Nilay Yavuz

Nilay Yavuz
Middle East Technical University | METU · Department of Political Science and Public Administration

Doctor of Philosophy

About

26
Publications
43,384
Reads
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434
Citations
Citations since 2017
13 Research Items
342 Citations
20172018201920202021202220230204060
20172018201920202021202220230204060
20172018201920202021202220230204060
20172018201920202021202220230204060
Additional affiliations
February 2011 - present
Middle East Technical University
Position
  • Chair
January 2006 - January 2011
University of Illinois at Chicago
Position
  • Research Associate
Education
February 2006 - November 2010
University of Illinois at Chicago
Field of study
  • Public Administration
August 2003 - June 2005
Shippensburg University
Field of study
  • Public Administration
September 1996 - June 2001
Middle East Technical University
Field of study
  • Political Science and Public Administration

Publications

Publications (26)
Article
The use of information and communication technologies (ICTs) in public organizations increasingly holds the potential to improve transparency, accountability, and public participation, by providing a more effective and efficient disclosure of information to the citizens and organizations and by providing channels for interaction with the government...
Article
This study overviews and appraises Turkey’s contemporary public administration system. Its prominent characterizing features are discussed, with an emphasis on both the achievements and problem areas. Turkey has a long history of strong traditional bureaucratic practices and culture, from which its contemporary public administration system has emer...
Chapter
Crowdsourcing online has been popularly utilized especially among business organizations to achieve efficiency and effectiveness goals and to obtain a competitive advantage in the market. With the governments' increasing interest in using information and communication technologies for a variety of purposes, including generation of public value(s) a...
Article
Purpose-Despite several big data maturity models developed for businesses, assessment of big data maturity in the public sector is an under-explored yet important area. Accordingly, the purpose of this study is to identify the big data maturity models developed specifically for the public sector and evaluate two major big data maturity models in th...
Article
Technological solutions available to public agencies in delivering public services have increased, including the information and communication technologies (ICTs) used in public transit. For many women who depend on public transit services to access employment, childcare, education, health, and political processes (Hamilton & Jenkins, 2000), transi...
Article
Full-text available
ÖZ: Sosyal bilimler alanında yapılmakta olan araştırmaların sayısı her geçen gün artarken, aynı konuya odaklanmış birbirinden bağımsız çalışmaların, incelemeye konu olan zaman, mekân ve aktörler, kullanılan yöntemler, kuramsal çerçeveler, cevaplanmak istenen araştırma soruları ve sonuçları açısından farklılık gösterebildiği görülmektedir. Bu çok yö...
Chapter
As governments are increasingly adopting digitalization reforms to improve public services, the justice domain is no exception. Although not as rapidly grown as the other e-governmentE-government initiatives, electronic justice or e-justiceElectronic justice (E-Justice) practices are developed and implemented to make justice services and their admi...
Chapter
This article provides an overall picture of the governments' experiences with using ICTs for managing emergencies, by conducting a systematic review of 20 peer-reviewed journal articles selected out of a pool of 291 articles due to being most relevant. To this end, these journal articles are analyzed according to their research motivations, methods...
Conference Paper
Full-text available
In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences...
Conference Paper
The literature on cutback management in public administration questions "the paradox of publicness" (Pandey, 2010; Haque, 2001) by referring the "special status of public organization" claim of Levine (1978) and "publicness theory" of Bozeman (1984). Given that public organizations have different characteristics with regard to operational processes...
Conference Paper
Full-text available
Public sector innovation presents an understudied field when compared to innovation in elsewhere. This void unprecedentedly grows when information and communication technologies (ICTs) are at stake. Though the presence of developments and studies are growing in recent years, there is still a continuing need to explore the notion of public values (P...
Article
Full-text available
Along with the growing use of twitter as a tool of political interaction, recently, there has also been an attention in the academia to understand and explain how and why politicians use twitter, and what its impact on the political outcomes are. On the other hand, there has been little analysis about the content of the tweets that politicians from...
Presentation
Full-text available
This paper provides an overall picture of the governments’ experiences with using ICTs for managing emergencies, by conducting a meta-analysis of 20 peer-reviewed journal articles selected out of a pool of 291 articles due to being most relevant. To this end, these journal articles are analyzed according to their research motivations, methods and p...
Chapter
This chapter describes and evaluates the current status of open government data policy and its applications in Turkey. The chapter has the purpose of defining and discussing the circumstances under which the concepts of open government data and open government data portal are operationalized in Turkish context. These circumstances are analyzed by a...
Conference Paper
Full-text available
Social uprisings clearly show that social media tools, especially Twitter, help news spread more than the press does recently. In some cases Twitter substitutes traditional media if censorship is enlarged to such a level that the mainstream media channels prefer not to reflect the actual volume of the protests. Twitter is also utilized by politicia...
Conference Paper
Full-text available
Twitter, as a free and 140-character microblogging service, is used for many purposes, including political and administrative perspectives. While administrative use is mainly motivated by citizens-administrators interaction, including politically elected, political use is highly visible during election times, not necessarily confined to these times...
Conference Paper
Along with e-government applications increasingly becoming prevalent around the world, evaluation of their potential to improve governmental efficiency and operational effectiveness, policy outcomes, and communication with citizens, and increase citizen satisfaction and engagement has been a trending research topic both in academia and pactice. Whi...
Article
Customer loyalty is commonly used across sectors to measure a provider's effectiveness in satisfying the needs of its market. According to the most recent Chicago, Illinois, Transit Authority (CTA) customer satisfaction survey of 2008, customer loyalty with the CTA bus had increased significantly over time. This paper looks at the key factors (serv...
Thesis
Along with the growing popularity of e-government, public agencies increasingly have technology options in providing services to citizens, including mobile phone and web-based applications, information kiosks, and smart cards among others. Whether citizens will embrace these new technologies that are used in the delivery of public service and infor...
Article
Research has identified several factors that affect fear of crime in public space. However, the extent to which gender moderates the effectiveness of fear-reducing measures has received little attention. Using data from the Chicago Transit Authority Customer Satisfaction Survey of 2003, this study aims to understand whether train transit security p...
Article
Individuals decide to use public transit in part on the basis of their perception of transit safety, which is determined by various individual and environmental factors. This paper adopts a multilevel approach to analyze how perceptions of bus and train safety in Chicago, Illinois, vary as a function of person-level characteristics—gender, age, eth...
Article
Full-text available
The purpose of this study is to demonstrate to what extent non-monetary incentives are utilized in the public sector of Turkey and whether non-monetary incentives have the potential to increase the motivation of public employees as much as the monetary incentives. Incentive is any means that makes an employee desire to do better, try harder and exp...
Article
Rail transit systems are often the backbone of the transportation system in major cities; hence, the quality of the systems usually has a substantial impact on overall transportation efficiency. The assessment of the level of service and rail capacity plays an important role in monitoring the performance of an existing system and determining whethe...

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Projects

Project (1)
Project
This study aims to provide an overall picture whether and if there exists a common framework of studies in extant literature on information and communication technology (ICT) use in emergency and disaster management. Keeping this aim in mind, we have conducted a meta-analysis through setting some pre-defined criteria. The main research question of this paper would be formulated as such: What is governments’ experience with using ICTs for managing highly complex activities such as emergency and disasters management? The paper analyses the research questions, methods and conclusions of the selected peer reviewed journal articles to reach some meta-conclusions on: a) How governments use ICTs to address emergencies, b) What the critical factors are and c) What the outcomes are. Thus, this study focuses on the impact of ICTs on emergency and disaster management performing a meta-analysis over selected 20 peer reviewed articles on how the literature answers these pre-defined research questions.