Osman M. Karatepe

Eastern Mediterranean University · Faculty of Tourism

This paper comprehensively investigates the destructive impact of vicarious abusive supervision on organizationally valued outcomes and examined the moderating role of resilience. Using convenience sampling technique, we gathered time-lagged data by administering online surveys to frontline hotel employees in Ghana, and 321 usable responses were ob...

Our study examines a novel approach to foster employees’ commitment to the environment and green activities. We focus on how workplace spirituality (WPS) and green human resource management (GHRM) interact in this context. Data were obtained from restaurant employees with a time lag of one week and their supervisors in China. The results from SPSS...

Given that employees’ pro-environmental behaviors (PEB) play a critical role in achieving sustainability goals, we utilized a mixed methods approach to explore the factors that may foster their PEBs. In view of the qualitative findings, we developed a conceptual model that examined green goal clarity as a mediator of the effects of green authentic...

Our paper develops and tests a moderated mediation model of despotic leadership (DL) and knowledge sabotage behavior (KSB). The model assesses: (a) the link between DL and KSB; (b) emotional dissonance as a mediator between DL and KSB; (c) willpower and waypower as the two moderators of the effect of DL on the aforesaid undesirable outcome; and (d)...

Our study proposes and tests a moderated mediation model where (a) thriving at work mediates the linkage between high-performance human resource practices (HPHRPs) and innovative behavior; (b) self-enhancement motive moderates the impacts of HPHRPs on thriving at work; and (c) self-enhancement motive moderates the indirect positive effects of HPHRP...

The complex and critical global issues of the 21st century resulting from the unsustainable growth of tourism and hospitality, like air, land, and water pollution, have exacerbated concerns over whether educational institutions equip future managers and employees with adequate skills to meet the new demands of the current era. These ever-growing gl...

In a world increasingly concerned with environmental sustainability, businesses recognize the pivotal role of employees in promoting green practices. Despite this recognition, evidence about employees’ perceptions of green supervisor support and its mediators, moderators, and outcomes in the hospitality literature is scarce. Therefore, this study i...

The purpose of our paper is to assess the interrelationships of management commitment to the ecological environment (MCEE), harmonious environmental passion (HEP), task-related and proactive pro-environmental behaviors (PEB), and qualitative job insecurity (QJIS) in a moderated serial mediation model. Data gathered from hotel customer-contact emplo...

ABSTRACT Our paper develops and tests a moderated mediation model of green human resource management (HRM). Time-lagged data gathered were utilized to assess climate for green initiative (GI) as a mediator of the impact of green HRM on green voice behavior (GVB) and test green servant leadership (SL) as a moderator of the indirect link of green HRM...

Although ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organizations that are more vulnerable than any other sector due to the historically-recogni...

Abstract Purpose – This work developed and tested a research model that explored leader psychological capital (LPsyCap) as a predictor of follower creative performance (FCRP). The model also investigated follower job crafting (FJC) and follower knowledge collecting (FKC) and follower knowledge donating (FKD) behaviors as the multiple mediators of...

The pertinent literature presents no evidence of the simultaneous effects of leader task-, relations-, or change-oriented behaviors on employee proactivity and extra-role customer service. Nor does it of cultural tightness-looseness as a moderator of the effect of proactivity on extra-role customer service. We propose and test the mediating impact...

A careful examination of the pertinent literature denotes that no empirical study has tested the consequences of environmentally specific servant leadership (ESS) among cabin crew so far. This is surprising because the airline industry has long been at the forefront of green debate for its significant environmental problems (e.g., climate change, C...

Our paper proposed and tested a research model that examined the interrelationships of abusive supervision, on-the-job embeddedness (JE), affective commitment (AC) to the organization, knowledge sharing (KS), and social community at work using time-lagged data gathered from restaurant workers in Ghana. The findings based on PROCESS macro reveal tha...

Abstract Purpose – Online food delivery service has evolved swiftly and stretched the bounds of the catering business. In the gig economy, being a food delivery rider draws employees with the promise of flexibility and independence. To this end, our article explores the main themes shared in online reviews by food delivery riders and which of thes...

Purpose This paper aims to explore work interfering with family (WIF) and family interfering with work (FIW) as the mediators linking psychological resilience to happiness. Design/methodology/approach Data gathered from tour guides in Türkiye were used to test the aforesaid associations. In this paper, partial least squares structural equation mod...

The purpose of our paper is to examine what the reasons for student churn are and why students begin their educational careers in a school of business and then leave and register at another university. Following a qualitative methodology, semi-structured interviews were conducted with 31 students (11 females, 20 males; mean age: 21.12; range: 1...

Purpose This paper aims to offer viewpoints on the emergence of Quiet Quitting. Particularly, this paper reviews the reasons behind the phenomenon and analyzes its potential influences on the hospitality workforce. This study also proposes theory-driven solutions addressing this issue. Design/Methodology/Approach This paper is based on the releva...

Purpose Drawing from conservation of resources (COR) and regulatory fit theories, this paper aims to propose and examine moderated mediation model of service innovative behavior among salespeople. Design/methodology/approach The hypothesized links were gauged based on time-lagged and multiple sources of data collected from salespeople and their su...

Abstract Purpose - The purpose of this study is to provide an overview of the research conducted on hospitality and tourism articles published in Q1 category journals from 1990 to 2023. This study also aims to measure the topic prevalence in selected journals throughout the years, their change over time, and similarities of journals. Design/meth...

A major issue confronting humanity in the world today is global climate change. What appears the certainty is that the world is becoming an unsafe place for human existence due to the increasing rate of degradation to the environment. It is obvious that companies are a major contributor to climate warming. In 2017, it was reported that only 100 com...

With the prevalence of social media networks (SMNs) as platforms for community engagement, substantial attention from academics and practitioners has been paid to investigating the antecedents and consequences of community engagement. Yet, more research is needed to understand the motivations/de-motivations of this concept and its behavioral conseq...

Özet Çalışmamızın amacı, öğrenci değişiminin nedenlerini ve öğrencilerin eğitim kariyerlerine bir işletme okulunda başladıktan sonra neden ayrılıp başka bir üniversiteye kayıt yaptırdıklarını incelemektir. Mart 2019 - Mayıs 2019 tarihleri arasında, Türkiye'nin başkenti Ankara'da bir işletme okulundan diğerine geçiş yapan 31 öğrenci (11 kadın, 20 er...

Tourism both contributes to environmental change and is, in turn, affected by such change. One area that is of considerable significance is tourism’s contribution to land use change and its subsequent impacts. Land use change, such as tourism urbanization, together with global heating leads to an increase in surface temperature and deterioration in...

Tourism destination social responsibility and the moderating role of self-congruity Abstract Purpose – Our paper investigates the interrelationships of destination social responsibility (DSR), emotional attachment, self-congruity, experiential satisfaction, and environmentally responsible behavior (ERB). Design/methodology/approach – Utilizing...

This paper offers theoretical and practical implications regarding digital media content generated on social media networks (SMNs). However, limited research has been conducted on this topic, resulting in important knowledge gaps. To narrow this gap, this paper proposes a theoretical framework that explored an important tourist-based antecedent (in...

Purpose – Our paper explores financial anxiety and generalized anxiety as the serial mediators linking perceived organizational support (POS) to career commitment. Design/methodology/approach – Data were collected from 388 managerial and non-managerial employees in diverse service areas such as restaurants, airlines, and hotels in Turkey. The dire...

Purpose- This study proposes and examines a research model where work engagement mediates the impacts of high-involvement work practices (HIWPs) on bank employees’ turnover intentions. Specifically, the paper assesses: (a) the effects of empowerment, information sharing, rewards, and training on work engagement and turnover intention, (b) work enga...

Drawing on the transformational leadership (TL), self-concept, and servant leadership (SL) theories as well as the socially embedded model of thriving, our paper tests whether psychological safety and thriving at work mediate the effects of TL and SL on work engagement (WENG) sequentially. Data gathered from 294 hotel employees in Cambodia were uti...

Despite plenty of studies on employees’ pro-environmental attitudes and behaviors, green promotive behavior (GPromVB) and green prohibitive voice behavior (GProhVB) and their predictors have not been investigated so far. With this realization, our paper explores the interrelationships of corporate social responsibility (CSR), workplace spirituality...

Despite the abundance of studies on leadership in the hospitality and tourism literature, employees’ perceptions of dark leadership and its potential outcomes have been subjected to limited empirical inquiries. With this realization, our paper proposes a conceptual model where workplace ostracism and absenteeism mediate the impact of Machiavellian...

Abstract Purpose – The purpose of this paper is to explore the selected antecedents (i.e., supervisor support and organizational justice) and outcomes (i.e., voice behavior and career satisfaction) of work engagement (WENG). Design/methodology/approach - To gauge the aforesaid effects via structural equation modeling, the current study used data...

Abstract Purpose – Our paper develops and tests a research model that explores the interrelationships of employee recognition, job embeddedness (JE), knowledge sharing, service orientation, and abusive supervision. Specifically, the model proposes that JE mediates the impact of recognition on knowledge sharing and service orientation, while abusi...

Abstract Purpose – Our study tested the interrelationships of green human resource management (GHRM), job embeddedness (JEM), green promotive voice behavior, and green prohibitive voice behavior. It assesses JEM as a mediator of the link between GHRM and the aforesaid green voice behavioral consequences. Design/methodology/approach – Data obtain...

Using a natural resource-based view and technology-organization-environment framework as the theoretical focus, this paper develops and tests a research model in which sustainable operations practices mediate the impact of industry 4.0 technologies on sustainable performance. The model also tests sustainable operations practices as a moderator of t...

Drawing from servant leadership, organizational support, and conservation of resources theories, our paper tests a sequential model of green management innovation (GMI). Specifically, our paper assesses: (a) the effect of green servant leadership (GSL) on GMI; (b) perceived organizational support for the environment (OSE) as a mediator between GSL...

Our paper investigates whether calling orientation and work engagement (WNG) mediate the link between job crafting and cabin attendants’ critical work-related performance outcomes serially. These outcomes are service recovery performance (SP), in-role performance (IRP), extra-role performance (ERP), and creative performance (CP). Data were gathered...

Our paper examines whether the impact of abusive supervision on on-the-job embeddedness (JEM) is stronger than on job satisfaction (JSAT), affective organizational commitment (AOC), and turnover intentions. We also examine whether the mediation impact of on-the-JEM in the linkage between abusive supervision and turnover intentions is stronger than...

There are a plethora of empirical pieces about employees’ pro-environmental behaviors. However, the extant literature has either ignored or not fully examined various factors (e.g., negative or positive non-green workplace factors) that might affect employees’ pro-environmental behaviors. Realizing these voids, the present paper proposes and tests...

Purpose – Our paper aims to propose a conceptual model which can be used in tourism and hospitality organizations to nurture human behavior change in favor of people and the planet’s well-being. Design/methodology/approach – A detailed review of the relevant theories and previous studies was conducted in this study. Findings - Eight proposition...

Purpose This paper aims to examine the parallel and serial multiple mediating effects of job insecurity (JIS) and occupational self-efficacy (OSE) in the association between servant leadership and work engagement (WENG). Design/methodology/approach Data collected from 296 flight attendants in Korea were tapped to assess the study hypotheses. The l...

Purpose - Our paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic. Design/methodology/approach - Data were obtained from the employees of two five-star chain hotels in Turkey. The study hypotheses were tested via structural equation modeling. Findings - The research findings demonstrate that...

Purpose This paper aims to examine the effect of leader–member exchange (LMX) and work–family enrichment (WFE) on anxiety and depression, social functioning and loss of confidence as three dimensions of mental health. Furthermore, the paper aims to investigate telework and information and communication technology-based mobile work (TICTM) as a mode...

Does a highly standardized international advertising campaign contribute to the enhancement of destination image? Evidence from Turkey Abstract Purpose – Does a highly standardized international advertising campaign enhance destination image? Drawing evidence from Turkey’s Home Global Image Campaign, we investigate this fundamental question. Thi...

Rooted in conservation of resources and job embeddedness theories as well as affective force approach and stress-strain-outcome model, our paper examines emotional exhaustion as a mediator between qualitative job insecurity and job embeddedness and perceived organizational support as a buffer against the effect of qualitative job insecurity on emot...

The effects of relational and psychological capital on work engagement: The mediation of learning goal orientation Abstract Purpose – Our paper proposes a research model in which learning goal orientation (LGO) mediates the impacts of relational capital and psychological capital (PsyCap) on work engagement. Design/methodology/approach – Data ob...

In today's competitive market environment, restaurateurs realize that they should differentiate their products and services by offering unique tastes and experiences. This is also true for restaurants that promote and deliver local foods to customers. Local food which is considered as a cultural identity in every destination can create a positive i...

Research about green human resource management and perceived organizational support for the environment in the hospitality and tourism literature is in its development stage. Therefore, our paper tests the interrelationships of green human resource management, perceived organizational support, work engagement, task-related pro-environmental behavio...

Abstract Purpose – Our paper tests a research model that examines work engagement (WENG) as a mediator between green human resource management (GHRM) and absenteeism and green recovery performance. Design/methodology/approach – To gauge the aforesaid linkages, we used data collected from employees and their supervisors in the international five-...

Purpose – Using social exchange, signaling, job demands-resources, and reformulation of attitude theories, our paper proposes and tests a research model in which green work engagement (GWEN) mediates the impact of management commitment to the ecological environment (MCEE) on green creativity, task-related pro-environmental behavior (PEB), and proac...

Drawing on social exchange, social learning, and reformulation of attitude theories, our paper proposes a research model and empirically tests the interrelationships of ethical leadership, trust in organization, absenteeism, social loafing behavior, and service recovery performance. Data collected from hotel customer-contact employees two weeks apa...

Purpose-The purpose of this paper is to develop and test a research model that investigates feedback avoidance behavior (FAB) as a mediator of the impact of leader knowledge hiding (LKH) behavior on creativity and job performance. The model also examines whether leader-follower value congruence (LFVC) moderates the aforementioned mediating linkages...

Purpose The purpose of this paper is to develop and test a research model that investigates feedback avoidance behavior (FAB) as a mediator of the impact of leader knowledge hiding (LKH) behavior on creativity and job performance. The model also examines whether leader-follower value congruence (LFVC) moderates the aforementioned mediating linkages...

Abstract Purpose – Our paper examines (1) the impacts of links, fit, and sacrifice as the sub-dimensions of on-the-job embeddedness (JE) on turnover intentions through the mediating roles of affective organizational commitment (AOC) and work engagement (WENG) and explores (2) AOC and WENG as the two mediators linking on-the-JE to quitting intentio...

Abstract Purpose – Drawing on self-determination and conservation of resources theories as well as the transactional theory of stress, our paper develops and empirically tests a research model depicting the interrelationships of sense of calling, emotional exhaustion (EXH), intent to remain with the organization (IRO), task-related pro-environment...

Purpose – This paper proposes a research model that explores perceived green OS as a mediator of the effect of green human resource management (GHRM) on job performance (JP) and organizational citizenship behavior toward the organization (OCB-O). Design/methodology/approach – This paper used data obtained from small- and medium-sized hotels in Pal...

Our paper explores the impact of servant leadership on absenteeism, in-role performance, and extra-role performance via the mediating roles of work engagement and job satisfaction. Our study utilized hotel employee-supervisor dyadic data with time-lagged measurement collected in Russia. Study results reveal that the positive effect of servant leade...

An increasing body of research suggests job embeddedness (JE) as motivational variable influencing employees’ attitudinal and behavioral outcomes such as quitting intentions and task performance. Personal resources have been reported to affect JE and these outcomes. However, little work has investigated the antecedents and consequences of JE among...

Abstract Purpose – Drawing from Greenhaus and Powell’s (2006) work-family enrichment (WFE) model and Vroom’s (1964) path-goal theory of motivation, our paper proposes and tests work engagement (WE) as a mediator between informal learning and WFE. Design/methodology/approach – Questionnaires measuring informal learning, WE, and WFE were filled ou...

The extant literature is bereft of evidence about the detrimental outcomes of the COVID-19 pandemic on hotel employees’ mental health (MH) and work and nonwork outcomes. Therefore, our paper examines MH problems as a mediator of the effect of COVID-19 as a stressor on propensity to be late for work (PLW) and absenteeism, as well as life satisfactio...

This study investigates work-to-family enrichment (WFE) and family-to-work enrichment (FWE) as the two intervening mechanisms linking servant leadership to propensity to leave work early (PLE) and service recovery performance (SRP). Data gathered from hotel customer-contact employees via a time-lagged survey design and their immediate supervisors i...

The overwhelming majority of the countries around the globe have witnessed severe cases of the Covid-19 outbreak. Unfortunately, many countries are still beset with such an infectious disease. Despite the fact that there is currently no specific approved cure for this deadly infection, restrictions (e.g., lockdown and border closing) are gradually...

There is a growing awareness of green human resource management (GHRM) in the environmental sustainability research in the hospitality and tourism literature. The extant literature also delineates review studies about GHRM. Despite the existence of these studies, there is still a paucity of research about a parsimonious model that includes the unde...

Drawing from psychological contract, job demands-resources, and affective events theories, this paper proposes and tests a research model where employee engagement (ENG) mediates the impact of psychological contract breach (PCB) on task-related pro-environmental behaviors (TPEBs), proactive pro-environmental behaviors (PPEBs), and intent to remain...

Abstract Purpose – Drawing from theory of organizational creativity, servant leadership (SEL), social exchange, and social learning theories, the present paper proposes a research model where climate for creativity mediates the influence of SEL on management innovation and innovative behavior. The model also investigates the linkage between innova...

The current study investigates the mediating role of work engagement in the relationship between job insecurity (JIS) and nonattendance and non-green behaviors. Data were gathered from hotel employees using one-week time lag between the study waves and their direct supervisors in Guangzhou in China. Structural equation modeling as well as bias-corr...

Drawing from theory of role balance, social justice and conservation of resources theories, this study proposes a research model where psychological contract breach mediates the influence of work-life balance (WLB) on propensity to leave work early (PWE), propensity to be late for work (PLW), task performance, and voice behavior. Data gathered from...

Purpose This purpose of this paper is to propose a research model in which work engagement (WENG) mediates the effects of servant leadership (SL) and authentic leadership (AL) simultaneously on career satisfaction and adaptive performance. It also aims to test whether SL better explains WENG and the aforesaid outcomes than AL. Design/methodology/a...

Abstract Purpose – This paper proposes a research model in which work engagement (WENG) mediates the effects of servant leadership (SL) and authentic leadership (AL) simultaneously on career satisfaction and adaptive performance. It also aims to test whether SL better explains WENG and the aforesaid outcomes than AL. Design/methodology/approach...

Abstract Purpose – Our study proposes a research model in which work engagement (WE) mediates the influence of work social support on job satisfaction (JS), in-role performance (IRP), creative performance (CP), and extra-role performance (ERP). Design/methodology/approach – Data were collected from cabin attendants via three surveys two weeks ap...

Boreout threatens service workers’ well-being and performance at work. However, empirical research about the consequences of boreout among cabin crew is silent. With this realization, our study tests reading of passenger needs and work engagement (WENG) as the two parallel mediators between boreout and service-oriented organizational citizenship be...

Our study proposes a research model in which political skill buffers the detrimental impacts of supervisor and coworker incivility on emotional exhaustion (EE) and organizational citizenship behaviors directed towards individuals (OCB-I). Our study also examines the relationships between political skill, supervisor incivility, coworker incivility,...

An integrative model of travel-related social media (TSM) users’ switching intentions is proposed and tested. Data were collected from 393 Korean TSM users. The structural equation modeling results reveal that TSM users’ confirmation of expectation enhances both utilitarian and hedonic values. TSM users’ confirmation of expectation elevates their s...

Purpose – Drawing on job embeddedness (JE) and reformulation of attitude theories, our study proposes a conceptual model in which JE mediates the influence of job insecurity (JIS) on quitting intentions and service recovery performance (SRP). Design/methodology/approach – Data came from 313 hotel service workers based on three waves through a two-...

Ostracism which is a universal phenomenon and an aversive experience is rampant in today’s contemporary working life. However, there is little evidence about the critical outcomes of workplace ostracism (WO) and the mechanism underlying the relationship between WO and these outcomes. Therefore, our study proposes a conceptual model in which job ten...

Job embeddedness is a collection of forces and a motivational variable that enables health care managers to retain employees. In light of this, our empirical study assesses job embeddedness as a mediator linking coworker and supervisor support to nonattendance intentions and extra-role performance. Data gathered from staff nurses in three waves (ti...

Drawing on social exchange and conservation of resources theories, this study investigates genuine emotions as a mediator of the effects of internal marketing practices on customer-oriented behaviors. Data collected from customer-contact employees in the four-and five-star hotels in Antalya, one of the most popular tourism destinations in Turkey, w...

Drawing on social cognitive theory and threat-rigidity thesis, our study proposed a research model in which self-efficacy mediated the impact of job insecurity on absenteeism, service recovery performance (SRP), and service innovation behavior. Data were gathered from a time-lagged sample of hotel customer-contact employees (CCEs) and their direct...

The purpose of this study is to test optimism as a mediator of the influence of work-life balance (WLB) on life satisfaction and creative performance (CP). Data came from a time-lagged sample of hotel salespeople in three waves and their direct supervisors in Iran. The findings demonstrate that WLB is a critical job resource fostering salespeople’s...

Purpose The purpose of this study is to propose a research model in which political skill (PS) exerts a direct effect on role stress, job tension, work engagement and service performance and buffers the deleterious impact of role stress on job tension. The model also investigates the interrelationships of role stress, job tension, work engagement a...