Noor Ismawati Jaafar

Noor Ismawati Jaafar
University of Malaya | UM · Faculty of Business and Accountancy

BAcc, MBA, DBA (Macquarie)

About

74
Publications
125,085
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
3,530
Citations
Additional affiliations
June 1999 - present
University of Malaya
Position
  • Professor (Associate)

Publications

Publications (74)
Article
Full-text available
This study aims to clarify the mediating role of absorptive capacity in the relationship between organizational orientation specifically, technology opportunism and change orientation and operational performance, while also exploring the moderating role of organizational ambidexterity (encompassing exploration and exploitation orientation) on absor...
Article
Full-text available
This study delves into the landscape of digital entrepreneurship among people with disabilities through a bibliometric and cartographic analysis. Four key research questions guide the investigation: 1) What pattern have publications about digital entrepreneurship of people with disability shown throughout the years?, (2) Which writers and nations h...
Article
Full-text available
Data governance is crucial for organizations as it recognizes the value of data as an asset. This study focuses on identifying factors that influence the implementation of data governance in Indonesian public higher education institutions. Contingency theory serves as the theoretical lens of this study, and qualitative research methodology is emplo...
Article
Full-text available
Natural disasters and unexpected disruptive events have forced practitioners and researchers to build resilience capability into their systems to survive and grow in tempestuous and turbulent times. This study empirically examined the effect of multi-dimensional supply chain flexibility (MDSCF) in improving supply chain resilience (SCRES) under a h...
Article
The workplace environment can be represented by physical, psychosocial, and technological environment scales. Whilst there are established measurement scales for the physical and social environments in existing literature, there has been a lack of development regarding the appropriate operationalisation and measurement of the technological environm...
Article
Existing literature has acknowledged various factors that influence psychosocial work environment. Nevertheless, these factors need prioritisation so that policymakers and practitioners may design an effective workplace policy. This study prioritises psychosocial work environment factors using the Analytic Hierarchy Process (AHP). Fifty-seven exper...
Chapter
In today’s business environment, it is not uncommon to see the employees from multi-generations working side by side. For employers, managing multi-generations under one roof may create challenges, as each generation can have different expectations and needs. In this chapter, we explore how the multi-generations are impacting the workspace designs....
Chapter
The digital revolution is expected to bring a huge economic and societal impact. The adoption of various technologies in the workplace has transformed the workspace design. The office building is no longer a sole place for employees to carry out their tasks. In fact, they have started to work remotely. Despite the potential benefits brought by digi...
Chapter
Having a job help improves one’s health as it helps fulfil physiological, safety, social, esteem and self-actualization needs.Yet, many people today seem to be suffering from depression, and acute physical diseases due to the incompatibility between their needs and employers’ expectations. This issue is not only harming the health and mental state...
Chapter
The digitization of work, changing populations and concerns over sustainable development goals appear as a sign of how important remote working is in the future. Recent global pandemic has further pressured organizations around the world to employ remote working as a means to control the spreading of the virus. This chapter highlights that while th...
Chapter
DisabilityDisabilities refers to the physical and/or mental impairments which may limit an individual’s ability to carry out normal daily activities.(World Health Organization (2015). World health statistics 2015. World Health Organization.) The number of disabled individuals across the world has reached 2 billion, representing almost 40% of the wo...
Chapter
As people spend much of their time in the workplace, it is widely important for organizations to design a workplace environment that is based on quality of worklife, whereby factors such as relationships with colleagues, well-being, happiness, productivity, are taken into account. Space designed to accommodate the needs of employees can play a big...
Chapter
Rapid mobile technology development and Internet connectivity appears to alter the way people work. The changes brought by the technology has led to a transformation in the office layout; from traditional/cellular to open space. While such office space may promote, interactions, collaboration, and encourage a creative work environment, organization...
Chapter
The workspace and job design have the power to help ensuring the achievement of sustainable development goals. By incorporating the tripple bottom line elements into the workspace and job design, a good working condition, layout and facilities that promote happiness can be implemented. This chapter discusses how the employees’ well-being and health...
Article
Full-text available
Online product recommendation (OPR) plays critical role in purchasing products, but less attention has been given to examine the differential impact of distinct recommendation sources on customer’s decision beliefs and behaviour. This study investigates and unfolds the distinct effects of system generated recommendation (SGR) and consumer generated...
Article
Purpose Based on the dynamic capability theory (DCT), this study examines the role of digitalisation vision and the impact of key information technology (IT) strategies, such as IT flexibility, IT integration and IT agility, on organisations' process innovation capability and the subsequent impact these may have on innovation performance. Design/m...
Article
This book provides an understanding and imaging of how a stress-free workplace might be designed and implemented in the context of the ‘new normal.’ Statistics show that more and more people are experiencing an increase in work-related stress, and its impact on individual psychology and well-being as well as organizational performance can be devast...
Article
Full-text available
Environmental sustainability is receiving serious attention from organizations. Green practices and the use of green technologies such as Light Emitting Diode (LED) among organizations can reduce energy consumption, besides providing numerous benefits to the environment as well as organizations. Using the Belief-Action-Outcome framework, the stakeh...
Article
Full-text available
Supply chain risks (SCRs) are a critical managerial issue. Their recurrence is elevated, with extreme ramifications for the existence and survival of the firm and its supply chain. This study focuses on how different SCRs influence supply chain resilience (SCRES) and ultimately supply chain performance (SCP). A quantitative methodology was chosen,...
Article
Full-text available
Purpose The purpose of the study is to determine and prioritize the resilient capability factors at different stages of supply chain disruptions in Pakistan's textile industry. Design/methodology/approach The study employs a two-stage methodology. In the first stage, the extant literature was reviewed, and based on that, experts' panel consultatio...
Article
Full-text available
The adoption of energy-efficient lighting systems such as light-emitting diode (LED) lights is an effective strategy to address global warming and climate change. The adoption of LED light usage is largely shaped by consumer behavior. Understanding the factors that influence consumers’ awareness of the advantages of using LED lights and consumers’...
Chapter
Full-text available
A mosque or 'masjid' is the holy house for Muslims. Mosques have recently begun to receive attention from tourists, both Muslim and non-Muslim. Mosque tourism is growing as many mosques have unique architecture and impressive designs as well as heritage and culture that tend to attract tourists. This study aims to identify the factors that motivate...
Article
Full-text available
To sustain in today’s ever-changing and competitive landscape, firms must work within and outside of their organizations’ boundaries. Open innovation (OI) strategies such as external technology acquisition (ETA), and external technology exploitation (ETE), can effectively improve the innovation performance of the organizations. Technologies like so...
Article
Although online product recommendation (OPR) is important in e-commerce transactions, there is a little understanding about differential impact of different recommendations. This study aims to examine the distinct effects of system-generated recommendation (SGR) and consumer-generated recommendation (CGR) on affective and social-psychological belie...
Article
Full-text available
This study aims to analyse the link (correlation) between and the official CCI and social media big data (via sentiment analysis) on consumer purchasing behaviour for two types of products over the course of two years (24 months, from January 2015 to December 2016). The CCI data was obtained from the Malaysian Institute of Economic Research (MIER)...
Article
Full-text available
The development of IoT technologies and the massive admiration and acceptance of social media tools and applications, new doors of opportunity have been opened for using data analytics in gaining meaningful insights from unstructured information. The application of opinion mining and sentiment analysis (OMSA) in the era of big data have been used a...
Article
Facebook commerce or f-commerce has become a new trend in mobile commerce (m-commerce) due to the advancements in mobile communications and social media technologies. Despite a huge business potential in f-commerce, impulse purchase in f-commerce is still not wellunderstood. Unlike previous f-commerce studies which had focused on apparel; e-service...
Article
Full-text available
Background and Aim In today’s fast changing world, the Internet plays a major role in people’s lives. Apart from its benefits, the Internet also has serious negative consequences which include the issue of Internet addiction. This study explores the role of demographics (e.g., age, gender, and occupational position) in relation to Internet addictio...
Article
Due to the rapid advancements in Web 2.0 and social media, a novel class of online social business called Facebook commerce (f-commerce) has emerged. Even though there are studies on the factors that influence Facebook browsing and usage intensity, however, there is dearth in research that examine the impacts of f-commerce browsing and usage intens...
Article
This study investigates the antecedents and impact of social media usage in organizations. This study uses the technology, organization, and environment framework and includes certain antecedent factors that are specific to social media usage in organizations. The items to measure different purposes of social media usage in organizations were devel...
Article
Several factors influence Facebook users’ engagement. This study investigates the correlations between Facebook engagement and users’ personality traits. This study also analyses the impact of Facebook engagement on students’ socialization behavior and their satisfaction with their university life. A dataset of 994 Malaysian students was collected...
Article
Purpose The purpose of this paper is to examine the effects of the Big Five Model (BFM), the urge to purchase (UP) and urgency (UR) on impulse purchase (IP) in Facebook commerce (F-commerce), with the F-commerce purchase as control variable. It also investigates the influence of BFM and UR on UP and the effects of BFM on UR. Design/methodology/ap...
Article
Background The general improvement of socio-economic conditions has resulted in people becoming more educated to make better-informed decisions in health related matters. Individual's perspective on health increases with better understanding of ways to improve lifestyle for better health and living. With the increase in lifestyle related diseases t...
Article
This paper investigates how students’ personality types influence their academic performance and how Facebook usage intervenes these associations. A survey questionnaire method was adopted to collect data from students in five public universities in Malaysia. An analysis of 1165 questionnaires shows that all five dimensions of personality from big...
Article
Purpose Based on the system of value chain theory, the purpose of this paper is to investigate the impact of social media usage on the performance and the entrepreneurial orientation of the organizations. Design/methodology/approach A total of 174 organizations responded to the survey. Findings The result of the study showed that social media...
Article
Full-text available
Online Product Recommendations (OPRs) are increasingly available to onlinecustomers as a value-added self-service in evaluating and choosing a product.Research has highlighted several advantages that customers can gain from usingOPRs. However, the realization of these advantages depends on whether and towhat extent customers embrace and fully utili...
Article
The main aim of this study is to examine civic engagement behavior via Facebook among the youth in two countries, Malaysia and Indonesia, using a cross-cultural perspective. Empirical data from 1,899 youth of both countries were collected, whereby their modes of civic engagement behavior (publication of information, dialogue, and lobbying decision-...
Article
Full-text available
Consideration of future consequences (CFC) is an individual differences variable that reflects how individuals view the future. CFC takes into account the intrapersonal struggle between an individual's present behaviour and the immediate and future outcomes. The main aim of this study is to examine how managers consider the consequences of their ac...
Article
Full-text available
Customer Relationship Management (CRM) is IT based system that manage customer long term relationship, and also inter-function relationship within the organization with the ultimate purpose of creating customer value by sharing concise, sufficient, accurate, reliable, and timely valuable information has greatly enhanced inter-functional integration...
Article
Full-text available
This study identifies the factors that have a direct effect on a manager's decision towards Open Source System (OSS) enterprise system adoption in Malaysia. Using the Technology-Organization-Environment (TOE) framework, the research is initiated by inviting the managers in Malaysian organizations who implemented OSS. A survey was conducted via onli...
Article
Abstract This study employed the Model of Technology Preference (MTP) to explain the relationship of the variables as the antecedents of behavioral intention to adopt a social networking site (SNS) for communication. Self-administered questionnaires were distributed to SNS account users using paper-based and web-based surveys that led to 514 valid...
Article
This paper applies the social capital theory to construct a model for investigating the factors that influence online civic engagement behaviour on Facebook. While there is promising evidence that people are making concerted efforts to adopt Facebook to address social issues, research on their civic behaviour from a social capital viewpoint in the...
Article
This paper tests the extent to which social media is shaping civic engagement initiatives to build trust among people and increase trust in their institutions, particularly the government, police and justice systems. A survey of 502 citizens showed that using social media for civic engagement has a significant positive impact on trust propensity an...
Article
This exploratory study aims to investigate the existing efforts in civic engagement using Facebook. Previous work describes the typical usage of Facebook for connecting with others, to educate and inform in a wide range of context. Little research exists, however, on the emerging role of Facebook as an enabler for civic engagement in a social netwo...
Article
This study attempts to investigate the social media usage among Malaysian business organizations using web content analysis method. A total of 7910 business organizations were investigated and it was found that only 664 of them have some form of social media presence. Further analysis revealed that the most popular social media presence was the Fac...
Article
This study employed the Model of Technology Preference (MTP) to examine the relationships of variables as antecedents of behaviour intention to adopt Social Networking Site (SNS) for communication especially after considering preference factors. Self-administered questionnaires were distributed to working adults that leads to obtaining 523 valid re...
Article
Full-text available
Governments around the world have been introducing E-government applications to enhance the delivery of service to their customers. The Malaysian government is without exception. One of the e-government applications introduced is the myEPF i-akaun system, which was introduced by the Employees Provident Fund, an organization under the Ministry of Fi...
Article
This paper analyses and presents a case study on information technology governance (ITG) practices in a government-linked company (GLC) by looking at the ITG process, accountability and the desirable behaviours of information technology (IT) at the project level of the organization. The study reveals a number of important findings in the context of...
Article
In this paper, we present our findings to develop an understanding of the effect of website usability, customer satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking users in Malaysia who represented the main banking customer base. The results show that customer satisfacti...
Article
Full-text available
Online shopping provides a good example of the business revolution. In China, e-commerce is currently experiencing a period of rapid development; the large number of Internet users provides a good foundation for the expansion of the online shopping market. In this study, perceived usability, perceived security, perceived privacy, perceived after-sa...
Article
Full-text available
This paper focuses on examining the ICT diffusion by studying an initiative of the Malaysian government to bridge the digital divide that exists across the country's urban and rural communities. This is achieved through investigating the operation and the experience of a typical Rural Internet Centre. The findings of this study showed that there is...
Conference Paper
Full-text available
This paper analyses and presents a case study on ITG practices in a Government-linked company (GLC) by looking at the ITG process, accountability and the desirable behaviours of IT at the project level of the organization. The study reveals a number of important findings in the context of ITG implementation at the project level. As far as ITG docum...
Article
Full-text available
Technological advances have changed the way in which financial services are transacted, with mobile banking being the latest development in this domain. This paper focuses on the adoption of mobile banking services by consumers. Rogers' diffusion of innovation model was adopted to study the consumers' behaviour and motivation towards this innovatio...
Article
Full-text available
In Malaysia, a number of programs and initiatives have been introduced to increase computer ownership and ensure universal access among the population. A survey among households was conducted to study the impact of ICT and computers on Malaysian society. The survey was carried out to examine the level of domestic computer usage and identify the com...
Article
Full-text available
The discussion on IT outsourcing has gained popularity almost everywhere around the world and towards some extent has received favorable responses from big corporations in mostly developed countries like the United Kingdom, United States, Sweden and Denmark. Little or very few stories are known about IT outsourcing in developing countries like Mala...
Article
Full-text available
The Internet and E-commerce technologies have fundamentally changed the ways consumers shop and buy goods and services. While the number of Internet users and the expected sales volume worldwide is increasing, the actual number of people who actually transact using the Internet is still vague. What more in a developing country like Malaysia? As suc...
Article
Many studies have been conducted to study Internet usage. Most of them focused on SMI/SME, individuals, services organisations including the financial sector. Previous studies on Internet usage in the financial sector in Malaysia were more focused towards the banking institutions. Not much information is available with regards to the Internet usage...
Article
Full-text available
ABSTRAK Satu kajian telah dijalankan ke atas 288 orang pelajar jurusan perakaunan di Universiti Malaya untuk mengenal pasti arah aliran penggunaan komputer di kalangan bakal graduan perakaunan. Kajian ini yang menerangkan tahap penggunaan komputer pada masa kini di kalangan pelajar perakaunan di dalam negeri dan juga tanggapan mereka ke atas komput...

Network

Cited By