Ola Henfridsson

Ola Henfridsson
University of Miami | UM · Miami Herbert Business School

About

109
Publications
105,461
Reads
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9,121
Citations
Citations since 2016
34 Research Items
7306 Citations
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201620172018201920202021202205001,0001,500
201620172018201920202021202205001,0001,500
201620172018201920202021202205001,0001,500
Additional affiliations
January 2013 - present
The University of Warwick
Position
  • Professor (Full)

Publications

Publications (109)
Article
Digital ventures typically face significant growth expectations. A common response is to extend the current operations into new areas through repurposing its digital core (e.g., search engine, data mining technique, platform, or voice interface). Grounded in prior literature, we surmise that the high-versatility of the digital venture’s digital cor...
Article
Full-text available
Clough and Wu (2020) provide an interesting and thought-provoking response to our article (Gregory, Henfridsson, Kaganer, & Kyriakou, 2020) on the role of Artificial Intelligence (AI) and data network effects for the creation of user value. We welcome the debate around data network effects as a new category of network effects. In this response note...
Article
Online labor platforms (OLPs) can use algorithms along two dimensions: matching and control. While previous research has paid considerable attention to how OLPs optimize matching and accommodate market needs, OLPs can also employ algorithms to monitor and tightly control platform work. In this paper, we examine the nature of platform work on OLPs,...
Article
Full-text available
In the last few years leading-edge research from information systems, strategic management, and economics have separately informed our understanding of platforms and infrastructures in the digital age. Our motivation for undertaking this special issue rests in the conviction that it is significant to discuss platforms and infrastructures concomitan...
Article
Digital product innovation involves a meaning-making process. Designers of digital innovations often challenge established product meanings as they digitize physical products, such as cars, toothbrushes, and water bottles. A significant problem for product designers, however, is striking the right balance between the newness and comprehensibility o...
Conference Paper
Full-text available
In digital ecosystems, non-focal actors cannot survive without working on the identity of their apps. The identity expresses what the app is about to customers. However, it also projects an image of the role of the non-focal actor in the larger ecosystem. Such identity projection is relevant for managing the relationship with focal actors of the di...
Article
We present a model of phenomenon-driven theorizing that may guide researchers in bridging art and science as they engage in pure theory development. The model seeks to leverage activities related to discovery and prescience (conceiving the theory), imagination and logic (constructing the theory), as well as storytelling and scripting (communicating...
Article
Full-text available
https://www.misqresearchcurations.org/blog/2020/11/23/is-control-amp-governance
Article
Full-text available
Digital platforms, such as Apple’s iOS and Google’s Android, face two major challenges in maintaining their competitive positions. First, the ever-increasing variety of thirdparty apps risks fragmenting a platform and requires the platform owner to use controls to maintain platform unity. Second, a too-open approach may invite competitors to exploi...
Article
Full-text available
Some of the world's most profitable firms own platforms that exhibit network effects. A platform exhibits network effects if, the more that people use it, the more valuable it becomes to each user. Theorizing about the value perceived by users of a platform that exhibits network effects has traditionally focused on direct and indirect network effec...
Presentation
Full-text available
In recent years, we have seen a growing trend in which the term digital is affixed to other management concepts, implying that there is something different with “digital.” These concepts include “digital innovation,” “digital transformation,” and “digital business strategy,”among a variety of other concepts (Yoo et al 2010; Bharadwaj et al 2013; Tu...
Article
IT governance describes the decision rights and accountability framework used to ensure the alignment of ITrelated activities with the organization's strategy and objectives. Conversely, IT consumerization refers to the process whereby the changing practices and expectations of consumers influence the IT-related activities of workers and managers i...
Article
Digital infrastructures enable delivery of information services in functional areas such as health, payment, and transportation by providing a sociotechnical foundation for partnership governance, resource reuse, and system integration. To effectively serve emerging possibilities and changing purposes, however, a key question concerns how an infras...
Article
Digital infrastructures enable delivery of information services in functional areas such as health, payment, and transportation by providing a sociotechnical foundation for partnership governance, resource reuse, and system integration. To effectively serve emerging possibilities and changing purposes, however, a key question concerns how an infras...
Preprint
IT governance describes the decision rights and accountability framework used to ensure the alignment of IT-related activities with the organization's strategy and objectives. Conversely, IT consumerization refers to the process whereby the changing practices and expectations of consumers influence the IT-related activities of workers and managers...
Article
Digital innovation introduces a new open-ended value landscape to anyone seeking to generate or capture new value. To understand this landscape, we distinguish between design recombination and use recombination, explore how they play out together, and redirect the attention from products and services toward digital resources. Digital resources serv...
Article
Full-text available
Outsourcing work relies on the supplier’s interpretation of the work delegated by the client. Existing streams of outsourcing literature tend to assume that the supplier should use the same convention as the client to make sense of the work package. In this research, we use a semiotic lens to challenge this assumption by viewing such sensemaking as...
Article
Governance provides the authoritative framework for coordinating activities in open source development. Prior studies of open source governance have largely focused on its changing nature over time. In this work, we argue that the nature of governance varies across open source communities, and, in its evolution, multiple traces of authority may co-...
Article
Digital ventures, start-ups growing by drawing on and adding to digital infrastructures, can scale their business at an unprecedented pace. We view such rapid scaling as a generative process by which a venture’s user base increases significantly between two points in time through digital innovation. We studied WeCash, a Chinese digital venture, nea...
Article
Digital ventures, start-ups growing by drawing on and adding to digital infrastructures, can scale their business at an unprecedented pace. We view such rapid scaling as a generative process by which a venture’s user base increases significantly between two points in time through digital innovation. We studied WeCash, a Chinese digital venture, nea...
Conference Paper
Full-text available
Digital ventures seek to scale their user base quickly and effectively across markets in order to lock out competitors and drive adoption through positive feedback loops. We view such rapid global scaling as an organising logic by which ventures replicate a generic solution to recurring challenges, that are found in expanding a user base across mar...
Conference Paper
We conducted an in-depth case study on how designers working in a Chinese pioneer in the entertainment business flexibly assembled their representational practices as their design process so required. We develop a new perspective on representational practice in the design of radical digital innovations, which we call “combinatorial representational...
Article
Full-text available
Design research (DR) positions information technology artifacts at the core of the Information Systems discipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attention to its shaping by the organizational context. Consequently, existing DR methods focus on building the artifact and relegate evaluation...
Article
In this editorial forum, we individually discuss (I) the roles and responsibilities of a senior editor (SE) as informed by our experiences, (2) key challenges to fulfilling the role of senior editor, and (3) philosophies/characteristics/ values/practices that are associated with the most effective SEs. A consensus emerges that it is the responsibil...
Article
This paper offers a paradigmatic analysis of digital application marketplaces for advancing information systems research on digital platforms and ecosystems. We refer to the notion of digital application marketplace, colloquially called ‘appstores,’ as a platform component that offers a venue for exchanging applications between developers and end u...
Article
Full-text available
The Special Issue of Sociomaterialty of IS & Organizing presents articles on sociomateriality and question the extent to which they reflect the distinct nature of sociomaterial entanglements. Melissa Mazmanian, Marisa Cohn, and Paul Dourish provide a new perspective, which they call dynamic reconfiguration, for studying sociomateriality in informat...
Article
The adoption and use of consumer information technology (IT) solutions in the enterprise is on the rise. The phenomenon, often referred to as consumerization, has a significant potential to reshape relationships to IT across different organizational contexts and levels. Yet, scholarly research examining topics related to consumerization, such as th...
Article
Inspired by Herbert Simon’s notion of nearly decomposable systems, researchers have examined modularity as a powerful approach to manage technological change in product innovation. We articulate this approach as the hierarchy-of-parts architecture and explain how it emphasizes decomposition of a design into loosely coupled parts and subsequent aggr...
Article
The publication record is a key component of a successful academic career in IS. Despite its importance, its definition-especially for junior researchers-remains unclear. Is it better to have one A-publication or three B-publications? Does being the third author on an A-publication carry more weight than being the first author on a B-publication? I...
Conference Paper
Full-text available
Digitization has created extremely favourable conditions for digital innovation, initiating shifts in the organizing logic of products, services, and various aspects of organizational practices. Current literature has eagerly explored this digitally enabled diversification. However, it has paid little attention to the digitization of everyday pract...
Article
Full-text available
In this paper, we develop a process model of trajectory shifts in institutional entrepreneurship. We focus on the liminal periods experienced by institutional entrepreneurs when they, unlike the rest of the organization, recognize limits in the present and seek to shift a familiar past into an unfamiliar and uncertain future. Such periods involve a...
Article
The current literature on digital infrastructure offers powerful lenses for conceptualizing the increasingly interconnected information system collectives found in contemporary organizations. However, little attention has been paid to the generative mechanisms of digital infrastructure, that is, the causal powers that explain how and why such infra...
Article
Prior research on digital ecosystems focuses on the focal firm (e.g., a platform owner) and its ecosystem governance. However, there is a dearth of literature examining the non-focal actor, that is, an ecosystem participant who is at the periphery of a digital ecosystem. This paper proposes a theoretical perspective of the non-focal firm's particip...
Article
Prior research documents the significance of using platform boundary resources (e.g. application programming interfaces) for cultivating platform ecosystems through third‐party development. However, there are few, if any, theoretical accounts of this relationship. To this end, this paper proposes a theoretical model that centres on two drivers behi...
Article
The realized strategy contents of information systems (IS) strategizing are a result of both deliberate and emergent patterns of action. In this paper, we focus on emergent patterns of action by studying the formation of strategies that build on local technology-mediated practices. This is done through case study research of the emergence of a sust...
Article
In this paper, we examine the process by which user cynicism emerges and is constituted as part of resistance in information technology (IT) implementation. We ground our process perspective in the received user resistance literature by linking cynicism to users' projections of the system's future use. Rather than attributing cynicism to perceived...
Article
Full-text available
Digital technology offers new options for product-developing firms. However, to reap the benefits of digital technology, firms need to handle the tensions between these options and the institutionalized practices established over long periods of incremental innovation. We report on a twenty-month intensive case study of a global automaker's efforts...
Conference Paper
Full-text available
A good publication record is one of the most important prerequisites of a successful academic career in IS. Despite the weight hiring and promotion committees place on it, the definition of a “good publication record” especially for junior researchers remains unclear. Indeed, is it better to have one A-publication or three B-publications? Does bein...
Article
The pervasive integration of digital technology in traditionally physical products such as cars, heat pumps, and washing machines calls for revisiting the received innovation literature. To this end, this paper presents a competing logic framework for understanding digital technology in product innovation management. In doing this, we derive two id...
Article
Design research (DR) positions information technology artifacts at the core of the Information Systems discipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attention to its shaping by the organizational context. Consequently, existing DR methods focus on building the artifact and relegate evaluation...
Chapter
This proceedings for the IFIP 8. 2 working conference on Researching the Future is an attempt to pull together some of our research community’s best ideas about how to research the future. The choice of conference theme should be seen as a way to solicit work that can help in building the information system discipline=s futures infrastructure. Such...
Article
Full-text available
Design research (DR) positions information technology artifacts at the core of the Information Systems discipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attention to its shaping by the organizational context. Consequently, existing DR methods focus on building the artifact and relegate evaluation...
Conference Paper
The strategy by which a platform owner manages the future trajectory of its platform involves many unknowns. In particular, the ambition to simultaneously control the platform and distribute design capability to users is challenging. While there is an emerging literature on strategy in platform ecosystems, little empirical evidence exists about the...
Book
This book constitutes the refereed proceedings of the IFIP WG 8.2 Working Conference "Researching the Future", Future IS 2011, held in Turku, Finland, in June 2011. The 17 revised full papers presented together with 4 panels and workshops were carefully reviewed and selected from numerous submissions. The papers are organized into 6 topical section...
Chapter
A central feature of ubiquitous computing applications is their capability to automatically react on context changes so as to support users in their mobility. Such context awareness relies on models of specific use contexts, embedded in ubiquitous computing environments. However, since most such models are based merely on location and identity para...
Article
Full-text available
In this essay, we argue that pervasive digitization gives birth to a new type of product architecture: the layered modular architecture. The layered modular architecture extends the modular architecture of physical products by incorporating four loosely coupled layers of devices, networks, services, and contents created by digital technology. We po...
Article
Abstract Information systems (IS) research on user involvement has primarily theorized relationships between developers, managers and users in systems development. However, so far, marginal attention has been paid to differences in user involvement practices between information systems. This paper explores user involvement in developing mobile and...
Conference Paper
Full-text available
Third-party development is increasingly relevant for software platform owners seeking to generate complementary assets in the form of applications. The governance of such development involves two seemingly conflicting goals: the maintenance of platform control and the transfer of design capability to users. A key element in simultaneously accommoda...
Conference Paper
The open innovation literature focuses on the organizational configurations suited for leveraging external contributions in innovation ecosystems. Less is known about the process by which a firm transforms its ecosystem relationships to establish the envisioned configuration. Such transformation is ruptured by competing values surfaced at the bound...
Article
Full-text available
Many transport organizations seek to develop seamlessly integrated computing environments. A central problem in attempts to realize such ubiquitous transport systems is the divide that exists between stationary transport management systems and mobile applications such as embedded vehicle sensor networks and in-vehicle services for message handling....
Article
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Article
A central feature of ubiquitous computing applications is their capability to automatically react on context changes so as to support users in their mobility. Such context awareness relies on models of specific use contexts, embedded in ubiquitous computing environments. However, since most such models are based merely on location and identity para...
Conference Paper
Full-text available
This paper examines the adoption of software product line engineering to implement digital differentiation of physical products. The introduction of such software-based variety can typically be challenging for firms innovating within the realm of a manufacturing paradigm. In particular, the mutual dependency between the organization design and prod...
Conference Paper
In this paper, we develop a sociomaterial perspective for appreciating tensions between different technological regimes in digital innovation. Our case study research specifically looks at the tension between the deep-rooted component-based logic of two automakers' innovation practices and their attempt to introduce a new software architecture base...
Article
Full-text available
Abstract We extend the path creation literature by developing a dialectic perspective of its multi-layered nature. In particular, our perspective focuses on the process by which designers shift their attention across different layers of digital innovation in the pursuit of a particular innovation path. To better understand path creation in digital...
Article
Full-text available
It is widely acknowledged that modularity, as an approach to both product design and organization design, provides product developing firms with dynamic capabilities that allow them to more effectively respond to changes in the environment. However, the innovation literature is silent on how such dynamic capabilities might require reconfiguration a...
Article
The capability to establish boundary-spanning practices within and across organizations has for long been recognized as a key strategic resource. As organizations are becoming distributed and dynamic, they will be increasingly populated by multiple functional, geographical, hierarchical and professional boundaries. The inherent complexity of such s...
Article
This paper examines the front-end process of inter-organizational IT innovation. In particular, it focuses on the nature and role of architectural knowledge. Such knowledge is important for development of architectures capable of serving the goals of heterogeneous actors and technologies. Yet, surprisingly little research has been done on how archi...
Article
Full-text available
Linking heterogeneous and independent IT components into architectures is central to seamless service deployment in industry networks. In this paper, we provide a theoretical perspective on how architectural knowledge may be developed to enable IT innovation in ubiquitous computing environment settings. This perspective is formalized as a research...
Article
This chapter explores the nature of action research in new product development. Characterized by pressures associated with product concept effectiveness and process performance, new product development is a challenging but rewarding setting for action research. By re-assessing a previously reported action research study in the automotive industry,...
Article
Full-text available
Many researchers argue that information systems (IS) can play an important role in supporting organizational knowledge application. However, recent IS research indicates that knowledge management systems (KMS) often fail when implemented in the knowledge work practice of contemporary organizations. While KMS maintenance has been recognized as an im...
Article
Full-text available
Packaged software development (PSD) is largely a knowledge- intense activity. Thus, it depends on the organizational capability of developing and combining market and technical knowledge into timely and competitive software products. Given customers' situated knowledge of the software, soft- ware firms increasingly seek new ways to involve customer...
Article
Full-text available
Purpose – To examine the evolution of the online newspaper genre in Scandinavia. To provide an understanding of the institutional context in which online newspapers initially were produced and modified over time. Design/methodology/approach – A longitudinal study of three different types of newspapers in three Scandinavian countries. The study is b...
Article
Ubiquitous computing envisions seamless access of mass-scale services over the multitude of contexts that users encounter in their everyday mobility. However, to be successful such computing must simultaneously be designed to provide transparent, integrated, and convenient support in localized use contexts. Thus, the issue of multi-contextuality ma...
Chapter
This chapter approaches sustained car conversations across mobile phones and in-car phone resources as a session management problem. Addressing this problem, the chapter outlines a session management model for user-controlled media switches during ongoing phone conversations. The model makes a distinction between the user and the infrastructure lev...