing business systems in meaningful ways to motivate and engage their staff. This is particularly salient as the average employee spends eleven cumulative years of their life at work, however less than one third of the workforce are actually engaged in their duties throughout their caree...

I n this paper, we examine the challenges around the development and scalability of information infrastructures. We identify two possible solutions proposed in the literature, one emphasizing more top-down control and the need for a clear IT governance framework, and a second arguing for a more flexible approach since absolute control is impossible...

This study aims to explore the dynamics between the performative and ostensive aspects of organisational routines in the context of cross-expertise collaborative enterprise systems. Specifically, through an ongoing empirical case study of technology, media and communication businesses focusing on social and mobile systems, we will explore cross-exp...

This study aims to explore the dynamics between the performative and ostensive aspects of organisational routines in the context of cross-expertise collaborative enterprise systems. Specifically, through an ongoing empirical case study of technology, media and communication businesses focusing on social and mobile systems, we will explore cross-exp...

The introduction of mortgage securitization in the UK as a new type of financial innovation to help banks raise funds took the form of transferring existing legacy mortgage assets into the emerging securitization chain. In this paper, we explore the role of financial information infrastructure (FII) innovation as a process that enabled this transit...

Advances in communication technologies, information technology and medical technologies facilitate the development of effective systems that can be used in support of emergency healthcare (eEmergency). The objectives of the chapter are to provide an overview of the way that information and communication technologies have been used in order to devel...

Advances in communication technologies, information technology and medical technologies facilitate the development of effective systems that can be used in support of emergency healthcare (eEmergency). The objectives of the chapter are to provide an overview of the way that information and communication technologies have been used in order to devel...

This chapter draws on empirical research carried out during the years 2003-2006 on the development of a regional health information infrastructure in Greece. Using the theoretical framework, this chapter examines the multilevel context, action arena, and outcomes in the case, placing great emphasis on the property rights put forward and negotiated...

This paper explores the strategic importance of information systems for managing such crises as the H1N1 outbreak and the Haiti earthquake in the healthcare service chain. The paper synthesizes the literature on crisis management and information systems for emergency response and draws some key lessons for healthcare service chains. The paper illus...

The advent of Web 2.0 has led to the development of new information infrastructures, where the logic of collective action is becoming more heterogeneous and multilayered, derived not from a single core structure (e.g. a corporation), but from networked interdependencies. Although lay users and expert user-developers act collectively towards commonl...

In the same way that infrastructures such as transportation, electricity, sewage, and water supply are widely assumed to be integrators of urban spaces, information infrastructures are assumed to be integrators of information spaces. With the advent of Web 2.0 and new types of information infrastructures such as online social networks and smart mob...

In this paper, we argue that any effort to understand the state of the Information Systems field has to view IS research as a series of normative choices and value judgments about the ends of research. To assist a systematic questioning of the various ends of IS research, we propose a pragmatic framework that explores the choices IS researchers mak...

In this paper, we argue that any effort to understand the state of the Information Systems field has to view IS research as a series of normative choices and value judgments about the ends of research. To assist a systematic questioning of the various ends of IS research, we propose a pragmatic framework that explores the choices IS researchers mak...

This chapter draws on empirical research carried out during the years 2003-2006 on the development of a regional health information infrastructure in Greece. Using the theoretical framework, this chapter examines the multilevel context, action arena, and outcomes in the case, placing great emphasis on the property rights put forward and negotiated...

This chapter draws on a secondary analysis of publicly available data on the development of the English National Program for IT (NPfIT). This analysis focuses on the multilevel context, action arena, and outcomes in the NPfIT case, placing great emphasis on the property rights put forward and negotiated between key stakeholder groups. The chapter c...

This chapter builds on the discussion in Chapter 1 by tracing the evolution of the concept of infrastructure into the concept of information infrastructure. The key objective is to describe in detail how different researchers have approached the notion from varied perspectives in their efforts to understand information infrastructure and its role i...

The critical review of the literature on information infrastructures has led to an identification of three key areas where future research needs to pay particular attention. These are: the multilevel context of infrastructural development, negotiations around that development, and intended and unintended outcomes emerging out of the implemented tec...

This chapter will explore the characteristics of new and emerging information infrastructures. In particular, the chapter will focus on Free and Open Source Software (FOSS) projects, exploring what makes individuals and communities contribute code and ideas towards a FOSS product, but also how they negotiate and eventually agree on a set of institu...

This first chapter will offer a historical review of the development of infrastructures as a prologue to the key themes that will be explored in the rest of the book. This historical review will focus, firstly, on the infrastructural ideal of the early industrialized world toward building integrated cities, and, secondly, on the "splintering" of th...

This chapter will build on the discussion in Chapter 8, by exploring the dynamics of social participation in the development of new information infrastructures. Specifically, this chapter will focus on the consequences of social participation and 'free choice'-if indeed individuals are free, i.e. without any external influence-into different types...

In this chapter, the role of the researcher in new information infrastructure research is explored. The key ideas informing this chapter are drawn from a critical reflection on trends in information systems (IS) research and the need for a more pragmatic approach (Constantinides et al., 2012). The focus is on developing a better understanding of th...

In Chapters 4 and 5, two case studies involving the development of new information infrastructures were described and analyzed using the commons perspective and associated theoretical framework. Although the two case studies exhibited great differences in scope (regional versus national), context (Greek versus English health system), and time frame...

This chapter continues on from the discussion in Chapter 6 by exploring the notions of co-production and polycentric governance structures in the development of information infrastructures. Drawing on Ostrom's (1990) original principles toward commons governance, as well as more recent developments from commons studies (Anderies et al., 2004; Hess...

Despite developing rich insights into the study of cross-boundary work, recent research lacks explicit attention to the changes in the relationships of accountability between diverse occupational communities. Drawing on the notion of governmentality as well as research into systems of control and resistance, this paper examines the consequences of...

Foresight the ability to plan and think systematically about future scenarios in order to inform decision-making in the present has been applied extensively by corporations and governments alike in crisis management. Foresight can be complicated because dispersed groups have diverse, non-overlapping pieces of information that affects an organizatio...

This paper explores the strategic importance of information systems for managing such crises as the H1N1 outbreak and the Haiti earthquake in the healthcare service chain. The paper synthesizes the literature on crisis management and information systems for emergency response and draws some key lessons for healthcare service chains. The paper illus...

This chapter draws on a secondary analysis of publicly available data on the development of the English National Program for IT (NPfIT). Using the theoretical framework discussed in Chapter 3, this analysis focuses on the multilevel context, action arena, and outcomes in the NPfIT case, placing great emphasis on the property rights put forward and...

In this paper we provide an overview of the way that information and communication technologies have been used for emergency healthcare support. The paper provides a literature review of case studies exploring information systems for monitoring signals, images, medical videos, as well as information protocols used during emergency health care suppo...

This paper explores the strategic importance of information systems for managing such crises as the H1N1 outbreak and the Haiti earthquake in the healthcare service chain. The paper synthesizes the literature on crisis management and information systems for emergency response and draws some key lessons for healthcare service chains. The paper illus...

Dealing with life threatening situations demands efficiency and effectiveness of operations including optimizing the emergency response time, and utilizing resources and personnel as best appropriate for each incident. In this paper, we look at the efforts of the regional Emergency Medical Department (EMD) of Crete to introduce new technologies for...

This paper contributes to research on the success and failure of information and communication technologies (ICT) by focusing on the learning processes associated with the development of new ICT projects and the way they challenge and extend familiar organizational limits. Drawing on recent developments in activity theory, we provide an analysis of...

This paper contributes to organizational analyses of ‘success’ and ‘failure’ in the development and implementation of major information and communication technology (ICT) projects (Brown and Jones 1998; Fincham 2002; Sauer 1999; Wilson and Howcroft 2002). A key theme emerging from this literature is that, given the scale of such projects and the st...

In this paper we extend transactive memory systems (TMS) theory to develop an understanding of the distributed coordination of expertise in high-reliability organizations. We illustrate our conceptual developments in a study of emergency management and response in Greece. We focus on the interaction between operators/dispatchers, ambulance crew, an...

This article focuses on the multilevel context of power negotiations in understanding the relationship between large-scale information and communication technology (ICT) innovation and organizational change. The authors'analytical approach draws on the concept of networks of power to examine the changing interrelationships between institutional arr...

Recent research on the development and use of information and communication technology (ICT) has focused on the emergent use of technology in practice and the multiplicity of outcomes being simultaneously negotiated by different groups and individuals. In this paper, we seek to understand this emergent process by examining the interrelationship bet...

The development and use of information and communication technologies (ICTs) in health care institutions has proved to be a course traversed with unexpected risks and challenges. The international experience has more failure stories to tell than stories of successful adoption, and usually the more inclusive the technology and/or the wider the span...

Recent research on the development and use of information and communication technology (ICT) has focused on the emergent use of technology in practice and the multiplicity of outcomes being simultaneously negotiated by different groups and individuals. In this paper, we seek to understand this emergent process by examining the interrelationship bet...

In this paper, we seek to understand the ecology of ubiquitous sociotechnical relations involved in the development and use of information and communication technologies. We draw on some examples from an empirical case study on the development and use of a regional healthcare information technology network to illustrate our conceptualization of thi...