Orhan Akova

Orhan Akova
Istanbul University · Department of Tourism Management (Faculty of Economics)

Doctor of Business Administration

About

126
Publications
160,943
Reads
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764
Citations
Citations since 2016
60 Research Items
697 Citations
2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120
2016201720182019202020212022020406080100120
Additional affiliations
September 2012 - present
Istanbul University
Position
  • Professor (Full)

Publications

Publications (126)
Article
Full-text available
Customer experience is acknowledged as a dominant objective for organizational strategy, affecting sustainable differentiation from competition. However concerning planning, application and measurement of experiences literature has failed to create a universal continuum. This study based on a qualitative inquiry with 22 upscale hotel managers, u...
Article
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The main object of this study is to present current situation and to analyze managerial conditions of yacht-tourism in Turkey by conducting a meta-analysis and qualitative view. Yacht tourism one of the most developing niche tourism sectors around the world. As one of most important tourism forms by creating higher revenues, providing sustainable d...
Article
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Günümüzde örgütler, aşırı stres durumunda ortaya çıkan olumsuz sonuçlar dolayısıyla büyük bedeller ödemekte ve işgücü kaybetmektedir. Bu nedenle, örgütlerin, çalışanların verimliliklerini fiziksel ve psikolojik sorunlar yaratarak engelleyen aşırı stresi ortadan kaldırmak için çaba sarf etmeleri gerekmektedir. Yapılan bu araştırmada stres kavramı ve...
Chapter
Tourism has been a fast growing industry since it has been a phenomenon accessible to a large numbers of people. Not only it is a tool of economic development, but also affects social and cultural development. One of its effects in social domains can be seen on welfare that refers to individual wellbeing and health. In other word, it contributes to...
Conference Paper
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International hotel industry has been playing a dominant role in developing country. Although the rate of female population in international hospitality industry is considerably low, several women workforces in such industry are increasing. However, women working in this international hospitality industry face many obstacles due to misperception ab...
Article
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Despite its importance to both tourism destinations and scholars, there is no record of research via bibliometric analysis of the length of stay (LOS). This paper, therefore, aims to provide a bibliometric analysis of LOS in tourism, based on publications in the Web of Science database (WOS). For this purpose, 60 documents published in top-tier tou...
Article
Purpose Awareness of environmental and environmental ethical behaviours are increasing day by day in the hospitality sector. Concepts are examined more and more from the “green” point of view. This study aims to reveal the impact of green transformational leadership on green creativity and the mediating effects of green organizational citizenship b...
Conference Paper
Full-text available
Bu çalışma, profesyonel turist rehberlerinin yaşadıkları sorunları ve gelecekten beklentilerini ortaya koymayı amaçlamaktadır. Bu amaçla hazırlanan yapılandırılmış mülakat ile rehberlere kariyer, teknolojik dönüşüm, geleceğe iyimser bakıp bakmadıkları, mesleği gelecekte bekleyen tehditler gibi konularda sorular yöneltilmiştir. Toplamda 15 rehberden...
Article
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This paper examines the influence of package tour experience dimensions (i.e., educational, entertainment, escapism, and esthetic experience) on tour satisfaction and behavioral intentions by comparing first-time and repeat package tourists. For this purpose, a self-administered questionnaire was distributed to tourists visiting Istanbul with a pac...
Article
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This paper analyses the effects of the cultural attributes of tourist destinations on the satisfaction levels of visitors and the impact of this satisfaction rating on visitor loyalty. Additionally, a multiplegroup analysis was conducted to compare the responses of firsttime visitors and repeat visitors. For this study, a self-administered question...
Article
This study explores dimensions of heritage tourism experiences utilizing the user-generated content (UGC) on a travel sharing website and offers insight for understanding the factors that can affect the heritage tourists’ evaluation of travel experiences at a destination. For this purpose, a content analysis of 5212 heritage experience reviews post...
Article
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This paper aims to review the slow tourism literature using a bibliometric analysis approach. In the current study parameters such as the annual number of publications, the most contributing countries, the most contributing organizations, the most cited studies in Web of Science (WoS), the most productive authors, and the most productive journals w...
Article
This paper aims to empirically analyze tourists’ length of stay in Istanbul, an important cultural tourism destination. The purpose of the study is twofold: (i) uncovering the qualitative difference between one-night visitors and longer stay visitors; (ii) and, for those visitors staying longer at the tourism destination, examining the key determin...
Article
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Makale Kategorisi: Araştırma Makalesi Boş zaman kavramı ve boş zamanın bireyin toplum içerisinde varlığını devam ettirmesinde ve yaşam doyumunu arttırmasındaki önemi 1990'lı yıllardan itibaren araştırılmaya başlanmıştır. Boş zaman değerlendirmesi, şehir hayatı, iş ve sosyal yaşamın getirdiği zorluklarla başa çıkmada önemli bir etkiye sahiptir. İnsa...
Article
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Son yıllarda dünya üzerinde artan nüfus artışıyla birlikte gelişen; gürültü, trafik, iş sıkıntıları, hastalık gibi kişiyi direkt veya dolaylı olarak etkileyen problemlerin ortaya çıkması kişileri bir arayışa itmektedir. İnsanlar bu problemlerden uzaklaşmak ve kendini bulmak amacıyla turizm adı altında birçok alt pazarı denemeye ve beraberinde yeni...
Article
Technological developments and globalisation have led to a significant change in the competitive environment in which companies operate. Companies that are successful at acquiring maximum benefits from their employees will gain a competitive advantage over other companies. Therefore employees, especially qualified ones, are important assets for org...
Article
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Tourism has a social, cultural, economic and environmental impact on destinations. The positive or negative perception of these effects by residents has great importance for the continuation of tourism activities in one region. The aim of this study is to determine the perception and attitude of local people towards tourism and tourism support who...
Conference Paper
Bu çalışmada kültürel miras turizmi tanımlanarak, bölgesel kalkınmadaki rolü üzerinde durulmaktadır. Kültürel miras turizmi son dönemlerde giderek artan alternatif turizm türleri arasında en çok yükselişe geçen turizm türüdür. Bu yükseliş, zengin kültürel miras değerlerine sahip destinasyonları avantajlı konuma getirmektedir. Tarihi Neolitik ve Ort...
Article
Bireyler yenilenmek, sosyalleşmek, fiziksel ve zihinsel olarak sağlıklı olmak gibi çeşitli nedenlerle rekreasyon faaliyetlerine katılarak stresli şehir hayatının zorluklarıyla başa çıkmaya çalışmaktadır. Psikolojik iyi oluş, bireylerin kendilerini nasıl değerlendirdikleri ve yaşamlarının kalitesi hakkında bilgi verir. Rekreasyonel faaliyetlerden el...
Article
Full-text available
Bu çalışmada bireylerin boş zamanlarında gerçekleştirdikleri alışveriş merkezi (AVM) ziyaretlerinin yaşam memnuniyeti, yenilenme deneyimleri ve deneyimleme kalitesi üzerindeki etkisinin araştırılması amaçlanmaktadır. Çalışma bireylerin boş zaman aktivitesi olarak AVM ziyaret sıklığı ile yaşam memnuniyeti, yenilenme deneyimleri ve deneyimleme kalite...
Chapter
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As cultural tourism attractions, heritage sites prompt interest in people traveling. Today, tourists would like to see the cultural traces, buildings and artifacts of people who lived in the past which are unique and universal, as well as wanting to see other cultures outside their homes. This makes possible interaction between people from the fart...
Article
Bu çalışmada, yakın açık rekreasyon alanları (doğal alanlar) üzerinde durulmuş, ilgili alanlarda geçirilen vakit ile iyi olma hali, psikolojik dayanıklılık, yenilenme deneyimi, yaşam doyumu ve iş tatmini kavramları arasındaki ilişki ve etkileşim istatistiksel olarak ortaya konulmaya çalışılmıştır. Yöntem: Araştırma için, 2018 yılı Mart-Haziran ayla...
Article
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The aim of the study is to identify second home owner’s perceptions towards environmental effects. Also it’s aimed to reveal their perception about sus- tainable environment to understand better whether their perception about environmental effects is satis- factory or not. In this study, a qualitative method was applied on the sample group consiste...
Article
Full-text available
In recent years, accommodation businesses have been trying to differentiate themselves from their competitors by using servicescapes and authenticity as a marketing tool. In addition, in hotel business the effect of authentic elements and servicescapes on guest satisfaction has begun to be studied increasingly in academic writing. The purpose of th...
Chapter
Ülkemizde özellikle sanayileşmenin olmadığı veya düşük düzeyde gerçekleştiği bölgelerin kalkınmasında turizm sektörü önemli bir gelişim aracı haline gelmiştir. Bununla birlikte, turizmin planlı bir şekilde gelişim göstermediği destinasyonlarda, turizm faaliyetleri ve rekreasyonel aktiviteler, bölgenin sahip olduğu doğal ve kültürel değerler üzerind...
Article
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In recent years, energy has become one of the most important issues in the world. The world population continues to increase and the growing demand of the industry increases the demand for energy. Energy consumption, based on fossil fuels such as gasoline, coal and nuclear energy, has caused environmental pollution and increasing environmental poll...
Chapter
Istanbul is a very rich historical city in terms of its cultural heritage, which has been host to many civilizations. The preservation, promotion and sharing of this heritage is important for Istanbul both in terms of human history and tourism. In recent years restoration works in Istanbul which include historical areas are continuing intensively....
Chapter
The labor-intensive nature of hotel managements has made human resources important. Leadership behavior can play an important role in employees' organizational commitment and intention to leave. For this reason, it is necessary to know the relationship between leadership behavior and employees organizational commitment and intention to leave. In ad...
Chapter
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Holidays are defined as leisure activities that are attributed great significance by individuals and that affect their life satisfaction the most (Nawijn & Veenhoven, 2011). For employees, holidays are important for renewal of the energy spent on the job and ensuring the sustenance of the employee performance. Thus, the employees should experience...
Conference Paper
Full-text available
Destinasyonlarda yer alan milli parklar, benzersiz deneyimler elde etmek isteyen ziyaretçilerin ilgisini çekmektedir. Milli parklarda gerçekleştirilen açık hava rekreasyon faaliyetlerinin artış göstermesi, bu alanlara yönelik talebi ciddi oranda artırmaktadır. Milli parklarda gerçekleştirilen rekreasyon faaliyetlerinden elde edilen deneyimlerin des...
Conference Paper
Full-text available
Although package tours make a significant part of travel industry, dimensions of their quality and their impact on tourist satisfaction is overlooked in the literature. This study designed as a preliminary study aimed to determine relative importance of package tour quality items and their relationship with tourist satisfaction. A total of 73 surve...
Article
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Abstract This study proposes and tests a comprehensive model to examine the relationship between life satisfaction and 6 other variables. Derived from a sample of 258 private sector white collars, it was found out that travel satisfaction and job satisfaction are two important antecedents of life satisfaction. Experience quality and recovery exper...
Conference Paper
Full-text available
Sustainable tourism is a type of tourism which needs local people’ support to being set out. In this study, it is aimed to evaluate the possible effects of tourism on the places that can be considered as centers of faith especially in terms of local people. For this purpose, a total of 52 participants were asked in order to conduct a pilot test. Th...
Article
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Turizm arzının bileşenlerinden biri olan müzeler, günümüzde destinasyonlardaki önemli çekicilik unsurlarından biri haline gelmiştir. Son dönemde, müze ziyaretçilerinin sayısı ve müze ziyaretçileri üzerine yapılan araştırmalar buna paralel olarak gün geçtikçe artış göstermeye başlamıştır. Çalışmada, müze ziyaretçileri üzerine yapılan çalışmalara ili...
Article
Full-text available
Bu çalışmanın amacı, ortaöğretimde eğitim gören turizm öğrencilerin kariyer beklentileri, kişilik özellikleri ve yaşam memnuniyeti düzeylerini belirlemektir. Ayrıca, bu çalışmada, öğrencilerin kariyer beklentileri, kişilik özellikleri ve yaşam memnuniyeti düzeylerinin bazı demografik değişkenlere göre farklılık gösterip göstermediği ortaya konmaya...
Article
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Creating new values to meet today's needs without sacrificing the needs of future generations' needs" conceptually clarifies the definition of green innovation (GI). Businesses have to maintain their economic activities in line with existing and potential demand. However, businesses need to incorporate GI practices into their business models to pro...
Article
Full-text available
Today thanks to the latest technological advances, mobile phones are evolved into smartphones which can be used in everywhere at any time. The involvement of smartphones to people's life has brought some advantages and disadvantages. Forexample smartphones provide an extended availability, real time information access, productivity and efficiency t...
Article
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Revenue Management has become widespread because of the competition. Revenue management can increase the profit if it is used effectively. Revenue Management has been used in the restaurants in developed countries. There is no study conducted for Turkish restaurants. The purpose of this study is to identify the revenue management applications of 1s...
Article
Full-text available
The purpose of this study is to identify the relationship between recre-ation preferences of residences, the perceived value of recreational areas and their actual use. In this study, a survey was applied to 270 participants in three different recreational areas. According to the results; outdoor recrea-tion was very important for residences and th...
Article
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Abstract The aim of this study is to review the satisfaction levels of tourists who benefit from the services of touristic businesses located around Hacı Bektaş Veli Dervish Lodge. Moreover, the study tries to explore why tourists visit this area, if they would like to revisit the place and if they recommend their family and friends to visit it. Fo...
Article
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Araştırmada temel olarak Hacı Bektaş Veli Dergâhını ziyaret eden turistlerin, bölgedeki turistik işletmeler tarafından sağlanan hizmetlere yönelik tatmin düzeyleri belirlenmeye çalışılmıştır. Ayrıca araştırmada, turistlerin inanç merkezini ziyaret motivasyonları, tekrar ziyaret niyetleri ve yakınlarına tavsiye edip etmeyecekleri belirlenmeye çalışı...
Article
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Accessibility of a destination is an important factor affecting the volume of arrivals to a region. This paper discusses the role of direct flights in development of tourism in Turkey by analyzing Turkish Airlines (THY / TK). THY has transformed into a leading airline by number of international destinations served within the past decade. Parallel t...
Article
Full-text available
The aim of the study is to determine the effect of Organizational Commitment and Job Commitment to Intention to Leave of Employment in hotel industry. In addition, whether there is a correlation between organizational commitment, job commitment and intention to leave of employment in terms of demographic variables is also investigated. In accordanc...
Chapter
Örgüt kültürü çalışanların örgüt içinde davranışlarını şekillendiren ve işletmeye yön veren önemli bir unsurdur. Örgüt kültürünün çalışanların davranışları üzerine olan bu etkileri nedeniyle örgütsel davranış konularından biri olan öz-yeterlilikle ilişkisinin ortaya konması önemli hale gelmiştir. Otel işletmelerinin kendine özgü özellikleri örgüt k...
Chapter
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Turizm endüstrisinin temel kaynaklarından birisi olarak kabul edilen çevre, insanoğlunun sınırsız ihtiyaçları karşısında korunmaya ve geliştirilmeye ihtiyaç duyan önemli bir kaynaktır. Çeşitli iş kolları ve sektörlerin çevre ile etkileşiminin tartışıldığı 1970’lerde, turizm çevre ilişkisi ilk olarak turizmin çevre üzerine olan olumsuz etkileriyle g...
Article
Full-text available
Endüstrileşmeyle birlikte köyden kente yönelik göç olgusunun gelişmeye başlamasıyla kadın işgücü, işgücü piyasasında giderek daha fazla yer almaya başlamıştır. Değişen ekonomik ve sosyal yapı ile birlikte kadın işgücünün işgücü piyasasında konumu da zaman içinde değişim göstermektedir. Özellikle ekonomik kalkınmanın sağlanmasında önemli yeri olan k...
Conference Paper
Full-text available
Tourists seek experiences which are different from their regular environment and daily routine life (Cohen, 1979). Tourist experiences are defined as unique, memorable events and perceptions in a destination that engage tourists personally and create positive emotions (Cetin & Bilgihan, 2016). Experiential attributes of a destination also affect sa...
Article
Full-text available
Today “alienation” often refers to one’s isolation from his environment and himself. When examined from an organizational perspective, the terms “organizational alienation” or ”work alienation” refers to the abstraction of an individual’s from the work environment and himself. This study aims to reveal the relationship between the perception of the...
Conference Paper
Full-text available
Organized tours account for a significant share in tourism volume. Despite their importance however these services are neglected in tourism literature. Customer experiences have also been discussed as important to create positive customer behaviors such as recommendation. Positive word-of-mouth from customers is a sought after desire for any organi...
Article
Full-text available
The fact that accommodation enterprises facing intention to leave during the opening phase even before their essential business opening, causes enterprises to burden heavy costs, impedes planned opening dates and distresses enterprises in terms of finding skilled employees in today's global and highly competitive tourism industry. Therefore, if som...
Conference Paper
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Today ethical principles and social responsibility projects proved to be for hotels where human resources are the major factors for the success at the industry. E-marketing is one of the widespread method for taking the advantage in such a kind of competitive environment. In this case, social responsibility projects and ethical principles that are...
Article
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Tourism businesses can be assessed the company as a recreation, performs a variety of recreational activities to increase the attractiveness, attract more customers and to maximize the level of income. Recreational activities have an important function as marketing and promotion too lbesides being an important element of attractiveness and a source...
Article
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Turizm Litvanya'nın en hızlı büyüyen sektörlerinden biridir. Litvanya kültürel mirasının önemli parçası olan Karay Türkleri, güçlü etnik turizm potansiyeline sahip turistik bir üründür. Ayrıca, Karay etnik kültürü Litvanya turizminin çeşitlendirilmesinde önemli bir potansiyele sahiptir. Bu çalışmanın amacı, Litvanya Trakai’de yaşayan Karay Türkleri...
Article
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The purpose of this study is to determine the dining out motivations in the scope of Maslow’s Hierarchy of Needs Theory and Herzberg’s Two Factor Theory. In addition, it has been aimed to identify whether there is a link between the motivation factors to dining out and demographic factors, the distance to the residential location. A survey has been...
Article
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Nişantaşı Üniversitesi Sosyal Bilimler Dergisi yılda iki kez yayımlanan, bilimsel hakem kurulu olan bir yayındır. Sosyal Bilimler Dergisi'nde yayımlanan makalelerdeki düşünce ve görüşler sadece yazarların kişisel görüşleri olup, hiçbir şekilde Sosyal Bilimler Dergisi'nin veya Nişantaşı Üniversitesi'nin görüşlerini ifade etmez. Her hakkı saklıdır.
Article
Full-text available
There is growing interest in the literature concerning the role of employees organizational success. Particularly in hospitality industry becasue of poor working conditions, low wages, long working hours, low career opportunities, employees are faced with job stress and dissatisfaction and consequently these result high turnover rates. Therefore, t...
Article
There is growing interest in the literature concerning the role of employees organizational success. Particularly in hospitality industry becasue of poor working conditions, low wages, long working hours, low career opportunities, employees are faced with job stress and dissatisfaction and consequently these result high turnover rates. Therefore, t...
Article
Full-text available
There is growing interest in the literature concerning the role of employees organizational success. Particularly in hospitality industry becasue of poor working conditions, low wages, long working hours, low career opportunities, employees are faced with job stress and dissatisfaction and consequently these result high turnover rates. Therefore, t...
Article
Full-text available
İşletmelerin başarısında çalışanların örgüt içindeki rolü artan bir şekilde literatürde yer almaya devam etmektedir. Otel işletmelerinde çalışan işgörenler kötü çalışma koşulları, düşük maaş, uzun çalışma saatleri, düşük kariyer olanakları gibi birçok olumsuz durum nedeniyle iş stresi ve iş tatminsizliği yaşamakta ve bunların sonucu olarak işten ay...
Conference Paper
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Günümüzde terörizm, dünyanın en önemli ulusal ve uluslararası problemlerin-den biri durumuna gelmiştir. Uluslararası turizm hareketleri, terör olaylarına du-yarlı hale gelmesiyle terörizmin turizm hareketlerine olan etkisinin araştırılma-sını gündeme getirmiştir. Bu çalışmada, terör ve terörizm kavramları ile turizm hareketleri ve turizm gelirleri...
Article
Full-text available
This study aims to demonstrate the relationship between the qualifications of neonatal intensive care units of hospitals (physical conditions, standard applications, employee qualifications and use of personal protective equipment) and work related causes and risks, employee related causes and risks when occupational accidents occur. Accordingly, a...
Article
Full-text available
This study aims to demonstrate the relationship between the qualifications of neonatal intensive care units of hospitals (physical conditions, standard applications, employee qualifications and use of personal protective equipment) and work related causes and risks, employee related causes and risks when occupational accidents occur. Accordingly, a...
Article
Full-text available
The study aims to determine the relation between the demographic factors (eg. age, gender, marital status, education) and the factors such as tenure, wage, position, working department and the turnover intention of employees working in hospitality industry. Surveys were used as the main data collection tool in the study. The study has been conducte...
Article
Full-text available
Determining the employees’ turnover intention in pre-opening hotel businesses is important for the hospitality industry who have to bear the costs of employment and in-service training. This study aims to examine the relation between of the employees who are recruited by opening hotel businesses and their turnover intentions. A questionnaire was ut...
Conference Paper
Full-text available
Tourists seek experiences which are different from their regular environment and daily routine life (Cohen, 1979; MacCannell, 1973). Various authors also argue that experiences result in positive customer behaviors such as satisfaction. However since it is intangible, measuring a vacation experience and its relationship with satisfaction are challe...
Article
Full-text available
This study aims to investigate the relationship between organizational culture types (adhocracy, clan, bureaucracy, market) and environmental management perception of green 4-star and 5-star hotel employees in Istanbul. It will also explore the links between different organizational cultures of hotels, their brand affiliation and star ratings. Orga...