Norm Archer

Norm Archer
McMaster University | McMaster · DeGroote School of Business

PhD

About

217
Publications
47,083
Reads
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5,658
Citations
Additional affiliations
July 1975 - present
McMaster University
Position
  • Professor Emeritus
Description
  • Research Interests: • Electronic health applications and systems; electronic business; identity theft; supply chain management; inter-organizational relationships with knowledge management; change management in eGovernment; mobile commerce.

Publications

Publications (217)
Article
Full-text available
The Covid-19 global pandemic that began in March 2020 was not fully mitigated through governmental Non-Pharmaceutical Interventions (NPIs) and continued to infect people and take lives through 2021. Since many countries were affected by the second, third, and fourth waves of Covid-19, governments extended and strengthened NPIs, but these actions le...
Chapter
Full-text available
This chapter reports on results from a systematic review of peer-reviewed studies related to big data knowledge visualization for clinical decision support (CDS). The aims were to identify and synthesize sources of big data in knowledge visualization, identify visualization interactivity approaches for CDS, and summarize outcomes. Searches were con...
Article
Purpose Online dating services have been growing rapidly in recent years. However, adopting these services may involve high risk and trust issues among potential users toward both online dating services and the daters they introduce to users. The purpose of this paper is to investigate how perceived benefits vs risks, and trust vs distrust affect u...
Preprint
BACKGROUND Implementing eHealth in Low Resource Countries (LRCs) is challenged by limited resources and infrastructure, lack of focus on eHealth agendas, ethical and legal considerations, lack of common system interoperability standards, and shortages of trained workers. OBJECTIVE The objective of our study is to describe and study the current sit...
Article
Full-text available
Health self-management has become a new trend in healthcare management due to its effectiveness in improving patient health, quality of life, and life satisfaction and simultaneously reducing the cost of care. To evaluate the potential of mobile health, we developed an online health self-management system for mobile or desktop environment to help p...
Article
IntroductionCommunication is key to any successful relationship with the patient-physician partnership being no different. Recent advances in technology have provided us with an array of new communication tools such as the mobile phone, computer, internet, and email. This new technology has revolutionized communications; however, limitations to the...
Preprint
Full-text available
Machine Learning (ML) plays a vital role in implementing digital health. The advances in hardware and the democratization of software tools have revolutionized machine learning. However, the deployment of ML models -- the mathematical representation of the task to be performed -- for effective and efficient clinical decision support at the point of...
Preprint
Full-text available
Background The rapid outbreak of Coronavirus diseases (COVID-19) originating in Wuhan, China, and the subsequent declaration of a state of “pandemic” on March 11, 2020 has necessitated a widespread global response to manage and control the transmission, spread and impact of COVID-19. Mobile technology has been leveraged in a number of ways to contr...
Preprint
Grounded theory (GT) is a qualitative research method for building theory grounded in data. GT uses textual and numeric data and follows various stages of coding or tagging data for sense-making, such as open coding and selective coding. Machine Learning (ML) techniques, including natural language processing (NLP), can assist the researchers in the...
Preprint
UNSTRUCTURED Diagnosis and follow-up of patients in dermatology rely on visual cues. Documentation of skin lesions in dermatology is time-consuming and inaccurate. Digital photography is resource-intensive, difficult to standardize and has privacy concerns. We propose Lesion- Mapper (LMR) — a method and a tool for semantically annotating dermatolog...
Article
Diagnosis and follow-up of patients in dermatology rely on visual cues. Documentation of skin lesions in dermatology is time-consuming and inaccurate. Digital photography is resource-intensive, difficult to standardize, and has privacy concerns. We propose a simple method—LesionMap—and an electronic health software tool—LesionMapper—for semanticall...
Article
Full-text available
Introduction: Stroke is the leading cause of death and adult disability in Canada. Up to 80% of older adults (>65 years) who have suffered a stroke will return to their homes, and 60% will require ongoing rehabilitation in the community. The transition between hospital and home is very challenging, particularly for those with comorbidities. Little...
Article
The direct cost of treating chronic disease in Canada has risen to an average of 58% of healthcare spending. Thus, more attention is being directed to technologically supported health self-management and lifestyle change, to help patients mitigate and manage their own conditions. This study investigates how support elements (decision support and ed...
Conference Paper
Chronic illness has become a world-wide crisis, particularly due to the increasing size of older adult populations, causing the cost of treating chronic disease to rise. Shifting more responsibility to individuals with chronic disease through empowerment and disease self-management can help improve their quality of life and reduce costs to the heal...
Article
Electronic Forms (E-Forms) for data capture are vital for most health information systems in public health and clinical research. Standardized electronic forms ensure accurate data collection, consistent form rendering, easy maintainability, and interoperability. Adopting an innovation research method we explore the challenges of standardized data...
Article
Purpose Stakeholders affiliated with healthcare services should understand patient attitudes and criteria that are involved in selecting a personal physician. The purpose of this paper is to identify the factors that are significant to patients in selecting or deselecting physicians as providers of healthcare services. Design/methodology/approach...
Article
Full-text available
To examine the feasibility and acceptability of a 6-month transitional care intervention linking outpatient rehabilitation and community-based care, and to explore its preliminary effects on patient and provider outcomes and health service use and costs for older adults with stroke and multiple chronic conditions. A mixed-methods study (QUAL + quan...
Conference Paper
The purpose of this study is to examine the potential effects of incentives (including the direct financial incentives in the form of gift cards, movie tickets, cash handouts, etc.) on patients’ perception and motivations to adopt and using a comprehensive eHealth system, and how those incentives would change the patients’ behavior over time. Thus,...
Article
Purpose The purpose of this paper is to investigate users’ continuous adoption behaviors on mobile game playing from the perspective of situational habit formation. Design/methodology/approach Based on the literature research, a continuous adoption model for situational mobile game is proposed. And the research model is assessed based on data gath...
Article
Purpose Effective information security management is a strategic issue for organizations to safeguard their information resources. Strategic value alignment is a proactive approach to manage value conflict in information security management. Applying a critical success factor (CSF) analysis approach, tThis paper aims to proposes a critical success...
Article
The study is about comparing the users’ perception and understanding of an online healthcare support system in two different situations and groups: Internet-panel group and In-person group. In the first group (Internet-panel), the participants were a group of patients, suffering from at least one type of chronic disease, who were chosen remotely fr...
Article
Full-text available
Due to the turbulent business environment, small and medium-sized e-commerce companies tend to adopt a strategic logic that requires the support and co-evolution of organisational agility capability and information technology (IT) competence. However, the characteristics of organisational agility and IT competence and their co-evolution mechanisms...
Article
Full-text available
The goal of this study is to build and empirically validate a theoretical model differentiating between consumer information-related and technology-related factors of adopting electronic personal health records (PHRs). Encouraging healthy people to monitor their own health, record data in online PHRs, and engage more in health self-management can h...
Article
The use of Internet-enabled technology (information and communication technology such as smartphone applications) may enrich information exchange among providers and, consequently, improve health care delivery. The purpose of this systematic review was to gain a greater understanding of the role that Internet-enabled technology plays in enhancing c...
Article
Background In North America, heart failure (HF) is the leading cause for hospital readmission. Supportive technology, such as computers and tablets, could potentially assist patients with self-care to manage their condition after hospital discharge; however, older individuals have difficulties in adopting technology to manage their condition. Meth...
Article
How can the cohesion and vitality of an online community be improved through online privacy management and security policy advocacy? This has long been a goal of service providers and online group managers. However, previous studies have rarely explored the subject of group privacy concerns and their effect on group impression management. This stud...
Article
The objective of this study is to propose and test a theoretical model on pre-adoption views of Electronic Medical Record (EMR) systems by Canadian medical practitioners. An empirical investigation was conducted with a sample of Canadian practitioners not currently using EMRs to identify relevant factors favouring or deterring adoption. The results...
Conference Paper
An aging population and the attendant growth in the need to care for people with serious chronic illnesses has created a demand for online support sys-tems that can assist older adults to self-manage their illnesses. This could play a role in relieving some of the load on the healthcare system. Determin-ing user-centered requirements of older adult...
Conference Paper
An aging population and the attendant growth in the need to care for people with serious chronic illnesses has created a demand for online support systems that can assist older adults to self-manage their illnesses. This could play a role in relieving some of the load on the healthcare system. Determining user-centered requirements of older adults...
Article
This study aims to address the paradigms of consumers’ adoption behavior for Mobile Government (mGov), posits the factors which pursue citizens’ intention to adopt mGov services, and reveals the impact of cultural dimensions in perceiving driving factors of mGov adoption. The mGov adoption model was developed and tested among users of three differe...
Article
Full-text available
Background: Healthcare stakeholders have a great interest in the adoption and use of electronic personal health records (ePHRs) because of the potential benefits associated with them. Little is known, however, about the level of adoption of ePHRs in Canada and there is limited evidence concerning their benefits and implications for the healthcare s...
Article
In this paper, we develop and validate a comprehensive theoretical model of electronic medical record (EMR) system adoption in Canadian medical practices. Canada lags other developed countries in the adoption of information technology (IT) in healthcare, and medical practice adoption of EMRs is particularly low. Most Canadian medical practices have...
Presentation
Smart Government and Smart Services
Article
Full-text available
The loss and theft of mobile devices is a growing risk that has yet to be addressed in detail by the IS community. This study extends the literature significantly by examining the roles of key information sources in coping and threat appraisal development. This is accomplished by integrating protection-motivation with social learning theories. Thro...
Article
Full-text available
p> Objectives: The primary aim of this project is to evaluate the impact and level of use of Electronic Medical Records (EMRs) by family physicians (FPs) specifically with respect to HF management. This study provides pilot work towards successful implementation of HF clinical caremaps in EMRs to support decision making for FPs. Methods: A survey...
Article
Advances in technology and subsequent changes in clinical practice can lead to increases in healthcare costs. Our objective is to assess the impact that changes in the technological intensity of physician-provided health services have had on the age pattern of both the volume of services provided and the average expenditures associated with them. W...
Article
Full-text available
Mobile devices have been widely used by people to meet their information processing and communication needs for both work and personal life. However, the loss and theft of these devices has created a new type of information security threat to the individuals as well as to the companies involved. Based on protection motivation theory (PMT), this stu...
Article
Purpose – The purpose of this paper is to seek to advance business process redesign (BPR) project research through the generation and testing of a new research model that utilizes formative constructs to model complex BPR project implementation issues. Instead of looking at management principles, the paper examines the activities of improving busin...
Article
In recent years, with the explosive adoption of smart phone devices, mobile health and fitness applications have been increasingly used by healthcare practitioners and the general public to manage electronic health records, chronic medical conditions, dietary references etc. Despite the rapid growth in the number of mobile and fitness applications...
Article
Full-text available
Objective To develop a model of consumer perceptions of electronic personal health records (PHRs) and validate it in a comparative study between consumers who report having a chronic illness and those who report being well. Materials and methods A model of PHR use motivators and barriers was built and tested through a national survey across Canada....
Article
Introduction: As the fraction of the population with chronic diseases continues to grow, methods and/or technologies must be found to help the chronically ill to take more responsibility to self-manage their illnesses. Internet based and/or mobile support for disease self-management interventions have often proved effective, but patients with chro...
Article
Electronic personal health records (PHRs) have signif icant promise in helping to empower patients and consumers in general to take more responsibility for managing their ow n health, with lower costs for the healthcare system. However, fewempirical studies have been undertaken to understand patient perspectives on the benef its of PHRs. This artic...
Article
Self-management is becoming a new emphasis for healthcare systems around the world. But there are many different problems with adoption of new health-related intervention systems. The situation is even more complicated for chronically ill patients with disabilities, illiteracy, and impairment in judgment in addition to their conditions, or having m...
Article
Self-management is becoming a new emphasis for healthcare systems around the world. But there are many different problems with adoption of new health-related intervention systems. The situation is even more complicated for chronically ill patients with disabilities, illiteracy, and impairment in judgment in addition to their conditions, or having m...
Article
The emergence of the eGovernment (eGov) virtual medium to provide government services to citizens has opened opportunities for public administration to reform and restructure public service to improve service quality. However, while the restructuring and reforming aspects of eGov service have been explored by researchers, hardly any papers have att...
Article
Full-text available
This document provides additional materials in four parts on development and analysis that was not included in the published paper, but which were requested by reviewers: illustrative example of Fuzzy Health Technology Intensity (HTI) calculation, sensitivity tests and robustness results, number of services and physician service expenditures by eac...
Chapter
This paper explores the performance of Chinese small and medium sized enterprises (SMEs) on Business-to-Business (B2B) electronic marketplaces (EMs). Based on a content analysis of 155 cases of high performing online Chinese vendors, this paper explains the success of SME online B2B vendors within a Motivation-Capability framework. This first gener...
Article
M-government (MG), as a subset of E-government (EG), has expedited the dynamic nature of EG and also created certain channels which either are not available or would be problematic for EG. This has resulted in offering more dynamic and versatile methods for citizens to access certain government services. The objective of the current study is to add...
Conference Paper
Full-text available
As the number of web services that offer similar functionality increases, more sophisticated techniques for service discovery and selection will be needed. Traditional approaches compare web services based on their description published in service registries which include QoS and price/performance ratios, as well as adaptability. This information i...
Article
Objectives: To develop and explore the predictability of patient perceptions of satisfaction through the hospital adoption of health information technology (HIT), leading to a better understanding of the benefits of increased HIT investment. Data and methods: The solution proposed is based on comparing the predictive capability of artificial neu...
Article
This research studies the performance of business-to-business (B2B) sellers in e-marketplaces (EMs) from both resource-based and transaction cost perspectives. Organisational resources and capabilities, including online marketing, EM management, online social networking, product/service quality, learning, and exclusive brokerage rights, are propose...
Article
In this paper, we propose an extension to the SOA model by adding a new component called a Service Representative. This SOA component, which simulates an enterprise agent, is modeled by a generic software agent that stays at the client site to be employed by different service providers. Moreover, different types of web services are required to mode...
Article
This research is a study of factors leading to the success of business-to-business (B2B) electronic marketplaces (EMs). A model based on both organizational capability and market opportunity theories was developed to explain the performance of B2B EMs. Organizational capabilities included service provision capability and its enabling capabilities,...
Article
Personal data is increasingly being exchanged and stored by electronic means, making businesses, organizations and individuals more vulnerable than ever to identity theft and fraud. This book provides a practical and accessible guide to identity theft and fraud using a risk management approach. It outlines various strategies that can be easily impl...
Article
This study reports on an empirical investigation of consumer perceptions on the adoption of electronic Personal Health Record (PHR) systems. Encouraging people to monitor their own health and to record data in online PHRs is one approach which can help to improve the provision of care, while saving costs. A cross-sectional survey conducted among Ca...
Chapter
The emergence of mobile technologies has not only revolutionalized business procedures, but it has also resulted in transformation and reengineering of public service adoption mechanisms in more traditional e-government (EG) systems. Mobile-government or m-government (MG) is a subset of EG where interactions with government services can be conducte...
Chapter
Τhe transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption. The present study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation Theory and Trust Models in order to propose a research model to guide future e-government initiatives...
Article
Purpose – The purpose of this paper is to investigate consumer behaviour as it relates to identity theft and fraud. Design/methodology/approach – Using survey data, this paper models the relationship between past experience of consumers and their levels of concern, and derives the principal components that make up consumer behaviours. Findings – Th...
Conference Paper
Full-text available
An enterprise system needs to provide different types of web services to model actual services in the corresponding business domain. We have proposed to categorize web services into data and task services. While a data service processes client data at the server site, a task service employs a service representative, as a generic client-site softwar...
Article
This paper explores the performance of Chinese small and medium sized enterprises (SMEs) on Business-to-Business (B2B) electronic marketplaces (EMs). Based on a content analysis of 155 cases of high performing online Chinese vendors, this paper explains the success of SME online B2B vendors within a Motivation-Capability framework. This first gener...
Article
End users are said to be "the weakest link" in information systems (IS) security management in the workplace. They often knowingly engage in certain insecure uses of IS and violate security policies without malicious intentions. Few studies, however, have examined end user motivation to engage in such behavior. To fill this research gap, in the pre...
Article
There is a major campaign involving large expenditures of public money to increase the adoption rate of electronic health record (EHR) systems in Canada. To maximize the chances of success in this effort, physician views on EHRs must be addressed, since user perceptions are key to successful implementation of technology innovations. We propose a th...
Article
Full-text available
Electronic personal health record systems (PHRs) support patient centered healthcare by making medical records and other relevant information accessible to patients, thus assisting patients in health self-management. We reviewed the literature on PHRs including design, functionality, implementation, applications, outcomes, and benefits. We found th...