Nik Syuhailah Nik Hussin

University of Malaysia Kelantan | UMK · Faculty of Entrepreneurship and Business

The expansion of Internet and information media generate changes in the business transaction that result in the emergence of new era by fostering the customer experience in the marketplace. Shopee was the largest e-commerce site in Southeast Asia with the gross merchandise value and total orderings. Drawing upon this, the study attempts to examine...

Dato' Seri Michael Tio (DMT), the CEO of PKT Logistics, is returning to his residence after a busy day at his office in Shah Alam, Selangor, Malaysia. He will have dinner with his family and, after dinner, must consider next week’s crucial strategic group meeting. As a visionary entrepreneur, DMT is not just focused on the present success of PKT Lo...

Dato' Seri Michael Tio (DMT) is having lunch before the strategic group meeting of PKT Logistics on a wonderful day in March 2021 in Shah Alam, Selangor, Malaysia. As a successful and confident entrepreneur, DMT is also concerned about the PKT values system and likes to take the PKT to the next level. Making Malaysia a hub of ASEAN. PKT comes a lon...

Dato' Seri Michael Tio (DMT) just finished his dinner with his family. He was waiting for his coffee, and his mind reminded him about the next week's meetings. DMT has always been busy with multiple business activities after becoming a Chief Executive Officer (CEO). One thing always comes to DMT's mind is that PKT Logistics has become a genuine glo...

This study examines the determinants of parents' behavioural intention concerning childcare services. The constructs, namely service quality, perceived trust, emotional satisfaction, and behavioural intention were tested. Based on the Stimulus-Organism-Response Theory (SOR) and Expectancy Confirmation Theory (ECT), a mediational model was proposed...

Since the world was hit by the COVID-19 pandemic crisis that began in December 2019, many industries have been affected, including the franchise industry in Malaysia. Thus, the COVID-19 pandemic has had a great impact on business survival. Direct effects can be seen in reduced income, job losses, changes in customer preferences, and business relati...

Purpose: The retail industry offers diverse and unique career paths. However, despite the high demand for new graduates to fill managerial positions in the retail sector, their reluctance to pursue a retail career remain. This study aims to investigate the antecedents that predict retail career intention of Malaysian undergraduate business students...

Purpose: In many developing and affluent countries, poverty alleviation has been the prime goal of promoting socioeconomic status. The Government's attempt to curb poverty includes promoting monetary-generation projects, providing facilities to raise the standard of living, and executing the programs to teach positive values for these underprivileg...

In the past decade, franchising has become a well-known platform for business expansion. Various strategies have been employed by franchisors in expanding their business into the global market. However, few studies have assessed the determinants that can be adopted by the franchisors in bringing value as well as opening up opportunities for global...

The consequences of deadly pandemic on human health is not a new chapter in history as previous Severe Acute Respiratory System (SARS). However this new silent killer offer an exponential rate that shock the world. This global crisis had paralysed many nations with regard to health and economy. This paper aims to discuss the effects of COVID-19 on...

Background: The production of freshwater aquaculture fish has developed quickly and being important activity. An intensive logistics system is required to handle the shipment since the aquaculture products especially aquaculture fish are perishable. The process begins right after fish farming to final consumption. It involves a large number of stak...

Background: Cyber security of supply chain is a part of its safety measure that focuses on the management of the required cyber security that includes information technology systems, software, and networks. Supply chain management has a high risk of being threatened by cyber terrorism, malware and data-theft. Common supply chain cyber security acti...

Nowadays, when entrepreneurs wish to expand their businesses in either domestic or international markets, they will adopt for franchising. Franchising has become extremely popular in many countries across the world, including Malaysia. It is a business platform that distributes the products and services based on a contract made by a two-party relat...

The aquaculture industry, particularly the production of freshwater aquaculture fish is growing, and it requires an efficient supply chain, which involves a large number of stakeholders. It begins right after fish farming to final consumption. An intensive logistics system is required to handle the shipment since the aquaculture products especially...

The aquaculture industry, particularly the production of freshwater aquaculture fish is growing, and it requires an efficient supply chain, which involves a large number of stakeholders. It begins right after fish farming to final consumption. An intensive logistics system is required to handle the shipment since the aquaculture products especially...

Nowadays, when entrepreneurs wish to expand their businesses in either domestic or international markets, they will adopt for franchising. Franchising has become extremely popular in many countries across the world, including Malaysia. It is a business platform that distributes the products and services based on a contract made by a two-party relat...

This study discusses the factors affecting parents’ behavioral intention with respect to the service quality of childcare settings. Childcare quality is essential for parents nowadays and relies heavily for accessible, affordable and reasonable quality. Meantime, there are some of the issues arising in the childcare industry when there are many cas...

The study of behavioural intention lies in the link of retaining and attracting future prospect and ensuring sustainability in competitive market. Parental intention to enrol their children in a childcare centre involves a variety of considerations, which requires the childcare provider to be competitive by ensuring that the best quality service fo...

This case is about a retail business that has moved forward from traditional approach to a supply chain integration in order to remain competitive in the retail business market. The company has decided to move from a decentralized to a centralized supply chain operation since the supply chain integration involves close alignment and coordination am...

This case is about a retail business that has moved forward from traditional approach to a supply chain integration in order to remain competitive in the retail business market. The company has decided to move from a decentralized to a centralized supply chain operation since the supply chain integration involves close alignment and coordination am...

The relationship between emotional satisfactions in relation to behavioral intention has received huge attention by the scholars in past few decades. But the nature of the exact relationship between these variables is still shrouded with ambiguity. The objective of study is to examine the relationship between emotional satisfaction and behavioral i...

The relationship between emotional satisfactions in relation to behavioral intention has received huge attention by the scholars in past few decades. But the nature of the exact relationship between these variables is still shrouded with ambiguity. The objective of study is to examine the relationship between emotional satisfaction and behavioral i...

The Information, Communication and Technology (ICT) are implemented in the freight forwarding industry to allow the process transparent and seamless. It changes from the manual paper-based process to electronic system. The significant of ICT implementation in forwarding industry provides better platform for freight forwarder to deliver services eff...

Markets for Logistics Service Providers (LSPs) are expanding as the increasing of customers" tendency to outsource logistics-related activities to specialists for logistics services. By outsourcing the logistics functions to LSPs, customers would be able to focus on core business and gaining competitive advantage. But those opportunities are also m...

Logistics service providers (LSPs) need to engage with the innovation to achieve performance and keep their competitive advantage. LSPs are required to develop innovation in logistics activities to face challenges in the market. Logistics innovation can be considered as any type of associated service in logistics service. The purpose of this paper...

Ports are playing a critical role in the effective and efficient management of product and information flows. Any failure or unreliability in ports’ services resulted to unhappy port users. The quality of port services helps in enhancing port competitiveness. Therefore, the aims of this paper is to measure the port service quality performance in te...

The airport industry is currently changing rapidly. In the competitive market, airport service providers have to create themselves differently by meeting the needs of travelers better than the competitors. This is due to travelers are airport’s main customers and their first impression of airport facilities and services may influence their feelings...

The expansion of manufacturing industry all over the globe gives beautiful colors to the economic growth of many countries in the world. Small and Medium Entrepreneurs (SME) manufacturers which covered majority percentage of business in developed and developing countries are considered as backbone to the GDP of those countries. This good economic i...

The purpose of this paper is to investigate the influence of physical infrastructures and regulatory factors on the export performance. This study focuses on export performance by SME manufacturers in Malaysia. Some literature found that Malaysia is one of the countries that have the severe period of export duration, thus increase the operation cos...

The expansion of manufacturing industry all over the globe gives beautiful colors to the economic growth of many countries in the world. SME manufacturers which covered majority percentage of business in developed and developing countries are considered as backbone to the GDP of those countries. This good economic inclination has generated active e...

Poverty reduction became a major objective in of improving the socioeconomic. It has becomes main targets and attention at many developing and developed countries. The Government continued to play the leading role in poverty eradication efforts by promoting income-generating projects, providing amenities to improve the quality of life and implement...

Microfinance has shown to be an effective tool for combating poverty, creating jobs, and improving the poor peoples. Poverty alleviation is the main objective of improving the socioeconomic. It has becomes main targets and attention at many developing and developed countries. The objective of this research is to find out the contributing factors in...

Microfinance has shown to be an effective tool for combating poverty, creating jobs, and improving the poor peoples. Poverty alleviation is the main objective of improving the socioeconomic. It has becomes main targets and attention at many developing and developed countries. The objective of this research is to find out the contributing factors in...

The logistics industry especially business in logistics services are growing in line with the globalization and competition. One key to effective supply chain is to make the logistics function more efficiently. The globalization of supply chain has prompted many firms to develop logistics as a part of their corporate strategy. To deliver products q...