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Padma Panchapakesan

Padma Panchapakesan
Invenk Solutions · Research

PhD

About

39
Publications
44,813
Reads
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1,008
Citations
Citations since 2017
17 Research Items
771 Citations
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2017201820192020202120222023050100150200
2017201820192020202120222023050100150200
2017201820192020202120222023050100150200
Additional affiliations
December 2008 - December 2009
UBS AG
Position
  • Marketing Researcher

Publications

Publications (39)
Article
Full-text available
Receiving a Michelin star was once the ultimate culinary reward for the hard work and dedication that chefs have demonstrated in making their restaurants a success. However, for some of them, the stars seem more of a burden than a blessing. In recent years, several chefs have given up their Michelin status, closed the doors on their restaurants, an...
Article
In previous research, the significance of Social Media Influencers (SMIs) on the entire tourism industry has been indicated. In this article, it is explored how arousal and thematic compatibility in the presentation of a hotel facility’s offer by a SMI determines purchase intention and the urge to buy impulsively. To carry out this objective, a lab...
Article
Full-text available
Purpose The objective of this study is to investigate the effect of service excellence and guest delight on guest affective commitment to luxury restaurants, more specifically, the mediating effect of guest delight in the relationship between service excellence and guest affective commitment. Design/methodology/approach Data were collected from 27...
Chapter
Virtual reality and augmented reality technologies have been widely adopted in tourism and hospitality, retail, communication, social media, and other fields. They have become effective tools to deliver consumer experiences and also are cost-effective. Though the adoption of these technologies has received support from customers, there are over-arc...
Article
Full-text available
Nature based solutions are innovative solutions which are inspired from nature and applied to contemporary societal problems such as climate change, overtourism, poverty alleviation, etc. The research on 'nature based solutions' in tourism is rudimentary and the main objective of this study is to identify and conceptualize the nature based solution...
Article
In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study analyses big data in the form of online reviews, as available in TripAdvisor. The content analysis, which was performed using the word frequency analysis has revealed that the main themes of luxury hotel service quality include hotel-related attributes, ro...
Conference Paper
Full-text available
In this paper, constructs influencing destination loyalty are explored by the application of self-expansion theory in the destination context. A model is proposed to examine the relationship between ‘place attachment-aversion’ and ‘intention to visit’ a place, based on data collected in two countries: Italy and Portugal. Further, ‘destination affec...
Article
The current study intends to highlight the most relevant studies in simulated realities with special attention to VR and marketing, showing how studies have evolved over time and discussing the findings. A text-mining approach using a Bayesian statistical topic model called latent Dirichlet allocation is employed to conduct a comprehensive analysis...
Article
Purpose The purpose of this paper is to develop a model of antecedents and consequences of service excellence (SE) in the retail industry. Design/methodology/approach Based on an extensive literature review, this paper has come up with the definition of potential antecedents and their consequences for SE in the retail service. Findings While the...
Article
Full-text available
This paper aims to identify the antecedents and consequences of mutual trust in public-private partnerships. A total of 234 responses have been collected from personnel working in the PPP in China. It is found that the mutual trust between partners eliminates opportunism and increases the confidence between partners, thereby leading to reduced tran...
Article
Full-text available
The main purpose of the current study is to analyse how desire, perceived self, social values and involvement are related to consumer engagement in the fashion luxury industry. A sample of 295 fashion luxury consumers participate in the study. Findings suggest that desire is the most significant driver of consumer engagement; subjective well-being...
Article
The main purpose of the current study is to analyze how desire, perceived-self, social values and involvement are related to consumer engagement into the fashion luxury industry. A sample of 295 luxury fashion consumers participate in the study. Findings suggest that perceived-self is not one of the most significant driver to consumer engagement. S...
Article
The National Image model proposes six dimensions to measure the overall image of a country: Exports. Culture and Heritage, Governance Investment and Immigration, Tourism, and People. The current study intends to analyse the effect of each of those dimensions on Cognitive image and Affective image. The survey instrument was designed based on literat...
Conference Paper
Full-text available
The main purpose of the current study is to analyze how desire, perceived-self, social values and involvement are related to consumer engagement into the fashion luxury industry. A survey of luxury fashion consumers has been conducted and findings suggest that perceived-self is not one of the most significant driver to consumer engagement. Subjecti...
Article
Purpose The purpose of this paper is to explore the effect of social influence and individual vanity on passion for fashion of clothes and accessories and the mediating role of exhibitionist tendency. Design/methodology/approach The study was conducted in two phases. The first was exploratory ( n =109), using online panel interviews, carried out a...
Article
Full-text available
Purpose The purpose of this paper is to determine and benchmark the senior tourists’ preferences by considering the importance attached by them and their perception with respect to internal tourism attributes (i.e. package tour characteristics) and external tourism attributes (i.e. destination features). Design/methodology/approach The present stu...
Conference Paper
Full-text available
The aim of this study is to explore the effect of social context on passion for fashion and the exhibitionist tendency. The study was conducted in two phases, the first one being exploratory (n=109), followed by a quantitative phase (n=425). The findings reveal that the social influence is very important in enhancing the desire to use fashion produ...
Article
Full-text available
The main objective of this study is to examine the tourist satisfaction levels in Portugal across various segments by comparing tourists' expectations with service performance. This paper applies expectancydisconfirmation theory for this purpose. Data were collected through personal interviews of 221 tourists in Lisbon regarding the importance they...
Conference Paper
Full-text available
As tourism industry is gaining importance worldwide, destinations vie with each other for tourists’ attention. Notwithstanding various initiatives taken by the government, Macao struggles to attract international tourist. Hence, the main objective of this study is to propose strategies for repositioning Macao as an international tourist destination...
Article
Full-text available
Attendants, that is, a patient’s family and friends, play an indispensable role in Indian context, providing physical and mental support to patients, resulting in patients’ satisfaction with hospital services
Article
Full-text available
Tourism products are systemic products which offer multiple value to tourists in multiple aspects to satisfy their needs, however, tourists’ preferences vary in terms of travelers’ characteristics. The current study attempts to analyse senior and non-senior package holiday travelers’ preferences with respect to tourism product attributes. The surve...
Conference Paper
Though shopping malls are important in the retail landscape globally, there is a need to understand shopper behavior post-crisis. This article examines the differences in shopper spending behavior in Europe, especially in Portugal, the UK and Germany. Shoppers’ motivation, measured through dimensions such as ‘socialization’, ‘need fulfillment’, ‘ex...
Article
Full-text available
Purpose: The purpose of this paper is to provide strategic recommendations to Indian hospital administrators for improving service quality by analysing performance dimensions and the importance attached to them by patients and attendants. Design/methodology/approach: Patient and attendant perceptions were collected using a questionnaire. Findin...
Conference Paper
Full-text available
Shopping malls play an important role in shaping the retail landscapes all over the world. Understanding shopper satisfaction would enable the retailers in mall planning, merchandising and layout and resource allocation. The current study examines the relationship between shoppers’ motivation and their satisfaction in Portuguese shopping ma...
Article
Full-text available
With the rise in number of medical travelers exponentially, Indian medical tourism is witnessing a high rate of growth. As many countries are foraying into this promising industry, it is imperative for the medical tourist service providers in India to take cognition of their levels of service in order to meet the expectations of their global consum...
Conference Paper
Full-text available
This paper applies Association Rule Mining algorithm to sports management, especially mining relationship from data on performance of Indian cricket team in one day international (ODI) matches. This analysis will help in determining factors associated with the match outcome so as to enable the team to formulate match winning strategies. Data has be...
Conference Paper
Full-text available
The main objective of the current study is to analyze the perceptions of medical tourists on the various aspects of service they received in India. With globalization of economies, medical tourists are increasingly looking out for high quality services at affordable costs. India is one of the fastest growing medical tourist hubs in Asia along with...
Article
Full-text available
Purpose – The purpose of this paper is to conceptualize hospital service quality (SQ) into its component dimensions from the perspectives of patients and their attendants; and to analyze the relationship between SQ and customer satisfaction (CS) in government and private hospitals in India. Design/methodology/approach – The study employs questionna...
Article
Full-text available
Purpose The purpose of this paper is to determine the dimensions of service quality in Indian hospitals, from the perspectives of patients and their family members/friends (referred to as “attendants”). Design/methodology/approach Based on the existing models and the literature on healthcare services, a framework is proposed to conceptualize and m...
Article
Full-text available
This study explores the critical factors of ISO 9001:2000 and investigates the effect of ISO certification on organizational performance, as perceived by the management. In order to gain more insight into the investigation, the study also analyses the relationship between the firm attributes and the critical factors, as well as the relationship bet...
Conference Paper
The increasing purchasing power of Indian customers and the significant growth in the industry have led to stiff Indian competition in the Indian healthcare sector. It has become vital for the healthcare providers to deliver and sustain quality practices in order to get established in the global health scenario. The main objective of the paper is t...
Article
Full-text available
Purpose The purpose of this paper is to identify the critical factors (CFs) of ISO 14000; to determine if ISO 14000 certification results in improved organizational performance; and to analyze the levels of and changes in these CFs and levels of and changes in the indicators of organizational performance (IOPs) in relation to firm attributes consid...
Article
Full-text available
This study aims to determine the operating elements of various levels of the Capability Maturity Model (CMM®) and important indicators of organizational performance (IOPs) in the software industry. The various levels of CMM act as critical factors (CFs), which are the input variables necessary to implement CMM. IOPs are the output variables on whic...

Questions

Question (1)
Question
I'm looking for the conceptual paradigms which lie between the two areas in marketing.

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Projects

Projects (3)
Project
- to identify destination attributes that affect tourists' satisfaction - to determine the impact of destination attributes on satisfaction
Project
To examine the consumer service experiences across different services