Odd Fredriksson

• Karlstads Universitet

Traditional ES technology and traditional project management methods are supporting and matching each other. But they are not supporting the critical success conditions for ES development in an effective way. Although the findings from one case study of a successful modern ES change project is not strong empirical evidence, we carefully propose tha...

Information Technology (IT) has made it easier for firms to communicate globally. Improved IT capabilities and the increased global collaboration have been drivers of the growth of IT 'outsourcing'. This growth has resulted in a variety of IT 'outsourcing' terms used to denote both global and domestic client-IT-supplier relationships. An introducto...

In the service marketing management literature, the service provider’s perspective is still the dominant paradigm of thinking. Gustafsson and Johnson (2003:1-2) posit that: “The business logic of competing through services is simple: solving customer problems with cost-effective service solutions is the best way to keep your customers from doing bu...

Many of the best known and most successful examples of competitively advantageous information systems are those that link the focal organizations with their suppliers, distributors or end-users; so called inter-organizational information systems. There is little published research describing the evolutionary processes of such systems. This article...

Business-to-business electronic commerce is about bringing about mutual improvements for both trading partners. Far from all of the Internet-based e-Commerce endeavours are successful, due to the fact that many organisations overlook the fact that moving to the Internet is not just a matter of creating a Web presence, but that their business proces...