Núria Balagué

Núria Balagué
Autonomous University of Barcelona | UAB · Servei de Biblioteques

PhD

About

31
Publications
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173
Citations
Introduction

Publications

Publications (31)
Article
Benchmarking can be defined as a methodology where business processes, performance metrics and best practices are compared. Usually, the comparison is done between two organizations, but one can also choose different settings for comparison, e.g. when benchmarking is performed statistically, the number of organizations compared can be much larger–...
Article
The globalization and digitalization of the service provision has meant also for the libraries that the risk management has become a vital part of the library work and management. At the same time, the libraries use more and more outsourced services in the digital world with technology that develops fast and to users that require more than maybe ev...
Article
Knowledge Management (KM) in libraries refers to the systematic management and control of knowledge as an important resource when producing high-quality library and information services. If one wishes to make the optimal use and dissemination of organizational and other work life related knowledge, then one needs to acquire appropriate KM tools and...
Article
Objective: This paper describes how the Universitat Autònoma de Barcelona manages the in-service training of its library staff, focusing on the association between the University's administrative and service staff training unit and its library service. Methodology: The paper reviews the process undertaken in recent years to offer training activitie...
Article
From the beginning of the 1990s, different types of quality management and evaluation systems have become integrated into higher education institutes throughout Europe due to the creation of the European Higher Education Area (EHEA). This has meant that the university libraries have had to learn how to evaluate their services and improve their qual...
Book
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the pr...
Article
Purpose - The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing. Design/methodology/approach - Adopting a case study approach, the paper attempts to show how auditing is a useful information management tool to improve library services. Findings - Internal...
Article
Purpose – The purpose of the paper is to benchmark two ISO 9001:2000 based quality management systems, one in the Universitat Autònoma de Barcelona, Spain, and the other in Kuopio University, Finland. Design/methodology/approach – The paper is a case study in which both libraries' approach to the building of their quality management system are comp...
Article
Full-text available
Anàlisi sobre l’estat de la qüestió a Catalunya de les cartes de serveis, accessibles mitjançant la web, del centres d’informació de titularitat pública (biblioteques de recerca –universitàries, parlamentàries i nacionals-, biblioteques públiques i arxius històrics i administratius). L’estudi s’ha fet tenint en compte els requeriments sobre la qual...
Article
La norma ISO 9001 és un dels instruments de gestió que han estat adoptats per les biblioteques durant els darrers anys. En aquest article es presenten els trets principals de les biblioteques d'institucions d'ensenyament superior que han assolit la certificació dels seus sistemes de gestió de la qualitat amb la norma ISO 9001:2000, els motius que l...
Article
Full-text available
La norma ISO 9001 és un dels instruments de gestió que han estat adoptats per les biblioteques durant els darrers anys. En aquest article es presenten els trets principals de les biblioteques d'institucions d'ensenyament superior que han assolit la certificació dels seus sistemes de gestió de la qualitat amb la norma ISO 9001:2000, els mo...
Article
This article describes the various signposts which have marked the culture and implantation of Total Quality Management in Spanish university libraries over the last decade, via the implementation of a number of quality plans, namely: the Experimental Plan for Quality Evaluation of the University System; the European Pilot Projects; the National Un...
Article
Full-text available
This article describes the various signposts which have marked the culture and implantation of Total Quality Management in Spanish university libraries over the last decade, via the implementation of a number of quality plans, namely: the Experimental Plan for Quality Evaluation of the University System; the European Pilot Projects; the National Un...
Article
The effective construction of the European Higher Education Area (EHEA) has given rise to many activities related to quality and the adoption of quality assurance systems in universities and their libraries can no longer be postponed. One third of Spanish university libraries have gained some type of public recognition for their system of quality m...
Article
Full-text available
La norma ISO 9001 és un dels instruments de gestió que han estat adoptats per les biblioteques durant els darrers anys. En aquest article es presenten els trets principals de les biblioteques d'institucions d'ensenyament superior que han assolit la certificació dels seus sistemes de gestió de la qualitat amb la norma ISO 9001:2000, els mo...
Article
The effective construction of the European Higher Education Area (EHEA) has given rise to many activities related to quality and the adoption of quality assurance systems in universities and their libraries can no longer be postponed. One third of Spanish university libraries have gained some type of public recognition for their system of quality m...
Article
Full-text available
L'externalització és de fa temps una activitat habitual en el món de l'empresa. Així, cal que les biblioteques emprin les mateixes tècniques de gestió que fan competitives les empreses si també en volen esdevenir. En aquest article es descriuen alguns dels elements que cal tenir en compte a l'hora de prendre decisions, pel que fa a l'externalitzaci...
Article
Full-text available
The Library System of Universitat Autònoma de Barcelona introduced in 2000 a quality assurance system based on standard UNE-EN-ISO 9002:1994. This communication describes the stages of its implementation, how has been addressed some of the requirements of the standard and the advantages and challenges posed by having a certificated quality system.
Article
Full-text available
Exposició dels objectius del Projecte Telephassa del Progrma COMETT-II de les Comunitats Europees, que es centra en la difusió i l'aplicació de com les noves tecnologies poden ajudar a proporcionar serveis d'informació cada vegada més innovadors.
Article
Full-text available
Es fa un resum cronològic de les diverses activitats formatives que ha dut a terme el Col·legi Oficial de Bibliotecaris-Documentalistes de Catalunya en el període 1986-1997. S'hi presenten i comenten dades d'ordre quantitatiu referides als aspectes inherents a aquesta activitat: tipologies d'accions formatives, temàtiques, horaris, durades, procedè...
Article
La norma ISO 9001 és un dels instruments de gestió que han estat adoptats per les biblioteques durant els darrers anys. En aquest article es presenten els trets principals de les biblioteques d'institucions d'ensenyament superior que han assolit la certificació dels seus sistemes de gestió de la qualitat amb la norma ISO 9001:2000, els motius que l...
Article
Full-text available
Els canvis que s�estan produint a les universitats provocats per l�adaptació dels estudis a l�anomenat Espai Europeu d�Educació Superior (EEES), que ha de fer-se realitat l�any 2010, representen també un gran repte per a les biblioteques universitàries, que estan treballant per adaptar els seus recursos i serveis a les noves exigències de l�educaci...
Article
Full-text available
Podeu consultar la versió en català a: http://hdl.handle.net/2445/16844 ; i en castellà a: http://hdl.handle.net/2445/16810 [eng] ISO standard 9001 is one of a set of management tools that libraries have adopted in recent years. This article focuses on libraries in higher education institutions that have received ISO certification of their quality...

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